Benihana - San Francisco

3.9
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2052 Reviews
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$30 and under
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Japanese
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Located in Japan Town in the heart of San Francisco, Benihana’s iconic blue tile roof and Japanese castle-like architecture are beloved by locals and tourists alike. Gaze through the large glass windows while shopping at Peace Plaza mall to watch teppanyaki chefs in action at the grill or come in to enjoy the recently-renovated cocktail lounge and sushi bar. A 6% surcharge will be added to your bill for San Francisco employer mandates.
What 2052 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
4.2
food
3.5
service
3.7
ambience
3.5
value
Noise · Moderate
62% of people would recommend it to a friend
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B
1 review
Dined 4 days ago
Overall2food3service1ambience1

Waited an entire HOUR after being seated before cook came out to start our meal. That's ridiculous.

AM
Los Angeles
3 reviews
Dined 4 days ago
Overall1food2service1ambience1

Waited for drinks for over an hour. Order was taken wrong. Chef came out after an hour an a half. Food was poorly cooked. Will NEVER GO THERE AGAIN.

C
Hawaii
5 reviews
Dined 4 days ago
Overall2food3service1ambience3

Waited at the table for 45 minutes before the chef appeared to cook

BM
San Francisco
21 reviews
Dined 4 days ago
Overall3food4service2ambience3

It was very slow service. I waited over 15 minutes for our drinks while we waited in the bar for our dinner seating. The chef was excellent, prepared tasty food as usual. But we found the room to be almost too noisy. And the wait staff was slow to come to our table and take our order even though our table was full. I will come again because I like the food so much, but probably won't be able to bring my family because their experience was so negative.

OT
Sacramento
1 review
Dined 4 days ago
Overall5food5service5ambience5

Chef was the best all around ! Amazing food 🥵 worth every dime

G
1 review
Dined 4 days ago
Overall2food4service2ambience4

Made a reservation at 4:15 pm took us in until 4:45 then it took about an hour after we ordered get an appetizer. I can tell they were understaffed. Nice experience but wont be coming back way spent way to much time in there hungry.

OT
San Francisco
1 review
Dined 5 days ago
Overall5food5service5ambience5

Nice place to dine with a small group . Upbeat atmosphere make sure you make a reservation before you go .

OT
San Francisco
2 reviews
Dined 6 days ago
Overall5food5service5ambience5

Waiter was very nice and attentive.
Cook was very nice and quick.

SG
1 review
Dined 6 days ago
Overall5food5service5ambience5

Antonio was a very entertaining cook and the food was deliciously cooked to perfection. Thanks for a great evening!

A
1 review
Dined 6 days ago
Overall5food5service5ambience5

Our waiter was great and very attentive, our chef was without a doubt the best we’ve had at a hibachi grill. He had such a great funny personality and was very entertaining. Food was delicious. Great Valentines dinner with the family while on vacation in California from Ohio. I would recommend.

JE
1 review
Dined 7 days ago
Overall1food1service2ambience3

Outdated compare to others not a friendly environment , the cook was excellent but everything else was not good at all

OT
San Francisco
1 review
Dined on February 11, 2020
Overall5food5service5ambience5

It was great

SD
Los Angeles
27 reviews
Dined on February 10, 2020
Overall3food3service2ambience3

Food was ok but over priced, understandable since the establishment is all about the experience anyways. The cooking show is pretty entertaining.
The service was slow, though the server is friendly. The bus staff keep rushing to remove your plates even there are still food on them, like trying get rid of you, very very rude!
Would only recommend for special occassions.

FH
1 review
Dined on February 9, 2020
Overall1food5service1ambience3

We hat reservations
But we have to wait 35 Minutes
Management not good

IS
San Francisco
1 review
Dined on February 9, 2020
Overall2food4service1ambience2

We have been visiting the SF location for over 10 years. Recently service has really taken a turn for the worse. On our last visit we had reservations and we got seated with in 10 minutes... but our table did not get someone to cook an until an hour later. To get our waitress’ attention we had to ask 3 other people to get her. They are so short staffed with cooks, waiters etc. we went to the restroom and they were so dirty. A lot of the familiar faces that had been there for a long time are no where to be seen. The employees seem really nice but you can tell they are being stretched thin. Overall experience is horrible compared to what used to be. Management has a lot of work to do here.

A
1 review
Dined on February 8, 2020
Overall4food4service5ambience3

The toilet was filthy on that night that we were in. No tissue, the floor were disgusting for a fine dinning.
Love the server and the cook very entertaining although our shrimp tempura came very late on that night. It suppose to be appetizer but it end up as meal.

OT
1 review
Dined on February 8, 2020
Overall4food3service4ambience4

Just upset the cook over did it with the salt on my filet mignon usually they’re great otherwise

k
San Francisco
10 reviews
Dined on February 8, 2020
Overall3food4service3ambience2

Good food and fun. Meat quality is great, but table service is a bit lacking. Don’t expect your drink to be refilled or water refreshed once the cooking starts. Service vanishes almost in sync with the cooking. Overall, about what you’d expect, just too bad the service is stretched so thin.

Benihana - San Francisco
Responded 7 days ago

Keith, we apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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OT
1 review
Dined on February 7, 2020
Overall1food5service1ambience2

We were not served and our chef was not very good

BX
San Francisco
2 reviews
Dined on February 4, 2020
Overall5food2service1ambience3

My reservation was at 7:45pm. We didn’t get to eat until passed 9pm. It was busy at all. The three couples and mine were sitting at the station for such a long time. We kept asking how long and they kept saying a few more minutes. Should’ve schedule more staff. I should’ve left!

OT
1 review
Dined on February 4, 2020
Overall5food5service5ambience5

Birthday for 13 yr old. Dad was recuperating from surgery and waitress was very conscientious about making sure he had water all the time. Appreciated it

S
Los Angeles
7 reviews
Dined on January 31, 2020
Overall3food4service1ambience1

9 customers from different parties were uncomfortably packed around the same table.
The server and the chef didn’t seem to be used to 9 people per table, and they brought food for only 8 throughout the dinner. One of us didn’t get shrimp appetizer, one from the other party didn’t even get his entree!!
The restaurant was so noisy; I couldn’t hear the person sitting couple seats down.
Service was slow. Empty plates (for sushi and other appetizers) didn’t get picked up; tea and water got refilled only once during the two hour dinner.

Benihana - San Francisco
Responded on February 13, 2020

Super, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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IK
San Francisco
3 reviews
Dined on January 30, 2020
Overall5food5service5ambience5

We love this place, food always so good and service is excellent!!!

Benihana - San Francisco
Responded 3 days ago

Awesome Irina! On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

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MY
San Francisco
37 reviews
Dined on January 26, 2020
Overall2food3service1ambience1

This was my first time at a Benihana & it will be my last. We were seated fairly promptly for our reservation but the restaurant must have been under-staffed because it took over 2 hours before our entrees were brought out/cooked in front of us. The server covering our table was inattentive. And the worst part: a different group at our table was frustrated by the poor service (they had been waiting over 3 hours so it was understandable!) & when 1 person in their group accidentally forgot to sign their check, the waitstaff told them “that’s why we spit in your food”.

I doubt anyone really spit in food but it was such a despicable incident & the restaurant management was not sympathetic to this group at all.

Appalling, appalling, terrible service.

Benihana - San Francisco
Responded on February 13, 2020

Marie, On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter.

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SC
San Francisco
2 reviews
Dined on January 26, 2020
Overall4food5service3ambience4

Great experience - Chef Billy is awesome but the wait for him to "wow" us took a bit longer than we wanted and the noise level from the other tables was off the charts, which is not the fault of the restaurant. We had to ask for our tea to be refilled and had to wait too long for our payment to get processed. Overall a joyful experience and we plan to return.

Benihana - San Francisco
Responded 3 days ago

Excellent Stella! Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family.

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SI
San Diego
1 review
Dined on January 26, 2020
Overall1food1service1ambience1

Dirty food, plates, awful expensive

Benihana - San Francisco
Responded on February 13, 2020

Sirint, we apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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OT
San Francisco
1 review
Dined on January 25, 2020
Overall4food5service3ambience5

We waited an hour at our table after ordering for the food to come.we had 6 children with us....

RO
1 review
Dined on January 25, 2020
Overall2food3service2ambience4

It was a fun experience, however our chef didn't seem too excited to be there. He did less than half of what the other chefs were doing for their guests at other tables and barely engaged with us at all. The food was good, but for the price, it could have been better. It was our anniversary and could have been a very fun night seeing that it was a new experience for me. I'd tell others to go check it out if they really want to go, but will likely not return myself.

Benihana - San Francisco
Responded on January 30, 2020

Robin, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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OT
1 review
Dined on January 24, 2020
Overall5food5service5ambience5

Fun place for special events

NB
1 review
Dined on January 24, 2020
Overall1food1service1ambience1

VERY poor service. Mediocre food and really expensive. Forced to wait for our reservation for about 15 minutes when we got there, finally sat down at our table and about another 15 minutes went by before our server even came around. Restaurant was extremely noise. Time between courses was so long and at the end of the meal we weren't even served the Green Tea or ice cream that came with each meal. Our reservation was 7:45 and we didn't get out of there until 10:03. WAY to long for a dinner with 2 small kids. Bill before tip came to $200 for 5 people and that was with 2 kids meals (one was $11.50 and one was $14.50). I won't be returning.

Benihana - San Francisco
Responded on January 30, 2020

Nikki, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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OT
Las Vegas
1 review
Dined on January 20, 2020
Overall1food3service2ambience1

Terrible. Slow, dirty, noise

Benihana - San Francisco
Responded on January 30, 2020

We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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JO
1 review
Dined on January 20, 2020
Overall2food2service1ambience1

Didn’t get seated for 45 mins. Then our chef didn’t come for another hour. We ended up being there for over three hours. The chef was great. But the servers and manager were not friendly at all.

Benihana - San Francisco
Responded on January 30, 2020

Joseph, we apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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G
San Diego
1 review
Dined on January 20, 2020
Overall3food4service2ambience3

The food was very good. Our chef, KJ, was excellent. He was entertaining and personal and fun. the waitress on the other hand was not attentive to our needs and took too long (she may have been too busy).It was so busy and we were not seated until 30 minutes after our reservation time. 3 1/2 hours until we were done was too long!! The bathroom was a disgrace. at the end of night all women toilets were a mess, so dirty. my husband stood by so I could use the mens room.

Benihana - San Francisco
Responded on January 30, 2020

Gerianne, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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OT
New York Area
2 reviews
Dined on January 20, 2020
Overall1food1service1ambience2

Una vez sentados después se esperar 20 min, desde la recepción, solo tenían 3 mesas en función, prácticamente vacío el restaurante , mal atendidos, un lugar desorganizado, no fue posible probar alimentos ya que nos trataron mal, la mesera difícil y de malas, de plano no quiso explicarnos la carta, pedimos a su supervisora y llego con posición prepotente y sin actitud de servicio, de plano preferimos pagar las bebidas y levantarnos de la mesa( de la plancha) ya que no entendieron que era teppanyaki.. argumentaron que no sabían que era esos platos.. de plano decidimos 6 personas pagar las bebidas y dirigirnos a otro restaurante... ya que hay muchos muy buenos en la Japan Center, que pena que un Benihana tenga esta actitud

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OT
Los Angeles
1 review
Dined on January 18, 2020
Overall1food2service1ambience1

The chef hated his job and was miserable the entire time. Forget dinner and a show. I was lucky to get dinner and not be stabbed in the neck. Seriously disgruntled employee. If you get Cameron then just leave and come back or ask for somebody else.

Benihana - San Francisco
Responded on January 22, 2020

Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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TV
1 review
Dined on January 18, 2020
Overall5food5service5ambience5

I love love love Benihana.
This location is always on point with service and flavor of the food. I love being able to nicely ask the chef preparing our meal for extra garlic butter. I’ve been coming to this Benihana for over a decade now and I plan to keep going.

OT
1 review
Dined on January 17, 2020
Overall1food3service1ambience1

They took over an hour to get our food started and we had a reservation for 9:45, server was rude and wouldn’t let us talk or listen to what we said, I had to ask for sprite 4 times to get one. Chef was cool saw we were hungry and served us quick

Benihana - San Francisco
Responded on January 22, 2020

Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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KS
1 review
Dined on January 16, 2020
Overall5food5service5ambience5

My kids LOVED Erin, our chef. He made them want to become Benihana chefs. Thanks For a great birthday experience.

SB
San Francisco
1 review
Dined on January 13, 2020
Overall5food5service4ambience5

I always love coming to Benihana. I have been coming here since I was in middle school and it is always an amazing meal. It is a great place for friends and family! Just make sure that if you want lunch prices to be there before 3pm!

TM
1 review
Dined on January 11, 2020
Overall1food3service2ambience1

Waited over an hour to be seated. The room was very loud - couldn't talk to my family. Service was very slow.

Benihana - San Francisco
Responded on January 14, 2020

Todd, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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