Benihana - San Francisco
Amazing food & ambience
It was great, the food was amazing and the experience was something to remember. Very understanding dining establishment, we came in around f
The server was the worse i ever had
She never came to check on us at all
Made to wait despite reservation, hosts were not friendly or apologetic, server was clearly overworked and downright rude. Management needs to do a better job of scheduling.
We always gave a great time! Service was awesome. Chef Cesar was so good!
The service was extremely slow!! We had to wait nearly 2 hours for the cook to arrive. Think twice if you want to go here!!
The chef was trying so hard to impress us but failed miserably. Doing tricks and he failed all the time. Food was okay.
The waitress service for our table was not effective in her providing for our needs.
Overall a good experience, but the server seemed overwhelmed and it took a while for the chef to arrive.
The food was great! The only problem was the fact that my party and I got there 15 mins early, we had our reservation at 6:00pm and they didn’t call me and my party for our table until 6:20pm. It’s pretty pricey, but I guess they do give you a lot of food so it’s okay.
Wicked long wait with a reservation. Super expensive rice.
We love this restaurant. Unfortunately it has become very run down and desperately needs a renovation. Great food as usual.
Our very expensive lobster entrees were absurdly overcooked.
The restaurant unfortunately did not recognize it was my guest’s birthday, although I put it on the reservation. When the chef asked if there were any birthdays, he did not acknowledge my side of the table and I had both verbalized and raised my hand to signal another birthday. Thus, we did not get a picture taken which was a major bummer as it was a celebration.
The food was great it’s just the customer service that was horrible! The waiter charged my credit card for the whole amount when we specifically asked to spilt the check and he charged my friend as well
Even though it’s was indicated in our reservation and confirmed upon our arrival with the Host that we were celebrating our sons 18th birthday our Server didn’t to recognize it. When I brought it to the attention of the Door host, our Server who was standing right there said that I was to mention it to her. Odd.
Server also made errors in understanding quantities of what we were ordering as well as forgetting to bring drinks. We had to ask multiple times just for a soda.
Great for first date there or birthday. A lot of others went for a birthday celebration. Other than that... it was mediocre.
The poor rating was mainly due to our chef. We had more fun watching other chefs perform than ours.
Sid is a awful manager who talks down to his employees and disrespects customers
Chef Jorge is always energetic and puts on a good show. Very friendly and interactive not like many of the others. Our waitress whose name I sadly forget was one of if not the best we’ve ever had.
There for a child’s birthday. Server forgot our child’s birthday and then when we reminded her she had the table sing once to both our child and someone else’s child. Normally each human gets their own song. No photos this time. Our son has them from the last five birthdays. This year apparently they don’t provide a photo anymore. Service was poor. Food was fine.
Very good service
On time all the service
Chef Caesar was Awesome!
We were seated quickly upon arrival and used the Open Table app. We've been here before but felt that this visit wasn't as good as previous ones. Waitress for our table did not check back with us near enough. One other guest got up himself and went to the bar for service. Our chef seemed to be in a rush. Our veggies were not cooked long enough, my steak undercooked and had to be taken off my plate to cook longer. All items were under seasoned. I visited the bathroom and found it to be a total mess. Out of tp and paper towels overflowing, very wet floor. It was early, around 6 pm and it looked like it hadn't been checked all day. I let the front staff know. Overall, not a good visit and disappointed for the price that you pay.
Came to celebrate my 13 year old's B-day. While our chef was very skilled, he wasn't very enthusiastic and my didn't even get a shout out (even though I told our waiter twice) until the very end. I saw other tables got a light flicker and a "whoohoo! it's ya b-day!" from the chef, but not ours. Again, he was great and performed all the tricks, but I did not see him smile once. Was he having a bad day, or what?? It took away a little from the experience, but the food he prepared was great and we still had fun. We'll definitely be back, but hopefully we'll get someone a little less sourpuss.
Very long wait. Took an hour for food to be served after sitting down and placing order. Food was great. Our chef was very nice, but did make some minor mistakes. Otherwise it was a good experience.
great time but we had to wait really long for service.
We had a wonderful time. The only down note was the server forgetting our salads, but all in all a great night and special dinner.
We had a reservation for 1PM. Arrived at 1:15PM and were seated at 1:30PM. The chef did not come out until ONE HOUR after–2:30PM. Super slow service and our server looked nervous and unsure the whole time. We spoke to the manager and asked if he could comp a meal from our check and he agreed, but they only took off $5. He kind of just dismissed the issue the first time we brought it up. When we received the check we had to ask again for him to comp. I do appreciate that they could accommodate my gluten-allergy. Food is tasty, and their fried rice is amazing. If you are watching your calories and sodium, ask them to put less butter/oil/soy sauce. He put like 2 tbsp of butter on my portion of fried rice, so I asked him to take some of it off. Our chef was not super entertaining, and was not very engaging words-wise. No throwing rice at us to catch in our mouths or trying to catch things in his hat. I've had much better experiences at other Benihana locations.
Terrible service, our order was taken at 6:20 and our chef did not come to the table to start cooking until 7:15, our waitress forgot drinks and did not communicate with the manager. It was my daughters bday and they did not sing or recognize her like they did other tables. We will NOT be returning!
Everything was fantastic about our dinner! My family really enjoyed the whole experience.
Great food and best place for groups! Fun for the rowdy group who wants to have fun.
Very disappointed that we were not offered a photograph for my wife's birthday. First time in years!
My sons bday. She loved the show!!
This place is an institution and the routine is the exact same so they should have things down like clockwork. But they didn’t on my visit. The chef was great and the food was delicious but the waitress was awful. Three of us dined for my sons birthday. He had a great time but I noticed things like only two waters were brought, only one glass for the beer even though we told her we were splitting it, the plates were still in front of us when we got our check. And getting our check took forever, as did her picking it up and then the longest wait was for her to bring it back for signature. Our table mates even got up and went hunting for her.
Great experience as always. Thank you for the good food, service and chef performance.
Trip to SF to visit daughter at college. Great end to a great day
Rice was overcooked. Seemed like Chef needed more practice
Service was nothing less than horrible. When my friend and I arrived, we were blown off by both the hostess and a server. We had to walk around the restaurant for help. I encountered on hostess who was texting in a corner and said she couldn’t help me. I finally took it upon myself to come on open table and book a registration just to get help.
I arrived at 7:00pm and was seated at 8:45pm. Luckily the drinks at the bar were good, otherwise I wouldn’t have waited. But, once seated, we waited over 30 minutes for the hibachi cook and over an hour before the meal was cooked.
Horrible service and horrible experience.
Food was great! Chef was great! Had a great bday dinner!