Benihana - Salt Lake City
Food was awful, chef tried to do his best during the show but did not reach expectations.
Birthday coupon is a scam, only on certain days that is a scam
Seid, Your feedback is appreciated. We will be sure to share your kind words with the team.
Marsden the cook was outstanding! Waitress was very attentive to our needs and even the manager stopped by to chat. We had a great time!
Your feedback is appreciated. We are pleased to hear we were able to create a great memory for you!
Overall, love the food and the chef's at this location. They are always friendly and talented and the food is delicious. Only complaint is besides guaranteeing you have a table, making a reservation is a joke. This location has poor management of the order to assign chefs to tables and it took an hour from our reservation time for ours to appear. Two parties seated some time after us, one of them being a walk in, were assigned chefs before us. The maitre d' didn't seem to care and told us we needed to wait.
ONE OF UTAH'S BEST RESTAURANTS- QUALITY OF MEAT AND SEAFOOD IS TOP NOTCH - SERVICE AMAZING AND GREAT LOCATION FOR A NIGHT OUT ON THE TOWN-CLOSE TO ALL VENUES.
Long wait! Poor service. Did not get all of our food. Waited an hour for cook. Cook kept leaving cooking site in middle. Not entertaining. Tepanyaki and bonsai are much better. Will not be back
Kenadie, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.
Loved everything about this restaurant!!! Delicious!!!
Thank you for leaving us positive feedback, come back soon!
Loved the birthday photo ... thank you!
We wish you a Happy Belated from the Benihana team! Come back soon!
Good food. Great chef. Noisy as usual
Thank you for leaving us positive feedback, come back soon!
The staff was amazing. Very attentive and friendly. The food was great our server and chef were awesome. Our family of 5 including 2 kids had the best time.
Vince, Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family.
Always fun to eat here.
BPB, We are happy to hear that you enjoyed the dining experience!
Fantasic food, great abiance. Service is spectacular and the show is great too. Been to Benihana a couple times now and it is definitely a good place to go for a special night out!
Awesome customer service! Very friendly
Good ambiance- food ok
This would have been a 5 star rating if not for the cashing out process. We were not able to use a gift card that was given to my wife as a birthday gift. The woman claimed that they tried it multiple times but could not get through to customer service. Well that totally sucks, because now we have to use money that we wanted to use for something else. When we got home, we called and got straight through to the customer service people who confirmed that the money WAS in fact on that card. Totally tainted our experience.
We were visiting Salt Lake and my sister requested a Japanese grill. Having eaten here in the 70’s and 80’s I had fond memories and booked a table. The hostess was respectful, service prompt, our chef was awesome and the food wonderful.
We had a great time.
Thanks so much!
This was a birthday celebration for the 25th year in a row. We have made it our daughter's favorite tradition!
Food is always delicious. New entertainment by the chefs is great. Will come back next year.
Great time as always. Thanks for a memorable birthday for my son.
Fun experience as usual. The staff go out of their way to help you celebrate any special event. Food was good as usual.
Was a great experience. Chef was entertaining and food was great.
The food is top notch- the experience wonderful and the staff and the sushi and tepanaki cooks are the best - the filet with the lobster was superb- my wife got the salmon and it was so fresh and a big serving.
The place is filthy and needs a good cleaning. Rags in the floor in the kitchen area, food carts sitting out with food on them and staff eating and drinking in customer areas. Not impressive nor to the Benihana standard I'm used to. Service was mediocre at best but they were trying. I won't be back.
It was a birthday dinner and it seemed the staff was short handed , we could see our waiter running and trying ,,but could nor keep up . The food was amazing but our chief acted like he was just learning and SCARED ...so no show ...We have a tradition of every birthday we go there and not buy gifts same for New Years
Way over priced for what you get. Waste of time I went here for a show and food. No show guy just cooked food then left. That's not what I was told this place was. $130 for two people with the quality I received you took my money and left me with nothing.
This place was a TOTAL JOKE!!.. I would not recommend this to anyone. For what you get, the prices are out of sight. They brought us the bill and we agreed that one member of the party would add the tip on their credit card, and another member of the party would put the cost of the on their card. The staff was told to run the card for the tip for $35.00 (this was more than a 20% tip) they ran the card for $45.00 and then wouldn't even talk to us or look at us!! the waitress couldn't figure out how to split the bill that way. The place is dated and needs re-decorated. Do NOT waste your time here. I wish I could give it less than one star.
Everything was great until it was time for the picture and they ran out of ink. It was my moms birthday and first time there and I’m super bummed. Kinda feel like they should have that on hand.
Food and service was ok. The place needs a spruce up...carpet needs to go. They also jammed us into a station so it was very crowded. We were nine in total when each station only accommodates 8 people. Very very loud.
First of all, the place was hard to find, even though I got directions from the Internet/Google Maps. I was lost for 25 minutes. Secondly, there were 4 of us at the table, a young couple (teenagers) and a young guy; I came by myself. I did not appreciate that the cook on my table kept attending everyone first, except me. If there was some left over from the fried rice, he gave them to them first (a lot) and me a little bit at the end. Not fair! As I was the one that got the more expensive food in the table. Not to mention that my bill was extremely high for the quality of the food.
Celebrated my daughter’s birthday with a group dinner. The kids loved the chef/ cooking entertainment and the adults were able to enjoy time together without having to entertain the littles.
They were able to accommodate my vegan requests for the most part. They did use the same utensils to cook my tofu as they did with the shrimp and they also cooked the rice in the same spot as the shrimp. I did request to not have cross contamination with other animal meat. Next time I will have to speak up and be more specific.
Our Chef was over the top fun and amazing spot On accommodating
Such a great night for my birthday. Had a blast with my boyfriend and friends
I have gone to this location many times, but hadn't been in a couple years. We were celebrating a birthday and took a couple with us who had never been to Benihana before. Although we had a reservation, we waited almost 25 minutes to be seated. We were seated upstairs and the first thing I noticed was the filthy carpet, which really is in need of replacement. Seating was tight once we got to our table. Service was beyond slow, even starting off with drinks. First thing I noticed was the food around the grill area that wasn't even clean. We were served our salads and when we were then served our soup, noticed that the server had her finger in each bowl as she was handing the soup out. After the soup, we waited almost 20 minutes for the "chef" to arrive. He got orders mixed up and didn't interact with the persons at the table. He did do his little show, but with no personality whatsoever.
Our food was overcooked and the portions were much smaller than I remember them being. Yet, the pricing has gone up. Before you were asked your choice of rice, either steamed or fried. Now, if you want fried rice, you are charged $4.25 per serving. Constantly waited for even water refills.
My guests who accompanied me stated she would never come back as she was so underwhelmed by the entire experience.
Upon paying our over $300.00 check, we went downstairs to leave. The gentleman at the podium inquired as to our meal and when I attempted to explain my concerns, walked away with no interest.
Overall extremely disappointed with our entire evening. Of course I apologized to our guests. We had discussed several restaurants prior to choosing Benihana. Next time, I'll stick with Ruth Chris!!!
Fabulous...... as always 💕
Loved the food and the experience! Used my birthday certificate for $30 off the meal. Would definitely go back for date night.
I was really disappointed with our experience at Benihana. Our server was outwardly bitter, our chef was not at all personable, and every dish was laden with butter. My daughter even got sick later that evening! This is not our normal experience, but I have to say we were so turned off that I don't think we'll be returning.
Service was good, the Chef was very good, but I was surprised on how dirty it was. The floor was filthy with shrimp tails on it, rice everywhere, and the coking table had stuff on it. I almost left but didn't.
I would have thought they would have cleaned, swept the floor, etc. before the next round of guests arrived.