Happy Mother's Day. Don't just give a gift. Give an experience like any other.
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Sunday, May 13, 2018
Great lunch of hot tea, soup, fried rice, shrimp and veggies
Once we got seated everything was great. However, waiting to get seated less than ideal. 645 reservation. Show up at 625. Get told they will try to find something sooner. 655 ask what the timing is and told they are low on chefs and running late. Sat down at 710.
1. If you are low on chefs, book less reservations.
2. Tell me when I arrive that you are running late. Don’t imply that I might get in sooner.
I did not get to eat here. My reservation was at 6:45pm and when I asked the hostess at 7pm how much longer it would be, I was told I would have to wait for another party to be seated first. I will not be coming back here and will not be recommending it to anyone else. I thought the point of a reservation was to be seated at that time. Especially since I checked in early for my reservation.
Very good all the way around
We usually have a great experience. This time, not so much. I guess they might not acknowledge a birthday anymore because we had to ask the hostess taking our order if she’d take our coupon. After that nothing else was mentioned for the rest of the night. At the end of the meal we were shocked & embarrassed when the hostess announced my husband’s card payment was declined. Luckily we had another payment and later was informed by the bank the payment should not have been declined & was merchant error when entering the card info. What if we hadn’t brought an alternate payment? I was very disappointed my husband didn’t have such a nice birthday dinner experience.
My birthday dinner was awesome. I have been celebrating life moments with Benihanas for as long as I can remember. My parents opened that experience to me and it has helped create 42 years of memories for me. Thanks Benihana!
It was my birthday and we ate and left because it took sp long and the ppl next to us were loaded and made me uncomfortable and we didnt get dessert cuz we were tired of waiting.
Guerillmo our Chef was awesome, entertaining and was spot on with our menu selections!
Thank you for the opportunity to submit a review.
Unfortunately, my family did not get the full Benihana experience. We had a reservation, but unfortunately, we were still seated 30 minutes later, and had to leave soon after. We alloted a couple hours, but realized after continuous waiting, that we were not going full enjoy the restaurant. Although the server was fantastic, we only were able to eat soup and salad. I believe they were short staffed, but they did not mention it prior to seating us.
We had a great time. Our chef was very entertaining.
Great place for a Birthday Celebration... Great cook with all the moves; food suburb!! Lastly, great value for the money!
Worst experience ever. Took almost three hours from reservation time to leaving. Took 30 min to be seated. Took another 30 to get water after being seated. Sat at table almost an hour before cook came out. I go to this location regularly but was disappointed in the service on the night I was there to celebrate mines and my sons bday.
Reservations was for 7:45 pm didn’t get seated until 9:20 wasn’t no chef Available had to wait for a chef to become available due to short staff soon as my meal was cooked I had to leave and get a to go bag couldn’t sit and enjoy didn’t leave Benihana‘s until 10:40 was almost late to work because I work late shift and couldn’t even stay for my happy birthday song & ice cream ...........
Food and people were great. Location was a little sad, corner of a strip mall?
restaurant had to be short handed cause it took almost an hour before cook arrived to our group. once he got started cook was great but when you make a reservation you would expect timely results.
you should keep the appointment on time. we waited 18 minutes past hours appointment hour. Then what's the point on schedule an appointment.
Overall great experience. Took a little long to start cooking main meal but chief do a great job entertaining.
Our server forgot to put in one of our orders. When asked he owned up, but by the time it arrived everyone else was done. He apologized and said he would take care of this. We got the bill and he did not. He said his manager would not take both rolls off .
The food is always good, but the service has continually declined over the years. We had a reservation at 7, but didn't get a table until close to 7:45. We probably didn't get a chef for another hour or so, and by the time we paid our bill, it was after 10, so we were there for 3 hours, which is absurd.
As usual, Benihana is a great place to eat and socialize with friends and family. The staff provided the most outstanding service.
Food is always great, but the wait time is not okay. Had a 7:00p reservation and even though they sat us in 30 minutes, we didn't get a chef until 8:45p. No comp of anything for the extreme wait time.
We has a 7 o'clock reservation. Upon arrival the hostess said they were running a half an hour to 45 minutes behind. No place to sit. Hostess was rude. Her boss was even worse. Finally get seated. Wait a half hour for a server to appear. Chef comes around at 845. The servers and chef were very nice. Everything just took forever. Worse part, at 930, even though our meal wasn't even finished, the hostess and others started to try to rush people out. Like it was the customer's fault.
Overall, bad experience. Very pricey. Never an apology.
I booked a dinner for 5 people last Sunday at 6.30pm. We got there at 6.15pm and we waited f0r 45 minutes which is 7.0pm and still they did not seat us so my son went to ask how much longer and the hostess told him a least another 30 minutes so we decided to go somewhere else. I do not think I will go back. The place is noisy and old .The staff is not friendly anymore. They think the business will do good regardless. I think soon they will pay the price. I hope the management will give some attention to what customers go through lately.
We love Benihana's, but unfortunately, they were incredibly slow. We arrived 5 minutes after our reservation and had to wait for a table, then we had to wait for a server, then another long wait for a chef. Unfortunately we had to forgo our ice cream at the end because, after an hour and half, they still hadn't brought it. I was very disappointed in the slow service. Good food though.
Always a fun evening. Make your reservations about 30 minutes before you want to eat. They are always delayed at least 15 minutes before seating you.
CHEF Harley was a great cook, very good food and also very good communicator. We learned of his country, thank you again Harley for the great experience , from the family from San Francisco!!!!
I just moved to the area and I was so happy to see there was a benihana here it is one of my favorite places ! but I was so disappointed with it I guess all benihana's are not the same I will not go back there . the cook dropped a glass bowl on the cooking top and wiped it up and still cooked I was hoping we wouldn't get the glass in our food . the food had no flavor I'm so sad to be writing this review.
Entertaining and enjoyed the people at our table. The chef and assistant were attentive and skilled. They provided great customer service and food was delicious.
Amazing food, excellent service! Great for every day dining and special occasions.
The staff are so nice and they seat you in groups to enjoy the shows the chefs put on as they cook your delicious meal choices-- Their cutting and cooking skills are amazing to watch. the volcano made of onion rings is my favorite to watch go up........ Drinks are great and the bar has fantastic sake and sake server containers to choose from. They do have fresh Sushi to enjoy as appetizers,
We traditionally do the twins birthday here. As always great food great show
It took over 2 hours for us to be done with the experience. The waiter or host he was excellent but the chef took forever to get to the table to prepare our meals.
I hadn't been to Benihana's since I was five. The food was good, the ambiance was good as well. Our chef was very talented and funny. Overall, I would suggest this if you've never been to this style of restaurant.
Arrived at 6:30m seated at 6:40
Cook shows up at 8;26
Dinner was great. Chef put on a wonderfully fun show. She was very engaging and was very good and making everyone feel attended to and entertained. However, I was extremely disappointed that there were no souvenir buddahs. I chose benihanas because my date had never ever been to one and was looking forward to getting her a buddah with dinner. It would have made for a nice memory and sentimental item seeing how it was Valentine's Day.
The food was wonderful and great as always. Poli is a very entertaining chef. The meal was so amazing. We love this place and come here several times a year. The birthday club is terrific.
I was a little disappointed. I guess I was expecting a lot more for what they charge. The drinks were mediocre. I ordered a lemon drop and the glass was half empty. I tried a second drink, and it was watered down. The food was okay not to my expectation and the hype.
The chef Joshee was great! Food was very great and overall sedcjd was wonderful
Food was great as always, they trouble seating us in a timely fashion. They didn’t take into concretaration that would need tables chefs to cook the take out orders we had to wait 25 minuets because there wasn’t enough chefs for the floor. Very poor planning
Not what I remembered of Benihana. Our Chef was great. The place is a bit old and run down. Took a long time to get the chef out and get started- almost an hour actually, which is much too long- even with a salad and soup. After the Chef came out, the experience was good. Just too long to wait. The soup is not great- its just basically broth- not authentic miso. Salad dressing leaves a lot to be desired- definitely not sesame dressing. the actual teppanyaki was quite good. Place is really loud, but thats ok for parties. not necessarily a romantic place.