Benihana - Sacramento
Been going to this Benihana for over 10 years and can honestly say it has been a great experience each time
the food quality is always consistent and tastes great each time The filet is totally fantastic
We have been dining at Benihana's for years. My only complaint is the duration we are in the resteraunt. In some cases we have waited 30-40 minutes at our table waiting for the cook. I think they should try to either bring in more chefs so tables are not waiting or be able to get us in and out in 1.5 hours.
Every time I come here it gets wrose. Even with a reservation, we always end up waiting at least 30 minutes for a table. This time it took at least 45 minutes, once seated, for our chef to show up at our table. Manager came by with a lame excuse and said he 'had our back'. Whatever. We ordered sushi immediately and even with this huge delay, it didn't arrive until just about the time our chef did. The chef was awesome. He was actually very fun and really paid attention to his 'audience' and kept it entertaining and tasty for everyone. I don't think we will be back, as I hear there is a new teppanyaki place in town.
It took a long time for our chef to come, we waited for about 45 minutes at the table.
The worst service ever!! We had reservations at 8:45 and did not get seated until close to 10!! When seated it took another 20 minutes to get our waitress. Terrible! Will not go back to that location ever again!!!
We were seated immediately however we waited 2 hours for our chef.... also poor attention to the phone. I called 5 times to make a reservation, with no answer.
Service was really slow and our chef was boring and didn't engage his group at all... other tables were laughing and having fun ... we all just got served our food. Took friends for first time and was not impressed at all ..
The restaurant needs a makeover. Outdated and run down looking. Staff was very friendly.
Longest wait I’ve ever had ah at any location. Slow service and the worst chef ever.
The place was great i go here alot but this time i had reservations at 745pm didnt get seated til 830pm had my grandsons with me celebrating one of there birthdays. Our chef was the best.
Always the best
Perfect place to go for dinner and a show. Had fun watching the hibachi chef prepare our food. Place smells great. Would recommend for anyone who hasn’t tried tepanyaki. Love that they have a $30 birthday coupon. Helped make the meal affordable. You also get a free icecream if it’s your birthday. Spent almost two hours here including waiting time to be seated and the time it took for the food to be prepared in front of you. Definitely not a quick bite!
Excellent food, awesome time with family. The chef was SO personable and good!
Went for my 30th birthday. Shared the table with 3 other birthday ladies. Fun atmosphere to hang out and meet new people!
Reserved a table but never got seated stood there for 45 min with my gf waiting only to cancel and go somewhere else worst place I've ever been
Our reservations were for 6:15 we were seated around 7:30 then had to wait another hour for our chef to come to our table. I love Benihanas but the seevice was horrible this night and the host at the front got into an argument swearing in front of several customers
There was an argument with employees that carried through the majority of our meal. The manager was involved and continued the argument in public in the middle of all the dining. He and one employee say the F word, another call another a hitch, etc. it was horrific. Everything suffered due to this. We dine there quite often and was appalled by the manager and employees behavior! Manager should have taken that back in the back and not in front of customers. One of the employees actually came to our table to Apologize. That should have been the manager but appreciated the employee doing so and having the courage to do that
Great chef and delicious food
It was my wife’s birthday. Everything was very good service food, we are very happy
Had a reservation. Food was still not being cooked an hour and 15 minutes after being seated. Loud drunk people at every table.
We were seated 30 minutes after our reservation. An hour later, we still didn't have a chef. Our server was great but we finally had to ask what was taking so long. A "manager" came over to offer us refills of soup or salad then eventually told us they were short staffed and there were 3 tables ahead of us still for a chef. I wish they would've told us they were short before wasting an hour & 1/2 of my time. We ended up leaving, hungry, and irritated.
Worst service ever. Had reservation for 7. Wasn’t seated until 8. Chef didn’t come to table until 9 to start cooking. Manager was horrible. Very disappointed in my experience.
We went to celebrate my birthday. It took over an hour and 15 mins from when we were seated to actually have our chef come to our table. Then at the end of the meal they didn’t even have the ice cream we wanted for dessert (when we bought meals that specifically come with ice cream). They didn’t offer to compensate anything for either issue.
Went for 2 birthdays. Always a good time. Not enough chefs though.
Would not recommend this place. Seated and waited 90 minutes for someone to cook. Who in their right mind would want yo wait 90 minutes just to start cooking. Absolutely would never recommend this place to anyone
Eric was our chef this time he did am awesome job. I love this plave.
WAS EXCITED TO TAKE MY GRANDAUGHTER SHE IS 24 WAS A LET DOWN TO BOTH OF US THE WAIT WAS OVER 1 HR TO HAVE SOMEONE SHOW UP AT OUR TABLE. HE SAID HE DID THAT FOR 10 YEARS THE OTHER ONES AT THE OTHER TABLE WERE GOOD HE ACTED BORED WITH US/
Took 3 hours for a chief. They were not busy at all. Other people that came after us got served first. Not fair. I won’t be back. Not even a discount or nothing! Juuuunnk
Poor service. A party of 12 was seated the same time we did. Our own experience was mediocre (some items forgotten mixed up orders, etc). But the party of 12 next to us, their chef never came. We ate and paid our bill but the party of 12 were not even given any soup or salad and the manager instead of apologizing and make the situation better, started arguing with the customers who are all upset after sitting and waiting for 1-1/2 hours. I read most of the reviews and realized that this is a natural occurrence at this Benihana location. Not going back there.
While the food was great, I don’t believe we will be back, the ambience was lackluster, the carts used by the hibachi chef was filthy, and the whole experience just felt like there was no effort to make the meal a great experience, the meal is not cheap and we just expected better
HORRIBLE! AVOID THIS RESTAURANT!!! WILL NEVER RETURN! WORST NEW YEARS EVER!! We made our reservation 2 months in advance however, we waited almost 2 hours b4 we were served our 1st course. They shoved 9 adults at a table for 8, table next to us had 10 people shoved at their table for 8, people had to partly share a chair, manager didn’t care when we complained, they forgot food even after repeated requests, didn’t season food after multiple requests, food super bland, “fried” rice came out as bland white rice, “chef” had zero personality/did NO signature Benihana tricks such as “the volcano, etc” and he chopped lobster into in-edible shreds, waitress barely came around to refill drinks, given only a couple tablespoons of sauce. The chef repeatedly let raw meat touch cooked meat. This Restaurant has been a family tradition for 20 years. But because of this, we will never return again
Family Holiday gathering
Very pleasing atmosphere and of course excellent food...
Our cook was terrible. He did everything wrong I had to ask him to put our veggies back on the grill, he burnt my steak to where I couldn’t eat it. Food tasted like garlic butter and nothing else and seasoning wasn’t in the question at all. I will never go back to this location. The waiter ripped my kids off with their change
Takes too long. Two and a half hours to eat. Too long.
The chef was very friendly and entertaining. The food was awesome! We will definitely be back soon.
An all time favorite for me. Their fried rice is sin qua non as is their Chateaubriand and lobster. It is pricey, but if you get a really good chef, it can make for some real amusement and discussion post dinner. It is still in my opinion one of the best chain restaurants for families ever.
We had reservations on Christmas day for 6:15 p.m., but when we arrived, were told that three chefs had called in sick, & a party of 40 had just been seated ahead of us. Result: we wouldn't see a chef for at least 1.5 to 2 hours after being sat. Unacceptable. We bagged it & went for pizza instead.
We had a 6 PM reservation and arrived right on time. The restaurant was bursting at the seams and terribly noisy. We waited longer than 10 minutes before someone arrived to check us in. She told us it would be a long wait and rushed off. Apparently 3 chefs had not showed for work. A party of 40 people were ahead of us waiting to be seated as well as numerous others who also had reservations. Some had been told it would be about 2 hours. We eventually gave up and left. We will not even try to return.
Worst experience ever for Christmas dinner. We waited two hours to end up leaving because still not being seated and was told could be another hour.
We left and ended up eating fast food because nothing was open and no food was planned for Christmas day.