Benihana - Sacramento
I honestly don't know why I keep subjecting myself to this place 4 out of five times I am disappointed. Tonight our chef rushed through everything and messed up our order. One in our party had never been and we talked up the entertainment, he didn't hardly do any of the fun stuff and when he did it was at the very end of the meal. Very disappointing!
The worst restaurant I have been to in a long time! We went here to celebrate my daughter’s 8th birthday and it was just awful!
We had reservations so being seated wasn’t a problem. In fact, we actually got seated a couple minutes early. The problem began when it took 30-40 minutes just for our server to get our drink orders. Then, when she finally came back with them she was missing one. Next, the soup and salad took forever.
Keep in mind that the chef hasn’t even arrived at our table yet. Two tables behind us were seated well after us and their chef was beginning their meal already, and we had just received our salads! I was irritated at this so went and spoke with the manager, who seemed like he cared. Gave us a couple California rolls for free to hold us over unt the chef arrived. The whole night took about 3 hours (most of which was waiting).
The food wasn’t even that impressive. Especially for the price.
Delicious Great food
Amanda was our server. She was wonderful, outstanding, and sweet. Food was outstanding. This was our first visit. We will be back. Thank you!
The steak was very good but shrimp was good at all. It was a good show but way over priced for what you get.
Service was too slow, waitress took too long, we wait about one hour before we got a cook. Waitress need it to check if we need it something.
Wish you had a more quiet atmosphere. Booths would work.
Great for a special occasion! We loved it. Food was delicious.
the food was excellent and we enjoyed the experience greatly. i haven't been in awhile and was very pleased with everthing. i will be going back soon- probably in April !
The last 3 times I have went to this Benihana I have been diappointed. Waited 2 hours before the cook arrived, the cook never bought all the food ordered, they charge for garlic butter now. I will never go to this Benihana ever again and do not recommend anybody else to go there. For the prices they charge, the service is just unacceptable and the manager did nothing to make it right.
food was pretty good. thought it was silly to have to pay extra for garlic butter for our shrimp and lobster when most restaurants do that as a standard for those items, even though it was only 50 cents per request, its the point i guess. or cook was lacking a personality, one of our more boring visits. and one of our people had to clear dirty dishes from the table to clear clutter. not too cool.
Great food, funny chefs, and very good service. Took my wife for her birthday and she loved it. Definitely coming back.
The food was great BUT they need to fix their exhaust fans as I do not like my clothes to smell like the food they’re cooking. The last two times that we had dinner there our clothes smelled like the food
The service takes forever! The place is old and a bit dingy. The food was just ahhh, nothing impressive. If you are going to pay 25$ for steak might as well go to Outback or Texas Roadhouse. Would not go back again!
Worst experience ever...chef was horrible, got cheated on the food portions, service took forever, chef failed to have all required items for preparing dinner our dinner and the food was overly bland.
our exerience was that great. some of the food we did not like, ie the dressings on the salad and other dishes. we had to wait a long time to be given a chef at our table. no one in our party felt full after the dinner.
It’s was my boyfriends birthday and we made reservations at 8:15, we didn’t get seated until 9:45 waited longer for the cook and then as the cook was about to start cooking he realized the grill was off and had to wait even longer. He didn’t start cooking until 10:30 We finished at 11:40pm which I think is a ridiculous wait time , No apologies no communication, this was my second time here and had the worst experience ever.
Our 2nd attempt. We didn't have to wait past our reservation this time. Yay! The waitresss was still rushing, and ordered my sushi roll wrong. The tables practically sit on each other. The chefs are back to back. Let's hope they don't mess up and accidentally miss that spatula toss, it would probably hit the other chef on the head. The chairs are extremely close to each other too. We paid over $150 for a family of 5, that's with $40 sushi, and water. The food is always good. I waked our feeling I did not get my money worth. I would've felt better spending it at another restaurant that didn't have waitress w/attitude and rushing all over.
1st time and loved it!!!! VERY entertaining and the food was delicious!
We had a fantastic time! We were celebrating 2 birthdays and one of the celebrants had never been before....they were both so pleased with our choice! Also, the touch of taking our photos was an extra bonus!! Thanks so much!
Fun experience,good food, great staff
Every thing was great and the chef was the best we have ever seen and the food was great we were there to celebrate my Birthday and we ask 2 of our frinds to join us for tjere first time and they loved it DF
Kinda sad about the overall experience. We have a family tradition of spending a birthday (or 2 or 3) at a Benihana. Sacramento location was our choice this time. We were seated exactly at reservation tine (4:00pm). We went during Happy Hour but the special drink pricing is only good on the bar. Didn’t find that out until it was time for our drink order. Ugh. I was looking for to splurging with Chateaubriand but was served a regular Filet Mignon by mistake. Didn’t realize it until I had eaten a bit & didn’t want to call attention during my daughter’s birthday celebration so I just dealt with it. Other party at our table had their order messed up also. Waitress came & asked our ice cream order then did not bring me my selection.
Side note... I used the ladies restroom & while waiting for my granddaughter, worker came in, checked empty stalls then proceeded to lift her leg into the trash can & stomp down the disposed paper towels. She left without washing her hands.
Overall, disappointed in entire experience. We may try again but this definitely will cause us to think about other locations in the future.
It took two hours for our chief to come out, the waitress took her time to get to our table and everytime we had asked for an order of something , she would jolt away before we could finish our request. The other staff members were no help for our chef who came late and had some mixed up order. Everyone ignored the chef and our table, we were not compensated for our time, patient and service. It was also my birthday and it did not go as plan.
In my opinion, they never have enough cooks. Patrons always waiting for a cook to serve their table. Also, I think that the bar is a bit skimpy when it comes to pours, and charging $4.50 or whatever it is extra for fried rice is a bit ridiculous when white rice comes with the meal.
We had an amazing time with a great chef! I will for sure be coming back. It was the first time the rest of my family had ever been, and now they all want to plan our next family dinner there.
Always an enjoyable experience. Our place for birthdays and celebrations.
Went there with my daughter. We both enjoyed the chef and the food. It will s a great place to have a leisurely dinner.
Overall a great experience, only drawback was service, our server is too slow, not at all accurate, more than half the orders at our table were incorrect. I'm hoping she was just inexperienced and will improve with time and practice.
I always enjoy dining at Benihana. The food is wonderful. The chef is always entertaining. The staff are so nice. We will be back.
I had reservations at 4:15 March 1 I came in nobody was at the front desk but the young men to the left stated that someone will be with me a lady came looked at me and my daughters did not ask if we needed help but went to go talk to the man at the bar to the left that was working
me and my daughters sat down and then another customer came in a lady came fromthe back and just went and asked how can I help you to the man I stated I was here first I haven’t been helped she turned toward the man and apologize profusely and said how can I help you talking to me with a attitude I told her I had reservations for me and my two daughters she huridly looked for it Tell me a be a few minutes and promptly went back to the man that came to the door took his order it was complete his transaction with great customer service skills me and my daughter sat there for five minutes nothing was said we weren’t seated mind you that I am a black female with two biracial daughters and the man that came thru the door was white The lady that an ttempted to check me in was not friendly I didn’t feel welcome but I did notice that she used great customer service towards the older white gentleman I feel if you’re waiting area is full with patrons the hostess needs to say who was first how may I help common sense and basic manners I will not be returning to Benihana’s in Citrus Heights California it was unacceptable with rudeness
The service was exceptionally slow and disappointing. We had a 5:15 reservation and did not have our meal until 7pm. The place was very dirty - garbage on the floor, worn out carpets unclean bathrooms. We will never visit this Benihana again.
I would’ve given it more stars but even with the reservation, we weren’t seated until more than a half hour later. Not the typical Benihana ambiance you would expect but they still deliver the same excellent flavor.
It’s usually a good experience, but this night we waited a very long time to be served or cooked for, because too many people and not enough cooks.
It’s always good food though.
They only had 3 chefs for the whole restaurant. It took over 2 hours for the chef to get to us. People walked out due to the wait. It was ridiculous. The server was slow to get our salad and soup and refills. He hardly came to us. He didn’t offer appetizers or anything. When I ordered enamame, after about an hour and an half of waiting on the chef, when he brought it he said it was on the house but then we were charged for it. The chef was fast but didn’t do what the chefs usually do to entertain us because he was trying to get to other tables. The managers didn’t come to our table to apologize for the wait. We would’ve walked out ourselves, but we were with family. Even though the other Benihana’s is farther for us, we will not be returning to this one. It seems like this Benihana’s is subpar every time we go there.
We really enjoyed our time, our Chef was fun and entertaining. The food was cooked to order. It does get a bit noisy but to expect that, as they are cooking right there. Service could have been better, we were at the very back and felt forgotten on a couple of occasions.
Not what i thought. Not much of a show either. Food okay.
Not the best experience we’ve had there, but the chef and food was great