Benihana - Plymouth Meeting, PA

Benihana - Plymouth Meeting, PA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. P

   Pierre V

   Unspecified1 review

   4.0

   Dined on May 11, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I was very pleased everything was good, exactly the way I expected.
   

   Benihana - Plymouth Meeting, PAResponded on May 13, 2025

   Hi Pierre, We're thrilled to hear that you had a great experience at Benihana - Plymouth Meeting, PA! We always aim to deliver the best service and food, and we're glad we hit the mark for you. We appreciate your feedback and look forward to serving you again soon. Best regards, The Management Team
   

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2. A

   Andre

   Philadelphia9 reviews

   1.0

   Dined on May 10, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   My experience tonight was horrible. The food was horrible. The service was horrible. I have been at Benihana’s for over six years today. I realize that this is not the restaurant that used to be. The service was horrible. My food was so cold. I was sitting at the bar. My food was freezing. My waiter did not wait on me. It took them forever to give me my food and not only I paid $200 for food that wasn’t good. The vegetables were not fresh. The manager walked around with an attitude after we tried to talk to me and my two friends, we tried to talk to him. He did not want to talk to us. I can’t believe the service I received tonight from Benihana’s. I will never be coming back.
   

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3. F

   Frances

   Philadelphia1 review

   3.0

   Dined on May 10, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Celebrated My MBA Graduation. Reservation Was Made For 7pm, We Didn’t Get Seated Until A Little After 7:35pm. Then We Had To Wait About An Hour & A Half For A Chef To Be Available . Our Server However Was AMAZING and Still Made My Time Special. The Food Thankfully Was DELICIOUS! I’ll Just Do Take Out Next Time.
   

   Benihana - Plymouth Meeting, PAResponded 1 day ago

   Hey Frances, We're really sorry to hear about the extended wait time you experienced. We understand how important time is and we apologize for the inconvenience caused. It's great to hear that you enjoyed the food and found our server amazing. We're committed to providing excellent service and we're sorry we fell short this time. We appreciate your patience and understanding. Your feedback is invaluable to us as we strive to improve our service. We hope to have the opportunity to serve you again in the future. Best Regards, The Management Team at Benihana - Plymouth Meeting, PA
   

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4. J

   Jessica VIP

   Philadelphia19 reviews

   2.0

   Dined on May 4, 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   It took 2.5 hours. We were at our table for just over an hour when the chef STARTED cooking. At least three of us at the table that ordered steak got a large piece of inedible fat cap on our plate.
   

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5. C

   Charlotte

   Orlando2 reviews

   1.0

   Dined on April 26, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Was seated at 4:30 food service never started till 6:00 only thing we had was a drink that was long gone. Never recieved our salad or soup. Then when chef came even though the food was good he cooked zucchini first then our steak and almost walked off with out cooking our rice till we reminded him. The waitress was non existent another waitress stepped in and took up her slack along with manager. It was a disaster never have I had a hibachi experience like it
   

   Benihana - Plymouth Meeting, PAResponded on April 30, 2025

   Hello Charlotte, We're truly sorry to hear about your recent experience at Benihana - Plymouth Meeting, PA. It's clear that we fell short in providing the service and experience you deserved, and for that, we sincerely apologize. We understand how frustrating it can be when your food is not cooked to your liking and we assure you that this is not the standard we aim for. We also regret to hear about your comment regarding the service. We take pride in our team's attentiveness and we're sorry for any lapse in our service. We hope you will give us another chance to provide the experience you expect and deserve. Best regards, Benihana - Plymouth Meeting, PA Management Team
   

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6. L

   Lindsay

   Pittsburgh2 reviews

   2.0

   Dined on April 26, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   We had a reservation and we were seated about 20 minutes later but then the chef didn’t even begin cooking for another 40 minutes. Our kids fell asleep before their food even made it to the table. Food was decent but not worth the wait at all.
   

   Benihana - Plymouth Meeting, PAResponded on April 28, 2025

   Thanks for the feedback, Lindsay. We're truly sorry to hear about your recent experience at Benihana - Plymouth Meeting, PA. It's disappointing to know that the service and food did not meet your expectations. We always strive to provide our guests with a smooth and enjoyable dining experience, and it's clear we fell short during your visit. We appreciate your patience and understanding, and we will definitely take your comments into consideration as we continually work to improve our service. We hope to have the opportunity to serve you again and provide a better experience. Best Regards, The Management Team
   

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7. A

   Arslan

   Philadelphia1 review

   5.0

   Dined on April 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My chef today was amazing. He took care of the entire table and made sure our birthday guest was well fed. He was extremely charming. His food was great, prepared in the finest quality and quantity. He is so funny. He made my friends happy and the environment was great. I was able to park my BMW in a good parking spot. The raspberry tea was great drink choice and I'll be coming here again for all of my birthdays.
   

   Benihana - Plymouth Meeting, PAResponded on April 15, 2025

   Hi Arslan, Thank you so much for your kind words. We're thrilled to hear that you had an amazing chef and a great birthday celebration at Benihana - Plymouth Meeting, PA. It's wonderful to know that our team was able to make your friends happy with their food and the ambiance of our restaurant. We're also glad to hear that you enjoyed our raspberry tea and were able to park in a good spot. We strive to make every birthday celebration special and your feedback is a testament to our efforts. We look forward to welcoming you back for more memorable celebrations. Best, The Management Team
   

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8. K

   Kim VIP

   Philadelphia4 reviews

   5.0

   Dined on April 7, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was really good, but the prices have increased while the portions have stayed the same or gotten smaller in some instances. The garlic butter is awesome!
   

   Benihana - Plymouth Meeting, PAResponded on April 11, 2025

   Hey Kim, Thank you for your feedback. We're thrilled to hear that you enjoyed our food and garlic butter. We are always striving to provide the best experience for our guests, and your feedback about the portion sizes and prices is appreciated. We hope to see you again soon at Benihana - Plymouth Meeting, PA, where we'll strive to provide an even better dining experience. Best, The Management Team
   

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9. A

   Aaron

   Philadelphia1 review

   5.0

   Dined on April 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   It was an impressive experience. My parents loved spending their anniversary there and we met another family who loved the experience.
   

   Benihana - Plymouth Meeting, PAResponded on April 7, 2025

   Thanks for the review, Aaron! We're thrilled to hear that your parents had an impressive anniversary dinner at Benihana - Plymouth Meeting, PA. It's wonderful to know that you all had a memorable experience together. We noticed that you rated our service a 4 out of 5, and we appreciate your feedback. We're always striving to improve and your input helps us do that. We look forward to serving you and your family again soon!
   

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10. j

    joseph

    Philadelphia9 reviews

    1.0

    Dined on April 2, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    Server was accommodating guy could be seen as pushy and I need to upsell everything was very noticeable. The prices have changed and are now a lot more expensive for standard hibachi style dinner. The server kept asking if we wanted vegetable fried rice which I’m thinking isn’t that standard? No it wasn’t every meal was $6 added to our entrees. Got food 1 by 1 which if you wait your food is cold by the end and if not then your full or not able to pair your food to your liking. For $300 for dinnner on a Tuesday I much rather have not.
    

    Benihana - Plymouth Meeting, PAResponded on April 3, 2025

    Thanks for the review, Joseph. We're sorry to hear that your experience at Benihana - Plymouth Meeting, PA didn't meet your expectations. We strive to provide excellent service and it seems we fell short during your visit. We appreciate your feedback on our pricing and the vegetable fried rice. We're constantly reevaluating our offerings and your comments will be taken into consideration. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Plymouth Meeting, PA Management Team
    

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