Enable JavaScript to run this app.
Skip to Main Content
OpenTable logo
  1. Home
  2. United States
  3. Los Angeles
  4. Pasadena / San Gabriel
  5. Puente Hills
Benihana - Puente Hills, CA, Los Angeles, CA

Benihana - Puente Hills, CA

3.8
3.8
3219 Reviews
$30 and under
Japanese
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana in Puente Hills is beloved by families who have been returning for generations and boasts a loyal following of Benihana fans who enjoy delicious teppanyaki dining as well as fresh and savory sushi. An 18% service charge is added to all guest checks for parties of eight or more. An 18% service charge is added to all guest checks for parties of eight or more. This service charge will be paid directly to the employees who provided service to you.

Make a reservation

2 people

7:00 PM


Booked 67 times today

Order delivery or takeout

Options

  • Order online
  • Logo image for Postmates
  • Logo image for Uber Eats

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Japanese, Sushi, Steakhouse

  • Hours of operation

    Lunch Daily 11:00 am–3:00 pm Dinner Mon–Thu, Sun 3:00 pm–10:00 pm Fri, Sat 3:00 pm–11:00 pm Happy Hour Mon–Fri 4:00 pm–7:00 pm

  • Phone number

    (626) 912-8784

  • Payment options

    AMEX, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa

  • Dress code

    Smart Casual

  • Neighborhood

    Puente Hills

  • Cross street

    Azusa Ave

  • Parking details

    Public Lot

  • Additional

    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Vegan, Wine

What 3,219 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.8
3.8 based on recent ratings
  • 4.2Food
  • 3.8Service
  • 3.7Ambience
  • 3.6Value

NoiseModerate

Loved For

  • Pasadena / San Gabriel

    Most Booked

Sort by

Filters

  1. OT

    OpenTable Diner

    San Francisco

    3 reviews

    3.0

    3 reviews

    Dined 3 days ago

    overall3food3service4ambience5
    Honestly the cooking surface was not the cleanest and food burned on it easily. Food could of used I bit more seasoning. And I felt the cook was a bit dry and not very Entertaining as at other locations
  2. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food4service5ambience4
    Thanksgiving dinner
  3. AL

    AnitaL

    1 review

    1.0

    1 review

    Dined 4 days ago

    overall1food1service1ambience1
    when you walk inside NO body say hi. nobody smile special the guy in the front long hair
  4. L

    Lill

    Orange County

    1 review

    4.0

    1 review

    Dined 4 days ago

    overall4food4service4ambience3
    I think they need to do some upgrades/remodeling if at all possible. The dining rooms are showing their age and the restrooms are tightly spaced and are atrocious at times.
  5. K

    Kevin

    Los Angeles

    2 reviews

    3.0

    2 reviews

    Dined 5 days ago

    overall3food3service3ambience4
    the cleanliness of the stove is NOT good as there is a lot of leftover from the previous table on the edge of the stove and it is not pleasant to see it.
  6. C

    Chuunifun

    1 review

    2.0

    1 review

    Dined 6 days ago

    overall2food3service1ambience2
    2 hour wait for seating & a chef to available despite having a reservation time slot. Terrible management.
  7. AM

    AliciaM

    Los Angeles

    5 reviews

    vip
    1.0

    5 reviews

    Dined 7 days ago

    overall1food1service1ambience1
    Worst service ever from Cameron who quit on is after taking our drink order!! Nicole did awesome in stepping up to the plate and helping us out as our server for the remainder for our lunch. Our soups for an appetizer were warm practically cold. Managers were not much help they have only two servers for lunch!!! This is always the same excuse and not enough cooks! Poor employees are overworked and that creates an uncomfortable family and work experience for everyone!! Keep an eye out on your receipt we were charged dinner prices instead of lunch prices. Sad to say that the i wait and service at this location is always the same excuse from every manager.
  8. OT

    OpenTable Diner

    Las Vegas

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food4service2ambience2
    Reservation was for 515, we waited exactly one hour u til the chef came out. We had to ask, why the wait and they stated they were short staffed. They need to be upfront in these situations.
  9. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on November 20, 2022

    overall2food2service1ambience1
    My family and I were going to celebrate a birthday We checked in early had a reservation at 845 didn’t get seated until 930 the waitress was nice but just would disappear for long periods of time and not be seen didn’t eat until after 10 was overall just a disappointing experience especially when we’re trying to celebrate a special day.
  10. OT

    OpenTable Diner

    Los Angeles

    1 review

    4.0

    1 review

    Dined on November 20, 2022

    overall4food5service5ambience4
    Everything was good but it did take awhile for the food to be served. Our reservations were at 5. But we didn’t leave till 8ish. But food was delicious
  11. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on November 18, 2022

    overall5food5service5ambience5
    Once we arrived at Benihanas, we were greeted at sat at our table within 10 minutes. Had to wait a bit for our chef to come, but the waitress was very good. She was always around making sure we busy and our glasses weren’t empty and she was very kind. Once we got our chef, the service was great, he was funny and entertaining, and our food was great! We will definitely go again.
  12. FF

    FatimaF

    1 review

    5.0

    1 review

    Dined on November 13, 2022

    overall5food5service5ambience5
    Great service great food awesome fish bowl drinks great chefs very entertaining definitely going back
  13. a

    alicya

    1 review

    1.0

    1 review

    Dined on November 13, 2022

    overall1food2service1ambience1
    I don't usually right a comment. But I was super mad. I made a reservation at 6:15pm. But the chef came to the table to cook at 8pm. We waited for almost 2 hours. I saw so many angry customers who were waiting for a chef. It was a special event but this restaurant made us starving and unhappy. I will never go there anymore. They should hire more chefs and don't waste customer's precious time.
  14. h

    hungrydiner

    1 review

    1.0

    1 review

    Dined on November 13, 2022

    overall1food2service1ambience1
    our reservation was at 4 and had to wait 2 hours before the cooking even started. waiters took forever to bring anything you asked for, and at the end of the day i did not even enjoy my meal for several reasons. the long wait was obviously a let down, but the preparation by the chef was unsanitary and sub par. as soon as he started cooking, he got a small cut and started to bleed. he stepped away without saying anything and did not take the proper precautions to clean his mess. i work in a lab so i am aware of the proper health precautions to follow. bleach was not used to clean the contaminated surfaces making it a health code violation. i could consume much of my meal knowing this had occurred. i have been to benihana in the past and always enjoy how enthusiastic the chef is while cooking your meal, but this time around the service was just not there. i never received a portion of my order which was fine at the end since i didn’t want contaminated food but overall it was a bad experience. i understand the struggles with being short staffed, but when you go to a place like benihana, you come to expect a standard. i place none of the blame on the workers, but instead on management. if you know you have a limited staff, cut back on your capacity to ensure you deliver on the quality people come to expect at an establishment that is charging high prices. please do not come here.
  15. O

    Omar

    1 review

    2.0

    1 review

    Dined on November 11, 2022

    overall2food4service1ambience3
    We waited 2 1/2 hours to get served. Our waiter's were very nice but still toooo long of a wait to be served. Food was great
  16. LH

    LilyH

    1 review

    1.0

    1 review

    Dined on November 11, 2022

    overall1food3service1ambience1
    If I can give zero star I will do that! We made the reservation at 6:45. Sat down was on time but we sat at the table and waiting for our chef to come for an hour and a half!!!! We complained and complained as my kids were hungry. And finally the chef start cooking at 8:15. The waitress apologized and so gave us an appetizer. We were happy. But then they put that in our bill!!!!!!!! This is ridiculous! We asked the manager and he was rude too. The bathroom was filthy and wet and paper towel was everywhere. The chef who cooked for us was nice and that was the only good thing there. Go somewhere else if you can! I have two birthday coupons and asked to split the bill. It was like a hassle. Do not come!!!!
  17. V

    Verne

    Los Angeles

    4 reviews

    4.0

    4 reviews

    Dined on November 11, 2022

    overall4food3service5ambience5
    Reservations required. No add-ons at last minute. Food expensive but presented well. Fun place.
  18. JC

    JoeyC

    1 review

    1.0

    1 review

    Dined on November 9, 2022

    overall1food2service1ambience1
    If you don't mind waiting a few hours to start eating even with a reservation then go for it. Terrible experience and overpriced! Will not be going back!
  19. VL

    VictoriaL

    Los Angeles

    1 review

    5.0

    1 review

    Dined on November 6, 2022

    overall5food5service5ambience5
    Cameron was a great waitress, very kind and attentive. She was always around and asked frequently if we needed anything. John our chef was also amazing. He was very funny and interacted with us which made our dinner experience one of the best!
  20. CL

    CynthiaL

    1 review

    5.0

    1 review

    Dined on November 6, 2022

    overall5food5service5ambience5
    Chief Raymond aka chief riot was the best thing the restaurant has going for it. Food is ok price is high but the chief made It outstanding Parking is horrible
  21. OT

    OpenTable Diner

    Los Angeles

    11 reviews

    5.0

    11 reviews

    Dined on November 6, 2022

    overall5food5service5ambience5
    Always great family birthday dinner celebration !
  22. r

    replicant

    Los Angeles

    1 review

    2.0

    1 review

    Dined on November 6, 2022

    overall2food3service2ambience3
    It was the 10th anniversary of me and my boyfriend. I made a reservation two weeks in advance for 6:00 pm this past Saturday evening, and I indicated on the reservation that we were celebrating an anniversary. We arrived five minutes early and checked in. It was very busy, of course, being a Saturday. We were called at 6:15 to be seated. It took about 20 minutes just to receive our drinks. Probably another 20 to get our soups, and at least 30 minutes after that to get our salads. We had already been seated for a good hour before our table was informed there would be a longer wait than usual due to a chef calling off. I didn’t appreciate that the server only spoke to one man at our table and never even looked in our direction. There were three separate groups at our table, and we were paying for dinner just the same as the one man she addressed. I was offended at the exclusion. And it’s not like we are “kids”. My BF is 44 and I’m 50, but somehow we did not garner the same respect as the one man (about my same age) did. After what seemed like forever after that, a manager offered us complimentary appetizers. Great. Would’ve been better if they did this at the start, knowing that they were short-staffed. About five minutes after the appetizers arrived, our chef came. The food was good, the performance nothing special. Other servers at other tables asked if anyone was celebrating, but no one ever asked our table. But overall, that was the smallest disappointment of the evening. For what we thought might be a 90-minute to two-hour dinner, it ended up being THREE HOURS. We were tired and disenchanted by the end of our meal. I understand this restaurant is always busy, especially on a Saturday. But how about overstaff on the weekends, so when there’s a no-show, customer service is not affected. At the prices they charge, they should be able to staff adequately. I think we will stick to Shogun instead from now on.
  23. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on November 5, 2022

    overall1food4service2ambience3
    It took the chef over 1.5 hrs to get to the grill for a party of 4 .
  24. JS

    JamesS

    Los Angeles

    1 review

    5.0

    1 review

    Dined on November 2, 2022

    overall5food4service5ambience4
    Entertaining chief and the fried rice was delicious and add additional butter. I had the tuna dinner and it was medium. Wife had the filet mignon and was delicious.
  25. OT

    OpenTable Diner

    Central Coast

    35 reviews

    vip
    5.0

    35 reviews

    Dined on November 2, 2022

    overall5food5service5ambience5
    We were there for lunch and restaurant was not half full. Had a great meal with the great chef
  26. V

    Veronica

    1 review

    2.0

    1 review

    Dined on November 2, 2022

    overall2food4service1ambience3
    Food was good service was poor ! No attention at all we had to look for our waitress 2x
  27. IE

    IEat

    San Diego

    6 reviews

    vip
    1.0

    6 reviews

    Dined on October 30, 2022

    overall1food5service1ambience3
    Waited 1.5 hours before getting food
  28. FM

    FeedMe

    Los Angeles

    4 reviews

    1.0

    4 reviews

    Dined on October 30, 2022

    overall1food2service1ambience3
    Worst Benihana experience ever. I was disappointed. Our reservations were at 6:45pm and our cook didn’t show up until after 8:30pm. Our server rarely showed up to top our drinks. We went a long time without even getting water. I never write bad reviews. But, unfortunately this is the worst customer service I’ve ever experienced. We were never made aware of any kind of delay. We sat at our table for over 2 hours without being told that there would be a major delay. Will never go to this Benihana again. Stay away!
  29. CL

    CLAUDIAR

    1 review

    4.0

    1 review

    Dined on October 29, 2022

    overall4food4service3ambience4
    We had reservations and took about an hour to get seated and another hour before we could start eating, but our cook Miguel was great and funny. We were not too happy or impressed with the cocktails except for the blue ocean. The restrooms were super dirty. I had a small accident and requested a band-aid to 3 of the waitresses, and took about 10 minutes before the manager showed up. It was our first time being there. Food was good.We spent about $800.00 for a party of eight. Not sure if I ll come back again.
  30. OT

    OpenTable Diner

    Orange County

    7 reviews

    1.0

    7 reviews

    Dined on October 29, 2022

    overall1food3service1ambience1
    The absolute worst experience ever! We arrived at 6:10 for a 6:15 reservation and we were seated at about 6:25-6:30 we ordered drinks, others ordered appetizers . The soup came, the salad came and then nothing! The stuff was not communicating with us and about 7:30 she said the chef will be out soon! I went to the manager so see what the hold up was and then about 7:50 the chef came out to start our food! So the manager told me to eat and she would discuss later. Next thing he starts making vegetables and a kids meal and not the rice that is usually made first! I asked the server and she said oh the little girl has a butter allergy but by this time it’s been over 1 hour I have 3 kids too and I told the server you should communicate with me and she just said oh my apologies! The manager approached me and said they would comp the fried rice. I told her this is not a comp issue I am not trying to get a discount I’m trying to bring my hubby and my 3 kids for an enjoyable dinner and this was the worst experience ever. She just agreed with me and said she had to retain her staff. But I told her this is not a retrain staff issue, as a manager of their is an issue like this maybe they should address the issue his is not just a server issue. Then I ordered fried rice to go the server told me I didn’t. I said yes remember I told you specifically at the beginning of my order I needed 2 rice to go evacuate it was going somewhere else. This was just the absolute worse experience ever I don’t think I’ll ever return to Benihana’s again! I didn’t even finish my drink nor eat my food! Benihana has defiantly lost a loyal customer! They comped fried rice took 30.50 off. Checking my receipt they didn’t comp my rice (they communicated wrong there also) I only tipped 10.00 I’m a great tipper but this service really didn’t deserve a 50.00 tip!
  31. SS

    StephanieS

    Orange County

    4 reviews

    2.0

    4 reviews

    Dined on October 27, 2022

    overall2food3service1ambience1
    It was my birthday dinner and I was not happy with Benihana's at all. I didn't feel they made my birthday dinner feel special. My guests with me it was the first time they have been to a Benihana's. The service was mediocre and was very disappointing and I felt rushed. The grill still had food on it from the previous dinners which was discussing. You could also see where the food was just wiped to the sides. The chef did the minimum of show. The colossal shrimp were not colossal they were very small. The ice cream that was brought to me looked like it was just two tablespoons and was just put down in front of me as the waitress walked away. When I asked if they were going to do the birthday photo I just got excuses why the waitress couldn't do them from she doesn't have a camera or they"ONE" camera is being charged. Seemed to me she couldn't be bothered and I can't believe they only have "ONE" camera. The photo is something that I look forward too as it's always a very special memory to me. I am not happy with Benihana's as I believe I could not recommend them and it did not seem that I was treated as a valued customer.
  32. l

    love2eat

    Los Angeles

    7 reviews

    3.0

    7 reviews

    Dined on October 26, 2022

    overall3food4service5ambience5
    Food was good. Food and a non-alcoholic drink overpriced for what you get. Short on cooks had to wait 45 min after getting seated for our cook to arrive.
  33. B

    Barney

    Orange County

    4 reviews

    vip
    1.0

    4 reviews

    Dined on October 26, 2022

    overall1food4service1ambience1
    Was seated 30 minutes after reservation time. Waited 30 more minutes for drinks. Waited more 45 minutes for chef to arrive. I tried ordering wine from the minute - they were out of all red wines. Tried ordering a beer - they also were out of beer. Horrible experience.
  34. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on October 25, 2022

    overall2food2service1ambience3
    The waitress was too busy walking around with her nose stuck to her phone. When Instead she should have been assisting her co workers or ensuring that her customers have what they need before they need it. For example, refills!!! Majority of the time when I dine at this particular location, the other waitresses tend to handle situations a lot better. Literally, checking up on their tables every 15 min. Doing their best to provide great customer service. That wasn’t the case with our visit. It was short staffed to begin with and our waiter didn’t seem to care one bit. Too distracted on other irrelevant things that don’t pertain to her work duties. My only recommendation is to allow people with better customer experience or higher seniority to train these new/lazy waiters. It makes a huge impact on one’s overall dining experience. Good food is nothing without great customer service.
  35. BV

    BeckieV

    1 review

    2.0

    1 review

    Dined on October 25, 2022

    overall2food3service1ambience3
    Bad service for the price you pay. Soups & salads took forever to come out. The salad dressing didn't taste right. The cook took forever to come out we were done eating our soup & salad & sat there for at least 15 minutes till the cook came out. Then the cook put the wrong meal on my plate.
  36. JC

    JohnnyCash

    Los Angeles

    1 review

    2.0

    1 review

    Dined on October 23, 2022

    overall2food4service2ambience2
    Had to wait 35 minutes to be seated even though we had reservations. Once we sat down we ordered alcoholic beverages and didn't get them until 20 minutes later. From there on we were hungry and the cook didn't arrive to our table until 40 minutes after we sat down. The service is very slow. The only good thing at was the food. I highly recommend going to a different Benihana's.
  37. P

    Phonz

    1 review

    1.0

    1 review

    Dined on October 23, 2022

    overall1food4service4ambience2
    OK, besides the fact that wait time to be seated was 1 hour 30 mins with a reservation.
  38. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on October 23, 2022

    overall3food4service1ambience2
    Very short staffed for the amount of reservations they take. Only one bar tender for the entire restaurant.
  39. DM

    DeeM

    1 review

    2.0

    1 review

    Dined on October 20, 2022

    overall2food5service2ambience3
    I been here multiple times it is a very busy place but I went last night to celebrate my sons birthday and our reservation was at 745 we got seated immediately which was great but we didn’t have the cook come out until 9 or alittle but over. Two parties that side on opposites sides of us were being helped before us. We did tell our server who was amazing by the way it’s not his fault but that was very disappointing because we were eating at almost 10 and finished past 11pm. We should have been helped first as we were seated about 20mins or more before the other two parties. I usually come here cause our favorites chef is here but I will really have to consider it next time.
  40. p

    patrickc

    Los Angeles

    1 review

    2.0

    1 review

    Dined on October 20, 2022

    overall2food2service2ambience2
    Service was lousy, seems like she has too many table to take care, food is too expensive, not worth the money one spent, it used to take your birthday picture, now just present with singing b'day and a ice cream

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
  • Screening

    • Sick staff prohibited in the workplace

FAQs

You can order delivery directly from Benihana - Puente Hills, CA using the Order Online button. Benihana - Puente Hills, CA also offers delivery in partnership with Postmates and Uber Eats.

Benihana - Puente Hills, CA is rated 3.8 stars by 3219 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 67 times today

Order delivery or takeout

Options

  • Order online
  • Logo image for Postmates
  • Logo image for Uber Eats
Google Map for Benihana - Puente Hills, CA

17877 Gale Ave., Los Angeles, CA 91748

Additional information

  • Cross street

    Azusa Ave

  • Neighborhood

    Puente Hills

  • Hours of operation

    Lunch Daily 11:00 am–3:00 pm Dinner Mon–Thu, Sun 3:00 pm–10:00 pm Fri, Sat 3:00 pm–11:00 pm Happy Hour Mon–Fri 4:00 pm–7:00 pm

  • Cuisines

    Japanese, Sushi, Steakhouse

  • Dining style

    Casual Dining

  • Dress code

    Smart Casual

  • Parking details

    Public Lot

  • Payment options

    AMEX, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa

  • Additional

    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Vegan, Wine

Copyright © 2022 OpenTable, Inc. 1 Montgomery St Ste 700, San Francisco CA 94104 - All rights reserved.
OpenTable is part of Booking Holdings, the world leader in online travel and related services.
Booking LogoPriceline LogoKAYAK LogoAgoda LogoRentalcars LogoOpenTable Logo