Benihana - Puente Hills, CA

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1. M

   Mama

   1 review

   1.0

   1 review

   Dined 1 day ago

   overall1food1service1ambience1

   From the beginning, the manner of the the lady who confirmed the reservation was so rude. At the restaurant, we had to wait one and half hour until chef came to our table. The chef was boring. The waitress did not take the used plate and forgot the special the special occasion for the birthday. Overall the experience was very disappointed.

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2. OT

   OpenTable Diner

   Orange County

   1 review

   4.0

   1 review

   Dined 2 days ago

   overall4food4service2ambience4

   Birthday dinner but we waited almost an hour for our cook while already seated at the teppan table

   Benihana - Puente Hills, CAResponded today

   Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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3. R

   Rays

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food3service1ambience2

   If I can leave 0 stars for service I would, made reservations for 8pm didn’t get a chef until 9:25pm. When asked to speak to a manager they said they would send her to our table…. She never came until we physically went and spoke to her and she said “I was never told from my staff that you wanted to speak to me” THEN she said well they are supposed to tell you up front it was going to be a 2 hr wait until you get food at your table… also was never told that from the beginning when our party arrived. After we paid she said well since you already paid I can give you appetizer vouchers for next time. Not even worth my time to ever come back to this location. At least our chef Carlos made our night better but still horrible on staff and mangers side for not showing that she even cared for what happened.

   Benihana - Puente Hills, CAResponded today

   Dear Rays on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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4. DG

   DeeGee

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   Everything was fine except when we went to the bar while waiting for our table we were NEVER APPROACHED people kept walking by like we weren't sitting on bar stools waiting to order a drink.

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5. OT

   OpenTable Diner

   Orange County

   1 review

   vip
   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   Food was amazing

   Benihana - Puente Hills, CAResponded 1 day ago

   Dear Guest Your feedback is appreciated. We will be sure to share your kind words with the team.

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6. s

   stephen

   Central Coast

   1 review

   4.0

   1 review

   Dined 4 days ago

   overall4food5service5ambience5

   Very nice restaurant a little pricey but good

   Benihana - Puente Hills, CAResponded 2 days ago

   Dear stephen We are happy to hear that you enjoyed the dining experience!

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7. D

   Diane

   1 review

   1.0

   1 review

   Dined 4 days ago

   overall1food1service1ambience1

   Worst Benihana location Reservation @ 3:30pm Waited until 4:25 pm for chef to show up to cook. This chef was inexperienced. Over cooked meat and lobster. Did not put on teppan show for celebration of Birthday because he didn’t have skills. Next table liquid dripping from cook vent. This was the worst experience I’ve had at a Benihana. Please train staff and chef better Manager doesn’t seem to care Saw him using personal cell phone in corner of restaurant at section that was closed off

   Benihana - Puente Hills, CAResponded today

   Dear Diane On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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8. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined 5 days ago

   overall2food2service2ambience2

   Very disappointed been here many times in the past this time though the service was very lazy from the host in the front to the cook it seemed like they seriously got a random man from outside to cook he did not do any trucks all he did was hit the knife and fork on grill he burned the onions trying to set them on fire let’s not forget the dirty dishes the glasses were so filthy you could see water spots on them it was a gross experience overall most likely won’t be back here again!!!!!!!!

   Benihana - Puente Hills, CAResponded today

   Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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9. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined 7 days ago

   overall4food5service2ambience3

   Our server was incredible, very nice lady! How ever the chef seemed to not enjoy his job. He was very irritated when I asked to have my order changed when he was confirming every ones order, he even rolled his eyes. He was definitely the least enthusiastic chef I have ever had at Benihana.

   Benihana - Puente Hills, CAResponded 2 days ago

   Dear Guest Your feedback is appreciated. We will be sure to share your kind words with the team.

   Report
10. AR

    AliceR

    1 review

    5.0

    1 review

    Dined on May 11, 2022

    overall5food5service5ambience5

    Great service and yummy food. The chef did an amazing job and he knew how to interact with the crowd.

    Benihana - Puente Hills, CAResponded today

    Dear AliceR We are happy to hear that you enjoyed the dining experience!

    Report
11. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on May 11, 2022

    overall5food5service5ambience5

    Mother’s Day Mexican

    Benihana - Puente Hills, CAResponded today

    Dear Guest Thank you for celebrating your special occasion with the Benihana team!

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12. AM

    AliciaM

    Los Angeles

    2 reviews

    4.0

    2 reviews

    Dined on May 11, 2022

    overall4food4service2ambience4

    Mothers Day

    Benihana - Puente Hills, CAResponded 2 days ago

    Dear AliciaM Thank you for celebrating your special occasion with the Benihana team!

    Report
13. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 11, 2022

    overall5food5service5ambience5

    Yes everyone was kind there and the service was really good. My husband's 70th Birthday dinner turned out so much fun. Our server took a picture of us, and some how framed it and gave it to my husband who was so surprised. Fun, good food and service. The table chef was entertaining. Thanks

    Benihana - Puente Hills, CAResponded today

    Dear Guest Thank you for allowing us to be a part of the special occasion!

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14. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 10, 2022

    overall5food5service5ambience5

    Great food, great people!

    Benihana - Puente Hills, CAResponded today

    Dear Guest Thank you for leaving us positive feedback, come back soon!

    Report
15. RP

    RobinP

    San Diego

    14 reviews

    5.0

    14 reviews

    Dined on May 10, 2022

    overall5food5service5ambience5

    Food was good, table company was good too. Would have liked to have more fire done on the grill

    Benihana - Puente Hills, CAResponded today

    Dear RobinP We are happy you enjoyed the experience! Come back soon!

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16. LC

    LauraC

    1 review

    1.0

    1 review

    Dined on May 9, 2022

    overall1food5service2ambience2

    Our reservation was for 4:45, the chef did not arrive to our table until 6:00pm. All we got was a “sorry” from the waitress. No one from management came over to offer an apology or explanation.

    Benihana - Puente Hills, CAResponded today

    Dear LauraC on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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17. JC

    JC2s

    Los Angeles

    5 reviews

    vip
    4.0

    5 reviews

    Dined on May 8, 2022

    overall4food5service2ambience4

    We've been to many Benihana's and this one a few times too. I wonder if they are under new management at this location. Got a reservation reminder call and the person was borderline rude (I think she was rushed) and hung up on me. Our chef was reeeally good. We are very happy with the his cooking and the show. The waitress was just ok. She was kind of weird when we asked for an additional cup of hot water (I guess she was not happy that we didn't ask for it at the beginning). This benihana is very stingy. They give 1/2 the portion of ice cream compare to the one in Arcadia. My order of Surf Side usually comes with ice cream too at the other Benihana, but they told me it does not. I didn't care since I was full, but considering that I am a mom celebrating mother's day with my family, it would have been nice for them to offer me an ice cream for mother's day. They never asked if we want tea, even though it is included. We puchased garlic butter to-go (have done it many times at various Benihana), but this time the waitress told us that we should feel very lucky that they are willing to sell it to us. Should all their customers feel lucky to be able to dine there? :-) I don't understand. Some of their staffs have interesting attitude.

    Benihana - Puente Hills, CAResponded today

    Dear JC2s On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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18. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on May 6, 2022

    overall3food4service3ambience3

    Made reservations at 8:15 hoping to eat by 8:30 maybe 9pm latest but we didn't eat till 10pm! Service was okay but slow so a little frustrated that we had to eat so late. Felt like there was no point for a reservation

    Benihana - Puente Hills, CAResponded on May 9, 2022

    Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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19. D

    Dineme

    Los Angeles

    4 reviews

    3.0

    4 reviews

    Dined on May 6, 2022

    overall3food3service2ambience2

    Food is always a hit or a miss here, depending on who’s cooking whether it’s someone seasonal or a newbie. As for our experience, the food was underwhelmed. The chef was nice but doesn’t appeared to be skilled in cooking. All 5 of our New York steaks were overcooked. We asked for Medium rare and got well done by the time it hit our plates. What a waste because it was dried and chewy, especially when Benihana doesn’t really serve good quality cuts of meat. Not even sure if it was a Choice grade, maybe Select cut. We didn’t enjoy our meats at all and the taste was lacking in flavors. As for the service part of our experience, it was also lacking as our reservations was at 7pm, we didn’t get seated until 7:25pm and then left sitting at our table for an hour before soup and salad was served and then the chef came to cook. By the time the chef started cooking, my 2 8 years old started falling asleep as it was close to 9pm. There weren’t many tricks or excitement to the cooking (so as I referenced above, it was probably a newbie) so the cooking didn’t help to keep our little guys awake. I almost feel asleep myself too as my eyes were starting to dry out from sitting there so long with all the smoke. Dinner felt rushed after the chef finished cooking. 10 minutes into my meal, the waitress came to ask if we needed boxes and then proceeded to give us the check but told us to take our time. Even if that was the case, I didn’t feel all at ease to enjoy my dinner. Dessert came and they sang their usual birthday song, but they threw in this huge soup spoon with the ice cream that was served in a big soup bowl. What is up with that?!!! It was just a horrible presentation. Dinner was not cheap it came out to about $200 but the service, value, flavors and experience was just so underwhelmed. This place has gone downhill over the years and has just gotten worst after the pandemic. May I add, the place also needs some serious remodeling. It starting to look like an old Tokyo Lobby.

    Benihana - Puente Hills, CAResponded on May 9, 2022

    Dear Dineme on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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20. B

    Boricua

    Orange County

    1 review

    3.0

    1 review

    Dined on May 4, 2022

    overall3food3service4ambience3

    Wasn’t that clean, hot bar area, way too long of a wait at the table (almost an hour), shrimp was fishy, too much pepper, the list goes on….

    Benihana - Puente Hills, CAResponded on May 9, 2022

    Dear Boricua Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
21. p

    poooh

    Los Angeles

    6 reviews

    5.0

    6 reviews

    Dined on May 3, 2022

    overall5food5service5ambience5

    Get together with friends.

    Benihana - Puente Hills, CAResponded on May 10, 2022

    Dear poooh Your feedback is appreciated. We will be sure to share your kind words with the team.

    Report
22. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 2, 2022

    overall1food5service3ambience1

    Host politely informed us that they were short staffed and there would be a delay with our chef, no a problem, we appreciated the heads up. Bathroom was disgusting (worst than a gas station bathroom), restaurant itself could have been cleaner, instead of the authentic Benihana smell, it smelled like something spoiled upon first walking in, the “clean” fork I was given was dirty and still had food stuck on it. Waitress was nice and chef did an amazing job.

    Benihana - Puente Hills, CAResponded on May 5, 2022

    Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
23. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 1, 2022

    overall5food5service5ambience5

    Our chef was wonderful! Food was amazing ;)

    Benihana - Puente Hills, CAResponded today

    Dear Guest Your feedback is appreciated. We will be sure to share your kind words with the team.

    Report
24. NS

    NormaS

    1 review

    2.0

    1 review

    Dined on May 1, 2022

    overall2food3service2ambience3

    I made reservations for 3:00 pm and we were not seated until 3:15 pm. When I asked the host what was taking so long to be seated she replied, "We do not have enough cooks to seat you." Really??? Once seated it took about 15 minutes to get our drinks and our appetizers did not arrive at our table until one-hour later. This is completely unacceptable! I will not be returning.

    Benihana - Puente Hills, CAResponded on May 5, 2022

    Dear NormaS On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

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25. P

    Pepito

    Los Angeles

    4 reviews

    1.0

    4 reviews

    Dined on May 1, 2022

    overall1food1service1ambience1

    We had a 12:45 reservation got seated at 1:00 did not get our appetizer till 1:15 then the server doesn’t bring my appetizer till 1:50placed our food order till2:15 and let me remind everyone that this is a corporate location I don’t want to gets corporate reminder to go on their website and file a formal complaint we shouldn’t have to do this long live the way Rocky ran it cause boy this place has surely changed for the worse I remember when it used to be almost prestigious to come here not no more we’d been better off at Mc Donalds People if cannot come then don’t is not what it used to be go somewhere where else!!!!

    Benihana - Puente Hills, CAResponded on May 3, 2022

    Dear Pepito On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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26. J

    Jules

    Los Angeles

    1 review

    5.0

    1 review

    Dined on May 1, 2022

    overall5food5service5ambience5

    We had a wonderful dinner at Benihanas. Jacob was our cook and he was friendly and entertaining. Food was delicious

    Benihana - Puente Hills, CAResponded on May 9, 2022

    Dear Jules We appreciate you dining with Benihana, thank you for the kind words!

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27. GJ

    GreyJedi

    San Diego

    6 reviews

    5.0

    6 reviews

    Dined on April 30, 2022

    overall5food5service5ambience5

    Our chef, KP, was new but he did a fantastic job with his jokes and tricks. I live in San Diego and when I visited our Benihana back in 2019 I was unimpressed with our chef, especially since I've have had teppen dining during the 90s and 2000s. Since I visit this area a few times a year, I'll definitely be returning.

    Benihana - Puente Hills, CAResponded today

    Dear GreyJedi On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

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28. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 30, 2022

    overall5food5service5ambience5

    Food was really good our Chef was on point! Very attentive to what we asked for.

    Benihana - Puente Hills, CAResponded today

    Dear Guest Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
29. C

    Chris

    Los Angeles

    1 review

    1.0

    1 review

    Dined on April 30, 2022

    overall1food4service1ambience1

    Manager Cecillia very unprofessional arguing with customers. Would not go back

    Benihana - Puente Hills, CAResponded on May 9, 2022

    Dear Chris Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
30. LR

    LarraR

    1 review

    5.0

    1 review

    Dined on April 29, 2022

    overall5food5service5ambience5

    First timer at Benihana; front desk staff was on-top of it with reservations & times, Server was attentive, cook was funny and awesome, food was delicious, drinks were amazing, overall, HIGHLY RECOMMEND!!!

    Benihana - Puente Hills, CAResponded on May 10, 2022

    Dear LarraR Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
31. GG

    GarciaG

    1 review

    3.0

    1 review

    Dined on April 28, 2022

    overall3food3service3ambience3

    Prices are too high and the wait time is horrible.

    Benihana - Puente Hills, CAResponded on May 2, 2022

    Dear GarciaG We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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32. OT

    OpenTable Diner

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on April 28, 2022

    overall5food5service5ambience5

    This Benihana is hands down my favorite! Had a way better experience than

    Benihana - Puente Hills, CAResponded on May 4, 2022

    Dear Guest We are happy you enjoyed the experience! Come back soon!

    Report
33. B

    katelynnBreview

    Los Angeles

    3 reviews

    5.0

    3 reviews

    Dined on April 27, 2022

    overall5food5service5ambience5

    Had a very nice time. Cool was very entertaining and attentive

    Benihana - Puente Hills, CAResponded on May 3, 2022

    Dear katelynnBreview We are happy you enjoyed the experience! Come back soon!

    Report
34. JC

    JenniferC

    1 review

    1.0

    1 review

    Dined on April 26, 2022

    overall1food3service2ambience1

    My reservation was at 6:45 we got seated roughly on time. BUT… service was very slow our drinks came in about 45 mins after being seated our cook didn’t begin until after an hour of being seated. Never had I waited that long before and the place was dirty. What happened to this place????

    Benihana - Puente Hills, CAResponded on April 29, 2022

    Dear JenniferC We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
35. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on April 26, 2022

    overall3food5service5ambience5

    It took no lie 1hr or more to get a cook. Our waiter always so nice obviously it’s not his fault.. I been here very often and it’s the first time it took them that long to get a cook out. Maybe manger change? Or short staff.. maybe both. Food good as always.

    Benihana - Puente Hills, CAResponded on April 28, 2022

    Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
36. TG

    TerryG

    1 review

    1.0

    1 review

    Dined on April 26, 2022

    overall1food3service1ambience3

    Had a 5:00 reservation, wasn’t seated till 5:30. Waited over a hour for our chef to come. I order white rice and everyone else had fried rice. Had to track down a waitress. Terrible slow service.

    Benihana - Puente Hills, CAResponded on April 29, 2022

    Dear TerryG On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
37. OT

    OpenTable Diner

    Los Angeles

    7 reviews

    4.0

    7 reviews

    Dined on April 25, 2022

    overall4food4service5ambience3

    Great service, good food! I would say the place needs a upgrade/remodel.

    Benihana - Puente Hills, CAResponded on May 2, 2022

    Dear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
38. J

    Jack

    Orange County

    1 review

    2.0

    1 review

    Dined on April 25, 2022

    overall2food3service1ambience1

    Reservation was for 630. We got our food at 730. Literally sat there sipping on water and their soup and salad for an hour while the "chef prepared our cart" per the manager who was very rude and dismissive. Will never go back

    Benihana - Puente Hills, CAResponded on April 26, 2022

    Dear Jack On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
39. AA

    ArgenisA

    1 review

    5.0

    1 review

    Dined on April 24, 2022

    overall5food5service5ambience5

    It was my first time going to benihanas it was a good experience.

    Benihana - Puente Hills, CAResponded today

    Dear ArgenisA We are happy to hear that you enjoyed the dining experience!

    Report
40. SC

    SandraC

    Los Angeles

    1 review

    5.0

    1 review

    Dined on April 22, 2022

    overall5food5service5ambience5

    Great place to celebrate birthdays with family and friends

    Benihana - Puente Hills, CAResponded on April 28, 2022

    Dear SandraC Thank you for celebrating your special occasion with the Benihana team!

    Report