Benihana - Puente Hills, CA

Le recensioni di Benihana - Puente Hills, CA delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. L

   Leo

   Los Angeles6 recensioni

   2.0

   Visitato 5 giorni fa

   1. Complessivo 2
   2. Cibo 3
   3. Servizio 3
   4. Atmosfera 3

   Service wasn’t as great as other times I have gone. The chef was a little rude.
   

   Benihana - Puente Hills, CAHa risposto 2 giorni fa

   Hey Leo, We're really sorry to hear about your recent experience at Benihana - Puente Hills, CA. It's disappointing to hear that the service didn't meet your expectations, and that you felt our chef was a bit rude. We strive to provide our guests with an exceptional dining experience and it seems we fell short this time. We appreciate your feedback and will definitely look into this matter to ensure it doesn't happen again. We hope you'll give us another chance to provide the quality service you've come to expect from us. Best regards, The Management Team
   

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2. L

   Leslee

   Orange County1 recensione

   1.0

   Visitato 6 giorni fa

   1. Complessivo 1
   2. Cibo 3
   3. Servizio 1
   4. Atmosfera 2

   We got there for the time of our reservation & they said we were still going to have to wait 2 HOURS! Unacceptable for Mother’s Day, we had to talk to a manager and then still had to wait 30 mins after our reservation. & when we got sat, waited for another 30 mins before we got help. Terrible experience
   

   Benihana - Puente Hills, CAHa risposto 4 giorni fa

   Thanks for the review, Leslee. We're really sorry to hear about your experience on Mother's Day. It's certainly not the norm at Benihana - Puente Hills, CA, and we understand how frustrating that must have been for you and your family. We sincerely apologize for the long wait you experienced and the inconvenience it caused. We appreciate your patience and understanding. Your feedback is valuable to us and we'll use it to make improvements. We hope you'll give us another chance to make your experience better in the future. Best regards, Benihana - Puente Hills, CA Management Team
   

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3. Y

   Yesenia

   Orange County1 recensione

   1.0

   Visitato 6 giorni fa

   1. Complessivo 1
   2. Cibo 2
   3. Servizio 1
   4. Atmosfera 1

   Our reservation was at 245pm, we didn’t get seated until 5:30! Almost 3hrs later, and we got put in the very back were it was ridiculously HOT! Our cook was very friendly and nice but food was bland and did not taste good. Overall I give it a 1 star, I don’t think I will return. For the amount of $$ you’re spending here the service and food should be immaculate.
   

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4. C

   Cindy Kha

   Los Angeles4 recensioni

   5.0

   Visitato il giorno 8 maggio 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   We enjoyed our time! Benihana never disappoints! The restaurant was clean, service was great, food was good too!
   

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5. R

   Ricardo

   Los Angeles1 recensione

   3.0

   Visitato il giorno 28 aprile 2025

   1. Complessivo 3
   2. Cibo 3
   3. Servizio 3
   4. Atmosfera 2

   The cook was boring didn’t even do anything exciting or entertaining. Food was good but the vibe was bad. Needs more Asian persuasion
   

   Benihana - Puente Hills, CAHa risposto 2 giorni fa

   Thanks for visiting us, Ricardo. We're sorry to hear that your experience at Benihana - Puente Hills, CA didn't meet your expectations. We strive to provide a fun and entertaining atmosphere, and we regret that we fell short. We appreciate your feedback regarding our entertainment and food, and we'll definitely consider it as we're always looking to improve. We hope to have the opportunity to serve you again and provide a better experience.
   

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6. S

   Salvador VIP

   Los Angeles7 recensioni

   4.0

   Visitato il giorno 23 aprile 2025

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 5
   4. Atmosfera 4

   I’ve been overcharged lately on almost every bill. I usually don’t pay much attention to the bill, however, I while ago, we had a party of 8 people. I didn’t review the bill in detail until I got home. I noticed that I was charged for an additional meal and appetizers that we didn’t order. After that, I’ve been reviewing my bill, at least 3 out of 5 times I’ve been overcharged. Yesterday again, I was charged for drinks we didn’t order. It only has happened at the Puente Hills location, I doubt that this is a coincidence or a mistake.
   

   Benihana - Puente Hills, CARisposta inviata il giorno 26 aprile 2025

   Hello Salvador, We're really sorry to hear about your recent experiences with overcharging. At Benihana - Puente Hills, CA, we strive to provide accurate and fair pricing, and we regret that we didn't meet your expectations this time. We appreciate your feedback and will take it into consideration as we continuously work to improve our service. We hope you'll give us another chance to provide you with the exceptional experience you deserve. Best regards, The Management Team
   

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7. T

   Thania

   Los Angeles1 recensione

   3.0

   Visitato il giorno 21 aprile 2025

   1. Complessivo 3
   2. Cibo 3
   3. Servizio 4
   4. Atmosfera 4

   I recently dined at Benihana, expecting the usual lively experience paired with flavorful teppanyaki, but this visit fell a bit short. While the food was cooked well, it was heavily seasoned—almost overpowering at times, which took away from the natural flavors of the ingredients. The chef was efficient but lacked the interactive energy Benihana is known for. There was little engagement with our table, which made the experience feel rushed and impersonal. Another noticeable miss was the lack of table cleanup at the end of the meal, something that’s typically part of the Benihana standard. It left the dining area looking messy and unfinished, which affected the overall impression. Lastly, for the price point, I expected more attention to detail and better balance in both food and service. It wasn’t a bad experience, but it didn’t live up to the expectations I’ve come to associate with Benihana, especially since it was a birthday and party of 8 spending well above $600
   

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   Benihana - Puente Hills, CARisposta inviata il giorno 22 aprile 2025

   Thanks for visiting us, Thania. We're sorry to hear that your recent visit to Benihana - Puente Hills, CA didn't meet your expectations. We appreciate your feedback on the seasoning of our food and the engagement of our chef. We're always looking to improve and your feedback is invaluable in this process. We're glad you found the overall experience satisfactory and we hope to have the opportunity to serve you again and provide a better experience. Best, Benihana - Puente Hills, CA Management Team
   

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8. V

   Vanessa

   Orange County4 recensioni

   1.0

   Visitato il giorno 19 aprile 2025

   1. Complessivo 1
   2. Cibo 3
   3. Servizio 1
   4. Atmosfera 2

   It has been a long time since eating here. I want to say more than 15 years and I was very disappointed. I made a reservation for 7:30 and did not get my order taken till 8:15. I was with a group of 4 people. Once our chef came, we could barely hear what he was saying. As he was cooking he did not even try to do the “heart” rice or the “ onion volcano” . When placing our order one of us asked for double rice and it was never given to him. He asked the chef for it and the chef ignored him. We were very disappointed.
   

   Benihana - Puente Hills, CARisposta inviata il giorno 20 aprile 2025

   Hi Vanessa, We're truly sorry to hear about your recent experience at Benihana - Puente Hills, CA. It's disheartening to learn that we didn't meet your expectations, especially when it comes to the timely and attentive service you deserve. We understand your frustration about the rice issue and we sincerely apologize for the oversight. We will definitely address these issues with our team to improve our service. We appreciate your feedback and hope you'll give us another chance to provide you with the quality dining experience that has become our trademark. Best regards, The Management Team
   

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9. R

   Rj

   Los Angeles1 recensione

   5.0

   Visitato il giorno 15 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Great the atmosphere was lovely. I appreciate the chef.
   

   Benihana - Puente Hills, CARisposta inviata il giorno 3 maggio 2025

   Hello RJ, Thank you for your kind words and for giving us a perfect rating! We're thrilled to hear that you enjoyed the atmosphere and our chef's creations at Benihana - Puente Hills, CA. We strive to provide a memorable dining experience for all our guests and it's wonderful to know we hit the mark for you. We appreciate your support and look forward to serving you again soon! Best regards, The Management Team
   

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10. J

    Jaime

    Las Vegas1 recensione

    4.0

    Visitato il giorno 7 aprile 2025

    1. Complessivo 4
    2. Cibo 4
    3. Servizio 4
    4. Atmosfera 3

    We had a great experience with the service, which was very helpful. However, we did wait an additional 45 minutes before being seated and served, which could be improved. On a positive note, the hibachi chef was excellent—much better than the one we had for my birthday. The showmanship during the veggie and onion volcano was fun and added enjoyment to the overall dining experience.
    

    Benihana - Puente Hills, CARisposta inviata il giorno 8 aprile 2025

    Hello Jaime, Thank you for taking the time to share your experience at Benihana - Puente Hills, CA. We're thrilled to hear that you enjoyed the service and the hibachi chef. We apologize for the wait you experienced due to our current system. We're always striving to improve and your feedback is invaluable. Despite this, we're glad you found the veggie and onion volcano showmanship to your liking. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
    

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