Benihana - Puente Hills, CA

Le recensioni di Benihana - Puente Hills, CA delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. C

   Cindy Kha

   Los Angeles4 recensioni

   5.0

   Visitato 3 giorni fa

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   We enjoyed our time! Benihana never disappoints! The restaurant was clean, service was great, food was good too!
   

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2. S

   Salvador VIP

   Los Angeles7 recensioni

   4.0

   Visitato il giorno 23 aprile 2025

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 5
   4. Atmosfera 4

   I’ve been overcharged lately on almost every bill. I usually don’t pay much attention to the bill, however, I while ago, we had a party of 8 people. I didn’t review the bill in detail until I got home. I noticed that I was charged for an additional meal and appetizers that we didn’t order. After that, I’ve been reviewing my bill, at least 3 out of 5 times I’ve been overcharged. Yesterday again, I was charged for drinks we didn’t order. It only has happened at the Puente Hills location, I doubt that this is a coincidence or a mistake.
   

   Benihana - Puente Hills, CARisposta inviata il giorno 26 aprile 2025

   Hello Salvador, We're really sorry to hear about your recent experiences with overcharging. At Benihana - Puente Hills, CA, we strive to provide accurate and fair pricing, and we regret that we didn't meet your expectations this time. We appreciate your feedback and will take it into consideration as we continuously work to improve our service. We hope you'll give us another chance to provide you with the exceptional experience you deserve. Best regards, The Management Team
   

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3. T

   Thania

   Los Angeles1 recensione

   3.0

   Visitato il giorno 21 aprile 2025

   1. Complessivo 3
   2. Cibo 3
   3. Servizio 4
   4. Atmosfera 4

   I recently dined at Benihana, expecting the usual lively experience paired with flavorful teppanyaki, but this visit fell a bit short. While the food was cooked well, it was heavily seasoned—almost overpowering at times, which took away from the natural flavors of the ingredients. The chef was efficient but lacked the interactive energy Benihana is known for. There was little engagement with our table, which made the experience feel rushed and impersonal. Another noticeable miss was the lack of table cleanup at the end of the meal, something that’s typically part of the Benihana standard. It left the dining area looking messy and unfinished, which affected the overall impression. Lastly, for the price point, I expected more attention to detail and better balance in both food and service. It wasn’t a bad experience, but it didn’t live up to the expectations I’ve come to associate with Benihana, especially since it was a birthday and party of 8 spending well above $600
   

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   Benihana - Puente Hills, CARisposta inviata il giorno 22 aprile 2025

   Thanks for visiting us, Thania. We're sorry to hear that your recent visit to Benihana - Puente Hills, CA didn't meet your expectations. We appreciate your feedback on the seasoning of our food and the engagement of our chef. We're always looking to improve and your feedback is invaluable in this process. We're glad you found the overall experience satisfactory and we hope to have the opportunity to serve you again and provide a better experience. Best, Benihana - Puente Hills, CA Management Team
   

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4. V

   Vanessa

   Orange County4 recensioni

   1.0

   Visitato il giorno 19 aprile 2025

   1. Complessivo 1
   2. Cibo 3
   3. Servizio 1
   4. Atmosfera 2

   It has been a long time since eating here. I want to say more than 15 years and I was very disappointed. I made a reservation for 7:30 and did not get my order taken till 8:15. I was with a group of 4 people. Once our chef came, we could barely hear what he was saying. As he was cooking he did not even try to do the “heart” rice or the “ onion volcano” . When placing our order one of us asked for double rice and it was never given to him. He asked the chef for it and the chef ignored him. We were very disappointed.
   

   Benihana - Puente Hills, CARisposta inviata il giorno 20 aprile 2025

   Hi Vanessa, We're truly sorry to hear about your recent experience at Benihana - Puente Hills, CA. It's disheartening to learn that we didn't meet your expectations, especially when it comes to the timely and attentive service you deserve. We understand your frustration about the rice issue and we sincerely apologize for the oversight. We will definitely address these issues with our team to improve our service. We appreciate your feedback and hope you'll give us another chance to provide you with the quality dining experience that has become our trademark. Best regards, The Management Team
   

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5. R

   Rj

   Los Angeles1 recensione

   5.0

   Visitato il giorno 15 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Great the atmosphere was lovely. I appreciate the chef.
   

   Benihana - Puente Hills, CARisposta inviata il giorno 3 maggio 2025

   Hello RJ, Thank you for your kind words and for giving us a perfect rating! We're thrilled to hear that you enjoyed the atmosphere and our chef's creations at Benihana - Puente Hills, CA. We strive to provide a memorable dining experience for all our guests and it's wonderful to know we hit the mark for you. We appreciate your support and look forward to serving you again soon! Best regards, The Management Team
   

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6. J

   Jaime

   Las Vegas1 recensione

   4.0

   Visitato il giorno 7 aprile 2025

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 4
   4. Atmosfera 3

   We had a great experience with the service, which was very helpful. However, we did wait an additional 45 minutes before being seated and served, which could be improved. On a positive note, the hibachi chef was excellent—much better than the one we had for my birthday. The showmanship during the veggie and onion volcano was fun and added enjoyment to the overall dining experience.
   

   Benihana - Puente Hills, CARisposta inviata il giorno 8 aprile 2025

   Hello Jaime, Thank you for taking the time to share your experience at Benihana - Puente Hills, CA. We're thrilled to hear that you enjoyed the service and the hibachi chef. We apologize for the wait you experienced due to our current system. We're always striving to improve and your feedback is invaluable. Despite this, we're glad you found the veggie and onion volcano showmanship to your liking. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

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7. J

   Joy

   Los Angeles1 recensione

   5.0

   Visitato il giorno 4 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   had lunch for my husband's bday. everything's good! food, service, ambiance and all.
   

   Benihana - Puente Hills, CARisposta inviata il giorno 7 aprile 2025

   Thanks for the feedback, Joy! We're thrilled to hear that you had a great dining experience with us at Benihana - Puente Hills, CA. It's wonderful to know that our food, service, ambiance, and overall value met your expectations. We're committed to providing the best for our guests and your review reaffirms that we're on the right track. We look forward to serving you and your husband again soon!
   

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8. A

   Alize

   Las Vegas2 recensioni

   1.0

   Visitato il giorno 4 aprile 2025

   1. Complessivo 1
   2. Cibo 1
   3. Servizio 1
   4. Atmosfera 2

   Honestly didn’t care for my food no flavor at all my rice was burnt steak was cooked way too long, as well as my Gyoza’s was cold I had to send it back and even when it came back was cold I was over it at that point .I didn’t get the experience I should have. The chief explain to us at the end why he didn’t engage in us like other chiefs was doing at other tables , Because he’s sick and that’s wrong you guys have sick people cooking our food … I woke up feeling sick the next day with a sore throat.
   

   Benihana - Puente Hills, CARisposta inviata il giorno 5 aprile 2025

   Hey Alize, We're really sorry to hear about your recent experience at Benihana - Puente Hills, CA. It's disappointing to know that our food didn't meet your expectations and that you felt unwell after your meal. We take your feedback seriously and will be addressing these issues with our team. We hope you'll give us another chance to provide you with the experience you expected. Best, The Management Team
   

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9. K

   Kimberly

   Los Angeles12 recensioni

   5.0

   Visitato il giorno 31 marzo 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Our chef Nicholas was so awesome and friendly!! Highly recommend
   

   Benihana - Puente Hills, CARisposta inviata il giorno 3 aprile 2025

   Thanks for the review, Kimberly! We're thrilled to hear that you had such a positive experience at Benihana - Puente Hills, CA. It's wonderful to know that our team made you feel welcomed and that you enjoyed our food. Your recommendation means a lot to us. We look forward to serving you again soon!
   

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10. J

    Jose

    Los Angeles2 recensioni

    4.0

    Visitato il giorno 30 marzo 2025

    1. Complessivo 4
    2. Cibo 5
    3. Servizio 5
    4. Atmosfera 5

    Had to wait another 30 mins after our reservations
    

    Benihana - Puente Hills, CARisposta inviata il giorno 31 marzo 2025

    Thanks for visiting us, Jose! We're glad to hear that you enjoyed your meal and our service at Benihana - Puente Hills, CA. We apologize for the wait you experienced, and we're sorry for any inconvenience it may have caused. We strive to provide excellent service and it seems we fell short this time. We appreciate your patience and understanding, and we hope to serve you again soon. Best regards, Benihana - Puente Hills, CA Management Team
    

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