Happy Father's Day! Don't just give a gift. Give an experience unlike any other. For a limited time, when you purchase $50 in
Benihana Gift Cards, you’ll receive a
$10 Benihana Promotional Card. Offer available 5/15/18 - 6/17/18. Promotional Cards valid 6/18/18 - 7/23/18.
Sunday, June 17, 2018
Went for date night and we had a blast. Our chef Mario was funny and interactive made the whole experience 10x better! Our waitress was quick to refill our drinks or take away empty plates.
At first the called me for my table but made a mistake and I ended up waiting 15 extra minutes. Once we sat down the waitress was pretty good but the thing that made me want to do a review was the chef, Diego. He was really nice and knew what he was doing. The food he served my family and I was the best out of the 6 benehanas ive been to
It was a awesome !
Excellent service from all the employees, food was delicious and waitress took really good care of us.
Good food. Good service.
They didnt bring out enough rice so the cook gave everyone amall potions. Hopefully it doesn't happen again.
Presentation was fair at best and food was just OK. I was actually disappointed as it's always fun to interact with the chief and others at the table, but because the chief was not interacting with us, no one interacted with each other.
I've been to other Japanese restaurants that do a better job with food presentation at an open grill.
Love Benihana great service great food. Always go back at least once a month always to Puente Hills
The back office kitchen cook did not show up so I had my to go order of Benihana Chicken Fried Rice cooked table side. Fried rice was placed in a to go styrofoam box. Fried rice dried out and got hard before I got it home. What a waste...
We got as often as possible and its normally super fun and the table is alive but our table was dead. The other party we sat with was boring... but the book was hilarious and doing his tricks and making us laugh. I highly recommend coming for any occassion but make a reservation!
ALWAYS a special treat to dine at Benihana's! The Birthday $30 coupon makes it irresistible!
From beginning to end it was a good experience! Our reservations for a party of 7 people were for 7pm we got there about 15 mins early and we were seated before 7pm! Which was great because we were all hungry. Our chef’s name was Art and he was really good, he was interacting with our group the whole time he cooked. He was really funny which made our daughter’s birthday dinner even more enjoyable! The food was delicious! We all enjoyed out meals. The service was good! The thing was the restaurants camera was broken that day so we didn’t get to take home out souvenir picture (boo) but our waiter did offer to take out picture with one of our phones. We will definitely be back!
Service was excellent, and our cook Beni was on it. Everything was perfect!
Staff was great and food was great.
The best great everything
It took a long time to place drink and food order. Way too long. And we had a reservation and were seated 1/2 hour after.
My mother and I were supposedly “Checked in” at 6:50pm by what it seemed like was the floor manager (10 mins before our scheduled reservation 7:00pm) we were told to have a seat and we would be seated shortly. So we waited patiently, then 7:15 pm came around and we were still waiting patiently (I did keep in mind that it was Mother’s Day) so I didn’t want to be looked at as a problematic customer. Mind you people with later reservations were being seated before us and obviously they WERE checked in well after us. Now 7:30pm came around and at that point my mother and I were pretty irritated... I then asked what was going on with our reservation which was at 7:00pm the gentleman responded saying we were never checked in...? He proceeded to apologize and said he would seat us in the next table that opened up... so I was trying to be reasonable and accepted his response and solution... Tables opened up... We were not called... Again I was really trying to still keep my cool (ITS MOTHERS DAY) 7:50pm comes around and another set of people were called back, I at that point had to ask again what was going on and at that point I’m obviously pretty upset we had been waiting 1 hour despite having made a previous reservation... FINALLY after having to be rude we were seated but that only happened because 2 other people that were called back to that table probably left because of the long wait... had they been there, my mother and I would have had to wait longer and at that point we just would’ve walked out. And don’t get me started with how long the chef took to come out and how incoherent the waitress was. All in all we ate dinner fortunately and didn’t leave until 10:20pm. 3hrs 1/2 at Benihana I must say that was a GREAT Mother’s Day Dinner (I’m being extremely sarcastic) Now my mother will never want to go back because of this terrible locations customer service.
Had a 6:45pm reservation and still had to wait 30 minutes to be seated. I think they are overbooking their reservation times which is making a reservation pointless since you have to wait for an extended period of time. For this Benihana Restaurant in Puente Hills they only have a waiting room that can sit 7-8 people and there was over 20 people waiting and cramped all over the small lobby which made it even more uncomfortable to wait for 30 mins.
Once seated our waitress did not come by to welcome the table and take drink orders for about 15 minutes. As I observed the restaurant while waiting I noticed multiple waitresses just standing around and talking to each other laughing which led me to believe their talk was not work related.
Our chef was the only thing that was great with his entertainment, interaction with the table and of course cooking a great meal.
The level of customer service and quality of the overall experience no longer matches the price I have to pay which will lead me to second guess if I will ever return to any Benihana restaurant.
As always food was great and service was excellent.
Food is very consistent however this particular visit was terrible service. We were sat at a table and after 40 minutes not even a server greeted us. Eventually a manager took over the service but seemed incredibly understaffed for Mothers Day.
Ruben was an excellent chef! He was entertaining, polite and made everyone enjoy the experience. My mom walked out of Benihana very pleased.
Benihana’s is always the places to eat! Hands down! Only flaw was I reserved a table for 8pm and didn’t get seated till 840. Pretty much what’s the point on reserving if you’re going to have to wait a good while anyways
I was unhappy that we only got one scoop of ice cream. I feel that after spending $170 and change for the people all three of us should have gotten dessert. After all, we were celebrating mother's day and they were aware of that because they specifically asked us what we were celebrating.
Other than the wait time, everything was great. The cook was amazing, had a great sense of humor and had us laughing most of the time. The waiter was very nice as well and on top of it. Great experience. My dad had a great time here for his birthday.
Great chef. Great! Made a good meal, entertaining, so quickly. But the server was so delayed. It took us nearly 2.5 hours for the whole people -- we got our drinks, salad and soup so much later than what the other tables that got there later than us -- then, the chef came and made up for all the time and we finished around the same time as the other tables -- then just to get our ice cream and hot tea and check -- and check back took so long the other table left about 20 minutes before us. The table that got their at least 15 minutes later than us.
Had reservations at 5:30 didn’t get seats till 6:10 but a party with us had reservations at 6pm
Having the reservation was wonderful. The table was ready as promised. Great service and food.
Wonderful food wonderful times, highly recommend to any and all
Took my mom to her go to favorite for a Mother's Day lunch. This is one of the older locations in the chain and hasn't seen an update in a while, so facilities are a little lacking, plus they have the misfortune of being located in a shopping center that has turned into a ghost town (closed Sam's Club, Toys R Us, etc), so while that makes parking a lot easier, it definitely makes this location feel kind of unwelcoming. But the staff is great and our chef Juan was FANTASTIC (one of the best I've had at any Benihana). Often the teppanyaki style of cooking leads to overcooked/dry proteins and I've found that many of the chefs try to mask that fact with extra butter and salt, but Juan was masterful in his cookery, timing, and seasoning. Anyone familiar with Benihana knows that it pretty much is what it is, but this location consistently has very friendly staff and above average chefs (compared to other SoCal locations).
The prices went up to much,the cookier experience not perfect
Very disappointed with raised food prices, smaller portions and lack of quality in food.
Great service and our cook was very entertaining. The food was tasty
Had the Emperors Delight. Steak had grizzle in it and chicken was over cooked. Tasted bland, not enough seasoning. It was towards the end of the evening, but still not that good. Employee that was cleaning table next to us was throwing the chairs and was acting like he hated his job. Not a very pleasant dinner. Servers were nice and attentive.
We always enjoy going to Benihana’s! We had an amazing family dinner celebrating my two son’s birthdays!!
Not such a good experience when I first walked in. Bartender was having a private conversation with employee as I stood in front of them and she didn’t ask me if I needed assistance until she was finished with her conversation. Drink was weak as well and watery.
But Julio our server and Beni our cook made up for that despite the party sitting
At the table next to us that was cursing and being loud
Made a reservation and still waited almost an hour... there was a party that had a reservation after ours for about the same people and they went first then us, luckily the chef ART saved the day he made our food fast and was a great chef overall
Really enjoyed everything. The chef was outstanding and we had a great time
Another happy birthday spent at Benihana
We come here often and twice we had this Chef who is horrible. He isn't entertaining and he doesn't know how to cook. My filet migon was burnt, so bad that it had a bad after taste. We went there to celebrate a birthday and the camera didn't work, So I can't upload a photo.
The service we great and Chef Ruben was amazing! We had a great time.