About Benihana - Puente Hills

Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana in Puente Hills has been serving the community of the San Gabriel Valley for over 25 years. It is beloved by families who have been returning for generations and boasts a loyal following of Benihana fans who enjoy delicious teppanyaki dining as well as fresh and savory sushi. Benihana is located just a short drive from the championship Industry Hills Golf Course at Pacific Palms hotel. An 18% service charge is added to all guest checks for parties of eight or more.

17877 Gale Ave.
Los Angeles, CA 91748
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Dining Style:
Casual Dining

Cuisines:
Japanese, Sushi, Steakhouse

Hours of Operation:
LUNCH:
Monday - Friday: 11:00 am - 3:00 pm
Saturday - Sunday: 11:00 am - 3:00 pm

DINNER:
Monday - Thursday: 3:00 pm - 10:00 pm
Friday - Saturday: 3:00 pm - 11:00 pm
Sunday: 3:00 pm - 10:00 pm

Cross Street:
Azusa Ave

Dress Code:
Casual Dress

Price Range:
$30 and under

Payment Options
AMEX, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa

Phone Number:
(626) 912-8784

Website:
http://www.benihana.com/locations/puentehills-ca-ph

Additional:
Banquet, Bar Dining, Bar/Lounge, Beer, Full Bar, Happy Hour, Non-Smoking, Private Room, Wheelchair Access, Wine

Benihana - Puente Hills Ratings and Reviews

5
4
3
2
1

4.3

Overall Rating

based on recent ratings
food

4.6

service

4.2

ambience

4.3

value

4.1

Noise

Moderate

83% would recommend it to a friend

Good for Birthdays (70)
Special Occasion (61)
Fun (46)
See All
Good for a Date (38)
Good for Groups (38)
Good for Anniversaries (33)
Casual (30)
Creative Cuisine (25)
Kid-friendly (24)
Great for Lunch (24)
Worth the Drive (18)
Authentic (14)
Comfort Food (14)
Happy Hour (13)
Romantic (13)
Sunday Lunch (13)
Business Meals (12)
Tasting Menu (10)
Bar Seating (9)
Fit for Foodies (9)
Healthy (8)
Neighborhood Gem (8)
Seasonal (8)
Hot Spot (7)
Spicy (7)
Cozy (6)
Handcrafted Cocktails (6)
People Watching (6)
Great Beer (5)
Pre/post Theatre (5)
Great for Brunch (4)
Late-night Find (4)
Disabled Access (3)
Scenic View (3)
Vegan (3)
Good Vegetarian Options (3)
Organic (2)
Great for Outdoor Dining (2)
Quiet Conversation (2)
Tapas (2)
Vibrant Bar Scene (2)
Gluten Free Options (1)
Paleo Friendly (1)
Quick Bite (1)
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1468 reviews
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 (Orange County)·Dined 2 days ago

Even with a reservation, they made us wait 1 hour. Service was slow. It is a little "gimmicky" but if you enjoy having food served Teppan-style in front of you, not by a Japanese chef (most of them were Hispanic) then try this.

Tags: Seasonal, Good for Birthdays
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food4
ambience4
service3
value2

 
·Dined 5 days ago

TOO SALTY, TOO MUCH BUTTER, TOO SALTY, TOO MUCH BUTTER, TOO SALTY, TOO MUCH BUTTER

Tags: Fun
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food2
ambience3
service4
value3

 
·Dined 6 days ago

The food is great and the chef was very friendly and engaging. The only complaints I have are that I was seated about an hour late from my reservation. Further, I had requested an adults table only and the hostess directing me to the table didn't seem to have knowledge of my request, so I had to wait even longer. With that said, the chef and the people at the table made me forget about the hiccups and I enjoyed the dining experience.

Tags: Good for a Date, Neighborhood Gem, Creative Cuisine, Great for Lunch, Sunday Lunch, Good for Birthdays, Fun
Was this review useful to you?Yes·No·
food4
ambience4
service3
value4

 
 (Los Angeles)·Dined 7 days ago

Is been several times I've came with family and every one it's been wonderful.

Tags: Creative Cuisine, Special Occasion
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food5
ambience5
service5
value5

 
·Dined on January 14, 2018

Benihana always has good food, but the entertainment is hit-or-miss. The chef wasn't bad, but didn't go out of his way to make my son feel special on his birthday. My wife has a wheat allergy, so her food had to be cooked in the kitchen but she didn't get it until we were almost finished with ours. This made her feel rushed.

Tags: Tasting Menu, Good for a Date, Good for Groups
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food5
ambience5
service4
value4

 
·Dined on January 13, 2018

I was very disappointed with some of the aspects. The grill was dirty and I informed the waitress but wasn’t cleaned. The chef was not friendly at all! I brought my disabled son and expected a show but he did nothing except made a volcano. I was not impress. I’m so sorry.

Tags: Good for Birthdays, Great Beer
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food3
ambience5
service3
value5

 
·Dined on January 13, 2018

Awesome time with my fiancé !

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food5
ambience5
service5
value4

 
·Dined on January 13, 2018

Food was very tasty.

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food5
ambience5
service4
value4

 
 (Las Vegas)·Dined on January 12, 2018

We had such a great time and the food and service was amazing.

Tags: Good for a Date, Hot Spot, Good for Groups
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food5
ambience5
service5
value5

vip
 (Los Angeles)·Dined on January 12, 2018

My dads first time and had a blast. He loved the food and enjoyed the cooks personality.

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food5
ambience5
service4
value5

 
 (Los Angeles)·Dined on January 11, 2018

Excellent service and the food was great. First time going to this location and we'll be back!!!

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food5
ambience5
service5

 
 (Los Angeles)·Dined on January 10, 2018

Awesome as always. Best Benihana location over another in SoCal. We travel extra distance to go to this location instead of the one less than 5 miles away

Tags: Fun
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food5
ambience5
service5
value5

 
·Dined on January 10, 2018

MARIO, our chef was just great! We always have a great time we dine here.

Tags: Good for a Date, Creative Cuisine, Worth the Drive, Good for Anniversaries, Special Occasion
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food5
ambience5
service5
value5

 
·Dined on January 8, 2018

It was the first time for my kids to eat there and my thirteen-year-old suggested that we go there more often at least once a week so overall it was impressing to the family and the food was five star great place I will suggest this to anyone at anytime of the day

Tags: Good for Birthdays, Quiet Conversation, Casual, Worth the Drive, Good for Groups, Good for a Date
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food5
ambience5
service5
value4

 
 (Los Angeles)·Dined on January 8, 2018

The food was delicious, the cook was bomb just wish the server would’ve been more attentive

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food5
ambience4
service4
value5

 
·Dined on January 5, 2018

Benihana gave me the best birthday experience ! Thanks benihana !

Tags: Fun, Creative Cuisine, Authentic
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food5
ambience5
service5
value5

 
 (Los Angeles)·Dined on January 3, 2018

45 minute wait for cook at our table

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food3
ambience5
service2
value5

 
 (Los Angeles)·Dined on January 3, 2018

I did make reservation on line thru open table on a Tuesday 5:30 pm, got checked in didn’t get seated til almost 6. Once seated our chef didn’t come to our table til about 6:45, so even though we were seated we still had to wait 1 hour and 15 minutes before our food was even started and prepared. We left the building at 8:30. I enjoyed the food but didn’t like the wait 3 hours for dinner is way too long. I would return maybe for lunch

Tags: Good for Anniversaries
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food4
ambience3
service4
value2

 
·Dined on January 1, 2018

Amazing as always

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food5
ambience5
service5
value5

 
 (Los Angeles)·Dined on January 1, 2018

Didn’t have a very good experience- service was poor.

Tags: Casual
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food4
ambience3
service2
value3

 
 (Los Angeles)·Dined on January 1, 2018

The cook seemed rushed. Hardly talked, didn't do much of a show, only popped egg shells into hat. Wow! Waitress took forever with menus and drinks. Food was good portions seem smaller

Tags: Fun, Good for Birthdays
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food5
ambience3
service2
value3

 
 (Los Angeles)·Dined on January 1, 2018

Our daughters love Benihana, so we come here often. We enjoy the food, drinks and ambience.

Tags: Fun, Special Occasion
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food5
ambience5
service5
value5

 
 (San Francisco)·Dined on December 31, 2017

Celebrated a birthday and restaurant staff was aware and didn’t sing happy birthday to my daughter . Very disappointed w the waiter , he forget our drink order , spilled my wine on grill and water on my daughters arm . Didn’t clear our table when appetizers were finished . Very disappointed with the service .

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food3
ambience2
service1
value2

 
·Dined on December 31, 2017

Only place our teen daughter will join us to eat LOL! Great food, great fun and a great Chef Rincon!!

Tags: Handcrafted Cocktails, Fun, Good for Groups
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food5
ambience5
service5
value5

 
 (Los Angeles)·Dined on December 30, 2017

Poor service, waitress rarely checked on us, chef was not pleasant

Tags: Happy Hour
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food3
ambience3
service1
value3

 
·Dined on December 29, 2017

Reservation was at 9 pm didn’t get sat until 9:40pm. Once sat no one came over until 9:55. The manager finally came over and said that there was an error and a server was not assigned to our table. It took an additional 20 minutes for him to bring out our soup and then 10 minutes after that to get our salad. Appetizer came when our salad came even tho we put it in with our drinks. Service was extremely slow and unsatisfactory.

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food3
ambience3
service1
value2

 
 (Los Angeles)·Dined on December 29, 2017

They shouldn’t overbook because reservations aren’t kept. We waited 40 minutes after our scheduled reservation

Tags: Good for Birthdays
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food5
ambience2
service3
value3

 
 (Los Angeles)·Dined on December 27, 2017

Food and service was great! Margarito our chef seasoned our food to perfection.

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food5
ambience5
service5
value5

vip
 (Los Angeles)·Dined on December 27, 2017

Food was great like always.

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food5
ambience5
service5
value5

 
 (Los Angeles)·Dined on December 27, 2017

I went with my family and friends to celebrate my birthday and made reservations for 6:15; I got there at 5:45pm. The hostess told me to let them know when my party was all their which we did at 6:00 p.m. My reservation time passed and I kept asking them when we would be seated. They told me once our table was cleared which was about 6:45. Soon after being seated, a chief came to our table, started laying out the round sauce containers and dropped them. He cut himself on the broken containers and left never to be seen again. The shards of broken ceramic remained on the floor. We then began or wait for service. Our waitress was slow and took forever to bring us anything. We told her as soon as we placed our orders how we wanted the bill broken up- there were 9 of us and I told her at least 3 different times how to break the bill up. Everyone got a meal including 2 kids meals. We sat there for the next hour waiting for our food. All of the orders should have included soup and salad but the waitress only brought salad for the 2 kids meals, which she never asked whether or not we wanted soup or salad for the kids meals. When our chef finally showed up around 7:40, we mention to him that we hadn't gotten salads and he had his manager bring us salads. When he started prepping for our meals, he didn't mention either kids meal. When we asked him about it he said he didn't even have the prep for them and he left the grill to go and get the prep. So we sat there for the next 45 minutes getting our food and having to ask the waitress whenever we possibly saw her to refill or drinks and bring us things like napkins. When she finally came back at the end of the meal she never even mentioned my birthday even though I gave her my coupon at the beginning of the meal. I even had to ask her to bring us ice cream that is part of the meal. I go at least 3 to 4 times a year to benihana's and this was the worst customer service experience I have ever had.

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food3
ambience1
service1
value1

 
 (Orange County)·Dined on December 27, 2017

We had to wait over 30 minutes for our reservation which is apparently typical for this location... once we got seated our waitress was nice and attentive and the chef was great ... and the food was excellent

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food5
ambience4
service4
value4

 
·Dined on December 27, 2017

Poor customer services! The staff needs better training. We waitited 20 min before being helped and then another 30 to wait for food that never came, eventually after such a long wait we decided to leave the items were removed from our bill since the food never made it to the table. Waste of time!

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food2
ambience1
service1
value1

 
·Dined on December 27, 2017

Favorite spot usually have a better experience with Latino chefs then the Asian ones. Food is great prices can be expensive but experience is worth it for special occasions. Steak and seafood with sushi rolls on the menu with other options as well. Make sure you make a reservation Andy just wish they would speed up the bringing the bill and receipt.

Tags: Fun, Worth the Drive, Good for Groups, Creative Cuisine, Comfort Food, Happy Hour, Special Occasion, Cozy, Good for a Date, Spicy, Kid-friendly, Good for Anniversaries, Handcrafted Cocktails, Good for Birthdays, Casual, Hot Spot, Romantic, Pre/post Theatre, Sunday Lunch, Bar Seating, Great for Lunch
Was this review useful to you?Yes·No·
food5
ambience3
service2
value3

 
·Dined on December 26, 2017

Service was not acwe had a rather unpleasant experience at this restaurant. First, we wait 30 minutes even with reservation. That is alright since it was Christmas. We ordered an appetizer but it never came. We asked the waitress twice. Both time she only said she would check on it, no apology. It was food serving time when the manager came to check on us. I guessed he expected good words from us. Well, I told him about the appetizer, he said he would check on it but no apology again. Since the main course was almost ready, there was no need to have the appetizer anymore. We cancelled the order. The manager said that he would cancel it and walked away. He never showed any professional manner like to say sorry to us or offer something to make it up for our inconvenience. His attitude was even worse than the waitress. For a restaurant like your caliber and the money you charge, the service should have been a lot better than this and on your bill, you expected the guests to pay 18-22% of service charge which I did not agree. The filet Mignon was too tough also to add insult to injury. We have had dinners at this restaurant many times but this was the worst one that we had experienced. I am not sure if I would come back unless someone from your restaurant make sincere amend.ceptable.

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food2
ambience2
service1
value1

 
 (Cleveland)·Dined on December 26, 2017

It took a long time to be seated. 5pm reservations. Seated at 5:37pm. It was Christmas Day, so it was crowded and the hostess was doing her best. Just come patient and anticipate a wait. The table next to ours was so loud with continuous raucous laughter that it disturbed our table, but once they began eating, they calmed down. The family that sat at our table was a delightful group. Ruben was an excellent chef. Alicia was amazing and worked very hard. She did a stellar job at keeping our water glasses full, and that was important to me. She really made an extra effort to get her job done so well.

Tags: People Watching, Special Occasion, Good for a Date, Good for Birthdays
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food5
ambience3
service5
value4

 
 (Los Angeles)·Dined on December 25, 2017

We come every year for our Christmas...unfortunately the chef was very basic this year. Very little interaction and zero fun. Thank goodness we just enjoy ourselves and our family and let the little things go.

Tags: Late-night Find, People Watching, Healthy, Great for Lunch, Neighborhood Gem, Good for a Date, Good for Birthdays, Seasonal, Comfort Food, Good for Anniversaries
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food5
ambience5
service3
value5

 
·Dined on December 25, 2017

Everything is fantastic!

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food5
ambience5
service5
value5

 
·Dined on December 25, 2017

Staff was courteous and very attentive to our needs (especially waitress)
They sat us immediately

Tags: Comfort Food, Good for Birthdays, Good for Anniversaries, Worth the Drive, Good for a Date, Healthy, Good for Groups, Vegan, Casual, Special Occasion
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food5
ambience5
service5
value5

 
·Dined on December 25, 2017

The place is busy because of the holidays, but serivice shouldn’t change. But it did. Service a bit slow and the cook was very rushed. She didn’t cook it well and the veggie portion was unusually small.

Tags: Special Occasion
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food2
ambience3
service2
value2

 
 (Los Angeles)·Dined on December 24, 2017

We had 7in our party! Had grill to ourselves! Chef was pleasant, funny, and quick! Enjoyed our lunch!

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food4
ambience4
service4
value4

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