Benihana - Puente Hills, CA

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1. SP

   SPEEDYDEEDEE

   Los Angeles

   1 review

   5.0

   1 review

   Dined today

   overall5food5service5ambience5

   Jacob was the best chef ever. Great showmanship. Would always want Jacob to be our chef.

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2. E

   thatEnigma

   San Francisco

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food3service5ambience5

   Food is typically good, but this chef didn’t use much seasoning, so wasn’t as tasty as usual.

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3. EH

   EliasH

   Los Angeles

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   This has always been my favorite location. Great decor and ambience. Very good service from all staff members.

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4. KV

   KimberlyV

   1 review

   3.0

   1 review

   Dined 5 days ago

   overall3food5service5ambience5

   Overall excellent service the only thing was the wait time for the chef to actually come to our table. We waited about 45 minutes to an hour .

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5. PQ

   PQHY

   Los Angeles

   1 review

   2.0

   1 review

   Dined 6 days ago

   overall2food2service1ambience5

   I provided my birthday coupon to my waitress and she still forgot it was my birthday. I didn't get a candle on my dessert and did not get my birthday picture taken as well. I was already upset with the horrible service from the waitress being MIA majority of the time so I didn't care to remind her it was my birthday. It was understandable that our wait time for a chef to get to our table could take up to 1 hour, but it did not make sense that chefs were attending the other tables that sat down after us. After we informed the hosts that chefs were going to the tables that sat down after us, the gentleman that worked there with short hair in a white tee kept staring us down. I'm going to assume it was just because we expressed our frustration on why chefs were attending to the tables that sat after us. Benihana should coach their employees to stay on their professional side and if your employees are not on the clock, they should stay off the floor, out of the kitchen and stop staring down customers that express their frustrations! Our chef was great though! He had lots of different tricks that I've never seen before. This horrible experience is just for the waitress, the fact that our table was not being attended to in which we had 4 children at our table by the way and they were starving and for getting that uncomfortable stare down by the short hair in white tee employee that was obviously not on the clock because he kept walking in and out, back and forth and with a bag sometimes, which didn't make sense since he was still walking back and forth majority of the time.

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6. I

   Irene

   Los Angeles

   1 review

   2.0

   1 review

   Dined 6 days ago

   overall2food4service1ambience4

   I don't understand point of a reservation. My reservation was at 4:30 and food didn't start cooking until 6pm. We sat at our table for an hour with no communication.

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7. OT

   OpenTable Diner

   Los Angeles

   4 reviews

   vip
   2.0

   4 reviews

   Dined 7 days ago

   overall2food2service2ambience2

   Last two time waited over one hour for our cook. Our meal was one that is prepared in the kitchen and still had to wait longer.

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8. MM

   MichelleM

   1 review

   4.0

   1 review

   Dined 7 days ago

   overall4food5service5ambience5

   Benihana works with us that evening! Had an emergency and accommodated the rest of the party. Very Understanding! Thank you.

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9. OT

   OpenTable Diner

   Los Angeles

   3 reviews

   3.0

   3 reviews

   Dined 7 days ago

   overall3food5service3ambience4

   Two different chefs. One chef brought the food. Left the table, and another chef arrived 30 min later.

   Benihana - Puente Hills, CAResponded 6 days agoDear Guest Your feedback is appreciated. We will be sure to share your review with the team.

   Report
10. VL

    VickieL

    1 review

    2.0

    1 review

    Dined on June 17, 2022

    overall2food2service1ambience2

    The front desk service no service at all, chef definitely no show

    Benihana - Puente Hills, CAResponded 6 days agoDear VickieL on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
11. s

    sidneyl

    1 review

    2.0

    1 review

    Dined on June 17, 2022

    overall2food3service2ambience2

    The hosts are so rude, no smile at all. The food was okay. We were celebrating my mothers birthday but did not feel welcomed. The performance of the cooking was poor. I was very disappointed. When the server came to sing the birthday song, they didn’t bother to wait for us to take out our camera.

    Benihana - Puente Hills, CAResponded 6 days agoDear sidneyl We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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12. OT

    OpenTable Diner

    Los Angeles

    1 review

    4.0

    1 review

    Dined on June 15, 2022

    overall4food5service5ambience5

    Celebrate Birthday

    Benihana - Puente Hills, CAResponded 6 days agoDear Guest Thank you for allowing us to be a part of the special occasion!

    Report
13. OT

    OpenTable Diner

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on June 14, 2022

    overall5food5service5ambience5

    Excellent meal, our grill chef amazing !!

    Benihana - Puente Hills, CAResponded 6 days agoDear Guest Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
14. m

    miguelm

    1 review

    1.0

    1 review

    Dined on June 12, 2022

    overall1food4service1ambience2

    Had a 2:45pm reservation, we checked in 25 minutes before, got a table around 3:25pm. The waitress took our meal order, but our table chef came out around 5pm. It was ridiculous that we had to wait 1 hour & 35 mins. The manager came out and just said they didn’t have people prepping in the kitchen. Didn’t offer a discount or a free appetizer or anything for the amount we waited.

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15. BE

    BEdC

    1 review

    3.0

    1 review

    Dined on June 12, 2022

    overall3food2service3ambience2

    Inside was extremely hot and uncomfortable. Even before our chef came.

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16. M

    Matt

    Los Angeles

    1 review

    3.0

    1 review

    Dined on June 12, 2022

    overall3food5service4ambience3

    Became too expensive. Will not come back for this reason.

    Report
17. AM

    AliciaM

    Los Angeles

    5 reviews

    1.0

    5 reviews

    Dined on June 10, 2022

    overall1food2service1ambience2

    Like always they were short staff. Cook and waitress were horrible.

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18. MC

    MaureeneC

    1 review

    5.0

    1 review

    Dined on June 10, 2022

    overall5food5service5ambience5

    Best food ever, great show and great place to celebrate birthdays

    Report
19. DT

    DanielT

    Los Angeles

    1 review

    5.0

    1 review

    Dined on June 9, 2022

    overall5food5service5ambience5

    Marcel, thanks for your Excellent Service! You are the BEST !!!

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20. K

    Kct331

    Los Angeles

    15 reviews

    vip
    1.0

    15 reviews

    Dined on June 8, 2022

    overall1food1service1ambience2

    We have been a customer of Benihana for decades. Our recent experience on my wife's birthday was quite possibly my worst dining experience and one I feel compelled to share. The food was bad that night. Over salted, over buttered, unable to eat. The chef was disengaged and quiet, making the normal experience dull. I am aware every restaurant and chef has an off day. We have experienced off-nights over the years, but this was not that. The issue was the management and how they handled the situation. The management seemed bothered by our disappointment. We ate what we could and boxed up what was marginally good. When the manager came out he stated he would remove charges, but made a very public spectacle of the matter by demanding he take back all food in order to be compensated. It made the other party that was sitting with us uncomfortable to the point where they offered their food back as well. When all was said and done, we were presented with a bill that, when the proper tip was added, totaled $200 for my wife, our 3 young kids, and me. This was for a meal we were unable to eat. Fortunately, there are other Benihana locations in the area that we will visit in the future.

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21. SH

    StephanieH

    1 review

    3.0

    1 review

    Dined on June 5, 2022

    overall3food5service3ambience5

    Long wait time despite early arrival for reservation

    Report
22. J

    John

    1 review

    4.0

    1 review

    Dined on June 5, 2022

    overall4food5service4ambience3

    Great Chef Raymond or Raymundo. Had reservations at 6 was seated at 6:20. Food was great or chef was the reason our night at benihana was so good. He had a great attitude and the show was entertaining. The food was what we expect from a great restaurant. I have been coming to this location 4-6 a year for 20+ years. I felt bad for the other tables who had a quiet chef who didnt smile and was their for their hourly wage. Also it looks bad to have more than one person at the front desk just leaning and talking. Someones eye contact and smile is important it shows they want to be there.

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23. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on June 4, 2022

    overall4food5service4ambience3

    Graduation

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24. MR

    MicheleR

    1 review

    3.0

    1 review

    Dined on June 2, 2022

    overall3food4service2ambience3

    Service was poor. Drink refills. Needing service but nobody around. Pre ordered tempura banana and server forgot. Ordered fried rice extra and chef didn’t have enough and gave extra rice to other party

    Benihana - Puente Hills, CAResponded on June 3, 2022Dear MicheleR Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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25. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 30, 2022

    overall1food1service1ambience1

    My mother‘s 67th birthday that was ruined from the start had two tables with 16 guess my sister and her kids me and my kids and my granddaughter one table Scott seated in probably 820 minutes before we even got our server to do a little show nothing but poor service an attitude tried to overcharge on kids meals they charge like these little by little nieces $45 adult bills with her wearing the kid hats and have kid drinks the manager did not want to hear it it was real rude worst time ever and we go to that very hot is a lot

    Benihana - Puente Hills, CAResponded on June 3, 2022Dear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
26. d

    dianei

    1 review

    5.0

    1 review

    Dined on May 29, 2022

    overall5food5service5ambience5

    There was no music while we were there . Our reservation was for 2:15 and we didnt hear music until after 4pm. So, it was on the quiet side, some Japanese or any music would have been better.

    Benihana - Puente Hills, CAResponded on June 3, 2022Dear dianei Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
27. JK

    JuanitaK

    Los Angeles

    1 review

    4.0

    1 review

    Dined on May 29, 2022

    overall4food5service3ambience4

    Slow service at the beginning. Had to ask for water & thought the chef was late in starting to cook. The chef was great in cooking & very entertaining. Had to ask three times for extra steam rice.

    Benihana - Puente Hills, CAResponded on June 3, 2022Dear JuanitaK Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
28. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on May 26, 2022

    overall4food5service5ambience5

    We enjoyed it ♥️our waiter was awesome! Our cook was awesome

    Report
29. EM

    EM22

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on May 25, 2022

    overall5food3service5ambience4

    Great waitress! She was thee best helper we have ever had at Benihana's over the multiple years.

    Report
30. OT

    OpenTable Diner

    Los Angeles

    5 reviews

    4.0

    5 reviews

    Dined on May 25, 2022

    overall4food3service5ambience3

    Our chef and server were exceptional - probably one of the best we’ve experienced at any Benihanas ever. However, the cleanliness was subpar, as was the quality of the food. There were so many burnt specks on our food that our kid didn’t want to eat it thinking it’s black pepper.

    Benihana - Puente Hills, CAResponded on June 3, 2022Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
31. RL

    RamiroL

    1 review

    2.0

    1 review

    Dined on May 25, 2022

    overall2food1service3ambience1

    I have been going to Benihana's since the 1980's. It made me so sad how bad everything was FOOD ,DRINK and Birthday celebration my ice cream was melted. I always have a Mai Tai .But this time I could tell that the juice was from a can instead of fresh juice. SO SAD!!! The supposedly Chef did not talk & did not do tricks. The supposedly Chef look like he was making Taco's at a house party instead of a Benihana's chef. Like I said before HOW SAD. Thank God I have beautiful memories of the way Benihana's use to be.

    Benihana - Puente Hills, CAResponded on May 26, 2022Dear RamiroL on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
32. S

    Starr

    1 review

    1.0

    1 review

    Dined on May 25, 2022

    overall1food1service1ambience1

    I would not return to this Benihana location. The restaurant, at least the lobby area, smelled like sewage. We waited for 30 minutes after our reservation time and left.

    Benihana - Puente Hills, CAResponded on May 26, 2022Dear Starr on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
33. OT

    OpenTable Diner

    Los Angeles

    7 reviews

    5.0

    7 reviews

    Dined on May 24, 2022

    overall5food5service5ambience5

    A birthday celebration with a friend. Everything was excellent!

    Report
34. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 24, 2022

    overall5food5service5ambience5

    My boyfriend and I went for my birthday. It was a great experience!

    Benihana - Puente Hills, CAResponded on May 26, 2022Dear Guest Thank you for allowing us to be a part of the special occasion!

    Report
35. DL

    DavidL

    Los Angeles

    1 review

    5.0

    1 review

    Dined on May 24, 2022

    overall5food5service5ambience4

    It was a good time. Food was good, but not a Japanese chef! The Latino was good, just not Japanese anymore. Some service took a bit but it was good overall. Waitress tried maybe lack of workers.

    Benihana - Puente Hills, CAResponded on May 25, 2022Dear DavidL We are happy to hear that you enjoyed the dining experience!

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36. f

    frenchy584

    Los Angeles

    25 reviews

    vip
    5.0

    25 reviews

    Dined on May 24, 2022

    overall5food5service3ambience5

    Slow service this time probably due to short help

    Benihana - Puente Hills, CAResponded on May 25, 2022Dear frenchy584 on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
37. OT

    OpenTable Diner

    Los Angeles

    1 review

    4.0

    1 review

    Dined on May 22, 2022

    overall4food4service2ambience4

    Server was slow ....chef was great

    Benihana - Puente Hills, CAResponded on May 24, 2022Dear Guest Your feedback is appreciated. We will be sure to share your review with the team.

    Report
38. K

    Keithp

    Orange County

    9 reviews

    4.0

    9 reviews

    Dined on May 22, 2022

    overall4food3service5ambience5

    It was good, waitress was very attentive!! Food was ok , fair , he put every item on the grill At once and meals were prepared very out of Order . Mostly it was fair , chef was quiet for most of the time .

    Benihana - Puente Hills, CAResponded on May 24, 2022Dear Keithp Thank you for your feedback! Come back soon!

    Report
39. DH

    DianeH

    1 review

    1.0

    1 review

    Dined on May 21, 2022

    overall1food1service1ambience1

    did not get my food, the waitress kept telling me the it was on its way .

    Benihana - Puente Hills, CAResponded on May 24, 2022Dear DianeH on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
40. FG

    FernandoG

    1 review

    5.0

    1 review

    Dined on May 21, 2022

    overall5food4service5ambience4

    Had a large party reservation and the hostess was awesome in trying to keep our party as close as possible. We were seated within 10 minutes of our entire party arriving. Our server was also great, kept our drinks fresh. The food was well prepared and delicious!

    Benihana - Puente Hills, CAResponded on May 24, 2022Dear FernandoG Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

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