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Sunday, May 13, 2018
The service was Horrible it took over an hour for the chef to even come and start cooking. Drink re fills room forever and there were times where the waitress didn’t even come check on us for 15 minutes or longer. The food quality was awesome like it always is, but the service being crappy ruined the entire meal.
I’ve been dining at this location for a few years now and I really enjoy the food and service. For the past few times I visit this location, I made reservations in advanced but found myself waiting 40-45min to be seated. I understand that on weekends it’s very busy but waiting 40-45min with reservations is very inconvenient, specially when when you are celebrating a special occasion. I also wanted to mention that when I was bitting in to my cooked
food, I came across a piece of cardboard on my mushrooms. Aside from that, the food was delicious and the service was ok.
I've been coming for years and although the food has always been consistent, our bill is always wrong every single time. I'm done
Our reservation was at 2:30 and we were told it would be a 15min wait but we weren't seated until 3:15 and that's only because I went in to see what was going on and after reviewing the computer system multilple times as if they couldn't find my reservation, they said "oh there it is, we are just setting up your table" and then the front desk girl looked in the back to see what was available. By the time we sat down, I asked about the lunch menu and was told that it was now past 3 so it was the dinner menu (even though my reservation was at 2:30!) Secondly, our chef was friendly but we couldn't understand what he would say...not so much his fault but it was just a little too loud and he was soft spoken. Friendly staff overall though. Additionally, our shrimp appetizer consisted of 2 shrimp cut in half so 4 small pieces and most of my guests weren't a fond of the dressing on the salad (they wished they would have asked about dressing choices or put on the side). For 8 people and for the amount of food we got (add in about 4 alcoholic drinks) our total was a few dollars shy of $500! Considering I almost always have leftovers and only had a few shrimp to take home this time, if was not worth it. I will not be coming back.
Had a 6:30pm reservation didnt get seated until after 7pm told the chef no mushrooms and put them on my plate so I couldnt eat with the rest of my friends my food was taken 2 go. They ran out of salad so when we finally did get it we were 1/2 way thru with dinner.
We had a reservation and got sat right away, which we were happy with. When we sat down though, everyone had already ordered there drinks and there entree. So from the start we began to feel a bit rushed as he asked us what we wanted to drink and order. The food came it really good and the cook was definitely entertaining us. The other group next to us seemed to finish there food a bit faster then we did. But I didn’t think he’d rush us out. He asked what kind of dessert I wanted as I was still eating my entree. I ordered sherbet (rainbow), I thought he’s going to bring it out once I’m done eating. Nope! He brings out the ice cream as were trying to finish our entrees and brings the check too.
We had 7:15pm reservations, sat at 7:45pm; food served at 9pm. We do not plan to return to this location.
Didn't not enjoy my meal. Disappointed
everything was great the waiter was excellent and so was our cook.
Always a nice place to take my family for special occasion...made reservations thru open table but still wauted 40 minutes for a table..
Very special cooking show, it’s funny and impressive. However the food’s taste is not good. It’s good to see for first time but I don’t think it worth to go again. Actually just pay for the interesting cooking show. 8ppl will share a table which makes me feel a bit weird. Good for family party or if you like loud place.
Birthday gathering with grandsons (8 and 10). They enjoyed the cooking show and the food. Even though it was a Thursday the place was packed by 7:30. Make reservations. The wait staff seemed short-handed and over-worked, but did their best. Nice, different, dining experience, and the food was good.
The restaurant was small so the tables felt very close together. I went to a different Benihana with my wife and we enjoyed our experience due to the chef being very entertaining . We decided to come to this location with our daughters and was disappointed due to the fact our chef only cooked. He didn't engage us in conversation and or do any special jokes or tricks while cooking. Our chef talked to the other cooks more then to us. It seemed to be more of a Spanish restaurant with Japanese food being cooked.
My reservation was at 5:45. The hostess explained that they were running 30 minutes behind. There was a lot of customers waiting and nowhere to sit. 1 hour later I still was not seated. Finally, an employee starting passing out sushi rolls due to the fact that a lot of customers where getting annoyed with the wait. I am a regular here an I wasn’t pleased with this dinner.
Had a very nice evening. Food was great and the overall dinning experience was super. We were lucky and was at a table with very friendly people which makes the experience even better. This is our special place to eat and we are never disappointed.
Disappointed first with the wait when I had a reservation. The staff in the front was talking in front of customers about personal things. It was inappropriate. Then the waitress wasn’t very attentive, and lastly there system went down in the middle of my payment and I ave. Been charged twice for my meal and have to wait 3-4 days for the transaction to reverse. I had to wait an additional 20 mins for there systems to remoteness and the huntsman offered me no compensation or discount due to my wait and overcharge.
Made reservations last minute and were so happy they could accommodate us. Bennihanas is so good ever time. Steak just melts in your mouth.
Will not be going to this location. Our drinks came out until AFTER our food was done. We kept telling the server and the manager to bring our drinks out. Restroom was also VERY dirty.
It was the worse experience I’ve ever had the employees need more training
Always a great meal and good experience at Benihana. Our granddaughter was visiting from Illinois and she enjoyed the experience.
Although the food tasted real good it is way too overpriced. Ice cream is $4.50and you get charged extra for the fried chicken rice and they do not even let you know paid $72 for 2 meals.
It was great only thing i didn't like was that i made reservations At 7:15 didn't walk in until 8:15 or a lil later
Outstanding food and service!! A++++++ First class eating here!
Our chef was fun to watch. He had a good scstich.
Its was good. When I first made reservations I asked for the birthday ice cream. And when I called to confirm my reservation I informed them about a special birthday. And when I asked for a soda I never got it.
Our chef Jose was awesome
It took about 60 mins for our chef to arrive and about 30-40 mins to receive my water. Other than that, the food was very good (as usual). I would go back but hope that my service is better next time.
Everything was great. Only thing the chef forgot to bring out all my preparation for my surf treasure. So I got my food last of every 8 other people at the table. Pretty disappointing. I lost my appetite by than so I didn’t even eat any of it.
It was was a good overall dining experience. The food was very good.
Service was beyond horrible.
Well I've been going to Benihana's for a long time now and I was unsatisfied with the portions of food seems like to give you less and less now and server was really slow he forgot our rice. unsatisfied. They stop serving mushrooms as an appetizer disappointed.
Servers took to long do do anything. Drinks took forever, appetizers took forever, dessert took forever and boy even the check took forever.
Art the chef is the best. He was very entertaining and cook really good.
We always enjoying eating here. We come here for special occasions.
First time there, was more than what I expected. Very fun and excellent food.
Was a typical teppanyaki grill. Thought there was more to Benihana’s.
It started well and then went downhill. We were seated quickly. Our server was the problem. He took his time with the drinks and then messed mine up and had to bring another. Then he took our tables order and must have forgotten to put it in because the table across from us had been seated and was already through part of the show when we asked where our chef was. We had already been waiting 45mins. I understand it was a busy night and I expected to wait a bit but this was ridiculous. The manager was helpful so that was nice. The server who allowed ours to go on break was night and day. He took our plates,refilled drinks in a very timely manner and was fantastic. I would still come back but would still have reservations as to the service, it put a bad taste in my mouth.
Went here for Valentine's which I think you can't go wrong with, but way too many kids, kids at every single table, not the restaurants fault but still. Plus we waited for at least an extra 20min even though we had reservations.
Great service, great food and family quality entertainment. I definitely recommend this place to my family and friends.