Benihana - Plymouth Meeting

The chairs we sat on (3) were all broken. The restaurant seemed dirty. The men’s room on a Monday evening was totally trashed. After 20 minutes of absolutely zero service, we left.

Service was really slow. It was very warm at our table. Everything seemed out of sync. The food was very good

It was my son’s 14th birthday! We had a great time!

Very hot inside, we’ve been there before and never this hot. Had to go outside and cook off. Service was horrible, food was good but chef seemed new also. Took a long time to be served. Had to ask twice at the host stand to find out waitress to remove dirty dishes. Chef had no room for the food because appetizer plates and empty drink cups were everywhere.

Wait over 1 hour just to get our drinks. The food was not tasty. The chef didn't come until an hour and a half after we sat down. The manager was ok gave us a discount but not a big one

Our reservation was at 5:30pm. The chef didn't start cooking until 6:45, and by the time we got our check, it was 8:00pm. We had two small children with us, so we were definitely not planning to spend 2.5 hours at the restaurant. The delays were pretty outrageous and seemed totally unnecessary.

Food was good - service was a bit spotty and disorganized though. Was never really asked about drink refills / water refills throughout entire dinner unless we flagged someone down.

Very slow service. Did not get everything that was listed on the menu. Didn’t get rice until after the other courses were finished. Waitress did not come around for refills. Never got hot tea that was ordered with initial drink order.

Great food. Sushi rolls were amazing

The staff went all out and gave a phenomenal experience. I did the Chef Experience and cooked dinner for my friends and family for my birthday. The servers, my Chef trainer, the bartenders, and all of the staff went above and beyond.

We walked in and walked right back out. The restaurant looked dirty there was trash on the floor. The staff was not organized nor seemed liked they were well staffed. We left before eating but glad we did because the ambiance and reception was enough to tell us it would not be a good experience.

Great service!!!!! Highly recommend! Great food and great atmosphere!

Reservations ran about 45 minutes late and it was absolute chaos in the dining room

Made a reservation and still waited an hour to get a table. The waitress was no where to be found when we needed her the chef couldn’t even find her when he needed rice bowls. Over all I probably won’t go back super expensive for ok food.

Food was delicious. The chef and our waiter were outstanding as well. Was pleasantly surprised after reading several other reviews for this particular restaurant that even though people had a "reservation" they had to wait an additional hour. I had a reservation and was 15 minutes late and got seated within 5 minutes. Would definitely return.

Way understaffed for a busy Saturday night. 5:30pm reservation. Waited 15 minutes after our reservation to be seated. Crammed into a table with 2 more people than normally seated at the table. Waited over an hour for meal. My kids weren't the only ones at the table who were tired of the wait.

Food timing was awful.

Great as usual

Chef was new and not very innovative. New assistant helping waiter became annoying

Great experience overall. The chef's are always entertaining and our food was delicious!

Our food was very good. Our server (who took our drink and food orders) was very good. But we had a very difficult time understanding our "chef" and he was "just okay". The chicken fried rice which we all ordered in lieu of white rice, was pretty dry. And another family at our table was celebrating a birthday (which they knew), went completely unnoticed. No special birthday song or recognition.
Lastly, the restaurant itself could use a little updating and general housekeeping.

We had a reservation at 7:15 for 2 on a Sunday evening and reached there at 7:05. They initially said a 30 min wait, which then got another 30 mins and so on at the end of which we sat down at 9PM. Our waitress was rude however the chef was great. We finally ended up paying the check and leaving around 10:10, which cost us 3 hours of our time.

They try to optimize the seating to make up groups of 10 so if your party is not one of those building blocks you just keep waiting and waiting. I don't think i'll be back even though i used to love the place

Truly the worst experience I’ve EVER had at a restaurant in my life. Imagine a theme park + an eagles game + every staff members first day. Truly the epitome of awful. My family had a reservation for 6:45 and we decided to call it quits at 7:45 without being seated. Went to another great hibachi place 10 mins away - highly recommend that! I don’t even blame the staff at Benihana, it was truly overwhelming but like .... this place has been around for YEARS!! They should know how to manage a busy weekend night? My god. A true personal hell.

We made reservations weeks ago for a Sunday evening at 5:15. We arrived a little after 5 and were still not seated by 6. When asked at 5:40 how much longer it would be, we were rudely told ‘when a table is ready.’ This was to be a nice dinner for my dads birthday and we ended up leaving. During the long wait, no one said we’re sorry - we were called once saying we are just really behind. It was so disappointing. We also noticed that people say for a long time with no server. When we left they simply said ‘okay no problem.’ Like it was our decision!! So incredibly frustrating. Never going back.

Reservation for 8PM, the wait was still over an hour. We just left and ate somewhere else.

We had a reservation and were told that they were running over an hour behind. Totally unacceptable!

We didn't get seated until over an hour after our OpenTable reservation time, we were told that the reservation systems was broke and kept taking reservations when there weren't any available, but no one tried to contact us to let us know of the problem.

We had a reservation for a large party- called to confirm we were all set the day before. Manager confirmed everything. We showed up Saturday night to a lobby overflowing with angry people who had reservations an hour before us and had yet to be seated. Bathrooms were backed up and not working. The manager basically told us there was no way they could honor our reservation...which was confirmed! So our large party who were excited to be together for the evening ended up in all different restaurants. Very poorly run location-do not recommend it.

We were down for a soccer tournament and had booked 4 tables of 8 way in advance of our trip. I called the night before our trip and they confirmed all 4 tables and communicated we would be seated together. When we arrived, the place was packed and the reservations one hour ahead of us had not even been seated, the bathroom apparently was back up, and the place was a disaster. All 32 of our group had to find other accommodations which was a real disappointment. There has been no follow up communication from Benihana and from what I experienced, the management team at this restaurant is incompetent. Would NEVER recommended this restaurant to anyone, ever.

We had a 6.30 reservation and got seat at 7.45pm. It was a clusterfuck there and the manager did not even apologise for the long wait. Food was great but they need to get their acts together😡

We had a 630 appt and got to the door and saw the lne to the host desk was out the door. All you heard from other patrons were complaints about people already past their reservation time slot....30 to 40 mins. When we go to the desk the gentleman in the red shirt and tie said 15 to 20 mins. We asked him to please give an honest answer because we had overheard several people say they have been waiting nearly 40 mins. He promised 15 to 20 mins. That being said it was now approaching 40 mins into our wait and we went back to the host stand where a lady with curly black hair snapped at a few people stating we were causing issues by asking for updates (she should not be allowed to be a face for this business with an attitude like hers) luckily there was a nice african American gentleman (thanks to him) was honest and helpful w us and told us that everyone was an hour behind because the large parties and being doubled booked. We sat by 735, got a server by 747 and the cook came over a little after 8.

Needless to say we were not out of there by 930 for a 630 reservation.

This was our one night out as we get them so infrequently as we are parents to young children and it was ruined. Only reason we did not leave was because it was Valentine's weekend and getting in, anywhere halfway decent would be impossible.

Everything else was good servers, cooks, food but the waiting and feedback from the majority of the hosting staff was ridiculous.

Even though we had a reservation, when we got to the restaurant we had to wait over an hour to get seated. Worst of all, when I opened the OpenTable app, it showed they had space for reservations. There was no way anyone else was going to get in. We will never do this again.

The food was good, the restaurant was backed up for an hour but we were seated faster than I thought we would be

had A 6pm reservation that’s was never for filled I waited with my pregnant wife At the bar for 2 and a half hours , so we decided to order to go and that was an additional 35 minutes this was the worst dinning experience I’ve had in a long time reservations are pointless at this place , staff had very bad attitudes

Checked in with entire party of 5 at 5:50 for Saturday 6PM reservation, seated at 7PM!!! Drinks came 30 minutes later. Food was average, not a great value, service extremely slow for things like forks for salads, drink replens, etc. Men's room had no TP or paper towels. Our bill was wrong twice, so we couldn't even leave when we wanted! After many visits to the Benihana in Pennsauken NJ that were great, we were so disappointed that we will not be returning here.

Worst dining experience I’ve had in years. We waited half an hour over our reservation time, and when we were finally seated, no waitress came. We waited over 20 minutes before someone came to take our drink order, and that was only after I chased someone down to help us. The waitress hardly came back to check on us. I will never return to this restaurant.

Stay away. We never had waiter/waitress service. Took 2.5 hours people standing all over the place, took an hour for chef. Prepared the parts of the meal in no specific order. Got mushrooms last and no refills cause no watered/waitress service battled way to front desk and they came over to get refills.


Stay away!

We sat down for 20 minutes and did not even get greeted by a server

My reservation was for 8:45pm , we got there 8:30pm , they tell us a 45min wait on top of reservation, didn’t get seated to 9:40 pm & our waitress was horrible! Than the cook come over to start dinner at about 10:00pm & the host that seated us didn’t turn our grill on so we had to wait another 15-20 mins until the grill heated up , overall the service was horrible , the restaurant over booked for Valentine’s Day it should be a cut of time to stop taking reservations if you cannot seat people at the time the reserve.

Excellent customer service! The Chef was awesome and the food was delicious! I will definitely be coming back!