Benihana - Plymouth Meeting

3.4
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1023 Reviews
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$30 and under
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Japanese
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana is conveniently located next to the Plymouth Meeting Mall and directly across AMC theaters. Stop in for a pre-movie dinner show or join us after your shopping spree. Enjoy your Benihana favorites in half the time with our Express Lunch, Monday through Friday from 11 a.m. – 3 p.m.
What 1023 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.4based on recent ratings
4.0
food
3.3
service
3.4
ambience
3.2
value
Noise · Moderate
51% of people would recommend it to a friend
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RI
1 review
Dined 3 days ago
Overall5food4service5ambience5

Great place and food at a great price for a name brand chain

N
Philadelphia
3 reviews
Dined on January 12, 2020
Overall3food3service3ambience2

While the staff was friendly the food was very overpriced for low quality. We went for my child’s birthday and were there for over two hours. The tempura we were served was cold and had no sauce with it.

Benihana - Plymouth Meeting
Responded 4 days ago

On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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D
Philadelphia
2 reviews
Dined on January 11, 2020
Overall1food4service1ambience1

Left after waiting for table had a party of 5 for b day wanted to seat us with another family

Benihana - Plymouth Meeting
Responded on January 13, 2020

On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

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V
Philadelphia
1 review
Dined on January 4, 2020
Overall2food4service2ambience3

I ordered one of the lunch specials and asked for filet instead of the regular steak. The waitress said that there would be an upcharge so I said that was okay. When I got the check they doubled the price of my meal from $11 to $23! I don't not consider doubling my meal an upcharge! If they had told me that it was going to be that much I would have said no!

K
Philadelphia
7 reviews
Dined on January 4, 2020
Overall5food5service5ambience3

Our waitress was the best ever!!

DA
1 review
Dined on January 2, 2020
Overall1food3service1ambience1

Have always been a Benihana fan. If this was our first visit would never have gone again. Service was ridiculously slow. Had to ask for parts of our meal. Place was not very clean bathrooms were plain awful. Also paying that much for a meal expect to not have children wandering about restaurant disturbing others. Chefs performance was mediocre. And food was not up to usual standard. Overall not a good experience.

N
Philadelphia
2 reviews
Dined on December 31, 2019
Overall2food3service2ambience1

Arrived for a reservation at 815pm, sat around 820pm was paced at a table for eight with a party of seven. We were a party of four, originally a party of six. Was placed at a kiddie table added on to the original table, way to tight for two adults!!! No drinks served for at least thirty mins, had to go to bar to order drinks. In about 45 mins our order was taken, 10 mins later our chef arrived. Started to prepare but obviously was not prepared for such a large table of people!!! Had to leave the table several times, once to replace broken plates and a few more times to get what was not ready for the table. Chef mentioned several times he has never prepared food for this many people at one table!! Food was slowly prepared as chef again had to leave table to obtain food and other things for the table. After two hours and fifteen minutes we got all of our food but had to leave for another meeting got out food in boxes and left without getting desert. We spend ever New Year’s Eve at your restaurant and have never had an experience like this!!!! Think our family tradition has ended after that experience and would not recommend your establishment!!!!!

OT
Philadelphia
1 review
Dined on December 31, 2019
Overall2food4service2ambience3

New Years Eve

OT
Philadelphia
1 review
Dined on December 31, 2019
Overall1food2service1ambience1

The chef spilled sauce on my daughters pants and boots and acted like nothing happened. He dropped his serving knife during his “routine” and so hAd to leave to get another one. At the end of the meal before we even got the check a bus boy came over To the table and told us to push our plates forward so he could load the dirty plates and glasses into the bin. I have never gone to a nice restaurant and had such poor service.

OT
Philadelphia
2 reviews
Dined on December 31, 2019
Overall5food5service5ambience4

Always fun for a big group

OT
1 review
Dined on December 31, 2019
Overall1food3service4ambience1

The waitress was great, the hostess and whom seemed like a manager appeared very unorganized and almost arguing at one point. They didn’t seem to be organized for the New Year’s Eve crowd. They only offered a holiday menu with all the original menu prices inflated. Lastly the restaurant was very dirty especially the bathrooms. They appeared not to have been cleaned in months and made me sick to my stomach. I refused for my daughter to use the bathroom. Overall bad experience but waitress and cook very sweet and dealing with what they had.

OT
Philadelphia
2 reviews
Dined on December 30, 2019
Overall1food5service1ambience2

Our server was non-existent. It took a full hour after our reservation before any food was served. The chef was amazing. This was the most disappointing experience ever.

JE
Philadelphia
1 review
Dined on December 29, 2019
Overall4food4service3ambience3

I thought the portions could be greater in comparison to other hibachi style restaurants.

WB
Philadelphia
1 review
Dined on December 28, 2019
Overall5food5service5ambience5

My experience was good from the time we walked in

j
Philadelphia
3 reviews
Dined on December 28, 2019
Overall1food1service1ambience1

The place has changed from the quality experience of yesteryear. I cant see them surviving much longer. There are much better places. What a circus. The people that work there are very nice

OT
Philadelphia
1 review
Dined on December 28, 2019
Overall1food3service1ambience2

The service was the worst I’ve ever experienced from the rude hostess we couldn’t even understand to our waitress who could not get anything right and never cleared dishes or refilled drinks and told us fried rice and noodles were included options and then charged us over $4 each for each person who picked them, to our chef who was not exactly Japanese or capable of any of the traditional hibachi chef moves. He threw out so much food that he got wrong. We will never EVER go to any Benihana restaurant again!!

Benihana - Plymouth Meeting
Responded on December 30, 2019

On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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JC
1 review
Dined on December 28, 2019
Overall1food3service1ambience1

Absolutely terrible! Food was okay but service was lacking from the hostess to the waitress ! Spent 2 1/2 hours there because everything was so slow!

R
1 review
Dined on December 28, 2019
Overall2food4service2ambience1

food is always delightful! everything else is a train wreck. made a reservation waited an 1 hour for the chef to come out and cook our food. The place needs a complete make over and renovation.

JS
Philadelphia
3 reviews
Dined on December 27, 2019
Overall3food5service5ambience4

Waitstaff and cook were amazing. Host checked us in then forgot about us. After 20 minutes I went back up and she was going to seat people that just came in. When I reminded her we’d been there she was not at all apologetic.

DT
Philadelphia
1 review
Dined on December 27, 2019
Overall1food4service1ambience3

Service was super slow, almost impossible to get a drink. Out of all Cabernets except the house, ordered a bottled beer and was room temperature. Appetizers came out after the chef was already feeding us. Food was ok, presentation less than expected at a hibachi. Take into account I am not a picky diner. We eat out a few times a week and for the money and the name, was a total disappointment. Needless to say I will not be returning.

Benihana - Plymouth Meeting
Responded on December 30, 2019

Doug, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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KC
Raleigh
1 review
Dined on December 27, 2019
Overall1food2service1ambience1

This was one of the worst restaurants I’ve been to. We arrived on time and even though the restaurant was nearly empty, we waited 15 minutes and didn’t get seated until I told the hostess. The waitress took over 15 minutes to bring over drinks and then got them all wrong. After sitting for 45 minutes, we finally went up to the front to ask if someone could take our food order. One of our diners went up to the bar to get a beer after waiting over 20 minutes for one . There was only 2 people sitting at the bar and the bartender was just standing around. When we finally got our food, someone found a hair in the RICE! Do not waste your time or money. This place is the worst!!

Benihana - Plymouth Meeting
Responded on December 30, 2019

Kathy, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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OT
Philadelphia
1 review
Dined on December 26, 2019
Overall2food4service1ambience3

Sat us 15 minutes after our reservation. They had 5 open tables. 40 minutes later, we received our waters and drinks. The manager told us they only had 5 cooks - but that didn’t keep them from taking all the reservations they could. The place was packed.

Food was very good when it finally came out. The chef was great.

Benihana - Plymouth Meeting
Responded on December 30, 2019

On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. We sincerely hope to see you again at any of our restaurants.

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VB
Philadelphia
2 reviews
Dined on December 25, 2019
Overall4food5service4ambience3

The food was delicious. It was very so took about 15-20 minutes from our reservation time to be seated.

OT
1 review
Dined on December 25, 2019
Overall2food4service2ambience3

Went for Xmas day dinner. Expected it to be very busy and it was. However for the price you are paying the service was well below acceptable. Chef came out to prepare his courses but we hadn’t even received the soup or salad courses. We told the chef as much and he went away but came back only to begin cooking his starting course. We received soup course as he was serving the shrimp course but he then went onto cooking dinner. As he was serving the main course, out came the salad. Also, we had to ask 3 times for refilled drinks. This service would be embarrassing at a McDonald’s no less a premium priced restaurant such as Benihana. Can’t see myself going back for this kind of service.

OT
Philadelphia
2 reviews
Dined on December 25, 2019
Overall2food3service2ambience2

Not sure if it was because it was a holiday, but service was disappointing. Chef started cooking after we sat for 30 mins at the table without soup and salad. Drinks weren’t refilled til after we ate. The chef kind of dialed it in, perhaps because they were behind schedule with the table, and there wasn’t really a show, just table side cooking. Not worth the investment.

Benihana - Plymouth Meeting
Responded on December 30, 2019

On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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EW
Philadelphia
1 review
Dined on December 25, 2019
Overall5food5service5ambience5

Always wonderful. Make a reservation or the wait can be long. But otherwise great food and a great time.

OT
New York Area
3 reviews
Dined on December 25, 2019
Overall5food5service5ambience5

Xmas dinner with family

OT
Philadelphia
4 reviews
Dined on December 23, 2019
Overall3food3service3ambience2

The restaurant was dirty and the rest rooms were filthy.

OT
Philadelphia
4 reviews
Dined on December 19, 2019
Overall2food3service1ambience2

Disappointing. Chef was great but service was a disaster.

Benihana - Plymouth Meeting
Responded on December 23, 2019

We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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OT
1 review
Dined on December 18, 2019
Overall5food5service5ambience5

Great food, service and experience.

OT
Philadelphia
14 reviews
Dined on December 14, 2019
Overall3food3service2ambience2

They were very disorganized with reservations and made us wait until there was another party to sit at our table. It’s very expensive and the food was just good. The hibachi chef was great but the server was awful. Took over a 1/2 to get our first drinks and she never came back for refills until the other party at our table got up and asked for their check. By the time we got our second drink we were all finished eating. Never again!

Benihana - Plymouth Meeting
Responded on December 17, 2019

Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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HH
Philadelphia
7 reviews
Dined on December 12, 2019
Overall1food2service1ambience2

Typically we enjoy dinner here but the past two times service has been so slow and the food is bland. For the price of entrees there should be more consistency for the overall service.

Benihana - Plymouth Meeting
Responded on December 16, 2019

Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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CD
Philadelphia
5 reviews
Dined on December 11, 2019
Overall5food5service5ambience5

Had a wonderful time

Benihana - Plymouth Meeting
Responded on December 18, 2019

We are happy to hear that you enjoyed the dining experience!

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CC
Philadelphia
2 reviews
Dined on December 10, 2019
Overall2food2service3ambience2

Dingy dining experience. Had a funky/ dirty water smell. Especially in the lounge area. It was my first time eating at Benihana’s and it’s certainly my last. The service was ok and the food was very mediocre. I’ve been to better habachi style restaurants where the food is more flavorful.

Benihana - Plymouth Meeting
Responded on December 13, 2019

Corey, On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter.

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DW
Hawaii
7 reviews
Dined on December 8, 2019
Overall5food5service5ambience5

Hibachi experience is best for kids. It's very entertaining and the food is delicious so much so we always get extra chicken fried rice to go.

Benihana - Plymouth Meeting
Responded on December 12, 2019

D, Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family.

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t
Philadelphia
63 reviews
Dined on December 8, 2019
Overall5food5service5ambience5

Food was excellent

Benihana - Plymouth Meeting
Responded on December 12, 2019

Tomm, Thank you for your feedback! Come back soon!

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LB
Philadelphia
1 review
Dined on December 8, 2019
Overall5food5service4ambience4

Juan is the best cook. Always request him fir my party. Had to ask 3 times for mustard sauce. Should be included with the sauces again.

Benihana - Plymouth Meeting
Responded on December 12, 2019

Lisa, thank you so much for your feedback, we hope to see you back again soon!

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KS
1 review
Dined on December 7, 2019
Overall4food4service5ambience5

We went for my husband bday and this location was very nice and beautiful it was a lil issue with the seating but overall good experience

Benihana - Plymouth Meeting
Responded on December 12, 2019

Kendra, Your feedback is appreciated. We will be sure to share your kind words with the team.

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OT
Philadelphia
1 review
Dined on December 6, 2019
Overall1food3service2ambience3

Our chef cooked one thing at a time. So I had a plateful of onions for about 10 minutes before I got another side dish. Don’t go hungry, because it’ll be about an hour before you have food on your plate.

Benihana - Plymouth Meeting
Responded on December 9, 2019

Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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MI
Philadelphia
17 reviews
Dined on December 3, 2019
Overall3food3service2ambience2

My 8yr old’s birthday

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