Benihana - Plano
Monday - Friday: 11:00 am - 3:00 pm
Saturday - Sunday: 11:30 am - 3:00 pm
Monday - Thursday: 3:00 pm - 9:30 pm
Friday - Saturday: 3:00 pm - 10:30 pm
Sunday: 3:00 pm - 9:30 pm
Had a great experience with our chef! Food was delicious. Great place to celebrate a birthday.
We went to celebrate two birthdays and Father's Day. We had a great time and the evening was terrific, especially the food - always the very best!
The service was terrible. We got a table as we had made reservations. There were just 2 other parties in the entire restaurant with 1 party sitting at our hibachi table. We waited for 15 minutes before anybody even asked for drinks. And the party seated with us were there before us. I had to go to the front and find out who will come to get our drinks order. There were so many staff members so there was no shortage of servers.
The waitress couldn't understand my request when I asked for more saucer for soya sauce. the soya sauce bottle was almost empty. Don't know why it doesn't get refilled. And just 1 soya sauce bottle for the entire hibachi table that is of 8 seats.
Food was good however the cook who made our food - had asked one party if he is ok with adding chicken in the fried rice but didn't ask us. Which was strange. The chef should ask both as fried rice went to all of us.
Bill wasn't accurate as kids drinks order was priced incorrectly. So had to correct that.
In all, terrible experience. Will never be going there again.
Fantastic food and great show! Had a buy one
, get one free meal birthday coupon for my husband!
Service was terrible. Orders where incorrect - and the ambiance resembled a daycare when the table next to us was hosting a Birthday party for a 7 year old complete with having a Thomas the train cake brought to the table and cut by the staff.
Will not be returning - very disappointing
Great time, service marginal however our chef was Very good.
Our chef was probably the best chef we’ve ever had and we frequent Benihana often
Great service and funny chef. Had great time!
Birthday dinner with the wife. Great time as always. I got the Filet and Scallops. Both were great but the scallop portion was smaller than expected. I’ll probably revert back to my usual filet or filet and shrimp order next time. No other complaints though.
Family was there celebrating my 8 year old daughters BDAY. The Chef wasn’t the best by far he was minimal service not a lot of fun
I go to Benihanas every year for my birthday. I normally go to the Dallas location. We changed it up and went to the Plano location. Atmosphere is great, and the servers are great! I have never had a bad experience with them.
I’ve been coming to Benihana restaurants for over 20 years and absolutely love it. I was disappointed with my experience last week because the food was quite poor . The seafood was extremely salty and overcooked it was like chewing over cooked meat . One of the other ladies at the table requested no vegetables in the fried rice and so the chef cooked the fried rice first and then added the vegetables later and they were all raw especially the onions . It did not taste like Benihana signature fried rice. If somebody wants to special order I think I should be done elsewhere in the kitchen . The portion sizes were also quite low for the rice. They were not even to the top of the bowl and the chef had to go to the kitchen to get extra fried rice for the last person . For the amount of money that we pay we should at least get an overflowing bowl of fried rice . Everybody was friendly and nice and it was excellent service but when they packaged my food up at the end it was all dumped and one huge lump and the food was mixed together with things that I would’ve like to keep separate . In the past I’ve had a much better experience and would hope that these things would be noticed .
Our chef was great. Very entertaining and the meat was cooked perfectly.
We love this restaurant! We have been for birthdays, anniversaries and getting together with family
Food was very good. Chef was fantastic. Since wasd poor.
Chef (Oh-No) was awesome. My wife and I got seated at a table by ourselves, but he kept us highly entertained.
Great Food, Service, and Drinks!
Service was terrible! Didn’t have enough cooks or waiters. Won’t be going there again!
Their birthday service was nice. The birthday person gets a free ice-cream and a photo of the party. Overall, good food. Lunch prices are much more affordable for pretty much the same thing. Good soup.
Love coming here year after year to celebrate my birthday. The cook's are always excellent and funny. Food is amazing.
My wife and I had a reservation with our 12yr old and two children 4 and 2 year olds. We waited 50 min then left because we asked twice when will we be seated and every time we were told your next we’re cleaning the table for y’all. 7 groups of people where seated before us, so much for being next.
I would never recommend this location to anyone
Never got seated. Reservation was for 2pm. Eventually left and luckily got a table at Kobe. Terrible experience. No apology.
Had a 1:30 reservation but waited over 30 minutes for a table. A group came in after us without a reservation and was seated quickly. When I questioned the manager I was told the reservation only guarantees I get a table and has nothing to do with how quickly we get seated. After being taken to a table we waited another 45 minutes before the chef arrived. Very dissenting and poor service.
We went on a Wednesday night for my daughter's 19th birthday. We had reservations for 8, but still had to wait for a table and then once we got to our table, we had to wait another hour before the hibachi chef arrived to make our meal. He seemed disinterested and therefore it was not the fun experience we expected. We kept having to find our waiter to ask for more drinks. In the end, it wasn't worth the money...at all.
It was great and on time
We took our grandkids and their parents to Benihana’s and really enjoyed ourselves. We always do. Thank you
We love this place and have celebrated many birthdays there but the service was horrible on the night we went :(
Me and my girlfriends went here on a date and loved it. Our service was great and the food was just as good. Would definitely recommend and will for sure return!
Well I used the open table app for a reservation even had the confirmation number ended up waiting for an extended period of time because they said it didn’t exist in the system
There was a problem with service. We had a long wait. We were given a nice discount on our bill because of the problem. The manager was aware of the problem and handled the situation very well. She stopped by our table several time to apologize for the situation.
They were extremely under staffed and slow on Monday dinner. We sat at the table for an hour before getting any food.
Well, I've finally found the first thing more expensive in Dallas v. New Jersey in 6mo of living here.
Experience was okay, certainly nothing wrong, but for $200 including tip I was expecting more. Actually, scratch that. I was expecting what I got, but I was expecting it to be $60 less.
Filet had fat on it (?!?), shrimp was pretty flavorless, it took about 15min to get mustard sauce and we had to ask to receive the ice cream that explicitly came with the meal because the manager was hustling us off (he needed the table)
Dallas 50, NJ 1 (hibachi)
The service was terrible tonight. The show is non existent. If you want food hibachi steaks there are other places
The day we dined there they were short staffed and it caused us to wait longer than expected for our meals. What could have been a terrible experience was actually a very good experience due to the manager and wait staff being honest and offering us a discount as an apology for the slow service. I was very impressed by how professional they were that evening.
Made a reservation five days in advance, still had to wait around 45 minutes to be seated. Then they explained that they had 2 chef's not show up for work (how is that my problem?) so it would be an additional wait for the meal to begin. Another 45 minutes and the meal began.
The food was a disappointment, mediocre at best, and definitely over priced. That is including the "20%" discount for the delay... which covered the mandatory tip...
My beef is if they knew there was an issue at the beginning of the day, why didn't they plan better? I would have appreciated a call so that I could make other plans with my family. Very disappointing and will not visit again.
I quipped to the others at the table that the cooking shtick reminded me of Chucky Cheese. His retort was at least Chucky Cheese would have gotten our food faster... No argument, and about the same quality....
The reservation was for my son and his friends for prom. The reservation was for 7:15pm and the group was there at 7:05. At 8:25pm my son called to say that they would not get a chance to eat, because they were just now about to take their order. The only guest who had been to Benihana before was my son . Not only did this have an impact on the night of their Senior Prom (they were starving), they didn't have the dining experience they had been looking forward to for weeks. While, we understand that there were a lot of parties there, no one expects to have their special night impacted by extremely poor service and planning. We received no apology or even an acknowledgement.
We were seated promptly. The cook was very entertaining. The waiter was a bit off and would disappear from time to time but was not bad enough to ruin the dinner experience.
It was a Saturday night , I know it’s always busy , the table was reserved for 5:45 but it took a while for the party to get seated , then had to wait for a chef to get the order started , it took at least 30-45 min before they got the meals ordered..
Came for my son’s 13th Birthday. Was trying to use his $30 birthday coupon, but once they send you the email they require you to wait 24 hours before you can use it. Waitress nor manager did anything to accommodate. Waitress was very dry and lacked personality. But I guess this was a direct reflection of the manager on duty for the day. We had a situation where the our table’s grill was not turned on and we had to wait an additional 20mins before our dinner could start in addition to our long wait before the chef arrived. The manager came over to apologize but that was dry and did nothing to accommodate again, not even free rice or comp our sodas! The restaurant was not very clean there were some table that were untouched after the table had left for the evening for the full duration of our time there. The only thing that really saved this experience for my son on his birthday was the Chef Renny. His show was really nice and he has great personality. Overall the experience was just meh... I’ve been been to this location in the past, the experiences were nothing like this. I hope this experience isn’t foreshadowing the current direction this restaurant is headed. I guess next time I’ll try the Dallas location to see if the service improves.