Nearby points of interest
Nearby points of interest
About Benihana - Plano
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana Plano is located in The North Shops at Legacy near the fountain, whose colorful dancing waters provide a dazzling background from which to enjoy your Teppanyaki meal. For those with a limited amount of time during the day, try Benihana’s Express Lunch, available Monday through Friday from 11 a.m. until 3 p.m. Enjoy the food you love cooked fresh and served quickly, to get you back to your busy day.
Plano, TX 75024
Japanese, Sushi, Steakhouse
Hours of Operation:
Monday - Friday: 11:00 am - 3:00 pm
Saturday - Sunday: 11:30 am - 3:00 pm
Monday - Thursday: 3:00 pm - 9:30 pm
Friday - Saturday: 3:00 pm - 10:30 pm
Sunday: 3:00 pm - 9:30 pm
$30 and under
AMEX, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa
Bar Dining, Bar/Lounge, Beer, Full Bar, Happy Hour, Non-Smoking, Wine
Benihana - Plano Ratings and Reviews
We had a terrible experience! Had a 6:15 reservation, arrived at 6:00, and weren’t seated till nearly 7:00! The hostess staff could have cared less! They defiantly over booked so we ended up waiting basically the normal wait time which was 1 hour! No special dessert for my husbands 40th birthday. Was even offered. They literally just came to the table and sang. Totally a let down and very disappointing! We will NOT be going back!
Overall the restaurant was great. However, the person who was hosting our table did not need to be at work that day. It was my husband's birthday and it was not even acknowledged even when we went to the front desk to have the waitress reminded. The wait acted as if she was very inexperienced I asked for a bottled water never got it. I've never been out to a place and had to pack my own food however I guess there's a first time for everything. If I go back to that location, I will remember her face and that is one table I will not be seated.
My experience here was absolutely atrocious. This was my first time dining at Benihana and was celebrating my birthday. My server Gustavo was very negligent. Any time my party guests needed anything we had to flag him down. I'd observed several other guests celebrating their special occasions in quite extravagant ways. Mine was COMPLETELY forgotten. After throwing us our checks, one of my party guests had to once again, flag Gustavo down, and remind him that it was my birthday. He then came to the table with a plastic cup and a candle poked through the bottom. He quickly took a picture of me and had left the table just as quickly as he'd arrived. As my guests were getting ready to leave, we realized that one guests left over food was boxed with another person left overs that had SHRIMP. This guest REPEATEDLY let our server know that she was deathly allergic to shell fish, specifically shrimp. His mishap was potentially life threatening. My experience here was a joke. I would never recommend this place to anyone, nor will I ever return. Trash.
The service was ok i had To get our waiters anttention several times because He was entertaining friends at the bar. The soup was luke warm on a very cold day. The chef wasn’t entertaining at all he was there to make our meal that’s it. the chef at the table next to us was very entertaining. The steak was tough and the rice was dry. Also if your there during happy hour have Grey deals at the bar but if your at a table it’s full price. Guess you gotta know that.
NYE dinner. The restaurant was completely full with lots of people waiting. We made reservations, but all of us did not arrive on time. We were seated reasonably fast, but our chef took a looooong time to come to our table. The good thing is: our server took really good care of us, so the long wait was not a problem. We will keep coming! Thanks
I love Benihana's but this was not the best experience, which I am very disappointed about since this was part of our New Year's Eve celebration. I made a reservation for 7 about two months ahead of time. We arrived a few minutes early and were told that they were running about 20 minutes behind. There was standing room only for waiting and it was almost 50 minutes later when we were finally seated. Our chef was fabulous and the food, as always, was amazing. What almost ruined the evening was our waiter. First of all, he was extremely slow. The tables on either side of us who were seated AFTER us, all had drinks and soup and salads long before us. The waiter had a very laid back demeanor and didn't seem to care that we had already waited almost an hour and were hungry and thirsty. He also had a dry sarcasm that none of us were in the mood for but he didn't seem to pick up on that. We had to flag him down for drink refills and our ticket. Seeing as the reservations were running so far behind, you would think the wait staff would act with a little more urgency to keep things moving along, but not so in this case. We didn't leave from what was supposed to be a 7pm reservation until after 9:30pm, which with three children did not go over so well.
My grandchildren loved it. We had two birthdays...a child and an adult. They were treated very well and we had a good time. However, the table was not totally cleaned and food was left on the table and on a plate where we were seated. Whoever setup the supplies/food forgot the chicken and our Chef had to leave the table and and locate the chicken. Not his fault. One of the family asked for her green tea early and she got it. Nobody else ever received their tea. Water refills were warm. Asked for ice but the water was still not cold. Requested the Kabuki hats for the kids when I made the reservation, but this restaurant did not have any .
The food is always good. Fresh ingredients. Sensitive to dietary requests. Low sodium, low carb, some no mushrooms, vegetarian, etc. Some cooks are more entertaining than others.
I have always thought the tables were crowded and dining chairs could be better. Style of this place is generic.
I really don't care for wait staff with too many face piercings, or tattoos. Seems unclean.
Just an all around bad experience. We had reservation for 6:30. Did not get seated until 7:30. Food came by 8:30 after complaining. Apparently they didn't have chefs and over booked or underestimated how long the patrons will stay at a table. So many were complaining. Manager gave discounts off the bill but it just really was not a pleasant experience. We were celebrating a birthday too. Not sure I would go back.
Food was excellent and preparation was fun - both have become “givens” over the years. One minor annoyance: the chef brought out yum yum sauce instead of mustard sauce. Nobody at table wanted it, and we witnessed several other tables not pleased they didn’t have the mustard sauce. Chef said that they had been encouraged to push yum yum sauce. He was able to get mustard sauce and we were all thankful!
This is a shame because I used to give this location five stars. So many great chefs and managers have left due to problems with the corporation’s greed!! This visit, the hostess was in desperate need of training in customer service skills. Chef, Van, was quite good and also very pleasant. Service was good. Again, the overriding problem was the experience used to be great, not good.
We had reservations but had to wait to be seated which was fine but once we were seated we waited over an hour before a chef came to our table. Other tables that were seated after us were being served yet we were still waiting for a chef to prepare our meal. When he finally came he didn't have everything needed he kept saying items were out of stock but we asked him to check on other carts which he did and was able to find what we asked for. The manager came and explained to reason for the delay and took care of our bill with exception of our drinks. The problem I have mostly is I travelled a great distance and had to be at work at 7am and didn't get home until after 2am. It was first time at that location as my 2nd time at one of the restaurants and truly didn't feel welcomed. Not solely basing on the color of my skin but the way it looked it may have had some of the reasoning.
Two hour wait for our reservation time, only to find out that several staff members called in sick and the establishment is under new management, which is creating problems in the restaurant. The staff on site did everything they could to accommodate us but unfortunately the restaurant was overwhelmed with guests. OpenTable needs a process for notifying its customers that reservations are running behind in situations like this. They did the best they could but OpenTable needs to step up their game to assist restaurants when this kind of thing happens, which is fairly normal in this industry. For now, know that if you are going to this restaurant you will likely have an extended wait time past your reserved.
Can not give this location any lower review. Reservations were useless. We were told 4 chefs decided not to show up for work and all reservations were backed up 2-3 hours. Hostess did not work there and was pulled in to help from somewhere. Bar was empty yet "backed up". For a party of 7 on a special occasion, it would have been nice to get a call in advance on this (via opentable?). Worse yet, service was horrible which made the pricey experience seem a wasted night. Every table had angry patrons. Go to Dallas location instead.
They were overbooked on Christmas day. We had a 6:30 reservation, but when we got there at 6:20 people with 5:15 reservations were still waiting and in the process of complaining. We left and went to Kobe around the corner on Preston. We got right in at Kobe, and another couple from Benihana's came in right behind us. We all enjoyed our experience at Kobe. We've been to Benihana in the past and we'll probably go back to Benihana in the future, but that night was a frustrating experience.
It was Christmas Day and while we were so grateful you all gave up time to be spent with your families to serve ours, I was completely shocked at how understaffed the restaurant was. It took 30 minutes to even be acknowledged at the bar and then once we finally sat at our table it took 45 minutes after our salads for our cook to come make the food. We had reservations at 6:15 and did not leave until around 10:00. The poor manager was running around and while pleasant I felt bad for her bc she had to deal with very upset guest due to the lack of staffing. I hope next year you can make a change in this issue...we love this restaurant!
I booked our reservation 3-4 weeks before Christmas as we were flying back home and would be arriving just in time for dinner as our son had to work at 2:00 a.m. When we arrived, it turned out that they were at least 1 1/2 hours behind in seating and even those that were seated did not have a chef to cook for them. Apparently 3 cooks called in "sick" and this was seriously impacting the service. As a result, the manager - Quina was called to address myself and many other angry guests. For those that expressed extreme disappointment as it was Christmas, she printed out our reservations and offered 50% off our next visit for the number of people that were in the reservation. Although I have not used this as of yet, my hope is that they will honor this when we do come in. The big issue was that the hostess was seating guests that did not have reservations and as a result of this and the fact they had less cooks caused the diners to become quite angry. Since the restaurant knew they had staffing issues, they should have turned away all guests that did not have reservations.
We had a 6:00 reservation and when we got there we were told the wait would be 15-20 min. After15 min we were noticing hardly anyone was eating and people were waiting everywhere. My husband went up to ask the hostess how long the wait would actually be and we were told 2 hours. They only had 3 chefs, the rest had called in and there was nothing they could do. We left and had to eat Christmas dinner at ihop because everywhere else was booked up.
As is always the case, the food was fresh and prepared exactly to order. The downside was that we were seated at 4:45 for our 3:45 p.m. reservation and then our chef didn't appear until 5:30 p.m. It was clear that the restaurant did not have enough chefs for the number of reservations booked. Everyone makes mistakes and we will not hold that against them, but we will likely not go back on a holiday.
Literally Terrible !!! We had booked a family X-mas dinner 5 weeks earlier..., when we show up we're told it will be a 30 minute wait (ok - that's understandable). Well that turned into a 1.5 hour wait, so we left...
But the hostess did not know that we had left, and she NEVER did call my cell to inform me that our table was ready... so who knows how long the wait truly was.
You ruined our family dinner (for 6), two of those being our oldest sons home from the Air Force for just 3 days !!
My wife WAS NOT happy, as going out for dinner was my idea (so that she would not have to prepare a X-mas meal, so that she could spend more time with our sons).
You should be ashamed of your pathetic service !!
Usually I love Benihana but since it was New Year’s Eve it was a little more crowded. We had a reservation for 4 at 7:30 and they told us it would be about a 30 minute wait even with a reservation. We were seated around 8:10. We then waited another 40 minutes for a chef to come to our table. Long story short, it took an hour and a half to start cooking our food when in reality we should have been finished by that time.
Experience was okay. I would go back again, but I would definitely make my reservation earlier than when I expected to eat. There’s no point to make a reservation when you have to wait 30 minutes past it to be seated. This was after being told 20 minutes prior to my reservation that a table would be ready in the next 15 minutes.
The food was great but I was disappointed, I had a $30 birthday coupon and the barcode would not pull up in the email so they could not take it. The coupon stated all of the rules and restrictions, stated exactly what it was for, but when you clicked on it, the link that pulled up said “wait, we are still processing” at the bottom even though the email said it was ready. The coupon was only valid M-Th and though we were there on a Thursday, we were only in town until Sunday. The next morning it pulled up just fine. We only chose this restaurant on this day for the coupon. There are no Benihana locations near my home and we were traveling. Beyond that issue, everything was great.
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