Benihana - Plano

4.3
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1821 Reviews
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$30 and under
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Japanese
***WE WILL STILL BE OFFERING DELIVERY, CURBSIDE, AND TAKE OUT DURING THIS TIME***

Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana Plano is located in The North Shops at Legacy near the fountain, whose colorful dancing waters provide a dazzling background from which to enjoy your Teppanyaki meal. For those with a limited amount of time during the day, try Benihana’s Express Lunch, available Monday through Friday from 11 a.m. until 3 p.m. Enjoy the food you love cooked fresh and served quickly, to get you back to your busy day.
What 1821 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.5
food
4.3
service
4.2
ambience
4.2
value
Noise · Moderate
87% of people would recommend it to a friend
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M
1 review
Dined on March 15, 2020
Overall5food5service5ambience5

Seated quickly, entertaining, courtesy service, will visit again.

JT
1 review
Dined on March 14, 2020
Overall4food4service5ambience4

Waiter was ok, Cook (Renny) was very entertaining and the food was good.

MR
1 review
Dined on March 14, 2020
Overall4food4service4ambience3

Waiter rushing as to order the food because we’re one person was late from our party

JF
1 review
Dined on March 10, 2020
Overall5food5service5ambience5

Food is delicious. Even the soup was better than other Hibachi places I’ve been to!

J
Dallas
6 reviews
Dined on March 9, 2020
Overall5food5service5ambience5

Always a great experience

M
1 review
Dined on March 8, 2020
Overall5food5service5ambience5

Always a great experience! We visit at least once every 6 weeks.

DS
Dallas
6 reviews
Dined on March 8, 2020
Overall3food5service5ambience5

Showed up without a reservation was told would be an hour and 45 minutes I could out of my phone book the reservation with OpenTable and that wait was down to 30 minutes.Not sure why but I’ll deathly start using OpenTable at this place. Was already at the bar so we didn’t take the table reservation.

Benihana - Plano
Responded on March 12, 2020

On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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C
Dallas
1 review
Dined on March 8, 2020
Overall5food5service5ambience5

We had 5 adults, 2 children, and 1 toddler in our party. We all had good food and fun. The service was great.

Benihana - Plano
Responded on March 19, 2020

Awesome Carl! Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family.

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FY
1 review
Dined on March 7, 2020
Overall3food5service2ambience3

Had to wait for a hostess for a while, waitress not very friendly. But the food was great, chef was good.

Benihana - Plano
Responded on March 12, 2020

We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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TT
1 review
Dined on March 6, 2020
Overall1food4service1ambience2

Got severe allergic reaction to smoke not ventilated and shellfish cross contamination

Benihana - Plano
Responded on March 9, 2020

Tim, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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OT
Dallas
3 reviews
Dined on March 4, 2020
Overall3food2service3ambience3

Not a good experience. They Wouldn’t seat an incomplete party until all arrived even though 6 of 8 were there. So we stood in the entry in the way of people coming and going. Very annoying. The only reason I could figure they wouldn’t seat us was the waitress would have to take our drink order twice, after late people arrived. The hibachi table was waiting for us as we were the 1st seating for the Wednesday evening. The cooking “show” was less than enthusiastic. The hibachi vegetables were only zucchini, onions and mushrooms. Several of us ordered tenderloin filet and the cut of meat was mediocre. Not premium at all. Finally I had 2 $100 gift cards to use. Since they were gifts I didn’t have a receipt for them so had nothing to prove their worth. The manager said they were only worth $50 each. Because I was hosting a birthday dinner I didn’t make a scene about it. But I will never go there again.

Benihana - Plano
Responded on March 9, 2020

On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

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MV
New Orleans
1 review
Dined on March 2, 2020
Overall2food4service2ambience3

This is one of our favorite restaurants my co-workers go to for lunch when we are celebrating special occasions. The food was delicious as usual; however, we all noticed how sticky the floors were. It felt like we were walking into a dive bar at the end of the night. Every time we lifted our feet, it felt like they were stuck to glue. We mentioned it to the hostess, but she didn't do anything. It took 20 minutes before our hibachi chef appeared. He was very nice, but he must have been new because he did not perform most of the "tricks" that make the hibachi experience fun and entertaining. We will still consider dining at Benihana Plano, but we may think twice.

Benihana - Plano
Responded on March 9, 2020

Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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OT
Dallas
1 review
Dined on February 29, 2020
Overall3food5service5ambience2

It was PACKED. We waited 20 mins past our reservation to be seated. Although the hosting staff and service was very kind and wonderful. It was loud and distracting. The hibachi felt rushed to get people in and out. Probably won’t return for our next occasion

Benihana - Plano
Responded on March 6, 2020

On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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SB
1 review
Dined on February 29, 2020
Overall2food4service2ambience3

Checked in 10 minutes before reservation time. Was told it would be just a few minutes, but closer to reservation time for table. Was not seated until 7:05. Was told they were worried about a group of 30 that was coming in later so they could not seat the current people waiting for tables that had earlier reservations. Once we were finally seated, the waitress did not turn on the cooktop, so when the chef came about 30 minutes after we sat down, he could not cook. Had to wait close to another 25 minutes for him to come back and have a hot cooktop to cook on. The service was slow and while we received a discount on our meal, we did not leave the restaurant until 8:45 when our reservation was for 6:30.

Benihana - Plano
Responded on March 3, 2020

Samantha, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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c
Dallas
3 reviews
Dined on February 28, 2020
Overall5food5service5ambience5

What a fun time as always... Our chef was funny and entertained us as he prepared our food.

Benihana - Plano
Responded on March 12, 2020

On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

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T
1 review
Dined on February 28, 2020
Overall4food4service3ambience4

Had a reservation at 7pm, arrived 6:56, didn’t get seated until 7:22pm. Drinks came at a fair time but waitress forgot our sushi order and took some effort to get her attention. By the time she brought the sushi, the chef had already started, and no apologies. Food was delicious. Chef was friendly. I would return because food quality and value were good. I loved their cocktail options too.

Benihana - Plano
Responded on March 12, 2020

Thank you for leaving us positive feedback, come back soon!

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PC
Dallas
3 reviews
Dined on February 27, 2020
Overall4food4service5ambience3

Great service Omar and service manager

Benihana - Plano
Responded on March 12, 2020

Awesome Phillip! Your feedback is appreciated. We are pleased to hear we were able to create a great memory for you!

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JC
Dallas
7 reviews
Dined on February 26, 2020
Overall5food5service5ambience5

Benihana is one of our favorite places! The fried rice is like none other and no one can duplicate. We highly recommend Benihana!

Benihana - Plano
Responded on March 12, 2020

Thank you Joann, for sharing your feedback with us. We are happy to hear that you had a great experience.

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B
Dallas
503 reviews
Dined on February 26, 2020
Overall5food5service5ambience5

This was a wonderful dining experience. My server was fantastic (attentive, speedy, friendly) and my chef, Martin, is the best of the best. With these two in employment, I will back again and again and again...

Benihana - Plano
Responded on March 12, 2020

Fantastic Billy! We are happy to hear that you enjoyed the dining experience!

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OT
Dallas
4 reviews
Dined on February 23, 2020
Overall4food4service4ambience4

Love this place

Benihana - Plano
Responded on March 6, 2020

We are happy you enjoyed the Benihana experience! Come back soon!

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JL
1 review
Dined on February 22, 2020
Overall1food1service1ambience1

We had reservations and after waiting for over half an hour without being sat we left. Staff was rude and it was over crowded and very noisy. Very disappointing

Benihana - Plano
Responded on February 25, 2020

Julia, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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CB
1 review
Dined on February 20, 2020
Overall4food5service4ambience4

We had a wonderful time for my son's birthday. Gustavo was great!

Benihana - Plano
Responded on March 6, 2020

Thank you Candy, for allowing us to be a part of the special occasion!

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OT
Dallas
10 reviews
Dined on February 20, 2020
Overall5food5service5ambience5

My birthday dinner with my Mom. It was a very pleasant experience.

Benihana - Plano
Responded on March 6, 2020

We wish you a Happy Belated from the Benihana team! Come back soon!

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BE
Dallas
7 reviews
Dined on February 18, 2020
Overall4food4service4ambience4

Thang did a wonderful job cooking for us. Our server was good, wish he would have checked on is a little more or cleared the plates quicker since room is minimal. Excellent food as usual!

Benihana - Plano
Responded on March 6, 2020

Thank you for your feedback! Come back soon!

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DK
Dallas
1 review
Dined on February 16, 2020
Overall1food1service2ambience1

Floor was very sticky when we walked in.
Plates were not that clean. The Cook was flinging the rice all over everywhere while he was cooking it. I ordered scallops and Filet Mignon. The scallops were good, but the filet was the worst filet I’ve ever had (if the cut was even actually filet!). I order Filet Mignon at other restaurants all the time, and this one wasn’t even close to the usual quality of what it should have been. Then our order included ice cream but when it was served to us it was all watery and mine was partially hanging over the side of the bowl. My husband also said that the green tea ice cream was really icy and not creamy.
We have been to Benihana’s before and this one was not even close to the others.

Benihana - Plano
Responded on February 25, 2020

Danny, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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GB
Dallas
9 reviews
Dined on February 16, 2020
Overall5food5service5ambience5

Great time with my family. We had fun, laughed and enjoyed ourselves tremendously. Thank you.

Benihana - Plano
Responded on March 3, 2020

Awesome Georgette! Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family.

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OT
1 review
Dined on February 15, 2020
Overall2food5service1ambience3

We made a reservation for 8:45, arrived at 8:33, got checked in, plenty of people went ahead of us. Waited patiently and asked around 9:15 when we would get seated and we were told they were waiting on this specific table in the corner to finish up so we could get seated. 2 more tables got seated. Finally got seated around 9:30 after a couple who made a reservation at 9 complained about their wait time.

Benihana - Plano
Responded on February 20, 2020

We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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KB
Dallas
5 reviews
Dined on February 15, 2020
Overall2food3service4ambience1

For a date night, look elsewhere. It’s loud, brightly lit, smokey and you’ll hear happy birthday 5 times. I think for a kids birthday dinner this would have been great, although expensive. It wasn’t the right for our night away from kids with friends.

Benihana - Plano
Responded on February 20, 2020

K, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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MN
1 review
Dined on February 14, 2020
Overall5food5service5ambience3

Our chef was awesome I can’t remember his name but he said that has worked at Benihana for 31 years. He was entertaining and cooked to perfection

Benihana - Plano
Responded on March 3, 2020

Wonderful Michelle! We appreciate you dining with Benihana, thank you for the kind words!

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OT
1 review
Dined on February 14, 2020
Overall5food5service5ambience4

Valentines

Benihana - Plano
Responded on March 3, 2020

Thank you so much for your feedback, we hope to see you back again soon!

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J
Dallas
19 reviews
Dined on February 14, 2020
Overall5food5service5ambience5

Great food and a great show to boot, can’t wait to go again with friends and family!

Benihana - Plano
Responded on March 3, 2020

Excellent Jamie! Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family.

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TS
Dallas
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

Valentine - we made a reservation they were 40 minutes running behind. But we had a great time

Benihana - Plano
Responded on March 3, 2020

Wonderful Tony! We are happy to hear that you enjoyed the dining experience!

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RB
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

Great food. No wait. Excellent server and cook! The greeter was outstanding. The restaurant is clean. Reservation went well. Courtesy valet is awesome. Highly recommend Benihana Plano Texas.

Benihana - Plano
Responded on March 3, 2020

Thank you Robert, for sharing your feedback with us. We are happy to hear that you had a great experience.

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SX
Dallas
4 reviews
Dined on February 14, 2020
Overall2food1service3ambience2

We have historically visited this Benihana Plano location for a few years on Valentine’s Day. In years past, it has been a good experience; considering both food and service. However, this year on 2/14/20, it was not.

The service was fair to good, but the food quality was poor. Everyone in our party ordered the Filet Mignon. The meat was very fatty and did not taste good at all. In fact, two individuals in our party experienced bowel issues within an hour after finishing their meal. The fried rice also was not good and had no taste to it. The soup and salad which came with the meal was good. The vegetables were ok, but nothing to rave about.

Overall, the experience on Valentine’s Day 2020 was not good. For the $150 price paid for the meals in our Party, it was a huge disappointment. As a result, it is doubtful that we will be returning in the future, especially when celebrating a special occasion.

Benihana - Plano
Responded on February 20, 2020

Steve, On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

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EE
Dallas
1 review
Dined on February 14, 2020
Overall4food4service4ambience4

A bit pricey. But I guess we’re paying for the experience.

Benihana - Plano
Responded on March 3, 2020

Your feedback is appreciated. We are pleased to hear we were able to create a great memory for you!

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OT
1 review
Dined on February 12, 2020
Overall5food5service5ambience3

It was an extremely good experience.

OT
Dallas
6 reviews
Dined on February 11, 2020
Overall5food5service5ambience5

My son’s annual tradition is Benihana for his birthday dinner. Richard was an excellent chef, personable and entertaining.

Benihana - Plano
Responded on March 3, 2020

On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

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SR
Dallas
10 reviews
Dined on February 9, 2020
Overall2food3service1ambience2

Customer service is very poor at this location. We have been to other locations and have received better service. We sat at the hibachi table with all 8 chairs filled for 25 minutes before our drink order was taken. Then it took 10 minutes for drinks to come & then we placed our food order. 15 minutes later the chef appeared with our uncooked meats. He did a few tricks & apologized for not doing anymore because he didn’t have his “stuff”. We brought our 4 & 6 year old because they wanted to see all the fun tricks while food was being prepared. It was a let down. Food was good but quantity was sparse for the price we were charged. We were also charged .50 for spicy sauce. At a place that charges $35 per person, I wouldn’t expect to be nickeled & dimed. This will be our last visit to this location.

Benihana - Plano
Responded on February 20, 2020

Safina, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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TD
1 review
Dined on February 9, 2020
Overall5food5service5ambience5

Great service. As always. We love to come. Made a birthday extra special :)

Benihana - Plano
Responded on February 24, 2020

Fantastic Tracy! We wish you a Happy Belated from the Benihana team! Come back soon!

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JD
New England
4 reviews
Dined on February 5, 2020
Overall3food5service3ambience2

Our go to place for special occasions, but this time service was slow and impersonal, the chef was good though

Benihana - Plano
Responded on February 11, 2020

Jen, we apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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