Benihana - Plano

4.3
1529 reviews
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$30 and under
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Japanese
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana Plano is located in The North Shops at Legacy near the fountain, whose colorful dancing waters provide a dazzling background from which to enjoy your Teppanyaki meal. For those with a limited amount of time during the day, try Benihana’s Express Lunch, available Monday through Friday from 11 a.m. until 3 p.m. Enjoy the food you love cooked fresh and served quickly, to get you back to your busy day.
What 1529 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.4
food
4.2
service
4.2
ambience
4.0
value
Noise · Moderate
79% of people would recommend it to a friend
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MB
1 review
Dined on May 12, 2019
Overall 1food 1service 1ambience 1

You ruined my Mother’s Day thanks. We made reservations for 730pm, got valet parked because my Mom is handicap only to find it would be 8:30pm before we could be seated. We canceled and went to Mi Cocina
I will never forget the disappointment and wouldn’t step foot in your door again.

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M
Dallas
3 reviews
Dined on May 12, 2019
Overall 2food 4service 3ambience 3

I made reservations for Mother’s Day 2 weeks early. My reservations were for 7:00 pm and we didn’t even get seated till after 8:30 pm. Very Frustrating because I have 5 kids and they all had STAAR testing the next day and bedtime was suppose to be at 8:30 or 9:00

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TB
1 review
Dined on May 12, 2019
Overall 1food 1service 4ambience 1

Had reservations but had to wait another hour. Lobster was mushy and very fishy tasting unlike my past visits. The rest of the food was average,
Service was excellent!

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j
New York Area
2 reviews
Dined on May 12, 2019
Overall 4food 5service 4ambience 4

Although the wait to be seated was ridiculous (we had a resvo at 615- sat after 715), the entertainment and food made up for the bad start. We have a 3 1/2 year old daughter- she was so focused and sat still!!! (That rarely happens) we will definitely be back!

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n
Dallas
1 review
Dined on May 12, 2019
Overall 5food 5service 5ambience 5

We had a blast! A fabulous experience from beginning to end!

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MM
1 review
Dined on May 11, 2019
Overall 4food 5service 4ambience 5

Plano Benihana’s had good food and once seated good and friendly service.

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OT
Dallas
1 review
Dined on May 11, 2019
Overall 1food 4service 1ambience 3

We had dinner at the plano location this Saturday.
We made reservations through open table on the day before.
Upon arrival, the staff member at the reception could not locate our reservations. After about 5min, he called the manager. The manager told us just the same thing, that we don’t have any reservations.
I explained to him how I made reservations just the day before. He told me that they were fully booked about 5 days ago.....
When we were just about to leave, I realized that I had the email confirmation that I obtained through open-table. After I showed him my confirmation, he just replied” ok. You’re checked in. Give us about 10min”
Really? No apology, no nothing, when I spent the last 15min explaining this to you.
Overall. Food was good. However, management showed very poor customer service and was very unprofessional. Very disappointing!

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AD
1 review
Dined on May 11, 2019
Overall 5food 5service 5ambience 5

The Whole experience was great, especially the cook named Richard. Great guy, and entertaining, also the food was excellent.

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LM
1 review
Dined on May 11, 2019
Overall 2food 5service 2ambience 2

I had reserved a table and they sat my family down in the same table with another party, we didn't have much space to eat

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OT
Dallas
1 review
Dined on May 11, 2019
Overall 1food 1service 1ambience 1

I made a reservation for Mother’s Day but the staff couldn’t find it even when there were three people up front. We could be seated of course, after waiting 45 minutes, which defeats the purpose of making a reservation and would have interfered with other plans we had later. Bad restaurant experiences start in the front and sometimes end there too.

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PM
1 review
Dined on May 8, 2019
Overall 5food 5service 5ambience 5

Far exceeds service from
Dallas location where receptionist ate so rude.

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l
Dallas
2 reviews
Dined on May 7, 2019
Overall 5food 5service 5ambience 4

Birthday dinner.

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OT
Dallas
2 reviews
Dined on May 5, 2019
Overall 2food 2service 1ambience 1

Quality service at this particular location has been declining for awhile. I continued to go because it is close to my home. However, this past visit will certainly be my last. Our cook clearly had some issues going on. He was either drunk, inexperienced or a combination of both. He was not prepared, didn't have the orders correct, and had to go to the kitchen to ask what he was supposed to cook. We spoke to the manager. She corrected the orders. He began to cook but very poorly then he suddenly decided it was a food idea to wipe his nose while preparing our food. I spoke to the manager once again. She gave us a new chef (Thang). Thank God for Thang. He salvaged our meal & our experience. After our meal was complete I expected the manager to come over and apologize but quickly realized she couldn't care less and her attitude reflected that. I asked to speak to a different manager but she refused. I kindly let her know that her customer service was the worst I've ever had and pointed out the fact that she never even attempted to make it right or apologize. One couple was so frustrated they walked out before the meal was complete. Management is a serious issue at this location. If you visit make sure you have plenty of time as they seem understaffed and do not expect amazing customer service.

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NS
1 review
Dined on May 4, 2019
Overall 5food 5service 5ambience 5

Food is fresh and very good. The service is great and the chefs are funny

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NC
1 review
Dined on May 4, 2019
Overall 5food 5service 5ambience 5

They lived up up to their fine reputation. Will definitely return.

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OT
Dallas
11 reviews
Dined on May 1, 2019
Overall 5food 5service 5ambience 5

birthday dinner, yummy green tea ice crwam

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TS
1 review
Dined on April 29, 2019
Overall 3food 3service 2ambience 3

Their prices have gone up and you get less food! Our Waitress Kept Leaving and Not Coming Back

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SD
1 review
Dined on April 27, 2019
Overall 5food 5service 5ambience 5

Best dining experience we’ve had in months! The server and chef were so nice and funny. The sushi and cocktails were amazing as well.

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RW
1 review
Dined on April 27, 2019
Overall 2food 1service 1ambience 2

Our waiter was the worst! He kept forgetting our drinks! Our appetizer was cold, we had to ask other waiters to fill our water. The worst service I have ever received at a Benihana’s! My family of eight will not be returning to this location. The cook was mediocre at best. He cooked my husbands steak wrong.

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GS
Dallas
1 review
Dined on April 26, 2019
Overall 4food 5service 5ambience 4

Celebrated a birthday and received excellent service and a great meal! Our server even took a group picture and printed it a souvenir for the birthday girl. We had a vegan in our party and both the server and chef were great to make sure she had exactly what she wanted and felt comfortable. We will be back to celebrate with Benihana again!

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V
1 review
Dined on April 26, 2019
Overall 5food 5service 5ambience 5

Excellent food, our chef was funny and professional. We’re going back tonight , actually. If I could afford it I would eat at this restaurant every week. While the food is an excellent value I can’t afford to eat there every week!

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OT
Chicago
1 review
Dined on April 24, 2019
Overall 2food 2service 2ambience 1

Very loud with minimal tricks by the cook since he was so disturbed by the demands of the party seated with us. Specifications on everything of how the party wanted the meat cooked to the rice to the vegetables. The party with us is as loud and mean back biting about the server, cook and guests seated. Overall unpleasant experience!

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KG
Oklahoma City
4 reviews
Dined on April 21, 2019
Overall 5food 4service 5ambience 5

Easter Lunch

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SO
Dallas
2 reviews
Dined on April 21, 2019
Overall 4food 5service 5ambience 5

The food was good, the service excellent but our cook was not entertaining!

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TP
Dallas
6 reviews
Dined on April 18, 2019
Overall 4food 4service 4ambience 4

Our reservation was at 5pm and we were seated immediately. We waited a long time between initial greeting and when the food preparation began...almost an hour. Other than that, normal Benihana experience. Service was good and the Chef was very nice.

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DH
Dallas
6 reviews
Dined on April 15, 2019
Overall 5food 5service 5ambience 5

Birthday dinner for our 13 year old Great Nephew. His choice.... Benihana.

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OT
Dallas
1 review
Dined on April 14, 2019
Overall 5food 5service 5ambience 5

My 40th bday

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RR
Dallas
21 reviews
Dined on April 13, 2019
Overall 5food 5service 5ambience 5

Great date night and enjoyed the comic relief of the chef. Food was outstanding the shrimp and chicken were amazing. Thank you

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OT
1 review
Dined on April 9, 2019
Overall 4food 4service 5ambience 5

We were party of three including a 4 year old kid. The reason for our daughter to come there is for the tricks but the chef disappointed her be did only the train trip with onions. All three of us ordered for chicken fried rice but there was barely any chicken piece in our fried rice and no egg at all. I got 2 pieces, my daughter got 3 pierced and my husband got 2 pieces. Myself and my husband ordered for spicy hibachi chicken but it wasn’t spicy but sweet & sour. The chef used a wrong sauce. This trip made us unhappy and might affect the future visits...

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DJ
Dallas
12 reviews
Dined on April 6, 2019
Overall 5food 5service 4ambience 5

Good stuff as always

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RV
1 review
Dined on April 5, 2019
Overall 2food 4service 1ambience 2

Food was great, Once we got to our table we had to wait 45 minutes to be waited on, restaurant was not clean, bathroom was disgusting, chef was great and cooked some fabulous food.

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L
Dallas
15 reviews
Dined on April 5, 2019
Overall 4food 4service 4ambience 3

Its consistent

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OT
Dallas
5 reviews
Dined on April 4, 2019
Overall 2food 3service 2ambience 2

The place was way to noisy. Could not talk for the loudness. Ordered Steam Rice and had to ask for it 2 times and finally got when meal was over and time to go home. Chef didn't ask if you wanted what he was cooking, he just put on your plate. Have had better service and food at Kobe Steaks and will continue to go back to Kobe steaks as they are very efficient and Steamed rice is served at the beginning of the meal and not at the end. I Had manger call me and I discussed with him.

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NN
Dallas
2 reviews
Dined on April 3, 2019
Overall 1food 5service 1ambience 1

The server was rude and harsh to us. It was our birthday too. She wasn’t a good server not on time with my water. She was rude and disrespectful!!! Very upset and disappointed

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OT
Dallas
1 review
Dined on March 31, 2019
Overall 5food 5service 2ambience 5

Waiter was bad in so many ways. Everything else was exceptional

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DS
1 review
Dined on March 31, 2019
Overall 5food 5service 5ambience 5

Outstanding as always. Food and service were both up to expectations.

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VS
Dallas
2 reviews
Dined on March 31, 2019
Overall 5food 5service 5ambience 5

This is a fun place to bring the family for lunch:

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CB
1 review
Dined on March 31, 2019
Overall 1food 2service 1ambience 2

Been coming here for years and this was the worst service and chef that we have ever had. Loyal Benihana customers for 40 years, but will rethink the Plano location.

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AW
Dallas
1 review
Dined on March 30, 2019
Overall 5food 5service 5ambience 5

I love this location. We go here very often. The food is always hot and fresh. Anytime we make reservation with open table we never have a LONG wait.
Thanks!

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AS
Dallas
4 reviews
Dined on March 29, 2019
Overall 3food 3service 4ambience 2

The one in Dallas has a much better ambiance, service and experience. I felt dumped in an open pasture ready to quickly served and then led out the door. I was very disappointed in this location.

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