Benihana - Plano
You ruined my Mother’s Day thanks. We made reservations for 730pm, got valet parked because my Mom is handicap only to find it would be 8:30pm before we could be seated. We canceled and went to Mi Cocina
I will never forget the disappointment and wouldn’t step foot in your door again.
I made reservations for Mother’s Day 2 weeks early. My reservations were for 7:00 pm and we didn’t even get seated till after 8:30 pm. Very Frustrating because I have 5 kids and they all had STAAR testing the next day and bedtime was suppose to be at 8:30 or 9:00
Had reservations but had to wait another hour. Lobster was mushy and very fishy tasting unlike my past visits. The rest of the food was average,
Service was excellent!
Although the wait to be seated was ridiculous (we had a resvo at 615- sat after 715), the entertainment and food made up for the bad start. We have a 3 1/2 year old daughter- she was so focused and sat still!!! (That rarely happens) we will definitely be back!
We had a blast! A fabulous experience from beginning to end!
Plano Benihana’s had good food and once seated good and friendly service.
We had dinner at the plano location this Saturday.
We made reservations through open table on the day before.
Upon arrival, the staff member at the reception could not locate our reservations. After about 5min, he called the manager. The manager told us just the same thing, that we don’t have any reservations.
I explained to him how I made reservations just the day before. He told me that they were fully booked about 5 days ago.....
When we were just about to leave, I realized that I had the email confirmation that I obtained through open-table. After I showed him my confirmation, he just replied” ok. You’re checked in. Give us about 10min”
Really? No apology, no nothing, when I spent the last 15min explaining this to you.
Overall. Food was good. However, management showed very poor customer service and was very unprofessional. Very disappointing!
The Whole experience was great, especially the cook named Richard. Great guy, and entertaining, also the food was excellent.
I had reserved a table and they sat my family down in the same table with another party, we didn't have much space to eat
I made a reservation for Mother’s Day but the staff couldn’t find it even when there were three people up front. We could be seated of course, after waiting 45 minutes, which defeats the purpose of making a reservation and would have interfered with other plans we had later. Bad restaurant experiences start in the front and sometimes end there too.
Far exceeds service from
Dallas location where receptionist ate so rude.
Quality service at this particular location has been declining for awhile. I continued to go because it is close to my home. However, this past visit will certainly be my last. Our cook clearly had some issues going on. He was either drunk, inexperienced or a combination of both. He was not prepared, didn't have the orders correct, and had to go to the kitchen to ask what he was supposed to cook. We spoke to the manager. She corrected the orders. He began to cook but very poorly then he suddenly decided it was a food idea to wipe his nose while preparing our food. I spoke to the manager once again. She gave us a new chef (Thang). Thank God for Thang. He salvaged our meal & our experience. After our meal was complete I expected the manager to come over and apologize but quickly realized she couldn't care less and her attitude reflected that. I asked to speak to a different manager but she refused. I kindly let her know that her customer service was the worst I've ever had and pointed out the fact that she never even attempted to make it right or apologize. One couple was so frustrated they walked out before the meal was complete. Management is a serious issue at this location. If you visit make sure you have plenty of time as they seem understaffed and do not expect amazing customer service.
Food is fresh and very good. The service is great and the chefs are funny
They lived up up to their fine reputation. Will definitely return.
birthday dinner, yummy green tea ice crwam
Their prices have gone up and you get less food! Our Waitress Kept Leaving and Not Coming Back
Best dining experience we’ve had in months! The server and chef were so nice and funny. The sushi and cocktails were amazing as well.
Our waiter was the worst! He kept forgetting our drinks! Our appetizer was cold, we had to ask other waiters to fill our water. The worst service I have ever received at a Benihana’s! My family of eight will not be returning to this location. The cook was mediocre at best. He cooked my husbands steak wrong.
Celebrated a birthday and received excellent service and a great meal! Our server even took a group picture and printed it a souvenir for the birthday girl. We had a vegan in our party and both the server and chef were great to make sure she had exactly what she wanted and felt comfortable. We will be back to celebrate with Benihana again!
Excellent food, our chef was funny and professional. We’re going back tonight , actually. If I could afford it I would eat at this restaurant every week. While the food is an excellent value I can’t afford to eat there every week!
Very loud with minimal tricks by the cook since he was so disturbed by the demands of the party seated with us. Specifications on everything of how the party wanted the meat cooked to the rice to the vegetables. The party with us is as loud and mean back biting about the server, cook and guests seated. Overall unpleasant experience!
The food was good, the service excellent but our cook was not entertaining!
Our reservation was at 5pm and we were seated immediately. We waited a long time between initial greeting and when the food preparation began...almost an hour. Other than that, normal Benihana experience. Service was good and the Chef was very nice.
Birthday dinner for our 13 year old Great Nephew. His choice.... Benihana.
My 40th bday
Great date night and enjoyed the comic relief of the chef. Food was outstanding the shrimp and chicken were amazing. Thank you
We were party of three including a 4 year old kid. The reason for our daughter to come there is for the tricks but the chef disappointed her be did only the train trip with onions. All three of us ordered for chicken fried rice but there was barely any chicken piece in our fried rice and no egg at all. I got 2 pieces, my daughter got 3 pierced and my husband got 2 pieces. Myself and my husband ordered for spicy hibachi chicken but it wasn’t spicy but sweet & sour. The chef used a wrong sauce. This trip made us unhappy and might affect the future visits...
Good stuff as always
Food was great, Once we got to our table we had to wait 45 minutes to be waited on, restaurant was not clean, bathroom was disgusting, chef was great and cooked some fabulous food.
The place was way to noisy. Could not talk for the loudness. Ordered Steam Rice and had to ask for it 2 times and finally got when meal was over and time to go home. Chef didn't ask if you wanted what he was cooking, he just put on your plate. Have had better service and food at Kobe Steaks and will continue to go back to Kobe steaks as they are very efficient and Steamed rice is served at the beginning of the meal and not at the end. I Had manger call me and I discussed with him.
The server was rude and harsh to us. It was our birthday too. She wasn’t a good server not on time with my water. She was rude and disrespectful!!! Very upset and disappointed
Waiter was bad in so many ways. Everything else was exceptional
Outstanding as always. Food and service were both up to expectations.
This is a fun place to bring the family for lunch:
Been coming here for years and this was the worst service and chef that we have ever had. Loyal Benihana customers for 40 years, but will rethink the Plano location.
I love this location. We go here very often. The food is always hot and fresh. Anytime we make reservation with open table we never have a LONG wait.
The one in Dallas has a much better ambiance, service and experience. I felt dumped in an open pasture ready to quickly served and then led out the door. I was very disappointed in this location.