Benihana - Plano, TX

4
2437 Reviews
$30 and under
Japanese
Welcome to Benihana in Plano, Texas, where you’ll find a dining experience unlike any other! Our guests are seated at communal hibachi grill tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well as your taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi and sashimi prepared by a talented sushi chef and indulge in our famous, award-winning signature hot sake or a specialty cocktail.

Benihana Plano is located in The North Shops at Legacy near the fountain, where the colorful dancing waters provide a dazzling background from which to enjoy your Teppanyaki meal.

We offer complimentary valet parking for dinner on Friday and Saturday.

Support Benihana - Plano, TX during COVID-19

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Distancing maintained in common areas
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 2437 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.3
food
4.1
service
3.8
ambience
3.8
value
Noise · Moderate
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A
Anaw
1 review
Dined 2 days ago
Overall5food5service5ambience5

I have never had a complaint with this restaurant. The food is always amazing. I got the samurai treat and it was amazing. Cooked perfectly, tasted good, and was filling. It is on the expensive side, but it is worth the money. 10/10 do recommend. Made my 20th birthday magical

KY
KevinY
Dallas
15 reviews
Dined 2 days ago
Overall4food4service3ambience3

Couldn’t hear waitress, cook didn’t prepare food to our request (no onions), AC was out (using portable AC). Probably won’t return to this one for awhile.

MB
MelB
1 review
Dined 3 days ago
Overall4food4service5ambience5

Great place for family and work events. Food is fresh and the staff is friendly and attentive.

D
Disapointed
1 review
Dined 5 days ago
Overall3food3service3ambience3

The Lobster tasted like the chicken. You would think a place such as this would know how to properly steam lobster properly.
My oldest son ordered steamed white rice and even thought the chef went through his routine and made fried rice for the table it was still 20 minutes after everyone else got their fried rice that I had to ask for the steamed rice again. Kind of disappointing when he chef is standing directly in front of you cooking and the waitress is filling drinks and removing used dishes.
No attention to the customer who spends $140 for dinner.

Benihana - Plano, TX
Responded 3 days ago

Dear Disapointed on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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SM
SanjuanaM
1 review
Dined 6 days ago
Overall1food4service1ambience2

I set up a reservation for 11 am and was the first person to get there. After my party, two more groups arrived and had a chef before I did. My table was Mexicans and African Americans and the other tables were white, I don’t know if that had anything to do with it. I found it very disrespectful that we had to wait until 12 to finally have a chef show up at our table. I had been to another Benihana’s before and did not have this issue, I am very disappointed in this location.

Benihana - Plano, TX
Responded 3 days ago

Dear SanjuanaM On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

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TS
TSTAR81
1 review
Dined 6 days ago
Overall5food5service5ambience5

It was our first time going and we really enjoyed the atmosphere, chef and food. We will most definitely be returning soon!

Benihana - Plano, TX
Responded 3 days ago

Dear TSTAR81 thank you so much for your feedback, we hope to see you back again soon!

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K
Kure
1 review
Dined on September 10, 2021
Overall2food3service2ambience2

Showmanship has gone significantly from what is was a few years ago, the chef barely performed any tricks, even the train was half done. Many other hibachi places had improved over it. We were also offered a drink that was on special, while it was god we were surprised when the bill came that it was $39 just for that drink, not sure where that is a promotion price.

Benihana - Plano, TX
Responded 4 days ago

Dear Kure On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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B
vipBilly525
Dallas
596 reviews
Dined on September 10, 2021
Overall3food5service2ambience3

Chef was great, but reception and food server were lacking in general customer service skills.

Benihana - Plano, TX
Responded 4 days ago

Dear Billy525 Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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OT
OpenTable Diner
Las Vegas
1 review
Dined on September 8, 2021
Overall5food4service5ambience4

Birthday and wedding anniversary

OT
OpenTable Diner
Dallas
1 review
Dined on September 7, 2021
Overall5food5service5ambience5

The waiter was exceptional. Polite, funny and very accommodating. 👍🏽 I’ve been coming to Benihana’s for 2 decades and he was the best ever! 👏🏽

JA
JamesA
1 review
Dined on September 7, 2021
Overall1food4service5ambience1

The cook didn't do much. Just showed up and cooked then waited for the end and did a couple flips but by then we were full and out of it. Wouldn't go back any time soon, as half the reason to go here is the show during the cooking. I took my mom out for her birthday on her birthday and it didnt seem that special of a night.

G
Greatfood
New Mexico
36 reviews
Dined on September 7, 2021
Overall5food5service5ambience5

We celebrated three birthdays in the family

DA
DANISHAU
Dallas
2 reviews
Dined on September 6, 2021
Overall3food2service2ambience3

The food taste really bad this time. I’m not sure why, I don’t here often but this visit was just bad really bad

Benihana - Plano, TX
Responded on September 10, 2021

Dear DANISHAU On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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LV
LaVitaO
1 review
Dined on September 6, 2021
Overall4food4service4ambience4

We enjoyed dinner. This wasn’t our first time but they provided delicious food and the show was cool.

DO
DanielO
Dallas
3 reviews
Dined on September 6, 2021
Overall5food5service5ambience5

Always delicious and great for date night.

LW
LachandraW
1 review
Dined on September 6, 2021
Overall2food1service4ambience4

The food was very bland and definitely not worth the +$100 spent. Will not be back!

Benihana - Plano, TX
Responded on September 10, 2021

Dear LachandraW On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

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AR
AmiraR
1 review
Dined on September 5, 2021
Overall3food3service3ambience4

Our chef was very unprepared he left our table multiple times to go back to the kitchen, my waiter was amazing but the chef was not of quality I’ve been to this location many times before I’ve had better experiences but this time was not a good one! He did not even include all of the parts of our meals He left out some of the vegetables and we ordered extra mushrooms he didn’t even do that very unprepared

Benihana - Plano, TX
Responded on September 9, 2021

Dear AmiraR On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

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SS
SergeyS
San Francisco
2 reviews
Dined on September 5, 2021
Overall3food3service3ambience2

Not very good experience comparing to previous times. No one congratulated my wife with her birthday. The cook was not as entertaining as we saw with others before. Not good for its price. Won’t visit again.

Benihana - Plano, TX
Responded on September 9, 2021

Dear SergeyS To better assist you, please contact us via our website with additional details.

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r
ranchgirl
Dallas
2 reviews
Dined on September 2, 2021
Overall3food5service2ambience3

We had a 7:45 reservation and arrived early. We were seated just before 8 and it took forever to get our drinks. Finally at 9:00 pm the chef rolled out the cart to get started. Food was good but wow was that a long wait!

SG
SG4145
Dallas
5 reviews
Dined on September 1, 2021
Overall5food5service5ambience5

Great food as usual. Always my favorite place for a special dinner.

RR
RRWW
1 review
Dined on September 1, 2021
Overall3food2service3ambience4

I hate to say this because the chef was very friendly but the food was not very good. Also, waitress forgot to bring my steamed rice, I had to ask for it again. When she did bring it out, I was almost done with my meal.

Benihana - Plano, TX
Responded on September 3, 2021

Dear RRWW Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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AM
AmyM
1 review
Dined on September 1, 2021
Overall5food5service5ambience5

Great hibachi experience! Food and service were both wonderful. No complaints.

a
angelaa
Denver
2 reviews
Dined on August 31, 2021
Overall3food2service3ambience2

Apps left a lot to be desired, entrees were overpriced small portions. I wouldn’t be coming Back, I’ve been to better hibachi spots in Dallas

Benihana - Plano, TX
Responded on September 2, 2021

Dear angelaa on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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OT
OpenTable Diner
San Francisco
5 reviews
Dined on August 30, 2021
Overall3food4service3ambience3

Surprised that with covid back on the rise we were seated at a table packed with complete strangers not spaced out….it was a bit uncomfy….also when we first got to the table we were tryin to find a seat but were told to sit in specific chairs instead…makin the reservation was a bit pointless since ppl walked in and were crammed with us

Benihana - Plano, TX
Responded on September 1, 2021

Dear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

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MM
MichalenaM
Chicago
3 reviews
Dined on August 29, 2021
Overall5food5service5ambience5

Chef was awesome and food tasted great!

Benihana - Plano, TX
Responded on September 1, 2021

Dear MichalenaM We appreciate you dining with Benihana, thank you for the kind words!

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JC
JenniferC
1 review
Dined on August 29, 2021
Overall5food5service5ambience5

Great experience, it was my son's 10th birthday and the staff did a great job of making him feel special!

Benihana - Plano, TX
Responded on September 1, 2021

Dear JenniferC Thank you for celebrating your special occasion with the Benihana team!

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d
vipdallaseats
Dallas
13 reviews
Dined on August 28, 2021
Overall3food2service5ambience3

Just ok. Seemed a little dirty, ceiling leaking, standing fans. Our server was excellent but chef didn’t cook some of our order - mushrooms and we didn’t get our steamed rice.

Benihana - Plano, TX
Responded on August 30, 2021

Dear dallaseats On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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OT
OpenTable Diner
1 review
Dined on August 28, 2021
Overall5food5service5ambience5

Our experience was great!

Benihana - Plano, TX
Responded on September 1, 2021

Dear Guest Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

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R
vipReservation
Dallas
3 reviews
Dined on August 27, 2021
Overall3food5service2ambience1

We were not promptly set at a table even with a reservation. Food and service at the table was good and server was on point.

Benihana - Plano, TX
Responded on August 30, 2021

Dear Reservation Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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JW
JamieW
1 review
Dined on August 27, 2021
Overall5food5service5ambience5

It was a great experience!

Benihana - Plano, TX
Responded on August 30, 2021

Dear JamieW Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

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ME
MichelE
1 review
Dined on August 26, 2021
Overall1food5service1ambience1

This place is horrible! I brought my family here for my sons 15th birthday owe his request. At arrival we sat down excited about our meal and presentation being my smaller daughter had never been. Long story short the roof was leaking on my sisters dress and arm from the “AC” as stated by the management. Then our server was “New” yet rude and seem to not do well with multitasking. Got an attitude and totally abandoned our table. Then coming to the closing of our dinner as everyone was eating their ice cream, they then presented us with three bogus tickets that we’re not ours. At that point I was completely disappointed with the whole night. SMH I will NEVER return here not recommend this location TO ANYONE.


All in all the only positive thing was the chef who assisted us he was AWESOME KUDOS TO THAI!!!!! He was amazing and should be at a better location!

Benihana - Plano, TX
Responded on August 27, 2021

Dear MichelE on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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JH
JohnH
1 review
Dined on August 26, 2021
Overall3food5service5ambience3

Business as usual here. You would think covid didn't exist. Sitting shoulder to shoulder with strangers.
I hope I don't die because I are here.

Benihana - Plano, TX
Responded on August 27, 2021

Dear JohnH We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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OT
OpenTable Diner
Dallas
2 reviews
Dined on August 26, 2021
Overall5food5service5ambience5

It was wonderful! Our chef was funny and skilled:-).

Benihana - Plano, TX
Responded on September 2, 2021

Dear Guest We appreciate you dining with Benihana, thank you for the kind words!

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A
vipAussiekoala
Dallas
129 reviews
Dined on August 26, 2021
Overall4food5service4ambience4

We love coming to Benihana. The fresh cooked food is wonderful. The chef was good but it seemed he was new to Benihana. He wasn’t comfortable with all the maneuvers of Benihana. Still the food was great. The waitress must’ve been new too or she didn’t know the menu. We had to argue to get my green tea included with my meal. Also, my ice cream that was included with my meal wasn’t offered and we had to debate with the waitress to get the ice cream. She seemed really annoyed that we’d ask and it took 15 minutes and two reminders to get it. Other than that, it was a great evening. I would hope Benihana would train their waitstaff as to what is included with the meal.

Benihana - Plano, TX
Responded on August 30, 2021

Dear Aussiekoala Your feedback is appreciated. We will be sure to share your kind words with the team.

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NH
NicoleH
New England
7 reviews
Dined on August 24, 2021
Overall4food4service3ambience3

It was loud and rushed but slow service. Couldn’t understand cook making the meal he was trying to be funny but no one got what he was saying. It was crowned and now staffed well. The food was good but but not good enough for the price. Went because it was my daughters birthday but probably won’t go again.

Benihana - Plano, TX
Responded on August 26, 2021

Dear NicoleH thank you so much for your feedback, we hope to see you back again soon!

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MP
MelissaP
1 review
Dined on August 22, 2021
Overall3food4service5ambience3

Our server was AMAZING. Our Chef was not interactive at all, we had a young boy and my mom who had never experienced a hibachi restaurant and we were let down by the chef. The food was good, steak and shrimp overcooked even though medium rare was ordered. I hope our next experience will be better.

Benihana - Plano, TX
Responded on August 24, 2021

Dear MelissaP On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

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OT
OpenTable Diner
Las Vegas
1 review
Dined on August 22, 2021
Overall5food5service5ambience5

We celebrated a birthday.

Benihana - Plano, TX
Responded on August 24, 2021

Dear Guest We appreciate you dining with Benihana, thank you for the kind words!

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R
Rip3303
Dallas
2 reviews
Dined on August 22, 2021
Overall4food4service5ambience4

Wait was 15-20 minutes long even though we had reservations. Food not seasoned with salt and pepper.

Benihana - Plano, TX
Responded on August 25, 2021

Dear Rip3303 Thank you for leaving us positive feedback, come back soon!

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OT
OpenTable Diner
Memphis/West TN
1 review
Dined on August 22, 2021
Overall1food4service1ambience2

My reservation was for 1:45. I didn’t place an order until 3:40. First we had to wait because there was no waiter, then we had to wait because there was no chef. I complained to the manager and he responded by saying they told me when I checked in they were short on staff( they did not). The waitress offered to cover my daughters meal for the wait but when the ticket came she said “I didn’t say that”. I spoke with another manager after this and he told me he didn’t need to hear my side of the story because the the waitress told him what happened. I didn’t leave this place until almost 6pm. Overall the food was good but the service sucks!!!

Benihana - Plano, TX
Responded on August 24, 2021

Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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AP
AaronP
1 review
Dined on August 21, 2021
Overall2food2service1ambience1

Awful service , long waits , chef show was awful No need to ever go back

Benihana - Plano, TX
Responded on August 23, 2021

Dear AaronP On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

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FAQs

You can order delivery directly from Benihana - Plano, TX using the Order Online button. Benihana - Plano, TX also offers delivery in partnership with Postmates and Uber Eats. Benihana - Plano, TX also offers takeout which you can order by calling the restaurant at (469) 467-2242.

Benihana - Plano, TX is rated 4 stars by 2437 OpenTable diners.

Benihana - Plano, TX does offer gift cards which you can purchase here https://www.benihana.com/gift-cards/.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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