Benihana - Plano, TX

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1. OT

   OpenTable Diner

   Dallas

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   overall1food1service1ambience1

   A disheartening experience! I don’t appreciate that they didn’t bother reading the notes on the reservation or honoring promises made verbally. We were sat with another party, despite the fact I made it perfectly clearly that I didn’t want this & was confirmed verbally over the phone that this was no issue. Rather than simply resolving it, I was left standing in pain on a cane until I decided to take it upon myself to seat us elsewhere at which time I was aggressively approached by two members of management. One of which stood there, attempting to be intimidating, with his arms folded and the other who spoke to me in a way that had I not had my child with me would have led to me snapping back & walking out. He proceeded to insult my intelligence by “schooling” me on the fact that they operate communally, something that I was fully aware of and even if I weren’t, it was obvious it’s how they do things and went on to interrogate me about who told me I could have the accommodations I requested because “WE DON’T DO THAT HERE”, he said! He was very rude and unprofessional. I wasn’t offered an apology for any of what was done, not done or how he was speaking to me! If that wasn’t enough, the restroom was unclean and had no soap. When I approached a server about this he told me HOLD UP, and walked off. Another server, who ended up being our server, told me to go behind the server Station and wash my hands, which I did, but I don’t agree that I should have been allowed to. Our table wasn’t clean. There was dried food on the grill top and dust/debris which I pointed out to the server and she said, “it’s ok, he’ll clean it when he starts to cook”… Well he didn’t. Good thing, I wiped it down with wipes I carry with me. Generally unclean all around! This place is a mess and probably should be shut down. I fully intend to call both corporate and the health department. I won’t return to this Benihana ever again. I spent over $300 plus an $80 tip for them to ruin my Birthday! 😔

   Benihana - Plano, TXResponded 1 day agoThank you for your feedback. We’re extremely sorry to hear that your special celebration didn’t go as expected at our Benihana location. Please contact us directly regarding this experience by visiting our "Contact Us" page on our website. Please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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2. TD

   TinaD

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience5

   The chef was funny and entertaining. The service was fast and he sang happy birthday to my son in both English and Japanese. The food was amazing!!

   Report
3. BM

   BobbyMac

   Dallas

   3 reviews

   4.0

   3 reviews

   Dined on January 27, 2023

   overall4food4service2ambience4

   Food was great service was lacking. Refills were non-existent and we had to flag down our server each time. Not a fan of their checkout process as we felt rushed and they have mobile checkout tablets where the server is standing there waiting for you, your tip, and hovering.

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4. OT

   OpenTable Diner

   Dallas

   1 review

   5.0

   1 review

   Dined on January 27, 2023

   overall5food5service5ambience5

   The food & drinks was awesome! The restaurant was very clean.

   Report
5. EO

   EricO

   1 review

   5.0

   1 review

   Dined on January 25, 2023

   overall5food5service5ambience5

   Nice and decent place enjoyed every bit of it including the food

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6. OT

   OpenTable Diner

   Dallas

   2 reviews

   4.0

   2 reviews

   Dined on January 25, 2023

   overall4food4service3ambience3

   our chef was not entertaining at all. the food was good, but it would have been better if the chef would have shown interest

   Report
7. PJ

   PeterJohn

   Dallas

   1 review

   5.0

   1 review

   Dined on January 20, 2023

   overall5food5service5ambience5

   My wife and I really enjoyed the food. In particular we enjoyed the Beef Julianne. We also loved the fried rice. The seasoning was very good and the the Ginger and Mustard tasted Great. However, I thought that the mustard was a little too watery. The location was easy to get to and the service, from the check-in to the bar and the table was very, very, very GOOD. We will BE BACK.....

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8. OT

   OpenTable Diner

   Dallas

   1 review

   5.0

   1 review

   Dined on January 20, 2023

   overall5food5service3ambience5

   Very happy until we paid our bill and another waiter comes and snatched the credit card machine from my husband as he was looking at it to confirm it went through. What a way to make things go sour! Nothing out of the waiters mouth not, our you finished, excuse me or anything. To say the least we won't be back. Manners are important

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9. MG

   MarcusGia

   Dallas

   21 reviews

   2.0

   21 reviews

   Dined on January 19, 2023

   overall2food2service1ambience3

   La primera mesera fue grosera e impositiva. Tuvimos que pedir cambio de mesera.

   Report
10. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 18, 2023

    overall5food5service5ambience5

    Excelente servicio, comida deliciosa, bebidas bien preparadas.

    Report
11. n

    nothing

    Detroit

    2 reviews

    1.0

    2 reviews

    Dined on January 16, 2023

    overall1food1service1ambience1

    Never understand why we even bother going to this location, Worst service- slow and waitress never comes back to ask if we need anything and then tries to rush you out giving boxes as soon as the chef is done. Food was awful, meat was so fatty that you could not eat it and then the areas you could try and eat, they were so tough you could not even chew them. I told the staff and the manager never came over to talk to me or anything and gave me a $5.00 credit on bill. This location should be closed for a complete remodel and health inspection.

    Benihana - Plano, TXResponded on January 27, 2023We’re so sorry to hear you had a disappointing experience. We will use this as a learning experience on how we can improve. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
12. OT

    OpenTable Diner

    Dallas

    1 review

    2.0

    1 review

    Dined on January 15, 2023

    overall2food3service2ambience2

    There was no ventilation. It was smoky and hot. The bathroom was out of toilet paper so they left a few rolls on the floor by stalls, drink order was forgotten.. it was celebrating my dads 79th birthday. He had to go outside for air during dinner

    Benihana - Plano, TXResponded 5 days agoWe’re sorry to hear about your experience, but the feedback is appreciated. Your remarks will be shared with the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
13. OT

    OpenTable Diner

    Seattle

    1 review

    1.0

    1 review

    Dined on January 15, 2023

    overall1food1service2ambience5

    The restaurant was not clean.

    Benihana - Plano, TXResponded 5 days agoDear valued guest, we sincerely apologize for the experience you had, but thank you for bringing this to our attention. We will use this as a learning experience on how we can improve. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
14. RA

    RobA

    Dallas

    1 review

    3.0

    1 review

    Dined on January 15, 2023

    overall3food3service4ambience3

    Normally an exceptional experience, our service felt rushed. We didn't even get an onion volcano. Maybe our chef wasn't feeling well, but we were in and out in an hour...which is not what we usually get.

    Benihana - Plano, TXResponded 5 days agoThank you for the constructive criticism, and sorry we couldn’t make it a 5 star experience. We are always looking for ways to increase customer satisfaction and will pass your comments along to management. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
15. OT

    OpenTable Diner

    New York Area

    3 reviews

    2.0

    3 reviews

    Dined on January 15, 2023

    overall2food3service1ambience2

    Very disappointed! Waited 25 minutes after our reservation time to be seated only after finding out they seated the wrong party under our reservation. This was a birthday celebration and the chef rushed through the cooking with no entertainment. They never sang happy birthday or offered to take a group picture.

    Benihana - Plano, TXResponded 5 days agoWe’re sorry to hear about your experience, but the feedback is appreciated. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
16. BM

    BikinMike

    Dallas

    1 review

    4.0

    1 review

    Dined on January 14, 2023

    overall4food5service4ambience4

    My wife has some dietary requirements and our chef made every effort to take care of her. Our food was great and the conversations at the table were very pleasant. We'll be back!

    Report
17. S

    Shay

    1 review

    5.0

    1 review

    Dined on January 14, 2023

    overall5food5service5ambience4

    Waiting to be seated because your entire party hadn't showed up yet when you had 10 of the 15 there...that has to change!! But I loved that place....Jackie the waitress was phenomenal and beautiful...very friendly and a perfect place to enjoy a dinner with a small group of people..I'll be back!!

    Report
18. GG

    GwendolynG

    Dallas

    1 review

    3.0

    1 review

    Dined on January 14, 2023

    overall3food5service4ambience1

    Celebrating my moms birthday. Made reservation even though we had some late family members once all arrived they sat us very quickly. However from the moment we walked in the smoke was noticeable. I wondered if they cooks had their vents open and then after being inside a few mins I was sweating it was so hot. My mom was sweating my sister!! My eyes were running from the smoke and it was hot the entire time. I couldn’t believe it. First time at this location but many times at others and I never experienced such a miserable time due to the smoke and temperature in the restaurant. Also the table were too close. The chef from another table was less than a foot away. I literally could touch him without a full extended arm. If my hair was not in a bun I would’ve be worried for it. I can’t imagine eating there ever again.

    Benihana - Plano, TXResponded 5 days agoHi GwendolynG, we wish your experience could have been better, but appreciate you taking the time to share your feedback. We’ll use this as a learning experience as to how we can improve. Please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
19. OT

    OpenTable Diner

    Dallas

    1 review

    5.0

    1 review

    Dined on January 13, 2023

    overall5food5service4ambience4

    Great! The food has sooooo much flavor and I love the performance with the chefs.

    Report
20. OT

    OpenTable Diner

    Dallas

    1 review

    3.0

    1 review

    Dined on January 13, 2023

    overall3food4service3ambience3

    Service was very slow. Our order was not correct. I don’t believe the shrimp was cooked all the way. The chef was great! And overall, the food was good. They were very busy with a lot of celebrations- was surprising for a Thursday evening. We’ve been before and had a much better experience than we did this go around.

    Benihana - Plano, TXResponded 5 days agoDear valued guest, we wish your experience could have been better, but appreciate you taking the time to share your feedback. We are always looking for ways to increase customer satisfaction and will pass your comments along to management. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
21. OT

    OpenTable Diner

    Dallas

    1 review

    vip
    2.0

    1 review

    Dined on January 12, 2023

    overall2food2service4ambience2

    This was probably the worst experience we have ever had. The only thing that made the meal was the 2 servers who took care of us. It was very smoky, people were coughing everywhere, and the chef who was cooking for us was not engaging at all. My boys love hibachi, and my older som actually said this is not fried rice, it was not cooked enough. We had to ask for extra seasoning, salt and more to even get him to eat. The people around us didn’t even finish their steak. This location for where it is needs to step it up

    Benihana - Plano, TXResponded 5 days agoWe’re sorry to hear about your experience but the feedback is appreciated. Your comments will be shared with the rest of the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
22. WR

    WilliamR

    1 review

    3.0

    1 review

    Dined on January 11, 2023

    overall3food2service3ambience3

    My food had very little flavor. I would assume it was the chef that caused this situation. The food was not worth the price. I probably would not go back to this restaurant. I am disappointed that this was my opinion.

    Benihana - Plano, TXResponded 3 days agoThanks for reviewing us, WilliamR. Your feedback is appreciated and we take it to heart. It’s important for us know how we can better serve our customers and your comments will be shared with the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
23. KM

    KylaM

    Dallas

    34 reviews

    vip
    4.0

    34 reviews

    Dined on January 10, 2023

    overall4food5service5ambience4

    Great food and atmosphere!

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24. OT

    OpenTable Diner

    Las Vegas

    1 review

    1.0

    1 review

    Dined on January 9, 2023

    overall1food3service1ambience1

    I love love love Benihana’s…I convinced my friend to drive 45 mins just to eat there. We were sat at 7:15 which was ahead of schedule. Sat there for 45 mins before we got our drinks, and then waited another 45 mins before someone came to take our dinner order. It was just a disaster. Super disappointing

    Benihana - Plano, TXResponded 3 days agoDear valued geust, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
25. JS

    JSV4

    Dallas

    3 reviews

    vip
    2.0

    3 reviews

    Dined on January 8, 2023

    overall2food2service1ambience2

    The overall quality has just gone downhill at Benihana over the past 3-4 years. Just the food quality, the staff just doesn't care. A couple things to point out that are just sad when you are paying well over $100 for a date night, and no alcohol. 1) empty water and iced tea almost the whole meal, when they did fill it up, zero ice 2) the table next to us had a few ladies playing loud inappropriate music on their phone, NOT ONE staff member said anything and it was just flat out rude 3) food quality was just blah. Not good at all and just overall terrible experience. 4) I know we as consumers are supposed to just "accept the service" but when does it end? They talk to you like crap, they have zero personality, and just don't care about service. It's sad and especially at a place with Benihana's good name.

    Report
26. S

    Susan

    1 review

    4.0

    1 review

    Dined on January 8, 2023

    overall4food5service2ambience3

    Food was wonderful! Very warm and stuffy. Service was not good! Took forever to get someone to wait on us then took for ever to get drinks. (Tea and water) Then asked twice for sweet and low. No ice in drinks. (Tea and water) Food and trash was wiped on the floors and left there.

    Report
27. MZ

    MichaelZ

    Houston

    14 reviews

    vip
    4.0

    14 reviews

    Dined on January 8, 2023

    overall4food5service4ambience4

    Had a 7pm reservation but as usual it’s always 30min late. I understand that but then they need a bigger waiting area or bar

    Report
28. c

    cupcakesnlattes

    Austin

    37 reviews

    vip
    1.0

    37 reviews

    Dined on January 8, 2023

    overall1food1service1ambience1

    It was a crazy busy night we waited 30min for our table even with reservations. Our server must of had too many tables because it took a long time to get drinks/refills, ice cream no water refills. Our chef was not the best - piled all our food on top of each other. It was one huge mountain of food in the middle of my plate. No tricks and the fried rice he didnt evem mix well. It was my friends bday no birthday dessert. Wont be back

    Benihana - Plano, TXResponded 5 days agoDear cupcakesnlattes On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
29. A

    Anonymous

    1 review

    1.0

    1 review

    Dined on January 7, 2023

    overall1food2service1ambience1

    The service was subpar. It took over 15 mins to get a table after checking in 5 minutes before our reservation time. The tables are tight because they want to squeeze as many people in as possible. The service was terrible and had to ask multiples to get common items like a high chair. Will not be returning to this location. Needs better management and oversight.

    Benihana - Plano, TXResponded 5 days agoDear Anonymous on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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30. JH

    JoshH

    1 review

    5.0

    1 review

    Dined on January 7, 2023

    overall5food5service5ambience5

    From the waiter to the chef our overall experience was 5 star... benihana's is ok to me but that day I never had to ask for the waiter he keep the drinks filled, an always made sure we were ok. Our chef was hilarious and made his food with love he said it was his first day not sure if he was serious or not but if so he was excellent. I loved how they sat us not all shoulder to shoulder like usual. We will DEFINITELY be co.ing back to this location vs dallas just the scenery an staff made our experience one to remember.

    Report
31. JK

    JoshK

    1 review

    2.0

    1 review

    Dined on January 7, 2023

    overall2food4service1ambience3

    Paid for 2 dinner courses and was served the lunch portion, as well as not getting all what we ordered. The waitress was kinda rude and very inconsistent.

    Benihana - Plano, TXResponded 5 days agoDear JoshK We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
32. KR

    KimR

    Dallas

    17 reviews

    vip
    5.0

    17 reviews

    Dined on January 7, 2023

    overall5food5service5ambience5

    Our meal was great and Richard was very entertaining.

    Report
33. K

    Kitt

    San Francisco

    12 reviews

    vip
    2.0

    12 reviews

    Dined on January 6, 2023

    overall2food1service2ambience2

    Dirty and the chef had no personality

    Benihana - Plano, TXResponded 5 days agoDear Kitt We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
34. OT

    OpenTable Diner

    Des Moines

    2 reviews

    5.0

    2 reviews

    Dined on January 6, 2023

    overall5food5service5ambience5

    Excellent food atmosphere and service.

    Report
35. CH

    CorryH

    Dallas

    6 reviews

    4.0

    6 reviews

    Dined on January 6, 2023

    overall4food5service5ambience4

    Service and food was good as always. However, the restaurant was crowded for a Thursday and the seating was pretty tight which made me a little uncomfortable in our current environment.

    Report
36. A

    Anon

    Washington DC

    1 review

    vip
    1.0

    1 review

    Dined on January 5, 2023

    overall1food2service2ambience2

    Food is over-priced but quality is the same or worse than other Hibachi grills in the area. Inconsistent customer service. We were told that we could substitute rice for extra vegetables while ordering, All it got us was an additional strip of zucchini. Upon further enquiry, we were told that they don't substitute. Would have been nice to know that while ordering.

    Benihana - Plano, TXResponded 5 days agoDear Anon On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
37. OT

    OpenTable Diner

    Dallas

    10 reviews

    vip
    4.0

    10 reviews

    Dined on January 3, 2023

    overall4food4service4ambience4

    Meeting with Old Friends!!

    Report
38. R

    Rush

    1 review

    3.0

    1 review

    Dined on January 3, 2023

    overall3food3service3ambience2

    630 reservation. Wasn't sat til 7. Sat there waiting for chef to come cook dinner for 30 minutes. Way too long. Dinner was done at 830.

    Benihana - Plano, TXResponded 5 days agoDear Rush we apologize for the inconvenience. To better assist you, please contact us via the Contact Us page on our website so we can follow up with you directly. 

    Report
39. C

    Chrystal7

    Dallas

    16 reviews

    vip
    5.0

    16 reviews

    Dined on January 1, 2023

    overall5food5service5ambience5

    Always amazing food

    Report
40. EN

    EmilyN

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food4service5ambience5

    Richard was our chef and he did not disappoint. He made delicious food in a fun and entertaining way.

    Report