Benihana - Plano, TX

4
2477 Reviews
$30 and under
Japanese
Welcome to Benihana in Plano, Texas, where you’ll find a dining experience unlike any other! Our guests are seated at communal hibachi grill tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well as your taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi and sashimi prepared by a talented sushi chef and indulge in our famous, award-winning signature hot sake or a specialty cocktail.

Benihana Plano is located in The North Shops at Legacy near the fountain, where the colorful dancing waters provide a dazzling background from which to enjoy your Teppanyaki meal.

We offer complimentary valet parking for dinner on Friday and Saturday.

Support Benihana - Plano, TX during COVID-19

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Distancing maintained in common areas
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 2477 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.3
food
4.1
service
3.8
ambience
3.8
value
Noise · Moderate
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j
jclthei
1 review
Dined 2 days ago
Overall2food3service1ambience3

Had a reservation and arrived 10 minutes early. Was told table wasn't ready and we sat at the bar.
Sat at the bar for 20 minutes before being acknowledged by either of the 2 bar tenders. 6 people, including my gf and I, were sitting at the bar. Just as we got up to go sit at our table, bartender asked if we needed anything.
Our table was ready 15 minutes late. Then the food took forever to come out. We were ok a schedule and got behind because dinner took longer.

Benihana - Plano, TX
Responded 17 hours ago

Dear jclthei We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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CB
CandaceB
1 review
Dined 2 days ago
Overall3food2service3ambience3

We decided to try it out for our anniversary, but we won’t be back. This Benihana was very loud, but we did enjoy the other groups at our table. I found egg shell in my fried rice and the taste was a bit off. Our server didn’t feel well and we were all afraid we would be leaving with a stomach bug.

OT
OpenTable Diner
1 review
Dined 4 days ago
Overall3food3service4ambience2

We ALL had to send out drinks back to the bar. Waaay

Benihana - Plano, TX
Responded a day ago

Dear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

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Z
Zena
1 review
Dined 4 days ago
Overall2food4service1ambience1

Service was very slow. Both myself and my husband have a shrimp allergy that was disclosed at the beginning and it was not communicated to the person preparing our food. I was actually served shrimp and that's when I realized they didn't know. Both the server and person preparing food blamed each other for the lack of attention to our allergy. Aside from a manager being called over to get us new plates and food because we couldn't eat what was being prepared we never heard from a manager again which I think would have been appropriate in this situation. We didn't even have enough time to eat our dinner before we had to leave to get to our next event for the evening.

Benihana - Plano, TX
Responded a day ago

Dear Zena on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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R
Rosie
Jackson Hole
9 reviews
Dined 6 days ago
Overall3food4service2ambience2

We have been dining at this particular location since it opened six or seven years ago. Last night (a Wednesday night) we were celebrating our daughter's 17th BD. Our experience was mixed. Two shortfalls:
1. The restaurant was very short handed, thus our waitress was scrambling amongst several different tables, not doing justice to any one table.
2. The noise level made it impossible to carry on a group conversation.

On the positive side, the food was good. Our chef was not the entertaining type but he did a nice job tastefully preparing everything.

Overall, this was certainly not Benihana at its' best. Given the struggles ALL restaurants are now demonstrating, we will return, albeit not any time soon.

Benihana - Plano, TX
Responded 4 days ago

Dear Rosie on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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R
Ross
1 review
Dined 7 days ago
Overall4food5service4ambience5

I reserved a table for 7:15 and was seated around 7:45 due to low staff. Food was great and service was alright. Cool place to try out though

TS
TheSloanster
Dallas
5 reviews
Dined 7 days ago
Overall5food5service5ambience5

Always love a trip to Benihana! Food is always outstanding and the hibachi-side entertainment while the Chef's cook is so much fun.

OT
OpenTable Diner
Dallas
1 review
Dined 7 days ago
Overall3food4service3ambience2

The restaurant was not busy as we were eating relatively early on a Tuesday night. The staff appeared very inexperienced. Our cook failed to include the vegetables in our fried rice. We pointed it out as he was putting the rice in the bowls. He proceeded to dump out all the bowls and found the vegetables on his cart. Similarly he forgot to cook our mushrooms which accompanied our hibachi chicken. As he was slicing our chicken we asked him about the mushrooms which he had forgotten. After our meal we inquired about the green tea which was included with our meal. The waitress brought us green tea ice cream instead. We have gone to Benihana for over 35 years. The lack of management oversight was very disappointing.

Benihana - Plano, TX
Responded 4 days ago

Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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AN
ANGELB
1 review
Dined on October 11, 2021
Overall2food3service2ambience3

I was told I had to reschedule my reservation because I was 20 min late. To only reschedule for 815 and sit at the table until 920 with no chef. The poor waitress apologized but couldn't say where the chef was. When he finally arrived, he was tired and unenthused. We weren't offered an apology, we celebrated two birthdays, no birthday song, nothing was compensated. It was unacceptable. I could have kept my reservation if it was running that behind.

Benihana - Plano, TX
Responded 6 days ago

Dear ANGELB On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

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OT
OpenTable Diner
San Francisco
2 reviews
Dined on October 10, 2021
Overall3food1service4ambience3

Customer service was pretty. Food was small portioned and not the freshest.

Benihana - Plano, TX
Responded on October 11, 2021

Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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OT
OpenTable Diner
1 review
Dined on October 10, 2021
Overall5food5service5ambience5

Everything was great from the hosts, to our waitress, the food and of course the chef.

Benihana - Plano, TX
Responded 4 days ago

Dear Guest We are happy to hear that you enjoyed the dining experience!

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SB
SutanaB
1 review
Dined on October 9, 2021
Overall3food5service5ambience4

Our chef Hola was amazing and made the experience. Food was seasoned and cooked well. Had a great time for my sons bday

DS
DominickS
1 review
Dined on October 9, 2021
Overall4food5service4ambience3

It was nice however I felt the chef at the table could have been a little more entertaining

Benihana - Plano, TX
Responded 7 days ago

Dear DominickS Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

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G
Gordon
1 review
Dined on October 9, 2021
Overall5food5service5ambience4

Excellent service and overall a wonderful evening for family and out-of-town guests. Initial concerns re: timeliness of seating were dispelled after conversation with manager. Family and guests enjoyed the teppanyaki experience, as the chef was very engaging and interactive. We definitely missed the mung bean sprouts; please bring them back!

OT
OpenTable Diner
1 review
Dined on October 9, 2021
Overall5food4service4ambience5

Nice time with family and friends, yummy fresh food, my favorite yokosoba noodles with beef, I was surprised by the Long Island tea it was really good! 1st time having the wings different kind of flavor but cooked well! I will be back again.

Benihana - Plano, TX
Responded 7 days ago

Dear Guest We are happy to hear that you enjoyed the dining experience!

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LG
LegalGal29
Dallas
4 reviews
Dined on October 8, 2021
Overall5food4service5ambience5

Went there to celebrate my son’s 12 birthday. Our chef was fabulous and quite entertaining. He was telling jokes while cooking up a storm. It was one of our best meals there. I know it was a success when my 12 year old commented, “Epic birthday”!

Benihana - Plano, TX
Responded 7 days ago

Dear LegalGal29 Thank you for celebrating your special occasion with the Benihana team!

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JM
JerryM
Dallas
1 review
Dined on October 7, 2021
Overall5food5service5ambience4

Seems everytime we come we forget fried rice is not included, then when we get the bill, it surprises us. Asking if we want fried rice misleads people into thinking it's part of the meal. I never saw anything about an extra charge on the menu. Otherwise, everything is great.

Benihana - Plano, TX
Responded 7 days ago

Dear JerryM thank you so much for your feedback, we hope to see you back again soon!

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RJ
RobynJ
1 review
Dined on October 6, 2021
Overall5food5service5ambience5

Service & food was great and the atmosphere was very fun with all of the birthday celebrations.

Benihana - Plano, TX
Responded on October 8, 2021

Dear RobynJ Thank you for celebrating your special occasion with the Benihana team!

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D
Dude
Dallas
1 review
Dined on October 6, 2021
Overall3food5service1ambience4

Quite honestly, anything on the menu is really good.
My pick is Hibachi steak!

Benihana - Plano, TX
Responded on October 8, 2021

Dear Dude Thank you for your feedback! Come back soon!

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CH
CassieH
1 review
Dined on October 6, 2021
Overall3food1service3ambience3

We went to Benihana to celebrate my birthday and we’re very disappointed with the food. The fried rice was over cooked and our filet mignon had no seasoning. Very disappointed considering we only eat there a few times a year due to the cost. Wish I could have a redo.

Benihana - Plano, TX
Responded on October 8, 2021

Dear CassieH Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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JE
JuneE
1 review
Dined on October 4, 2021
Overall3food2service3ambience3

Waiter did not know his Sushi menu, and even though he was trying, it lacked the attentiveness - like we had to ask for chopsticks when sushi was delivered to us, and instead of getting the chop sticks which was not too far away, he proceeded to
take other people's orders.
Location of the Restaurant is hard to find.
Experience was OK -
Food - they could add more veggie to the Hibachi - like bean sprout - lacks seasoning.

Benihana - Plano, TX
Responded on October 6, 2021

Dear JuneE On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

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JG
JoshG
1 review
Dined on October 2, 2021
Overall1food2service3ambience1

We had reservations for 8 pm, party of 5 for a Birthday celebration made several days prior. Showed up approximately 25 minutes before 8 just to. Heck and wait for our time. It was 8:45 before we were sat. Restaurant staff seemed to be struggling keeping up with the amount of people there for dinner. Outside of that, food was meh & hibachi chef seemed new. Just not the experience we are used to with this Restaurant.

Benihana - Plano, TX
Responded on October 5, 2021

Dear JoshG On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

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d
vipdisney
Dallas
30 reviews
Dined on October 2, 2021
Overall5food4service4ambience4

Lots of kids for homecoming maybe. Our chef didn’t do many tricks or interaction but we didn’t care that much since we’ve been to hibachi before. It would have been lame for first timers though.

Benihana - Plano, TX
Responded on October 7, 2021

Dear disney On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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OT
OpenTable Diner
Houston
3 reviews
Dined on October 2, 2021
Overall2food3service3ambience1

The hostess staff was dismissive and had entirely too much attitude to be in the hospitality industry. They seemed bothered by those wanting to check in for reservations. Also, had a table full of staff folding napkins behind them joking around and ignoring customers. The only saving grace to our dining experience was our waiter, whom I can’t call by name because we weren’t given one. He was attentive, nice and efficient. The food was average at best. There was very little chicken in the chicken fried rice and our steak was over cooked. The scallops were rubbery and I can’t even describe the texture of my poor lobster. The chef acted annoyed to be there, making my birthday lunch a very sad experience. We have never had such a bad experience at a Benihana and do not recommend this location. We will go back to the Addison location when visiting DFW again.

Benihana - Plano, TX
Responded on October 5, 2021

Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

Report
VR
vipVaniR
Dallas
4 reviews
Dined on October 1, 2021
Overall3food2service2ambience3

Our server was sufficient, but our hibachi chef was offensive. He spoke very rudely and made horrible comments to us. This was not a good experience. Which is very unfortunate as we make this restaurant a go to for our celebrations.

JS
JenniferS
1 review
Dined on September 29, 2021
Overall3food2service4ambience3

The chef really over-salted our food and overcooked the shrimp appetizer. He then over-salted my filet and gave my order of shrimp to someone else. He also repeatedly joked about calling “security” when an older diner asked for “no salt” on her food. Beyond that, the hostess seated us at a full table with no spacing for COVID between parties. I won’t go back to the Plano location.

CM
CourtneyM
San Francisco
1 review
Dined on September 28, 2021
Overall5food5service5ambience5

The food was outstanding! We love celebrating birthdays!!

Benihana - Plano, TX
Responded on October 6, 2021

Dear CourtneyM Thank you for allowing us to be a part of the special occasion!

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OT
vipOpenTable Diner
Dallas
3 reviews
Dined on September 28, 2021
Overall2food4service2ambience2

Very mediocre, not worth the $200 for 2 adults and 2 small kids. It was our daughters 4th birthday.

Benihana - Plano, TX
Responded on October 11, 2021

Dear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

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JL
JenniferL
Dallas
4 reviews
Dined on September 27, 2021
Overall5food5service5ambience5

My experience has always been excellent.

Benihana - Plano, TX
Responded on September 30, 2021

Dear JenniferL thank you so much for your feedback, we hope to see you back again soon!

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TM
TonyM
Dallas
1 review
Dined on September 26, 2021
Overall3food5service3ambience3

We had a table reserved for 530 pm Sunday, it was about 610 pm before we was ever seated, we almost left and went somewhere else. The food was great , once seated the service was good.

Benihana - Plano, TX
Responded on September 28, 2021

Dear TonyM Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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BM
vipBMarieB
Dallas
16 reviews
Dined on September 26, 2021
Overall5food5service5ambience5

Our server was great! He was working 3 large party tables and was very attentive. Although a person at our table was rude to him saying he forgot to ask him about ice cream. Well, he was running between 3 tables doing his BEST. We need to appreciate people in the service industry. We as patrons want to be treated with respect, well that is reciprocal. I called back to get the young mans name, spoke with female manager and the servers name was Zach. We were there for lunch on 9/25 around 2-2:30 with my daughter. Good job Zach!!!!

Benihana - Plano, TX
Responded on October 5, 2021

Dear BMarieB We are happy to hear that you enjoyed the dining experience!

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KK
KendraK
Dallas
1 review
Dined on September 25, 2021
Overall5food5service5ambience5

Everything was awesome and the food was great. Definitely will be back.

Benihana - Plano, TX
Responded on September 29, 2021

Dear KendraK thank you so much for your feedback, we hope to see you back again soon!

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OT
OpenTable Diner
1 review
Dined on September 25, 2021
Overall5food5service5ambience5

The experience was everything and the food was great

Benihana - Plano, TX
Responded on September 29, 2021

Dear Guest We are happy to hear that you enjoyed the dining experience!

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OT
OpenTable Diner
Dallas
1 review
Dined on September 25, 2021
Overall5food5service5ambience5

Always a great time.

Benihana - Plano, TX
Responded on September 28, 2021

Dear Guest On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

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t
viptomj
Philadelphia
25 reviews
Dined on September 24, 2021
Overall5food5service5ambience2

We had a great time at Benihana'a - the food was great and the service was awesome.
Most incredible was we sat across from a family who were celebrating a birthday. The conversation was fun.
They finished their dinner quickly and said they were headed out to go bowling. On the way out the turned to us and said that they took care of our bill.
WHAT we said - we could not believe it. Complete strangers would do something that incredible. WE THANK THEM FOR DOING SOMETHING VERY SPECIAL.
We wish we got their info so we could thank them for doing something special. Great times at Benihana's

Benihana - Plano, TX
Responded on October 5, 2021

Dear tomj thank you so much for your feedback, we hope to see you back again soon!

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OT
OpenTable Diner
Dallas
1 review
Dined on September 23, 2021
Overall5food5service5ambience5

Very great! Food cooked exactly how I order

Benihana - Plano, TX
Responded on September 28, 2021

Dear Guest We appreciate you dining with Benihana, thank you for the kind words!

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NH
NicoleH
New England
7 reviews
Dined on September 22, 2021
Overall3food5service4ambience2

The food is always good and we had a really great attentive waitress which was not the case a few weeks ago. The place was overcrowded on a Wednesday and even though we had a reservation it was about a 20 minute wait. It was loud and smoke filled the air. The cooks seemed very hurried to finish their job and not really engaged with the patrons which is kind of the draw of the restaurant. The servers seemed overextended. Our meal was delicious but took long to come and it was not an enjoyable experience, I’m not sure we will go again.

Benihana - Plano, TX
Responded on September 24, 2021

Dear NicoleH Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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JB
JordanB
1 review
Dined on September 20, 2021
Overall2food3service1ambience2

I’ll be very honest, this experience was horrible. I drove from Aubrey, Texas because I heard this place was amazing. I had a reservation at 7, was seated until 7:20. After being seated it took 23 minutes to get a drink. Our soup and salad came out right when the chef did so we had to hurry up and eat it. Then as we get our food, everything is completely salty. So we go to pay for our check, and our server took another 30 mins just to give us back OUR CARD

Benihana - Plano, TX
Responded on September 23, 2021

Dear JordanB On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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OT
OpenTable Diner
Dallas
2 reviews
Dined on September 19, 2021
Overall3food3service1ambience4

Reservation for 1:15 didn’t get seated till 2:00. Server was trash but we still tipped 50. Bathroom was nasty. I won’t be going back

Benihana - Plano, TX
Responded on September 21, 2021

Dear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

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OT
vipOpenTable Diner
Dallas
8 reviews
Dined on September 19, 2021
Overall3food4service2ambience3

We love Benihana’s but didn’t have the best experience on our last trip. Once we sat down to eat we waited over one hour for our chef to come to the grill. We kept being promised that the chef was on his way but we waited a really long time. Not sure what the issue was with the chefs but it was a little disappointing.

FAQs

You can order delivery directly from Benihana - Plano, TX using the Order Online button. Benihana - Plano, TX also offers delivery in partnership with Postmates and Uber Eats. Benihana - Plano, TX also offers takeout which you can order by calling the restaurant at (469) 467-2242.

Benihana - Plano, TX is rated 4 stars by 2477 OpenTable diners.

Benihana - Plano, TX does offer gift cards which you can purchase here https://www.benihana.com/gift-cards/.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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