Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL

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1. K

   Kayla

   1 review

   2.0

   1 review

   Dined 2 days ago

   overall2food3service2ambience3

   The food was good, but we were sat at 5pm with only one other table sat after us and ordered quickly and the cook didn’t show up to start cooking the food until 5:45pm. There was zero communication from wait staff on why it took so long to the point we assumed they were just cooking the food in the back and were just going to bring it to the table. Most people in the Disney Springs area have plans and we made our reservation at 5 because that should have allotted enough time to make it to a 7:30 concert. We didn’t leave the restaurant until 7pm. If the place had been packed I could understand, but to be the first table sat and wait 45 minutes before our food has begun to be cooked is ridiculous. We stay at the hotel often, but we’ll be eating elsewhere from now on.

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2. B

   Buddy

   Orlando

   14 reviews

   vip
   1.0

   14 reviews

   Dined 3 days ago

   overall1food1service1ambience3

   The server was nice but inexperienced. Our cook Juan did not do an onion volcano nor a Mickey Mouse with rice. But he burned some of the zucchinis and some onions. My New York Strip was overcooked. When we left, the hostess validated our parking ticket and not even asked us how it was or said good bye. Our friends warned us already about the poor food quality. We should have listend.

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3. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined 4 days ago

   overall1food1service5ambience3

   I would not recommend this place. The food was terrible. They used 5lbs of butter, overcooked the rice and all the meat and at the same time nothing had any flavor. The chef also was not skilled what so ever and all the “tricks” he attempted, failed. The only positive about this experience is that our server was great.

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4. F

   Fernanda

   New York Area

   2 reviews

   vip
   2.0

   2 reviews

   Dined 5 days ago

   overall2food2service1ambience1

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5. IS

   IsabelaS

   Orlando

   1 review

   4.0

   1 review

   Dined 6 days ago

   overall4food5service5ambience5

   The staff is extremely nice. The food is excellent.

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6. OT

   OpenTable Diner

   Atlanta

   9 reviews

   vip
   5.0

   9 reviews

   Dined 7 days ago

   overall5food5service5ambience4

   This location is consistently good. We have dined here many times over the last 20ish years and have yet to be disappointed!

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7. OT

   OpenTable Diner

   Chicago

   3 reviews

   4.0

   3 reviews

   Dined on January 21, 2023

   overall4food5service3ambience5

   Biggest issue was wait time. We had reservations for 545 pm but took an hour to be seated. By the time we were done eating it was 8 pm. Kind of a long time commitment. Other Japanese steakhouses do the same thing, they let you make reservations but you really don’t have a reservation, it’s more of like adding your name to the hostess list and then it takes forever to get seated. Secondly, service from waiter and cook was also slow. We had to ask the cook for sauces to add to our meals. The cook was entertaining.

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8. NY

   NicY

   Naples

   2 reviews

   3.0

   2 reviews

   Dined on January 17, 2023

   overall3food4service3ambience3

   Food was very good, the show good as usual and service from the waiter and chef was good. Our table was delayed by 15-20 mins beyond the reservation time but at least we were advised upon arrival of such delay. In my view attendant/greater needs to be nicer dealing with the public given she’s the first person customers interact with upon arrival, not a nasty person but should be nicer to arriving clients, a smile and friendlier face doesn’t hurt (maybe she was having a bad/long day).

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 3 days agoNicY, thank you for the constructive criticism, and sorry we couldn’t make it a 5 star experience. It’s important for us know how we can better serve our customers and your comments will be shared with the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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9. OT

   OpenTable Diner

   Chicago

   1 review

   4.0

   1 review

   Dined on January 17, 2023

   overall4food5service2ambience3

   Even though I had a reservation, they made me wait for more than 30 minutes to be seated. Their service was not good. The food was great.

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10. s

    sbm7117

    Charleston

    26 reviews

    vip
    3.0

    26 reviews

    Dined on January 15, 2023

    overall3food2service5ambience4

    Food was mediocre at best. Steak was tough and over cooked. Sauces were tasteless. Service was exceptional and the manager was exceptional, taking one half of of one dinner. Soup wasn’t hit and meal was paced poorly.

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11. OT

    OpenTable Diner

    Orlando

    1 review

    2.0

    1 review

    Dined on January 15, 2023

    overall2food3service3ambience3

    We had reservations for 715 and wasn’t seated until 8 due to a teppanaki grill being out. No updates were given and had to come up to host stand to ask for status and no one able to give us answers

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12. TH

    TomH

    Orlando

    1 review

    2.0

    1 review

    Dined on January 14, 2023

    overall2food2service1ambience2

    I’ve dined at Benihana restaurants dozens of times in many different cities. Always a pleasure, with A+ food and service. However this recent visit was horrible. Incredibly slow and sloppy sevice. The hibachi meal nothing like anything from past experiences. So disappointed, especially since we were there for a birthday celebration.

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13. M

    Michael

    Chicago

    1 review

    2.0

    1 review

    Dined on January 14, 2023

    overall2food3service2ambience1

    We had made a reservation but they were running :30 min behind even with a reservation. Restaurant was extremely loud and filled with smoke from the food due to dirty exhaust fans. The ceiling tiles are covered in the oils, etc from the cooking. The chef was extremely friendly and the food was good. $7 extra per person for fried rice is a little excessive. All in all it was not worth the price we paid.

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14. E

    Ejva

    Miami

    14 reviews

    5.0

    14 reviews

    Dined on January 13, 2023

    overall5food5service5ambience5

    Great experience. Chef was awesome! Food was great!

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15. I

    Ivybloom5

    Dallas

    15 reviews

    vip
    1.0

    15 reviews

    Dined on January 13, 2023

    overall1food1service1ambience1

    The cook messed up our rice, burned the shrimp and chicken in the fried rice. The. The cook engaged in conversation so much with the table, the forgot food was burning up on the grill. I would not recommend this restaurant to anyone.

    Report
16. AD

    AlexisD

    1 review

    5.0

    1 review

    Dined on January 12, 2023

    overall5food5service5ambience5

    Chef AJ was awesome he had the whole table laughing and the food was delicious keep up the good work the service was on point.

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17. OT

    OpenTable Diner

    Orlando

    3 reviews

    5.0

    3 reviews

    Dined on January 12, 2023

    overall5food5service5ambience5

    The team at our table Junior and another female were amazing. Very professional and made our experience worth wanting to return

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18. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on January 10, 2023

    overall3food3service3ambience2

    Was very slow

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19. AS

    AnthonyS

    San Francisco

    3 reviews

    4.0

    3 reviews

    Dined on January 10, 2023

    overall4food4service4ambience3

    Overall good. Our chef Doni was very informative and engaging. Our server was very attentive.

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20. KT

    KenTable127

    Orlando

    17 reviews

    3.0

    17 reviews

    Dined on January 9, 2023

    overall3food3service1ambience2

    Food was ok not as expected from previous experience but our server was terrible! Very slow and inattentive to our needs! She didn’t even ask us if we wanted refills on our drinks, brought us cold rice and didn’t bother to ask if we wanted tea or ice cream at the end of the meal (which is included in the price)! Very poor!

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21. R

    Rich

    1 review

    4.0

    1 review

    Dined on January 8, 2023

    overall4food5service3ambience4

    Food was great and our chef - Julian was fantastic. Our sever Molly was very disappointing. Not attentive and was slightly apologetic after we ate about being busy. She wrote down our orders but still forgot what some of group ordered. For the price of the food and the fact that it’s at Disney, the service expectations should be much higher. Especially when there are other options similar in style to Benihana.

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22. KM

    KatieM

    Orlando

    2 reviews

    vip
    4.0

    2 reviews

    Dined on January 8, 2023

    overall4food4service2ambience3

    Food quality was delicious. But I was expecting real tuna in my sushi from all the advertisements I was seeing. The entire table was left without drinks for quite a while.

    Report
23. RS

    RosmeryS

    1 review

    2.0

    1 review

    Dined on January 7, 2023

    overall2food5service1ambience5

    The customer service staff was very spoiled and asked for

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 3 days agoDear RosmeryS We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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24. g

    gary

    1 review

    2.0

    1 review

    Dined on January 6, 2023

    overall2food5service1ambience1

    expensive as hell for a restaurant that forgets to give the sides

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 3 days agoDear gary Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
25. GN

    GingaNinja

    Chicago

    10 reviews

    2.0

    10 reviews

    Dined on January 5, 2023

    overall2food4service2ambience5

    Had 8pm reservations. Arrived at 7:50 and waited until 8:30 before asking “

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 3 days agoDear GingaNinja we apologize for the inconvenience. To better assist you, please contact us via the Contact Us page on our website so we can follow up with you directly. 

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26. T

    Tammy

    Orlando

    1 review

    3.0

    1 review

    Dined on January 5, 2023

    overall3food3service3ambience3

    The meal was fine, but the portion sizes were significantly less than what is provided by nearby competing Japanese steakhouses. Not sure I would choose Benihana next time.

    Report
27. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on January 4, 2023

    overall2food2service2ambience2

    Extremely long wait time even with a reservation. The cook was not organized and did not do the normal fancy tricks as we had experienced in the past.

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 3 days agoDear Guest we apologize for the inconvenience. To better assist you, please contact us via the Contact Us page on our website so we can follow up with you directly. 

    Report
28. JD

    JasonD

    1 review

    5.0

    1 review

    Dined on January 3, 2023

    overall5food5service5ambience5

    First time guests so we were a bit uninformed. Our server and chef were more than accommodating to our questions. Great time and our kids loved the show. Food was extremely delicious and very generous!!!!

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29. JB

    JulietaB

    Washington DC

    15 reviews

    vip
    5.0

    15 reviews

    Dined on January 2, 2023

    overall5food5service5ambience5

    Juan our chef was AMAZING. He did and serve things differently but I really like the way he did it. Waitress was keeping an eye on us most of the time. Food is always yummy, we come once a year when we visit Orlando and it is totally worth it.

    Report
30. SL

    ShalynL

    New Orleans

    12 reviews

    vip
    5.0

    12 reviews

    Dined on January 2, 2023

    overall5food5service3ambience5

    The food was absolutely delicious!!! The service was slow, but ok.

    Report
31. KP

    KiranP

    Tampa

    2 reviews

    5.0

    2 reviews

    Dined on January 1, 2023

    overall5food4service5ambience4

    I am Orlando Residence. I have been coming here for over 20 Years. Staff are always wonderful and accommodating. Had a great night last night. Our table Cheff was amazing. I will be back. Kiran

    Report
32. B

    Belle

    Houston

    10 reviews

    vip
    3.0

    10 reviews

    Dined on January 1, 2023

    overall3food3service3ambience3

    Seemed a bit discombobulated. The service was not what we were accustomed too.

    Report
33. SE

    SusanE

    1 review

    2.0

    1 review

    Dined on January 1, 2023

    overall2food4service1ambience2

    Service was extremely slow. Appetizers were forgotten until the end of meal but manager removed from bill. We had to ask for the ice cream that came with our meal. Then had to wait forever to pay the bill. The cook didn't have much showmanship which is part of the experience. We watched other cooks doing fantastic tricks. We were there to celebrate a birthday but nothing occurred. I would try the restaurant not at hotel in orlando.

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 3 days agoDear SusanE On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

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34. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service5ambience5

    Very comfortable and service excellent

    Report
35. OT

    OpenTable Diner

    Orlando

    6 reviews

    vip
    3.0

    6 reviews

    Dined on January 1, 2023

    overall3food3service3ambience3

    New Year’s Eve dining with the family. It was a very basic experience.

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36. GF

    GloriaF

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service5ambience5

    Excelente food. Our Chef was very creative and funny!!! We enjoy our New Year eve !!!!

    Report
37. LP

    LeilaP

    Key West

    13 reviews

    5.0

    13 reviews

    Dined on January 1, 2023

    overall5food5service4ambience4

    New Years Eve at Benihana! Had a nice time and met a very nice couple. The chef was really entertaining and we had a great experience. Near Ft Wilderness Campground. Uber for $12 bucks there. Lots of food!

    Report
38. RL

    RLWB

    San Francisco

    3 reviews

    1.0

    3 reviews

    Dined on January 1, 2023

    overall1food2service1ambience1

    We made reservations for 8:15 and we're not seated at our table until 9:00. This is the 3rd time we've visited this restaurant and each and every time we've had to wait quite a long time to be seated even with reservations. After being seated it took quite a while for our waitress to appear after which she took our drink order and disappeared. This would be a theme throughout the night. Our chef must have been new, he miscounted the number of shrimp needed for our meal, he overcooked our steak and totally forgot to serve the dipping sauces with our meals. His one saving grace, he was very entertaining and the fried rice was good. The ventilation in the restaurant was horrific in both the waiting area and in the eating area. This will be the last time that we visit this restaurant. We were extremely disappointed in our overall experience.

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 3 days agoDear RLWB on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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39. ST

    ScottT

    Orlando

    1 review

    3.0

    1 review

    Dined on January 1, 2023

    overall3food5service2ambience4

    Great food, fun ambience, slow service. The servers were very slow. It wasn't that busy, they just didn't know how to multi-task and they were apathetic.

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 3 days agoDear ScottT Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
40. A

    Anonymous

    Orlando

    19 reviews

    vip
    5.0

    19 reviews

    Dined on January 1, 2023

    overall5food5service3ambience3

    While others at my table though the service was outstanding, it was not. I got my salad after everyone was done eating theirs. The chef asked her for things and she never brought them, including my Lobster. She never cleared my appetizer, soup, or salad plates, or even my empty glasses. The chef, however, was incredible! The zucchini was so delicious that I ate it all (I don't like zucchini!). Best food I have had at Benihana in years! He was personable and everything was cooked to perfection!

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