Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL

We had a horrible time here on Thanksgiving. Had a reservation for 8:30 and was not sat until 9:30. The server Gabriel was evidently frazzled and forgot many of our drinks and my salad. We never got the sushi rolls that we ordered before the chef came to the table and when I was served my salad late, the waiter had his thumb fully inserted into the bowl sticking into my salad. On top of this the waiter forgot my steamed rice after forgetting countless items for each party at the table. I decided to speak with a manager separately so I left the table to do so. Upon returning to my table, the waiter came up and asked if I wanted fried rice; evidently confused I said “no, we dont need anything” the waiter than proceeded to screamed in my face that I was being rude the entire dinner and that he was sick working the holiday. Everyone at my table was shocked, especially because I had done nothing to provoke him. I didnt even confront him for having his finger inside my salad. After this ordeal I spoke with Oscar, another manager there about what had just occurred. The manager comped the meal, that I didnt eat any of, and went to get me some gift certificates as compensation. As I was waiting for the cirtificates, that same server came up to my family and I and said “your meals have been comped, I dont know why youre still sitting here.” I could not believe the horrible service/experience we had at this restaurant. And on a holiday no less. I am 23 and have worked in many different restaurants as both BOH and FOH staff and I have never seen anything like this. I will never eat at a Benihana again. Would give negative stars if I could.

Awesome experience on Thanksgiving!

Overpriced, limited menu. Better off going to an off brand teppanyaki restaurant that will be a better value and appreciate your visit.

Table for 8 was made to seat 9 too tight

reservations was 8:15 didn’t get seated for 20 min took an hours before the cook came , waitress didn’t make it back for a while ate without anything to drink , took like 30 min to get the bill , another couple at the table got up and let without paying , we did stay to pay .

It took two hours for our dinner experience. Our experience was nothing more than the chef banging in the grill.. he forgot one part of our order so after everyone was done eating he went to the kitchen to get the remaining food to cook. Another party at our table asked for plain rice which never came. Overall this was overpriced and disorganized.

Wasn’t happy with my experience. Had a group of 6. Made a reservation, took forever to be seated, then for order… when they cooked the portions were small. Seriously no joke. When we got the bill we charged extra for fried rice $5.50 per person. 6 people = $33. Total bill was $200 plus tip because even soft drinks were $3.79 per person. Guess we have to mark up and charge more to make up for Covid closure? Definitely won’t be back for the amount we were charged for the lack there of food.

We were finally seated almost one hour later than our confirmed time. Our cook, Marie, used an awful lot of salt while cooking. Steak was tough, not very good. Sorry!

Food and service was good. Very clean and fairly priced. Kids had fun.

Lost our order, soup was cold and didn’t take order correctly

We visit every year and it always delivers excellent food and entertaining chefs.

it was my granddaughters birthday

We were celebrating my grandson’s birthday and wanted a special dinner. The food was delicious; it couldn’t have been better. Our chef, Louis, performed magic tricks, created a Mickey Mouse with fried rice and juggled utensils. The bill was about average for Disney World.

My only suggestion for improvement would be to invest in bigger hibachi tables. We were crowded and had trouble funding space for our dishes.

Samurai our chef was amazing! We’ve been to a plethora of Japanese Steakhouses over the years and his culinary act was spectacular. He performed tricks my wife and I had never seen before.

From Louisiana. Vacationing in Orlando. Our chef, Taj (I hope I spelt correctly) was excellent! Food seasoned and cooked perfectly! He was very personable. Enjoyed!

great place to take older children to watch “cooking show”

Great choice and a great feed. You never leave hungry from here

We had a reservation at 9:15pm and when we showed up they said we have to wait 45 minutes to get seated. They were so behind and there were people with reservations waiting over an hour but they were still taking reservations. They weren’t apologetic about it at all. We were there exhausted after 12hrs of Disney World and with a kid. Even after we were seated it took over one and half hours to get the complete meal. We had pack our food and leave by that time. We weren’t the only family who did that.

Birthday dinner

Had a reservation that was not accommodated still ended up waiting a hr. The cook even took 30-45mins to come out. So 7:30 reservations led to me finally leaving at 10pm.

We had a 7:30 reservation and they were running about 45 minutes+ behind. We did not sit until 8:30. The food was great and our server Jamie was awesome.

Like every other business, they were short staffed. We were there with two little ones for over 2 hours. The service was horrible we never got refills and we had to ask several times for simple things. Not going back.

Had a great experience! Our server was excellent, had a 3 year old with us and she took great care of her despite being very busy. Wish I would’ve gotten her name.

Food could of been better no taste at all and the chef didn’t do anything to entertain us he looked like a robot

Excellent all the way around from service to food quality

Amazing simply wonderful experience would recommend to everyone

The food was not worth the price. The service was good.

Chef was not at all into being there. Grill was not turned on and turned an already long wait into a longer experience, that was not necessary. Too much oil was used as food was slipping off our forks. I would not go back to this location.

Food was good, our waiter was good, but we waited 45 minutes to get in on top of our reservation time which was ridiculous. We have kids and we left the restaurant and 11:30 pm. There is no point of having a reservation if you cannot seat people on reservation time especially almost an hour past reservation time, not cool!

Very fun and lively experience. Such a great place to unwind after a long week of work!

To begin we had 9:30p reservations and were not seated until 10:15p. We had 6 adults and were placed at a hibachi grill with another party of adults 3. The table did not fit us all and we had to cram in even using the corners of the table. It was ridiculous. 5 of the adults were large and the staff could clearly see that we were not comfortable. I understand It was a Friday night and the restaurant was busy but we did book a reservation and expected better. The food was not very good either. The salad dressing was sour and when we made a comment to the server, her response was "yes It's terrible". We were celebrating a birthday and really anticipated a great experience. It was not that at all. We will think twice before returning.

Sat at the table an hour after the reservation. Server was great. Chef performance a 2/10. Not worth the price for the lack of show

Great spot! Delish food and entertainment. Bring your appetite!!

A great option if wanting something outside of Disney Springs for a similar value and show. Service was quick to get you seated and ready for the hibachi experience.

Wait was extremely long, once at the table service was good but disorganized when checking in for the reservation

My server was AMAZING & my cook was AWESOME! The food was delicious! I’ll definitely be back!

Service and food was terrible.

We had a great meal and our chef was awesome. Our server was very attentive to our needs. Will definitely go back

Food was great, but it was loud and smoky in the dining room

We were here for our daughters birthday. This was supposed to be a fun and amusing event and in turn was boring and the food was awful. We love coming to this restaurant but this time was a total disappointment. We will not be coming back again.