Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL

De reviews over Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL van mensen die hier hebben gegeten. Gebaseerd op recente beoordeling.

1. C

   Catelin

   Las Vegas1 recensie

   3.0

   1 dag geleden gegeten

   1. Algeheel 3
   2. Eten 2
   3. Bediening 4
   4. Sfeer 4

   Communal table is entertaining, but the chef locked onto the family. Paying attention and extra flair for the child was great, but the other adults there had a much higher sodium intake than my own party could handle and since the chef followed the other family’s queue, my own party was over saturated with salt. Everything else was good though. I really enjoyed the dragonfruit drink and there were a few others on the menu that looked good as well. Good ambience and overall the staff was friendly and the waitress attentive.
   

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2. j

   jeanette

   Tampa / West-Ce1 recensie

   1.0

   1 dag geleden gegeten

   1. Algeheel 1
   2. Eten 2
   3. Bediening 3
   4. Sfeer 1

   This was the worst hibachi place I’ve ever been to! The ONLY thing that was good was the steak. The chef had zero personality, cross contamination of food, $6 to “upgrade” from white rice to fried rice, their “veggies” consisted of a slice of zucchini and some onions. Almost $200 for 2 people when I can go to Kobe’s for 1/2 of that, get a better chef and better food!!
   

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3. I

   Ian vip

   Devon5 recensies

   5.0

   3 dagen geleden gegeten

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 4

   Another excellent experience at Benihanas - many thanks - we’ll be back!
   

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4. J

   Jennifer

   New York City2 recensies

   1.0

   6 dagen geleden gegeten

   1. Algeheel 1
   2. Eten 2
   3. Bediening 2
   4. Sfeer 5

   Our RSVP was for 8pm. We were sat at 8:45pm. After being seated at our table for 15 mins, our server showed up to take our drink order. Our food was not so great. Ordered filet mignon and they cut it so much, that it looked like bite size chopped steak pieces. Chef put way too much black pepper on everything. I will not be returning to this location.
   

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5. R

   Roberta vip

   Miami6 recensies

   1.0

   7 dagen geleden gegeten

   1. Algeheel 1
   2. Eten 3
   3. Bediening 1
   4. Sfeer 1

   Horrible experience. Turned a loyal benihana customer into someone that will not be returning, at least not this location. Arrived on time for reservation, was seated after nearly an hour and by 9:20 pm still didn’t have a chef at our table. No respect or consideration for our time. On top of all this, also had an entitled and rude hostess that lacks any courtesy to handle any situation. Clearly acted like she was above us and that having made a reservation there didn’t mean anything. We weren’t the only one in this situation. Staff clearly overwhelmed and not trained to handle any type of customer care. Our kids were exhausted and we ended up leaving 2 hours after our reservation without the main meal and a $40 parking charge. Very disappointed. Don’t recommend.
   

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6. B

   Brittany

   Baton Rouge / L1 recensie

   2.0

   7 dagen geleden gegeten

   1. Algeheel 2
   2. Eten 3
   3. Bediening 1
   4. Sfeer 2

   Waited an hour after our reservation time. Hostess rolled eyes when we asked how much longer, etc. A second hostess made a smart comment when I asked if they have WiFi (no phone service in restaurant and my phone was on SOS- I’d like to be reachable, as I was separated from my family) He stated, “We talk to each other here- it’s part of the experience.” Once seated, we waited 20 min for a waitress to take our drink order. Food was mediocre. Chef was fantastic, however. He made up for the awful experience, otherwise.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLReageerde 6 dagen geleden

   Hi Brittany, We're sorry to hear about your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. We aim to provide a seamless dining experience for all our guests, and it's clear we fell short during your visit. We apologize for the long wait time, the lack of communication, and the quality of food. We're glad to hear that our chef made up for your less-than-stellar experience with him. Your feedback is invaluable to us as we strive to improve. We hope you'll give us another chance to provide a better experience. Best Regards, The Management Team
   

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7. P

   Peter Michael

   New York City1 recensie

   1.0

   7 dagen geleden gegeten

   1. Algeheel 1
   2. Eten 2
   3. Bediening 1
   4. Sfeer 2

   Awful from start to finish. Very loud. Mediocre food. Way too expensive
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLReageerde 6 dagen geleden

   Hey Peter Michael, We're truly sorry to hear about your disappointing experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. We strive to provide our guests with a memorable dining experience and it's clear we fell short during your visit. We appreciate your feedback on the noise level, food quality, and pricing. We will certainly take your comments into consideration as we continuously work on improving our services. We hope you will give us another chance to make it right in the future. Best, The Management Team
   

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8. d

   debbie

   Orlando / Oost-1 recensie

   1.0

   Gegeten op 2 mei 2025

   1. Algeheel 1
   2. Eten 2
   3. Bediening 2
   4. Sfeer 3

   We were very disappointed coming here for dinner. We came last year and had an excellent experience that made us want to come back but totally opposite this year. We got there early knowing our reservation was later and asked if we could be seated early. They told us no so went into the bar where the bar top was not cleaned off. We took the seats because it’s all that was open and moved the dirty glasses up at the edge of the bar. They sat there the whole time we were having drinks. Then came time to our reservation. Still waited almost 30 minutes not for a table but the manager as well as the girl at the front seemed to have no clue who was going where and where people were waiting to be seated. They couldn’t find peoples reservations and looked very lost and confused. We finally sat down and drink orders were taken and brought but food came out way too late. A table that was seated after us got their food way before us. The chef was already starting to cook in front of us before we got our soup and salad. The hibachi food cooked in front of us had way too much salt on it. Not very good like I have at other restaurants of the same structure. Needless to say we were very disappointed in our dinner here. So different from the previous year. Will probably find somewhere else to go next time we visit Disney.
   

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9. P

   Pattie

   Orlando / Oost-1 recensie

   1.0

   Gegeten op 29 april 2025

   1. Algeheel 1
   2. Eten 4
   3. Bediening 1
   4. Sfeer 1

   Service was terrible, over 2 hours. Fortunately the cook was great
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLGereageerd op 1 mei 2025

   Thanks for the review, Pattie. We're truly sorry to hear about your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. It's disheartening to know that our service did not meet your expectations and we sincerely apologize for the delay. We're glad to know that our staff was able to provide you with great service despite the situation. Your feedback is invaluable and will help us improve. We hope you'll give us another chance to serve you better in the future. Best Regards, The Management Team
   

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10. K

    Kenneth

    Orlando / Oost-20 recensies

    3.0

    Gegeten op 26 april 2025

    1. Algeheel 3
    2. Eten 4
    3. Bediening 3
    4. Sfeer 3

    Our visit was a mix of both positive and negative. I began writing a detailed breakdown of those highlights and came to a typing limit way before being finished so I had to revise and keep it brief and generic. There were good and bad points in every aspect of the evening, the hostess, the server, the chef, and the ambiance. Without more space, I cannot explain all the things that happened, but it was not the entertaining and fun evening we expected. It has been a while since our last Benihana visit so maybe some things have drastically changed since then, but if so, these changes are not for the positive. In summary, the food was really good, the service had good and bad, the atmosphere was usually loud, and the flow of dinner was very much out of normal order. Based on this visit, it may be a while before we return.
    

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLGereageerd op 28 april 2025

    Hi Kenneth, Thank you for your feedback. We're glad you enjoyed the food and service, but we're sorry to hear there were aspects of your visit that didn't meet your expectations. We strive to provide a memorable experience and it's clear we fell short this time. We appreciate your detailed comments and will take them into consideration as we continue to improve. We hope to have the opportunity to provide you with a better experience in the future. Best, The Management Team
    

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