Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL

Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. P

   Pattie

   Orlando1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Service was terrible, over 2 hours. Fortunately the cook was great
   

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2. K

   Kenneth

   Orlando20 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Our visit was a mix of both positive and negative. I began writing a detailed breakdown of those highlights and came to a typing limit way before being finished so I had to revise and keep it brief and generic. There were good and bad points in every aspect of the evening, the hostess, the server, the chef, and the ambiance. Without more space, I cannot explain all the things that happened, but it was not the entertaining and fun evening we expected. It has been a while since our last Benihana visit so maybe some things have drastically changed since then, but if so, these changes are not for the positive. In summary, the food was really good, the service had good and bad, the atmosphere was usually loud, and the flow of dinner was very much out of normal order. Based on this visit, it may be a while before we return.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 2 days ago

   Hi Kenneth, Thank you for your feedback. We're glad you enjoyed the food and service, but we're sorry to hear there were aspects of your visit that didn't meet your expectations. We strive to provide a memorable experience and it's clear we fell short this time. We appreciate your detailed comments and will take them into consideration as we continue to improve. We hope to have the opportunity to provide you with a better experience in the future. Best, The Management Team
   

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3. W

   Welton VIP

   Orlando5 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We have been to other restaurants many times, but this was the most horrible experience we have ever had. The service was very slow and the food was of poor quality. My wife is allergic to gluten and milk, and even though she had instructed the attendant, they served her food with gluten. It was absurd. The soy sauce was out of date. The worst experience we have ever had.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 3 days ago

   Dear Welton, First and foremost, I want to sincerely apologize for your experience. We understand how critical food allergies are, and I am truly sorry for the risk this caused. I also appreciate you bringing the issue with the soy sauce to our attention — that should never have happened, and we are investigating it immediately. Please know that we are taking your feedback seriously and will be implementing additional staff training and quality control checks to ensure this does not happen again. If you are willing, I would love the opportunity to speak with you directly to apologize and learn more about your experience. We value every guest, and your feedback is essential in helping us improve.
   

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4. A

   Andrew

   Charlotte2 reviews

   1.0

   Dined on April 19, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It was horrible. The chef tried to hand my husband the knife and said you think you can do it better. Also, my son asked for a volcano and the chef told him tomorrow. He never did it. He burnt my chicken and my husbands surf & turf. The food was way over seasoned and took forever. No show just a horrible experience. The managers were jokes. One of them said to me after I packed up our food after my 2 kids & husband refused to come back to the table, well I guess you will enjoy your food later. This is in reference in me saying I’m not paying full price. Don’t go. We have been eating at this location for 12 years. Will never be back!
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on April 21, 2025

   Thanks for visiting us, Andrew. We're truly sorry to hear about your recent experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. It's clear that we fell short of our usual standards during your visit, and for that, we sincerely apologize. We understand how disappointing it must have been for you and your family, and we truly apologize for any discomfort caused. We're taking your feedback seriously and will use it to improve our service and food quality. We hope you'll give us another chance to make it right in the future. Sincerely, The Management Team
   

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5. T

   Travis

   Nashville5 reviews

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing!! Love Benihana, service & food was amazing!
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on April 21, 2025

   Hey Travis, the Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL Management Team thanks you for the amazing review! We're thrilled to hear that you loved our service and food. Your kind words mean a lot to us. We look forward to serving you again soon. Thanks again!
   

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6. W

   William VIP

   New York City10 reviews

   1.0

   Dined on April 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited an hour and a half to eat; only to have the table not working and everyone had to move to a different seating.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on April 18, 2025

   Thanks for the review, William. We sincerely apologize for the inconvenience you experienced during your visit to Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. We understand how frustrating it can be to wait for your table to be ready and for the service to be up to par. We are truly sorry for this inconvenience and we appreciate your patience. Your feedback is invaluable and will help us improve. We hope you will give us another chance to provide you with the excellent dining experience we are known for. The Management Team
   

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7. F

   Fran

   Orlando5 reviews

   5.0

   Dined on April 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always get good food but sometimes the show of cooking is just so-so. Louis did a great job cooking (rated 9 out of 10) only 7 for the show but he did try very hard to please us. Ann was always nearby to fill up our glasses and to see if we needed anything.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on April 16, 2025

   Hello Fran, Thank you for your feedback and for rating us highly! We're thrilled to hear that you enjoyed our food and that you found our service to be good. We're sorry to hear that you found our show to be just okay. Your comments will definitely be taken into consideration as we continually strive to improve our guest experience. We appreciate your understanding and look forward to serving you again soon. Best regards, The Management Team
   

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8. G

   Gary

   London3 reviews

   3.0

   Dined on April 13, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I have dined in many Benihana restaurants around the world over the years. But this was the first time for my wife, daughter and grandson and I was hoping they would love the same fun and food that I have had. Unfortunately the food let it all down….. far too much butter and oil so very greasy and way way way too much salt. The same lack of taste was also applicable to the mocktails which were far too heavy in sugar syrup. Sorry guys - need to do way better to live up to other establishments around the world that carry the same name.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on April 15, 2025

   Thanks for the review, Gary. We're sorry to hear that your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL, didn't meet your expectations. We take pride in our food quality and we're disappointed to hear that it fell short during your visit. We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve. We hope to have the opportunity to serve you and your family again in the future. Best regards, The Management Team
   

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9. D

   Debra

   Las Vegas1 review

   2.0

   Dined on April 12, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   The table was over crowded. The waiter even apologized for the table size. The receptionist was rude! We thought she called our name to be seated and she said accused us of trying to be seated before being called. My husband’s entree was supposed to come with mushrooms and he never got them. The steak was good and cook was pleasant. But won’t be back till they stop cramming people in like sardines.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on April 14, 2025

   Thanks for visiting us, Debra. We're sorry to hear that your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL, didn't meet your expectations. We apologize for the overcrowding and the misunderstanding with the seating process. We also regret to hear about the issue with your husband's entree and the steak. We strive to provide excellent service and food, and it seems we fell short this time. Your feedback is important to us and we'll definitely work on improving these areas. We hope to have the opportunity to serve you better in the future.
   

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10. F

    Fulvio

    New York City2 reviews

    2.0

    Dined on April 12, 2025

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 4

    Took 45 minutes after the reservation time and the service was slow
    

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 4 days ago

    Thanks for the review, Fulvio. We're sorry to hear about your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. We strive to provide excellent service and it's clear we fell short during your visit. We understand how frustrating it can be to wait, especially when you've made a reservation. We're taking your feedback seriously and will work on improving our service speed. We hope you'll give us another chance to make it right. The Management Team
    

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