Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL

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1. M

   Miss

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food3service1ambience3

   Had reservation but brought to table 30 minutes later. Three day at table for another hour before cook came

   Report
2. j

   jrob

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   overall3food5service3ambience4

   We put our name in with the hostess who said it would be a few minutes and she would text us. After 45 min we checked back and her comment was oops I forgot to text you but your table is ready. The waiter was very slow and unorganized., the other table who was seated at the same time had their drinks and soup before he even took our order. The chef Marie was awesome, she cooked some of the best food we have had at a Benihana’s. Overall a decent experience but Marie (the chef) and her cooking was the only positive thing of the evening.

   Report
3. MM

   MarieM

   1 review

   3.0

   1 review

   Dined 5 days ago

   overall3food5service3ambience3

   Tha food was delicious as always. Both the chef and the server was really nice. However, it took an hour and ten minutes after the server bought us our soups and salads before the chef came to our table and start preparing the food. We were the first people there once the restaurant was open. My only disappointment was the wait. We never had to wait that long. Especially, if we were the first ones there. Also, two large family came in while we were waiting. They had different tables, and everyone was having a conversation across the room. The atmosphere was really loud.

   Report
4. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined 6 days ago

   overall4food5service5ambience3

   Got there at open, so nobody was there. We sat with another couple and had a good time. The waitress was outstanding. Refills were constantly filled, I drink alot of pop. Junior, the cook, did an outstanding job as well. Both couples had a birthday to celebrate and had a great time.

   Report
5. CJ

   ChrisJ

   1 review

   1.0

   1 review

   Dined 7 days ago

   overall1food3service1ambience3

   Never made it to eat. The host staff was rude and gave attitude both when checking in 5 mins before our reservation and 15 minutes after the reservation time. We left to eat somewhere that wanted our patronage.

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6. c

   cp2020

   Raleigh

   2 reviews

   2.0

   2 reviews

   Dined 7 days ago

   overall2food4service2ambience2

   The food was great but we had to wait almost an hour to be seated despite our reservation. After being seated, we still and to wait 30 minutes before we got food or a chef. For an 8 pm reservation, we didn’t get out of there until 11 pm and most of that time was waiting for service.

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7. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on June 23, 2022

   overall5food5service5ambience5

   Graduation and a Birthday

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8. OT

   OpenTable Diner

   Sacramento

   1 review

   vip
   3.0

   1 review

   Dined on June 23, 2022

   overall3food5service4ambience3

   It’s was the hottest Benihana I been too in my life no type air circulation

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9. LL

   LucasL

   1 review

   5.0

   1 review

   Dined on June 23, 2022

   overall5food5service5ambience3

   Very good food and experience with family and friends

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10. OT

    OpenTable Diner

    Tallahassee

    1 review

    vip
    1.0

    1 review

    Dined on June 21, 2022

    overall1food1service1ambience2

    The waitress complained from the minute we were seated. It was 9:15 pm and she stayed “please hurry and order…we are tired and want to go home”. In addition, we are out of chicken, Salmon and french fries. Very disappointing experience. Will not return.

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11. OT

    OpenTable Diner

    Miami

    1 review

    1.0

    1 review

    Dined on June 21, 2022

    overall1food1service1ambience1

    I had a reservation for 8:30 I waited 15 minutes to be seated then after the fact they had me waiting for 1 hour for the chef to arrived, is like they where bringing him from Japan and I ended up eating like at 10:00 pm really bad service don’t recommend to go eat there

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded todayDear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
12. OT

    OpenTable Diner

    Charleston

    1 review

    1.0

    1 review

    Dined on June 20, 2022

    overall1food1service1ambience1

    It was so bad I have contacted corporate.

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded todayDear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
13. C

    Charme39

    San Francisco

    1 review

    1.0

    1 review

    Dined on June 20, 2022

    overall1food1service1ambience3

    Had 7pm reservations, was seated a few minutes after 7, Server took our drink orders and food orders, that was the good part of our visit! Drinks and soup and salad were served. Now waiting for cook to arrive to prepare meal, never showed up, it’s now 8pm, our table decided we were not going to wait any longer, no info from anyone as to when our cook would arrive, we all left and went home . Will never return again, someone should have kept us upto date as to why we had to wait so long!!!!!!

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded todayDear Charme39 On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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14. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on June 20, 2022

    overall3food5service2ambience4

    We came for a birthday and they knew that and ignored the 2YO. No song, nothing. The 40YO lady sharing the table got a song and Ice Cream. Chef was ok and couldn’t get a drink refill from the waiter without flagging him down.

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded todayDear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

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15. BR

    BettyR

    1 review

    4.0

    1 review

    Dined on June 20, 2022

    overall4food5service5ambience3

    Service was great. Food was tasty. Restaurant is a little worn and could use some updating. Otherwise we had a great experience.

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded todayDear BettyR Thank you for your feedback! Come back soon!

    Report
16. a

    andreai

    Miami

    2 reviews

    2.0

    2 reviews

    Dined on June 20, 2022

    overall2food3service2ambience1

    The grill men Irene was excellent!!! But the ambiance was greasy, loud and hot.

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on June 21, 2022Dear andreai Your feedback is appreciated. We will be sure to share your review with the team.

    Report
17. KO

    KumsalO

    Orlando

    4 reviews

    1.0

    4 reviews

    Dined on June 20, 2022

    overall1food1service1ambience1

    I really dont like. Waste of time/money/afford. Dont go

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded todayDear KumsalO We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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18. OT

    OpenTable Diner

    Orlando

    8 reviews

    vip
    3.0

    8 reviews

    Dined on June 19, 2022

    overall3food3service4ambience3

    Father’s Day

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded todayDear Guest Thank you for celebrating your special occasion with the Benihana team!

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19. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on June 19, 2022

    overall4food5service3ambience4

    Grace was a wonderful person that helped get us in earlier than our 9:15 reservation Waiting for our table I heard someone call my name as I approached she told these customers waiting ‘we’ll I guess they don’t want their table’! I overheard her and told her ‘yes I do’! She was very embarrassed that I overheard her. As far as the rest of our service our waitress was awesome, the chef was awesome and the food has never disappointed.

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on June 21, 2022Dear Guest Thank you for your feedback! Come back soon!

    Report
20. WC

    WeslyneC

    1 review

    1.0

    1 review

    Dined on June 19, 2022

    overall1food5service1ambience1

    Horrible. I reserved 2 tables. Others came and ate. We were served after 10pm And my guest with never eat at this location ever

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on June 21, 2022Dear WeslyneC On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
21. MI

    MIcheleD

    Orlando

    17 reviews

    vip
    3.0

    17 reviews

    Dined on June 18, 2022

    overall3food5service3ambience5

    Even though we had a reservation, once we were seated we waited almost an hour before the cooking began.

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on June 21, 2022Dear MIcheleD On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
22. SL

    SteveL

    1 review

    3.0

    1 review

    Dined on June 17, 2022

    overall3food5service3ambience4

    We had a 5:30 reservation and had to wait 15 minutes to be seated. The reception desk was not friendly and kept saying give us a couple more minutes when I started asking how long. Upon being seated at the table we gave the information to a manager who allowed our two friends to come in With us when another couple refused the table due to our service dog. The waiter and chef made up for the front issues with spectacular service and food. Great show by the chef for dinner as well.

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on June 21, 2022Dear SteveL Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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23. OT

    OpenTable Diner

    London

    4 reviews

    3.0

    4 reviews

    Dined on June 16, 2022

    overall3food3service3ambience4

    Waited extra 30 mins to be seated - the show wasn’t like it used to be

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on June 21, 2022Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
24. VK

    VimalK

    1 review

    2.0

    1 review

    Dined on June 15, 2022

    overall2food3service1ambience2

    Food was ok. Served soup 1:15 hour into reservation

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on June 21, 2022Dear VimalK Your feedback is appreciated. We will be sure to share your review with the team.

    Report
25. MM

    MikenyaM

    1 review

    3.0

    1 review

    Dined on June 12, 2022

    overall3food4service4ambience1

    Very dirty. But food was okay. I don’t think I’ll go back.

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 2 days agoDear MikenyaM Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
26. JM

    JenineM

    1 review

    5.0

    1 review

    Dined on June 11, 2022

    overall5food5service5ambience5

    We had a great visit here. Food was amazing and kids enjoyed the presentation. It's a loud place so don't go if you're looking for something quiet or intimate.

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 2 days agoDear JenineM We are happy you enjoyed the experience! Come back soon!

    Report
27. OT

    OpenTable Diner

    Chicago

    3 reviews

    vip
    1.0

    3 reviews

    Dined on June 10, 2022

    overall1food3service1ambience1

    Awful, weird, bizarre. The server came to take our drink order and immediately took our food order. Fine. However, he creeped us out so much: the other mom even commented that the guy was lookin at their teenage daughter “way too much.” Then 15 minutes later, no drinks and another server came and took our orders again. Super weird . 10 minutes later- drinks appear from the first weirdo guy. Um ok. Dinner “show” we came for was not a show at all. Even when other tables got a nice show with fire and so on. Bo.ring! Drinks and sauces stayed empty entire dinner time. To celebrate my kids birthday they didn’t really acknowledge it at all except taking a horrible picture. Didn’t complain because it was free but really? Only One person was looking. Talked to the manager and he said he’d take care of dinner for us: came back and only took off $20 off of a large check. The whole experience was so unprofessional, weird and bizarre. Guess we’re never coming back. Sad for them since we’re locals.

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 2 days agoDear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
28. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 9, 2022

    overall5food5service5ambience4

    Anniversary

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 2 days agoDear Guest Thank you for celebrating your special occasion with the Benihana team!

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29. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on June 9, 2022

    overall2food4service1ambience2

    Absolutely horrible service. The server brought wrong drinks and acted upset about it. They did not return to refill glasses until someone at the table flagged them down. We ate here twice on our vacation last year. Not again this trip or next.

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 2 days agoDear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
30. PL

    PauloL

    Orlando

    12 reviews

    3.0

    12 reviews

    Dined on June 8, 2022

    overall3food4service2ambience4

    We went for our son’s birthday. That’s our favorite place for our birthdays. The food was great, as always, but I thought the amount of food is less then it used to be. Second problem - poor service. After we seated, it took ONE HOUR to start service. Also I think the chef that came to our table was a bit impatient. I don’t know if they are short staffed and was at night so he might be tired.

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 2 days agoDear PauloL Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
31. JP

    JimP

    1 review

    2.0

    1 review

    Dined on June 7, 2022

    overall2food2service1ambience1

    Horrible service from hostess and server and food quality has gone down hill.

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 2 days agoDear JimP on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
32. OT

    OpenTable Diner

    Las Vegas

    1 review

    2.0

    1 review

    Dined on June 5, 2022

    overall2food1service4ambience4

    Hands down the most below average experience ever for a $200 meal for 4 people.

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 3 days agoDear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
33. MP

    MillyP

    1 review

    5.0

    1 review

    Dined on June 5, 2022

    overall5food5service4ambience5

    My experience was amazing you should go see ELI was the best cook and an amazing person will make you laugh when you are having a bad day but over all everything was amazing go check him out !

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 3 days agoDear MillyP Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family. 

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34. OT

    OpenTable Diner

    Jacksonville

    6 reviews

    vip
    5.0

    6 reviews

    Dined on June 5, 2022

    overall5food5service4ambience4

    The food is always good, it’s a little too expensive to be getting small portions.

    Report
35. D

    Dani

    1 review

    3.0

    1 review

    Dined on June 4, 2022

    overall3food3service1ambience2

    Food was pretty good but the service was okay. More energy would’ve been great

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 3 days agoDear Dani Your feedback is appreciated. We will be sure to share your review with the team.

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36. FH

    FrankH

    Tampa

    4 reviews

    5.0

    4 reviews

    Dined on June 4, 2022

    overall5food5service5ambience5

    We have been coming to this location for years. Ann Takes care of us every time. The staff is always very welcoming and approachable. Great for kids. Dinner after visiting the parks or any special occasion.

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 3 days agoDear FrankH On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

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37. NL

    NoLobstah2Visit

    Charleston

    11 reviews

    vip
    3.0

    11 reviews

    Dined on June 4, 2022

    overall3food2service3ambience2

    Chicken dry, steak tuff, cooker no personality. Not up to what we have always experienced at Benihana

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 3 days agoDear NoLobstah2Visit We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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38. DE

    DeEttaG

    1 review

    5.0

    1 review

    Dined on June 4, 2022

    overall5food5service5ambience5

    Marie our Chef was outstanding! Great food! loved the sushi DeEtta Graham

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 3 days agoDear DeEttaG We appreciate you dining with Benihana, thank you for the kind words!

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39. GI

    GISELLEO

    1 review

    5.0

    1 review

    Dined on June 3, 2022

    overall5food5service5ambience5

    Service was spectacular! Our chef and server were Fantastic! We had a wonderful time and great food!

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 3 days agoDear GISELLEO Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
40. MR

    MariaR

    Chicago

    3 reviews

    vip
    5.0

    3 reviews

    Dined on June 3, 2022

    overall5food5service5ambience5

    Good food and good service. Got a birthday picture taken also. Great place for a special occasion

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 3 days agoDear Guest Thank you for allowing us to be a part of the special occasion!

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