We usually go to this location just because of its location; however, Lorena saw us sitting at the table alone and walked away. She simply could've come by and taken our drink order while we waited for the host to bring more patrons to the table so that we could start our dinner, but no we sat in the corner alone waiting and waiting until Benihana got its act together and sat the rest of the table so we could finally have our drink orders taken. The worst experience thus far at this location.
I had a wonderful experience here. Between the food, the amazing chef, and the extraordinary service provided by the wait staff was great! I definitely recommend any and everyone to dine here
It’s always a good time at Benihana.
But today, our chef was not as entertaining as before. He didn’t do any entertainment like the other chefs. But he did cook the food good.
It was our first visit. Loved the food and the chef was fun.
our cook Jimmy was great- he cooked our dinner perfectly
Can't wait to go back next month for our friends Birthday!
I can only comment on the service because we left before being seated. We were not greeted not acknowledged when we arrived. There appeared to be a staffing issue. When I was finally able to check in for my birthday dinner, we watched as the front desk had to handle another customer who was upset about the wait and his experience. After waiting approximately 20 minutes after checking in, we left. I dud not see the point of waiting for poor service. Additionally, they kept their phones ringing and appeared overwhelmed. It was 3:30 pm and not crowded.
Awful. Chef messed up my order and cooked and served everybody else then asked the waiter to bring another serving for my meal. Nothing was offered to make this right & I won't be returning. I was being served my undercooked meal by the chef while the server was asking everybody at my table if they'd like boxes. They kept insisting this is how they do things. Either way what a waste of time, hunger & cash. I told my server "do you notice everybody else is eating & Im not" aka figure out the problem & allow me to eat dinner with my fiancé on his birthday. Two managers came to visit me, both insisting nothings wrong & suggesting all is well. It wasn't. I clearly wasn't happy & you had the opportunity to make it right. I did get $10 off my undercooked meal that I hardly touched. What an insult.
Food and service was good. Just don't forget to print your birthday certificate.
Excellent restaurant for entertaining cooks. How they prepare the food at your table is an awesome experience. Also the staff are friendly.
I have always had a great experience at Benihana Ontario but for some reason me and my son got sick after getting home from the restaurant. May not go again. The only thing I could think of was that the chicken was undercooked!!
Enjoyed our dinner and drinks.
Great food and atmosphere with the wife.
I've been here several times and this time I have to say it wasn't that great or Chef was rushed and rude and even though we had a reservation we still had to wait a while you caught her
Good food and drinks the cook was funny took awhile to get the food started the waitress was forgetting about our drinks and took awhile for her to come around to ask if we needed anything else. But the the prices are very expensive they should bring back the dinner for two but took that one off the menu.