Benihana - Ontario, CA

Commentaires sur le restaurant Benihana - Ontario, CA de personnes qui y ont mangé. Selon des cotes récentes.

1. K

   Karleigh

   Comté d’Orange1 commentaire

   2.0

   Y est allé il y a 2 jours

   1. Cote globale 2
   2. Nourriture 3
   3. Service 1
   4. Ambiance 2

   Came here for my dad’s birthday dinner, and have been for roughly 30 years. After last night, it would take some convincing for us to come back. The waitress was nice but constantly had to be reminded and stopped because we hadn’t received even the simplest things, such as our drinks (red wine, Coke, and Diet Coke). The first time she brought the wine, it was a white wine, not the red wine we had ordered. When asking for another round, we had to ask the manager since we hadn’t seen our waitress and mentioned it was requested 20 minutes prior. He grabbed it for us, only to find out it had been sitting at the edge of the bar the entire time. We had mentioned to the manager that maybe she had too many tables and he said we were actually her only table and she was assisting a larger table in the back of the restaurant… mind you, we were only 4 adults and 1 child. After 20ish minutes of not receiving our other drinks, we had to ask for them as well and they came flat. After we were done eating, we asked for our check and waited another 15 minutes just for that. Food wise, it was decent but there were a few things that needed to be improved. Overall, the cook over peppered everything, that’s all we could taste on our food. An hour later, I could still taste the pepper in my mouth. The salad they bring was spoiled and starting to turn brown and even the complimentary ice cream that comes with your meal was half melted by the time we received it. The restaurant as a whole just seems to have gone downhill, with even the restrooms being disgustingly dirty. If someone asked for a recommendation on a teppan restaurant in the area, this one definitely wouldn’t be the first one on my list.
   

   Benihana - Ontario, CAA répondu il y a 1 jour

   Hello Karleigh, We're truly sorry to hear about your disappointing experience at Benihana - Ontario, CA. It's clear from your review that we did not meet our usual standards and for that, we sincerely apologize. We understand how frustrating it can be to wait for your drinks and food, and we're sorry for the long wait you experienced. We also regret the issues you had with the food and the cleanliness of our restrooms. Your feedback is invaluable, and we will certainly use it to improve our service and food quality. We hope you will give us another chance to make it right and provide you with the dining experience you've come to expect from us. Best regards, Benihana - Ontario, CA Management Team
   

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2. J

   Joel

   Los Angeles1 commentaire

   2.0

   Y est allé le 25 avril 2025

   1. Cote globale 2
   2. Nourriture 4
   3. Service 2
   4. Ambiance 3

   Reservation was at 8:15. We didn’t get sat down till 8:45, and our food didn’t start getting cooked till 9:40. We were at the restaurant for over 2 hours and a few tables got served before us even though their reservations were AFTER ours.
   

   Benihana - Ontario, CAA répondu le 26 avril 2025

   Hi Joel, We're truly sorry to hear about your experience at Benihana - Ontario, CA. We understand that waiting can be frustrating, especially when you've made a reservation. We're glad to hear that you enjoyed the food, but we're disappointed that the service didn't meet your expectations. We take your feedback seriously and will use it to make improvements. We hope you'll give us another chance to provide you with the excellent service you deserve. Best Regards, The Management Team
   

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3. LB

   LarBear

   Comté d’Orange2 commentaires

   5.0

   Y est allé le 25 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   We use Benihana only as a special event restuarant, birthdays, anniversaries, etc., because I cannot justify the cost to go more regulary. For four the of us, myself, three grandsons, ages-17,14,06, the bill came to 196.00 with 20.00 tip, no alchohol, just food and three soft drinks for the kids. Cost aside, the food, service, and chef were impeccable. If it is any consolation, you get what you pay for.
   

   Benihana - Ontario, CAA répondu il y a 7 jours

   Hi LarBear, We're thrilled to hear that you choose Benihana - Ontario, CA for special occasions. We're glad that you and your family enjoyed your visit. However, we're sorry to hear that the cost did not meet your expectations. We strive to provide top-notch food and service to all our guests and it's disappointing to hear that we fell short this time. Your feedback is invaluable to us and we'll certainly take it into consideration. We hope to welcome you back soon for a more regular dining experience. Best regards, The Management Team
   

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4. D

   Donald

   Los Angeles1 commentaire

   4.0

   Y est allé le 23 avril 2025

   1. Cote globale 4
   2. Nourriture 5
   3. Service 3
   4. Ambiance 3

   I understand that we were there for the Teppanyaki experience. But multiple chefs were banging the iron griddle with their utensils so loud, many guesses in different tables were either scared or annoyed. Moreover, the services somehow took forever for many tables, guesses were just starring each other in silence waiting for their checks. I understand certain pauses were necessary but some were just too long. From end of main course to ice cream and check, we waited 20 minutes.
   

   Benihana - Ontario, CAA répondu le 24 avril 2025

   Thanks for the feedback, Donald. We're sorry to hear that your Teppanyaki experience didn't meet your expectations. We understand that the noise level was too high and the service was not up to par. We also acknowledge your patience regarding the service times. We're constantly working on improving our guests' experiences and your feedback is invaluable in that process. We hope you'll give us another chance to serve you better.
   

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5. R

   Ronald

   Los Angeles1 commentaire

   5.0

   Y est allé le 23 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 4

   Arrived around 4:00pm to enjoy happy hour before dinner. Good and tasty cocktails. Edamame appetizer was good and plentiful. Bartender Sunni was nice, helpful and fun to talk to. Restaurant gets busy after 6:00pm. Atmosphere gets more lively. Lots of good food options for dinner. From my observations some of the chefs are more talkative and entertaining than others. The food was good. The wait staff was attentive, nice and friendly. Overall a good experience.
   

   Benihana - Ontario, CAA répondu le 24 avril 2025

   Thanks for the feedback, Ronald! We're thrilled to hear that you enjoyed your time at Benihana - Ontario, CA and our happy hour cocktails. It's great to know you found our edamame appetizer tasty and the bartender helpful. We do acknowledge that we get busy after 6:00pm, so we're glad you found our atmosphere lively. We're also pleased to hear that our wait staff was attentive, friendly, and enjoyable. Your kind words truly made our day! We hope to welcome you back soon for another great dining experience.
   

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6. S

   Sharon

   Los Angeles23 commentaires

   5.0

   Y est allé le 20 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Fun lunch, our cook was funny. We were seated immediately, even on a busy holiday. Food was delicious!
   

   Benihana - Ontario, CAA répondu le 22 avril 2025

   Hi Sharon, We're thrilled to hear that you had a fun lunch at Benihana - Ontario, CA! It's wonderful to know that you were immediately seated, and that you enjoyed our delicious food. We always aim to provide the best service, and your feedback is greatly appreciated. We look forward to serving you again soon. Best regards, The Management Team
   

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7. T

   Tierney

   Comté d’Orange1 commentaire

   3.0

   Y est allé le 18 avril 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 1
   4. Ambiance 5

   Food was good, ambiance was good. Service was poor. Had to wait over an hour for a table even with a reservation. On a weekday!
   

   Benihana - Ontario, CAA répondu le 20 avril 2025

   Thanks for visiting us, Tierney. We're glad to hear that you enjoyed the food and ambiance at Benihana - Ontario, CA. However, we're truly sorry to hear about your experience with our service. It's disheartening to know that you had to wait for over an hour despite having a reservation. We always aim to provide prompt service and it's clear we fell short during your visit. We appreciate your feedback and will certainly address this issue with our team. We hope to have the opportunity to serve you better in the future. The Management Team
   

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8. W

   Wesley

   San Francisco2 commentaires

   2.0

   Y est allé le 17 avril 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 2
   4. Ambiance 1

   I wasn’t happy with my experience for dinner. The wait was long even with a reservation. It took the server 1 hour to take our order. The chef arrived 1:30 after drink order was taken and the server had accidentally turned the grill off so we waited another 15 mins before he got started. Not his fault but definitely a terrible experience!
   

   Benihana - Ontario, CAA répondu le 18 avril 2025

   Hey Wesley, We're truly sorry to hear about your recent experience at Benihana - Ontario, CA. It's always our goal to provide excellent service and it's clear we fell short during your visit. We understand the frustration of waiting for your order and the inconvenience of the grill incident. We're also sorry for any confusion with the grill. We appreciate your patience and your feedback, as it helps us identify areas where we can improve. We hope you'll give us another chance to provide the quality experience you expected from us. Best regards, The Management Team
   

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9. T

   Toi

   Côte centrale californienne1 commentaire

   1.0

   Y est allé le 13 avril 2025

   1. Cote globale 1
   2. Nourriture 3
   3. Service 3
   4. Ambiance 2

   I was very disappointed because of the coupon was not user-friendly. It did not explain that I can only I did not see the date being only Monday through Thursday to redeem coupon. I just went to the website after I registered for my birthday and I picked a Sunday
   

   Benihana - Ontario, CAA répondu le 15 avril 2025

   Hey Toi, we're sorry to hear about your recent experience with our coupon system. We understand that it could have been clearer, especially on such a special occasion like your birthday. We appreciate your feedback and will certainly look into this. We hope you'll give us another chance to serve you better. Best, Benihana - Ontario, CA Management Team
   

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10. K

    Kim

    San Diego1 commentaire

    2.0

    Y est allé le 13 avril 2025

    1. Cote globale 2
    2. Nourriture 5
    3. Service 3
    4. Ambiance 1

    First off, Jeremy was our chef and he was fantastic! If it weren't for him, I'd give 1 (or 0 stars). He was so sweet and did a great job - our food was great. We really enjoyed our time with him. Everything else about the experience was not great. The place was dirty and stinky, the wait after we were seated was unacceptable, the bathrooms were atrocious (dirty and sticky floors, among other things), and our servers were very unprofessional and even made things awkward/uncomfortable. We went on my birthday to celebrate and the reservation was at 6. It took a bit for our drink orders to be taken, so we were ready to order our meals when that finally happened. We didn't see the server again for 15-20 mins and were being served the salads and soups before our waters finally came out, probably 30 mins after being seated. Maybe 10 mins after that, our other beverages finally came. Once Jeremy arrived, again, we enjoyed ourselves and had a good time. After he finished, we were still waiting for a dairy free fried rice that was being made in the back for one of our party, and my daughter never got her steamed rice with her meal. Our server did not come by for quite some time. Jeremy was done around 8 and our server finally came by 8:30 and apologized for the rice. We asked him for boxes and the ice cream. He still didn't come back. I ended up going to get help because we wanted to leave as it was getting late and we had young children with us. It wasn't until almost 9 that we finally got our ice cream, rice, and were able to pay and leave. It was very unpleasant waiting around like that and not being able to just leave when we wanted. The smell in there was awful and the service needs improvement. Would not recommend this location.
    

    Benihana - Ontario, CAA répondu le 14 avril 2025

    Hey Kimie, We're really sorry to hear about your experience at Benihana - Ontario, CA. It's disappointing to know that we didn't meet your expectations in cleanliness, service, and overall value. We're taking your feedback seriously and will work on improving these areas. We appreciate your kind words about our food and we hope you'll give us another chance to make it right. Best, The Management Team
    

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