Benihana - Ontario, CA

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1. EC

   EdwinC

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   After last week's power outage,we made it back in this week and had our dinner. Food and service was awesome.

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2. MA

   MonicaA

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Awesome experience as always. I’m still craving Benihana food right now! The chef Renee was amazing great customer service excellent cooker

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3. W

   Woohoo

   San Diego

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   overall4food5service5ambience5

   Great service! Took Awhile to be seated and then for us to Actually be served but I’m use to this post Covid BS

   Report
4. NC

   NikiC

   Las Vegas

   1 review

   4.0

   1 review

   Dined 4 days ago

   overall4food4service2ambience4

   The restaurant and food was great but the service was horrible. The waitress came to the table to sit us and then never returned for refills or addr’l orders we had.

   Report
5. QK

   QKF3

   Central Coast

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   overall3food4service5ambience4

   Tay too long for chef to come out!grill wasn’t thoroughly cleaned after prior party. Didn’t receive green tea with meal

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6. JC

   JamieC

   Seattle

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   overall2food5service3ambience3

   We were told our whole party had to be there to be seated so our friends could not join us for the dinner. We were seated and then waited for 20 minutes without anyone greeting us. My husband had to ask another waitress if we could be helped. Finally our waitress came over and said she didn’t realize she had a table. She was great once she started helping. We then were given our appetizers and then once again sat there for 20 minutes before our chef came over. He was much less engaged than we are used to from your restaurant. He prepared our food which was delicious however two people in our party didn’t receive their full dinner. My husband didn’t get his filet and my friend didn’t get her scallops. We had to remind him of our orders. Very disappointed in the experience. Once again the food was delicious and waitress was wonderful but they were overshadowed by the other mishaps.

   Report
7. BG

   BogarG

   1 review

   3.0

   1 review

   Dined 5 days ago

   overall3food3service2ambience2

   Haven't been to Benihana's in a while, but was disappointed with the service. We were seated for 20 minutes before a waitress came by. She only took the drink order and didn't come back for another 20 min to bring the drink order and she finally took our food order. Mind you, the restaurant was not busy and the placed seemed fully staffed. Once the cook came in (another 20 min wait) he went through the motions and served the food, Some of our food was undercooked and we had to asked for it to be put back on the grill and were told to wait until the end. Also, he forgot to cook one of the patron's entire dish and had to go back to the kitchen to cook his food, which by the time it was done, his party was already done with their dinner. No apologies were offered or any type of compensation were given to that party for the obvious error. Overall a disappointing experience.

   Report
8. T

   Taylor

   1 review

   2.0

   1 review

   Dined 6 days ago

   overall2food2service2ambience2

   Attended the restaurant for my husband’s birthday. The area where my party was sitting was not the cleanliness, the floor had food all over it from the last party. The cook was not energetic at all. Very disappointed about the experience especially for the amount of money that was spent. Hopefully there are improvements to come.

   Report
9. TS

   TanikaS

   San Diego

   1 review

   4.0

   1 review

   Dined 6 days ago

   overall4food5service5ambience4

   We go here when we are willing to splurge on the the teppan grill experience. Good food prepared perfectly. Lots of garlic butter how I like it. Our chef was very chill but friendly. Our server Lilly was great and on top of things. Always nearby when I wanted another drink!

   Report
10. MM

    MichaelM

    Palm Springs

    1 review

    3.0

    1 review

    Dined 6 days ago

    overall3food3service3ambience3

    We had high hopes as we had not been for awhile. Unfortunately they seemed to b understaffed. We were there at 5:00 for our reservation and were seated at 5:20 No big deal. Once seated-it took another 15 minutes before they took Our drink order. It then took another 15 minutes until our drinks arrived. It was a 2 hour experience. Our cook was awesome. Our waitress was too They were just overwhelmed. We had to sit next to a Karen that had a problem with everything. She was so annoying. All in all our dinner for 4 Was $225 with tip. There are better places to go for the price. Won’t be back.

    Report
11. r

    roryd

    Los Angeles

    4 reviews

    5.0

    4 reviews

    Dined 7 days ago

    overall5food5service5ambience5

    Food was delicious and service was fabulous. Our waitress, Sunny, was very attentive and kept on checking on us.

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12. EC

    EdwinC

    Los Angeles

    2 reviews

    1.0

    2 reviews

    Dined 7 days ago

    overall1food1service1ambience5

    The power went out at the restaurant and neighboring buildings and it was out of there hands. We waited for about 20 minutes to see if power would be restored but it never came back. So the poor review is not towards the restaurant but just the bad luck of the situation. And it was my birthday and was looking forward to eating. We will be back for dinner

    Report
13. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined 7 days ago

    overall4food4service2ambience3

    9/21/2022- It was my birthday and the start of the evening was rocky. Our server was taking a while with drinks and even gave my mom a glass that was cracked. Appetizers took a little longer and were lukewarm when we received it. The chef was amazing, energetic, and very fun. The evening turned dark when the power went out. Yes the power literally went out. People all over the restaurant were using their phone flashlights to see. Tables that were just seated or didn’t have a chef were told to leave because the chefs couldn’t cook in the dark. People we’re getting antsy and yelling at staff while others were just walking out without even attempting to pay their tab. It was not just the restaurant as when we left the street lights were also off. Seems as the whole street lost power. I wouldn’t say my night was ruined but I didn’t get my usual happy birthday ice cream or song which sucked. I ended up paying my full tab unable to use my birthday coupon due to them not being able to scan the barcode. I usually have an amazing time at this location and I know this is a great place to eat. It was just a bad night. However I will be back because I still love this location.

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14. DB

    DarneishaB

    Palm Springs

    2 reviews

    2.0

    2 reviews

    Dined 7 days ago

    overall2food2service4ambience3

    The power went out and the cook wasn’t able to cook all of our food. We stayed about 10mins hoping a generator would come on but didn’t. They didn’t charge us for the rice and shrimp appetizer. I’m bummed because I used my Birthday Certificate and it wasn’t returned

    Report
15. DW

    DebraW

    Los Angeles

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    thank you was a great time our chef was fun and excellent

    Report
16. OT

    OpenTable Diner

    Los Angeles

    3 reviews

    5.0

    3 reviews

    Dined on September 21, 2022

    overall5food5service5ambience5

    Joesph the culinary artist did a fantastic job and the service staff was amazing… outstanding meal!!! we cannot wait to go back.

    Report
17. MB

    MarqcussB

    Los Angeles

    3 reviews

    3.0

    3 reviews

    Dined on September 18, 2022

    overall3food5service4ambience5

    Gray place to eat but we were seated with our reservation 40 minutes after our reservation

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18. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 17, 2022

    overall5food5service5ambience5

    Mother & Son’s birthday

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19. OT

    OpenTable Diner

    Los Angeles

    1 review

    vip
    5.0

    1 review

    Dined on September 17, 2022

    overall5food5service5ambience5

    There for mine and my sons bday .::: thank you so much for being accommodating

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20. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on September 16, 2022

    overall4food5service5ambience4

    Celebrated my daughters graduation and the cook made her feel special. All staff was very nice and good customer service. Food was good too

    Report
21. N

    Nicole

    1 review

    1.0

    1 review

    Dined on September 16, 2022

    overall1food4service1ambience3

    Service was terrible. The table wasn’t set no chopsticks or napkins. Everytime I asked for napkins the server would give me bar napkins. Then when the bill came the other party said there bill was incorrect so the server put it on my bill after I had already paid the previous amount. I love Benihana’s and I was very disappointed this time. I had taken my mom to celebrate her birthday so it very disappointing.

    Report
22. PV

    PattyV

    1 review

    5.0

    1 review

    Dined on September 16, 2022

    overall5food5service5ambience5

    I love and look forward to celebrating my birthday there every year!

    Report
23. TF

    TammyF

    Los Angeles

    1 review

    4.0

    1 review

    Dined on September 16, 2022

    overall4food4service5ambience5

    Only wrong thing was the chef served the appetizers after the main food was plated. Wrong order of dining.

    Report
24. r

    rong

    1 review

    4.0

    1 review

    Dined on September 16, 2022

    overall4food5service5ambience3

    It's Benihana, you know exactly what your going to get. What varies from each is the staff. The Ontario Benihana has a strong group and our chef, young woman, was very engaging.

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25. GH

    GretchenH

    Las Vegas

    1 review

    4.0

    1 review

    Dined on September 16, 2022

    overall4food5service3ambience5

    Long time to wait to get drinks or take our order. When the chef came it moved along at a good pace. Once he was done long wait again for ice cream and the check. Sat for 30 min just waiting wanting to leave. Over all time there was 2 1/2 hours.

    Report
26. TB

    TomBofRancho

    Los Angeles

    13 reviews

    5.0

    13 reviews

    Dined on September 16, 2022

    overall5food5service5ambience5

    Rene was a great cook. Loved the foods he made and the entertainment he provided to us. I look forward to going again.

    Report
27. MG

    MarioG

    Los Angeles

    1 review

    1.0

    1 review

    Dined on September 15, 2022

    overall1food1service1ambience1

    My wife and I had set a reservation for 9:15, arrived 5 mins early. sat down at our table at 9:20. We waited all the way till 10:05 and we never even got water. We got up and left. Waiting almost an hour and being ignored watching everyone else eat in front of us and being asked if they needed anything was just utterly disrespectful. Our entire table was baffled on the poor service we received, there was a gentlemen next to us who wanted to spend his birthday dinner with his wife and he looked just absolutely disappointed and we felt bad for him too. My wife and I are upset that we were treated so poorly at one of our favorite restaurants and could not believe the service we didn’t even receive, this needs to be corrected, management should be advised.

    Report
28. OT

    OpenTable Diner

    Las Vegas

    5 reviews

    3.0

    5 reviews

    Dined on September 15, 2022

    overall3food5service3ambience4

    It takes too long to be served even when you have a reservation and they packed you in like sardines like 8 or 9 to a table Chef was fun Waited 49 mins after reservation to be sat. Reservation was at 730 and left at 1030 way too long. They need more cooks and waiters We were given these teaspoons for our soup rather than the regular soup spoons the restaurant uses and the waitress advised because the Spoons were dirty The grill is not cleaned properly This is second attempt and may be my last

    Report
29. AD

    ADRIENNEL

    Los Angeles

    1 review

    2.0

    1 review

    Dined on September 15, 2022

    overall2food4service2ambience3

    I have been a patron of Benihana for more than 35 years, I will NEVER patronize your Ontario restaurant again. At that time patrons were given a hot washcloth to wipe their hands on once seated. I remember the unique plates and water glasses with the Benihana logo on them. Like I said, I've been a patron for more than 35 years. A restaurant should be clean along with an appealing and enticing appearance. With this issue, the ambiance is not welcoming. I'd also like to add that I had a reservation, arrived early and still NOT seated until well after my reserved time. What's ironic about that is I received several reminders regarding my reservation. I have dined at many other locations ie; Georgia, San Francisco, Carson, Torrance, Beverly Hills, Covina, Downey, Anaheim, Santa Monica, San Diego, Santa Anita just to name a few. Let end my comments by saying I LOVE Benihana's cuisine, but Ontario is one that has disappointed me.

    Report
30. n

    nikia

    Los Angeles

    1 review

    3.0

    1 review

    Dined on September 14, 2022

    overall3food4service2ambience2

    We come here often. I do understand that the cost of everything has gone up but the show was short. Didn’t do all the tricks. No birthday photos anymore. The staff didn’t seem excited to serve us. And the price was up anywhere from $5-$10 per meal.

    Report
31. D

    Debido

    Los Angeles

    1 review

    5.0

    1 review

    Dined on September 13, 2022

    overall5food5service5ambience5

    Rene out chef was fun, entertaining and took his time to really flavor our food. We got personalized service by our server Eileen too. All smiles. Thank you. They raised their prices recently but isn’t everyone:) Don’t forget to tip big an chefs appreciate a little something extra (tip) after they’re done cooking!

    Report
32. VM

    VeronicaM

    Los Angeles

    1 review

    4.0

    1 review

    Dined on September 13, 2022

    overall4food4service4ambience4

    We always enjoy Benihana. I didn’t appreciate making a reservation, arriving ahead of time and still waiting a 1/2 an hour to be seated and at least another 10-15 minutes to be attended to and the cook come out to cook.

    Report
33. RM

    RoseM

    1 review

    2.0

    1 review

    Dined on September 13, 2022

    overall2food3service1ambience1

    Wait time is ridiculous. Had a reservation at 8:15 pm did not get seated until 8:50/9pm!

    Report
34. SA

    SAMANTHAD

    1 review

    4.0

    1 review

    Dined on September 13, 2022

    overall4food5service4ambience5

    It was very nice. The wait was a lil over 2 hours.

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35. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on September 12, 2022

    overall2food2service3ambience3

    The rice didn’t taste good it was too soggy and almost sticky. But everything else was pretty good. A little disappointed because the fried rice was the main part but overall it was pretty good.

    Report
36. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on September 11, 2022

    overall3food4service1ambience2

    A waiter that was not my parties placed another tables dirty dishes in front of one of my parties members during the 2nd to last course. Our drink order was forgotten twice, and we were not served hot tea at the end.

    Report
37. B

    Breanna

    Los Angeles

    1 review

    2.0

    1 review

    Dined on September 11, 2022

    overall2food3service2ambience3

    We normally LOVE Benihanas but last night was not great. When you come to a place like this for the price, I’m expecting better service. We had reservations at 5:30pm. We arrived at 5:25pm. Weren’t seated til 5:41pm. A chef did not come out until 6:50. Over 1 hour! It wasn’t until another party at our table complained because they had somewhere to be by 7:30 and they too did not think it would take that long to be served. Other tables behind us who got there and took their order AFTER us were still served and had a chef before us! Once a gal at the table complained miraculously a chef came out, but he rushed through everything so fast due to them needing to leave which made the experience not fun for my kids to watch who had sat there patiently waiting for well over an hour. It was rushed not much interaction with us like we usually enjoy there, and due to it being rushed the food was just ok. We drive 35 min to come here over sayaka which is closer to us because we enjoy the food and atmosphere so much more, not sure I can say that now. Very disappointed especially for the drive and price. We didn’t get out of there until 7:35. So our dinner trip turned into almost 4 hours with drive time! Ridiculous.

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38. B

    Bobby

    Los Angeles

    2 reviews

    3.0

    2 reviews

    Dined on September 10, 2022

    overall3food4service3ambience3

    Lunch menu only available M-F. We usually go on the weekends for lunch but now must order from dinner menu which is simply not a great value. Too many other restaurants. $5 to upgrade from steamed white rice to vegetable fried rice - give me a break!

    Report
39. PC

    PhillipC

    1 review

    1.0

    1 review

    Dined on September 10, 2022

    overall1food4service1ambience1

    Had reservations for 9:00 waitress was horrible didn’t come back with our water till like 945 and cook didn’t come out till like 10:20 just had a really bad experience there by far the worst Benihana I been to

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40. OT

    OpenTable Diner

    Los Angeles

    1 review

    2.0

    1 review

    Dined on September 10, 2022

    overall2food4service1ambience2

    I had a reservation at 9pm and I didn’t get seated until 9:39. We had dinner until 10:30 Food was good but service was okay

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