The performance of the chef was lackluster.
Great place to celebrate a birthday!
Food and service were both excellent.
Very friendly environment. The staff was cheerful and made great recommendations. The chef was funny and interactive with everyone at the table.
We always come here for my sons birthday. Great food and show. Very loud as the chefs are always performing but worth it. Their sushi is always fresh and delish.
It took over 30m to be seated, even though we had a reservation.
We love Benihanas.I made reservations, for 8pm, a few days before and unfortunately when we arrived (early) they were already running behind at 740pm. They told me it would be 30 mins. 30 mins came and went and we waiting almost 1 hour! I had to ask if they would give the kids some soft drinks to keep them occupied from how hungry they were. Once we were finally seated, our server Josue was amazing - funny and an excellent chef. Food was great. Disappointed the reservations and wait time was so bad.
I had been to. Benihana in Las Vegas and was very excited to take my family. I wish I could say we had a wonderful experience, but that was not the case. We had reservations and still had to wait 40 minutes to be seated. Once we got to our table we waited about 15 min to get our drinks. It was another 15 minutes before we our cook came to the grill/table. He was less than entertaining. The cooks on each side of us were fabulous so we were a little jealous. To wrap up, I went to the restroom only to find that there was not toilet paper in the bathrooms.
Best place to celebrate a birthday with your family of 8. Or friends day pick 8. Take up a full table and enjoy good drink and food. I love that it was Not too much; I always hated the waste. Parking is a issue so allow 10 min to your arrival time.
Great food & service. And the restaurant was clean.
The Chef did a great job, he prepared everyone’s food perfectly, and managed to keep the food coming with multiple different orders.
Unfortunately when we showed up for our reservation they were unprepared and not ready. We had to wait thirty minutes before being seated and not one person apologized for the tardiness.
We were there 5 minutes early for our reservation, and we were told that we have to wait an additional 30 minutes on top of that because they were behind, but the food was delicious, the valet parking was complimentary. Very nice overall!
though we had to wait for 40 minutes and we had reservations, we had a great time and they comped an appetizer, since we had to wait. the server has funny, entertaining and we will continue to eat there often!
My party of three originally had a reservation at 8:30pm on Feb 14th 2018. Everyone in my party was present at 8:25pm. We were told there would be a 10-15 minute wait to be seated. Our party as well as the party of five that was seated with us were very understanding and polite with this process, as it is one of the busiest days of the year. Our waitress, Jade, was rude when greeting us. She even went to the extent of rolling her eyes when I asked about the tiki mugs for my brother. Our drinks were rarely refilled and it took 10-15 minutes to receive our refills when we asked her about them. I saw her about 4 times throughout the entire night which gave the entire table the idea that she was avoiding us. We then waited 90 minutes for our chef to come over to us. While we waited, three full tables were seated after us and left before us. Upon the chef’s arrival he then left for 10 minutes to “get his spatula”. A utensil that is crucial to this part of the night, it is beyond me that it can be forgotten so easily (especially since we had been waiting so long). Other than this, our chef Rey was amazing. Manager was rude when he came over to “apologize” to my party as well as the party of 5. Both him and Jade would snap rude comments at us about our complaints. We were left eating while every other table was empty. After a short apology the manager suggested that we receive 30% off of our bill. After all of this we were never asked our dessert order and the waitress practically threw our bills on the table (while giving the wrong checks to the wrong people). We ended up leaving Benihana at 11pm!
We have been going to benihana for over 20 years. We were extremely disappointed with the overall service. The restaurant was not full (yet) at the time we were there. It took 1.5 hours before we received any food items because someone ‘forgot’ to turn on the telpan table. The server tried to be as kind as possible but the service from the management regarding the mistake was non existent. The goal meal time was 3 hours and it was a normal teppan meal., nothing additional or special. We used to love Benihana but the more recent lack of customer service has been extremely dissapointing and I don’t think we would recommend this restaurant anymore.
Ok so basically, me and my girlfriend of 4 years decided to go to Benihana because I’ve heard nothing but good things from Benihana. But we received the complete opposite!! We literally waited 1 hour and 35 mins for our fried rice. Which we got after our entree. Our filet mignion was warm almost cold. Wasn’t so good because it took so long to get to us. By the time we got our fried rice we weren’t hungry anymore so we decided to not eat the rice. Seriously the worst experience I have had at any restaurant in my entire life.
great experience repeat customer over several years both local and different locations in different states
Thank you foor an Excellent dining experience it is always a pleasure
Unfortunately this survey does not allow me to explain the real situation we encountered Sunday night. We live in SC so when we come to the west coast to see our kids and grandkids we have a tradition of going to Benihana Newport Beach. It’s always great from the bartenders to the chefs to the servers. We always have a great time except for Sunday night. Drinks were good. Here is downside, chef had weird attitude and burned our entire meal within 15 minutes of starting the meal. Fastest cook time I have ever seen there. Never got our rice. Upside, manager after seeing and hearing my comments adjusted the meal price to more than adequately make us feel welcome to come back again which we will do next time we are in town. Just as an FYI I have been dining at Benihana since the mid 1970’s.