Benihana - Newport Beach
Wow! What a terrible experience! We were harassed by the manager multiple times because our 15-month old son was having a great time and expressing his joy ( NOT crying, squeals of joy now and then). We thought an early dinner for my birthday with our child at a loud and entertaining restaurant would be the perfect night, but I’m disgusted at the service (or lack thereof) that we received.
This led to a late dinner for a young child and pregnant woman ( yes, we just found out we will be having another happy baby on the way :)) that literally cost $150+ for pickup because I was really looking forward to steak & shrimp - none of which I got at Benihana Newport Beach.
A word of advice, don’t offer children’s menus or high chairs and ask your chefs to “keep it down” if noise is an issue at your establishment. You’re welcome.
Had a reservation but multiple people went ahead of us, service was very slow, even to get the check.... not going back
They are know for teppan dining and chefs are entertaining, but the food is below mediocre. Unless you use the dipping sauces, the entrees are flavorless. Both their onion and their miso soups are the worst I've ever had. Their sushi is mediocre at best. At least their mai tais are decent. Unless your heart is set on teppan, go to Kabuki instead.
Great service and food!
We love to celebrate special occasions at the Tepan Room and about 4-5 a week we have lunch at the sushi bar.
Always an annual Birthday celebration. It did not disappoint. Fabulous time. Excellent meal. One of my favorite places.
If you like to be entertained with comedy I highly recommend Chef Noodlez! He also cooked everything to perfection!
Our server Dylan also took good care of every party at the table! I’ll definitely return to Benihana if Newport!
The food was extremely salty
We have dinner at this restaurant several times a year. This time we tried lunch to celebrate a friends graduation. It was just not a good day for Benihana. Our reservation was at 12:00p. We were seated promptly but it took over 30 minutes just to receive water and the other drinks ordered. It took an additional 15 minutes just to get the appetizers. They were not at all busy that day either. The chef and server were good but it seemed that the server was the only one working that day. Just substandard service for the Benihana we've come to know. 30 minutes before water arrived and 45 minutes before appetizers arrived. They also forgot to acknowledge the celebration we were there for. For $175 we were disappointed.
Usually this place is awesome. But today was not just terrible. It was exceptionally terrible.
Our chef just cooked food in front of us. He didn’t even try to pretend to do anything or even be at least entertaining. We looked around at the other tables with envy because they had chefs who were friendly and interactive. And our chef also over cooked all of our food. We had a variety of steaks from rare to medium, but somehow all of them including the rare came out medium well to well done. I’ve never had such terribly cooked steaks.
On top of that the service took forever to do anything. Even the simplest requests and kept messing up orders.
I just truly don’t understand how this restaurant became this way. It used to be our go to, but if today is how it is from now on, we won’t be returning.
Our Server and host were wonderful. Our 5 year daughter was so surprised and happy with the Chef's entertainment. She actually ate everything on her plate.
Great job Chef Michael and staff.
I took the time to print a coupon for my daughters birthday and we booked reservations on her birthday but when I got to restaurant they wouldn’t honor my coupon!! I didn’t have anything on my printout that said they only honor from Mon-thurs!! My daughters birthday was Sunday the 8th of September and that’s the day we celebrate!! Why have it if you can’t celebrate on the actual birthday? They were rude ! Management didn’t care !! So I won’t come back
The chef was absolutely amazing! Very enjoyable visit.
This experience was poor this time. Reservation at 630 and didn't get seated until 7pm. We were told they are running behind. No, you overbooked reservations and can't plan properly. Then they put 9 people at a table for 8. Yet the table next to us had only 5 people at it. Ours overcrowded. No waiter or drinks until 711pm. Didn't get our first serving until 724pm. Fried rice was bland, to no taste this time. Everyone got their water refilled but for me. Had to ask numerous people for my water. Mentioned to manager on the way out our horrible experience and he pulled out a FREE APPETIZER card. He was assuming we'll be back to use it. NOT. A free appetizer doesn't make up for the poor service Saturday night and for us to spend another $200 just to use the stupid card. Plenty of other restaurants in Newport Beach to go to that have great service and care about their customers.
When you arrive, it's mostly quiet. When the chef and the grills start going, then it gets really loud. But you're distracted by the chefs cheesy jokes and you get food in small amounts throughout the entire experience, so it's fairly good! I usually get the combo which is steak, chicken, vegetable, fried rice. Decent valor for the selection. Always some food to take home! Great for families, fun for friends.
Maybe not the best way to get to know someone on a date.
Maybe not the most comfortable for seniors as the chairs are basic and they cannot hear past the ambience noise.
It was a great time at Benihana like always. It was a very exciting and entertaining experience throughout the night. Our chef was very experienced and could tell he was enjoying himself as much as we were enjoying the experience. Overall amazing evening, and would highly recommend!
Screaming toddlers at my table, annd teppan chef got my order wrong
We had a great time as a family of 8. Service was great and our server was attentive and always available.
Our chef Jose was fantastic! Really engaging with our kids. We had a fantastic dinner and time because of him.
The front desk service is so pore. It makes a bad impression on your overall restaurant experience.
The food is always good but this chef was great. Seafood cooked beyond perfection. Two Ocean Treasures (meals) to treasure.
Great experience for the kids. It held their attention for the entire meal and they loved it!
Seems that the cook wasn’t really interactive like previous cooks I’ve had before. Mood was more inline to leave early and finish the table.
We have been coming to Benihana for awhile and this was the worst service we have ever received. Server was slow, never refilled our waters. Chef was boring very serious. My daughter and husband had to wait so long for their steaks that their food was cold. Very disappointed ☹️
We filled a table with family and friends. Our party included a 17 month old baby. Our chef was absolutely delightful. He was very entertaining and the food was cooked to perfection. We shall return. We visit Benihana 4-5 times a year.
We were seated at the first table on the left at 5:30 on
Brandon (service) and Brayan (chef) absolutely made this night special for us and for our daughter’s birthday. Thank you so much for the witty banter, the customer service and the wonderfully good time!! We will definitely be requesting these two when we come back again.
Maria was really attentive to all our needs. Chef Rey also prepared food wonderfully. Food was serve in a good pace. My family had a great lunch. We look forward to go back for lunch very soon.
Second time here. Again service was great but the chef wasn't really into it. He did some things but wasn't as enthusiastic as I remember as a kid. Food was good.
We’ve had the fortune to visit several Benihana’s throughout the U. S. including Alaska and the Newport Beach restaurant is one of the best! Exceptionally clean, great service and our food was prepared perfectly. Our cook interacted with the guest, had us all engaged in conversation and laughing. It was an enjoyable experience.
The food was ok
Good for birthday dinners!! Good food and fun environment.
Several of us at the table discussed the same problem... That we were taken off of your email list and therefore could not get our birthday certificates. And Benihana's was no help in resolving this issue. Food is great. Their soups could be more interesting.
I had reservations for lunch with my office staff at 12:15. We got seated on time, but we waited 45 minutes to begin eating our lunch! The waitress brought me the wrong drink, and another gentlemen at our table complained about his drink as well. Our orders were taken down incorrectly so there was a little confusion there. Not a big deal. Service was so slow. After our drinks came we didn't see our waitress for a while. Our lunch hour turned into 2 hours, which shouldn't have taken that long. I thought the service was terrible for such a popular place. It was our first time at this location, and most likely our last time.
Benihana’s is always exceptional. The food is superb and sitting at the teppan table you meet the nicest people. Food, fun and conversation - that’s Benihana’s.
It took awhile to be seated even though I had a reservation. The server was friendly and delivered good service.
Service was terrible. Server forgot several items and chef was clearly new or inexperienced. We’ve been many times to this same location and this was by far the worst.
Food is fresh and delicious. I like that they have kids menu as well. Love the service and the friendliness of servers. We had reservation but there were a bit of wait which I later realized that it was a busy night and they had to clean and set the table again. Its a fun place for date as well as family.
Great spot to celebrate an occasion. You sit around the grill so a party of 8 can talk as well as interact with your cook for the evening show.
Noodles, our chef was very entertaining & Angel our server was terrific! Our group had a great time!