9p reservations for my daughter’s 16th birthday. Got seated at 10p squeezed in with way too many people. Food was just ok. Very loud and chaotic. I was very disappointed.
The food was food and our five year old loved the show put on by the chef. But it took a ridiculous amount of time to not only be seated, but then to find the chef to get our dinner. We had a 7:30pm reservation, but were not seated until past 8:30pm. We didn't get out of there until past 11pm. I am surprised that this restaurant that caters to children is so disorganized.
Although I was seated 20 minutes after my reservation, my food was amazing, the hurricane punch bowl for 2 was delicious, and our chef was very very kind. Great experience!
My girl first time going and she loved it
We waiting 45 min. To be seated after
Our reservation time, and we arrived early. Servers were attentive but clearly behind, like our reservation. Food was as expected but "show" from chef was nonexistent.
We left the restaurant as we were on time , and the restaurant was a circus, seemed no order , we asked how long, was rudely addressed with a comment that the restaurant was busy, than told to wait in a crowded room,
There are fine alternative choices to dine through out New York, so we choose to leave and dine elsewhere!
Had reservations for 5:45, we didn’t get seated til an hour later. Had our first bite about 20 minutes after getting seated. The food and presentation is always great and entertaining. If I have a reservation, I expect to be seated at that time and no longer than 20 minutes. It would’ve been nice to offer some complimentary apps while we waited.
They did not honor our reservation - waited 45 minutes for our table. The chef was really quiet, boring and didn’t engage our table which had 3 excited children under 6.
We were seated pretty quickly with a reservation to my surprise. Although there wasn't much wait there once we were seated we waited over 20 minutes for a server to even come to even come to our table. No drinks, no food orders, nothing. We watched a table that seated after us get served immediately. The manager finally came over and took our drink orders. I was highly disappointed. I've been to other locations and have never had an issue with service. Terrible .
It was exactly what I wanted. The food was good, the waiters were on point and the cook was very nice. Would go again!