Happy Mother's Day. Don't just give a gift. Give an experience like any other.
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Sunday, May 13, 2018
We a pleasant birthday lunch for my daughter. The staff paid close attention to my request and the food was amazing. Thank you would love to come again when in New York!
We made a reservation and still had to wait 30 minutes. It was really noisy and with a lot of smoke and smells and we left the restaurant all greasy
The food and drinks were good. The preparer was engaging. The meal was pricey. Not worth the price. We had two entrees snd 3 drinks the bill was $165. Way too high.
Absolute joke of an experience. Late to sit, went to order food and waiter was like "filet with fried rice?" We said yeah. We all order entrees so rice salad soup blah blah....The whole table got the same. Then the server was so bad like the whole Time. When he took our order he mixed up everyone and wrote my allergies wrong and the chef had to retake all orders and was annoyed with the server. Later I was out of water and super thirsty and my cousin gets her water filled and I handed my glass and the chef made a comment how he messed up the order so he walked away & never got my water. THREE TIMES I DIDNT GET MY WATER. Whatever no big deal still. So then we get our bill and it's all one check with no gratuity added, even though we were all in a separate group. Well each of us our charged $4.50 for chicken fried rice. We never ordered chicken fried rice nor did we request fried rice, he confirmed all of us were getting it. So the other 2 people pay (with a groupon) and I'm holding the bill and after the waiter makes eye contact 3 times finally comes back and we're like so why did we each get charged for this? We didn't order fried rice. He's like chicken comes in & the whole table got it. We're like ok but we didn't also know there was an upcharge. He's like yeah of course there is. Like WHAT? No big deal if communicated. So after arguing, he offers to get the manager. I said yes please. He goes and stands in the corner behind us and talks nonsense and rolls eyes to a waitress. Finally, he goes and the manager comes over and is even more rude and telling us this is an expensive establishment and called us poor and our meal came with steamed rice not fried rice. After arguing he agrees to take off the charge. Getting the bill back, it comes back with forced gratuity even though we weren’t with the others at the table. Will be contacting corporate. Absolute mess.
Never disappoints. Always a great time when dining here.
They made many mistakes on the order, including the bill. But the worst part is they barely did any entertainment. I've been here previously, but the people at our table were from London and never saw it. I was disappointed for them as well,
Great food and show by the chef!
They don’t honor reservations. It’s like an Applebee’s. They give you a beeper to wait for a table in a loud crowded place. We left. Awful.
I was extremely disappointed. My husband and I went out for a date night for my birthday. We were seated at table with 4 children . If I wanted to sit at a kiddie table we would have gone to Chuck E Cheese.
We had a 5pm reservation with two young kids. We didn’t get seated until 5:30 and the first bite of anything to eat was ready at 6:15 with a very slow trickle of food coming off the grill. The food was subpar and service was horrible. We complained and asked for food several times only to get brushed off each time and then they messed up the order. Overall, a very horrible experience in every way.
horrible, need to wait 45 minutes to be seating and 45 minutes at the table waitingnfor the chef
Benihana - New York is about exactly what you expect. I think the quality of the experience is highly dependent on the chef, our chef was good. I really enjoyed meeting the other New Yorkers at the table. The restaurant was clean and busy. If you have been to a place like this, this one was very similar. I think the fried rice, made right in front of you, is much better than the steamed rice.
All good but i have found that the chefs the last few times lack the excitement of the chefs at other Benihana locations. They are not very fun and high energy in NYC, at least not the last 3 times. Still love Benihana tho.
We waited for 45 min and then seated in a table where one party couldn’t even get close to the table ( very tight seating). We asked for a other table. Unfortunately, that made us wait another 45 min :(. After we sat down, my brother got burned by the chef with the oil from the grill. Overall it was a bad night. Not going back ....
I had a really nice time at the restaurant, the restaurant was full of personalalities and energy.
Food was very good , but seating could be a little more wider. Seat are to close to each other around the table.
Great place, though we had to wait 45mins after the time we booked for a table which was slightly frustrating!
Food was good and interesting spectacle.
Great performance by Romero at the grill. The check in service at the front desk was deplorable. No one answering phones, no one greeting guests and when someone did arrive they walked away in disgust.
The restaurant is also dirty. A steam clean would go a long way.
Birthday. It was amazing
Birthday dinner. It was fun
We came for vacation and we wanted a nice table food experience.
This was a great place with a great food. the only cons was that we waited 15 min even though we had a reservation and got there in time.
And we waited another 20 min for our chef to arrive to our table.
But it was worth it the food is really good!
We would have liked to have known there was a special holiday menu. That would have been helpful for us
The chef and servers were amazing; very friendly and gave great service. The food was delicious as well.
Way too cold where seated inside (windy, 2nd floor), had to eat with jacket and scarves as no other table could be offered..... thus ruined the evening.
steak was good, seafood I would not recommend. service was not good, waiter was nice but far to busy with too many tables.
First time at this location. There to celebrate my son's 21st birthday. Excellent service as always in my experience at Benihana. New chef, Alex from Hawaii was sensational. Very upbeat, friendly and funny. Had a great time, will be coming back.
Did not like that the shrimp sauce was not the same as the Benihana in Pittsburgh. We chose to go there so we would know what we were getting and got something different. We were disappointed.
Great place for a birthday! The group we met at the table were awesome!
Very disappointing. We booked the table for 8pm but we were not shown to our table until almost 9.30pm , the chef did not arrive until 10.15pm meaning we didn’t start eating until 10.30pm. The waitress was also slow to bring the drinks that we ordered and was unapologetic for the delay. While the food was was nice , it was completely overbooked and for that reason I wouldn’t recommend.
The food was great but I would rather not sit with so many people but great overall experience
I recommend it to my family.
It was a very fun time.
Not the best idea to go there on a Friday night if you want timely service. Was seated at 6:40 and did not have dinner until 8:20. Got soup, salad, and waited 1h 40m for the cook to come and start. All of us at the table asked for a comp drink and the waiter did get that for us.
At the end of the meal the waiter billed the whole table on one check, when we were two
separate parties. That took another 1/2 hour to correct.
Overall it was a kind of stressful experience while trying to celebrate my daughter's birthday.
While in New York on vacation we tried Benihana before the theatre. The entire experience was wonderful, the Chef really made it special for us and put on quite a show! And the price was great!
Octavio was a great chef and host!
Great food and we met some nice people at our table!
Had to wait 30 min beyond reservation and there were too many people seated at the table. I am small and could not get my chair up to the table since there were too many chairs crammed in. Food order was taken before drinks and no apps or drink orders during meal. It’s an assembly line, with the goal of getting you out of the table ASAP! Not relaxing at all.
Great just what everyone says
I took my daughter's here for a birthday surprise. We had such a good time. The chef was amazing and our waiter was exceptional. The food was very delicious. We will definitely go back
Alex is a phenomenal chef. This is my second time having him as a chef and the food was amazing.
Amazed! Thank you to Pedro, our wonderful chef! The Filet Mignon was delicious and I could of eaten the fried rice before, during, and after the meal.