Benihana - New York
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We made a reservation for 6:30 pm but didn’t get seated until 7:15pm!! There were so many angry people arguing with hostess about their reservations. No apologies, but keep promising everyone that they were next on the list.
Service was slow. There were 11 people at the table that was clearly designed for 8. We were cramped. I have been to Benihana many times in my state, California, but this one in New York is the worst!
Strongly not recommend this place!
Very noisy, too full, made us wait for more than 30 m and we had reservation, tables to tight, not what expected compared to other benihama, bad experience
Waited an hour to be sited despite having reservations. The food was fair. I’ve had better Japanese food.
Me and my boy friend had so much fun and the food was awesome.... they only thing is that we felt a little rushed, maybe because it was crowed.
If you make a reservation, expect to be seated 20-30 minutes after the actual reservation time
Probably the worst meal we have ever experienced in any restaurant! We were celebrating my twins’ 10 th birthday. We were 5 people seated practically on top of each other. The food was almost inedible, each course served before dirty dishes from previous course were removed. In the middle of trying to swallow the main course, with all the dirty dishes on the table, they came with icecream for the twins with a candle in each one . And fresh dishes for the next seating stacked in front of us! Never have I experienced such an outrage in a restaurant!
Atteso più di persone che sono entrate senza prenotazione. Durante l’attesa birra sofferta , calda e 8,17$. Disorganizzato il bar.
Atmosfera carina al piano superiore durante la preparations e della cena, commensali non colloquiali, filetto costoso e di scarsa qualità.
Fun time. Our server was very attentive and courteous. Sensitive with allergies. Our chef was funny and friendly. Food was good.
The cook was horrible, no flavor, food was over cooked. Staff wasn’t trying to be reasonable until they had no choice. Horrible experience.
Benihana NYC... 5 stars.... serves up top notch class! The service is professional and consistent. The food is absolutely delicious. And, you won't go broke for this memorable experience.
Great birthday dinner!
Always appreciate the show while preparing the food.
Nephews birthday 6
Nice chefs, price is reasonable especially for the New York. I personally didn‘t like the interior and light that much but the show was great
Horrible experience. People smoking weed/ crack outside in front of the restaurant. No one greeted us when we walked into restaurant the wait time even though we had reservations was almost 15mins. The management and staff were packing up ready to clock out of work at 9:30pm when they weren’t closing until 11PM. Trash smell was horrid and random people were coming inside lobby of restaurant asking to use the bathroom. This was by far the Worst experience in hospitality I’ve ever encountered. I walked out and made birthday reservations elsewhere. I will not return nor ever step inside of this location at Benihana again. It was disturbing and I was beyond appalled and disgusted.
Great option for large groups, great service, and food
Benihana is always a good date night or family night . I enjoy it every time I’m there
The WORST Dinning Out I ever experienced at this restaurant! THE WORST!! 10/03/2019
First of all our reservations were for 8:15 pm. We were 15 minutes early and we were not seated until 8:45 pm.
Secondly, the table next to my table with a party of 10 people were OVERLY LOUD, ROUDY, RUDE, YELLING, CURSING, STANDING On CHAIRS SCREAMING, CHANTING, SINGING, being inconsiderate of other guest in the restaurant who could not hear their own conversations over this roudy pathetic group. I’m sure this group was heard on the first level of this restaurant and OUTSIDE on the street. That’s how LOUD they were. The noise level was DISGUSTING, not energetic like this survey describes. Disgusting! These were all adults behaving like they never ate out before.
Thirdly, there were MANAGERS there WHO NEVER SAID A WORD TO THIS GROUP!! Not a word!!! My table complained to the managers and the response was “I can’t tell them nothing” unbelievable!!!
I will stick with RUTHS CHRIS, CAPITAL GRILL, GRAND LUX and etc.
That behavior will not be tolerated in those restaurants!!!
Better service and better managers!!!
Compared to other Benihana’s it was clean, server was attentive and chef, Jimmy, was good. The food was great!
Always fun! Great way for kids to enjoy their vegetables.
The food was amazing and the server and chef was even better.
There was a little hiccup when we were getting seated but the staff worked quickly and diligently in order to fix it, which I appreciate. Didn’t get our hostess’ name but she was so nice and had no attitude whatsoever. Our server, Manny, was so attentive and even though he wasn’t physically at the table throughout the meal we never felt neglected. Great service!
Decent meal, fun experience for kids, but not what it used to be.
Benihana just isn't the Benihana that once was. The food show seems old and tired and not as exciting. The place is crowded and slightly disorganized. We had a reservation, but waited more than a half hour after it, and even then, we were only shown to our table after we asked if they had forgotten about us. The service was somewhat slow; one item we ordered never showed - and a glass of chardonnay arrived about 12 minutes after all the other beverages did for our party.
This isn’t what it used to be. Once we sat, the table wasn’t greeted or brought our first drink for 45 minutes. Had to get up and ask for service twice. We were never brought a round of water despite asking a few times. The chef at our table had no personality. He might as well have been a back of kitchen fry cook. The place was so hot it really detracted from our special occasion. I felt bad for my friend.
I had a reservariam for 20:45, and i was sited at 21:45
Everything was great until the waiter came back and tried to shame me into giving him more than a 15% tip. That just ruined the entire experience
I really enjoyed my food plus services . Omgy steak was so tender just how I like it
Always good this is one of my favs spots to eat at
Not as good as other Benihana locations. Chef did not use much seasoning and food was bland. Not my best Benihana experience.
Just overall under staffing . Food not very good.
I just wouldn't go back
Did not meet the expectations. Service is fair, the place ... so and so. I had been there long ago and was much better. Same for Benihana in other cities/countries.
Great for a birthday!
Chef was okay but not overly engaging or did all the tricks ... did not give us a great overall experience
I’ve been here a handful of times. Food is decent. Today I went back for the first time in about a year. The service was abominable! We were there for over 2 hours because our waiter was so inept. Everything took forever and he screwed up our order along with a lot of others we saw. I will probably not be returning.
Frequently go to Benihana. Food is always good. On this particular night the service was off. I’ll definitely go back, this was an exception.
We dind’t understand the system of the restaurant because leftover too much food and isn’t was served . The chef pack and take along to the kitchen. We ate Little quantity and not pleased. Unfortunately we don’t have a good experience
Having been to several Benihanas in London and Toronto I was hoping for a similar experience but the restaurant ambiance was not good, didn’t feel clean, the servers in the downstairs bar were obviously inexperienced. I appreciate that the chefs do their “show” several times a day and for them it’s a job but for customers it’s once a day and want the performance... overall not up to standard.
A great place to take kids and to celebrate special events. I went on my birthday.