Benihana - Miramar, FL

Sort by

Filters

1. OT

   OpenTable Diner

   Miami

   16 reviews

   vip
   1.0

   16 reviews

   Dined 1 day ago

   overall1food3service1ambience4

   We were sat at 2:10 pm it was 2:50pm no water no order taken. I asked for manager came 10 mins later than one of the ladies in the table asked for compensation he said let me go ask I thought was the manager but okay. Than some lady came she said I’ll take care of ya no worries we got I think 9$ off. I asked for spicy chicken I received regular. Today it was a mess!

   Report
2. OT

   OpenTable Diner

   Fort Lauderdale

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   overall3food3service3ambience3

   Service was so so even by having an appt at 7:45 we were call an hour after terrible

   Report
3. OT

   OpenTable Diner

   Miami

   2 reviews

   vip
   3.0

   2 reviews

   Dined 4 days ago

   overall3food3service3ambience2

   I’ve been visiting this restaurant for over 10 years and never have I ever experienced a cool declining how I want my food cooked… Every-timei cons ti this particular benihana there’s an issue😒 Honestly I think tonight was my last draw .

   Report
4. GM

   GriselleM

   Miami

   3 reviews

   vip
   5.0

   3 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   Benihana never disappoints. Food was awesome.

   Report
5. SM

   SandraM

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience5

   Great place, love the food and service Great location 👌 👏 👍

   Report
6. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined on January 28, 2023

   overall1food1service1ambience1

   Food was not prepared by Japanese chefs and the “show” and food was not good. Chef did not know how to cook steaks, scallops were undercooked. This restaurant is very expensive and we were expecting better. Walls were greasy and dirty, Lamps were dirty. Had to get up from table to chase waiter for a drink. Nasty Not recommended. Take your money elsewhere.

   Benihana - Miramar, FLResponded 2 days agoDear valued guest, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. Please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

   Report
7. OT

   OpenTable Diner

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined on January 27, 2023

   overall5food5service5ambience5

   Chef Billy was amazing and the food was beyond delicious!!!

   Report
8. OT

   OpenTable Diner

   Atlanta

   1 review

   5.0

   1 review

   Dined on January 26, 2023

   overall5food5service5ambience4

   Food experience was awesome. The location is extremely hot because of the grill and could be extenuating. Service and our assigned chef did an excellent job. .

   Report
9. c

   cameandsaw82

   1 review

   2.0

   1 review

   Dined on January 25, 2023

   overall2food3service2ambience3

   Was made to feel alienated at our table and was neglected simply because we did not speak Spanish like the other party at the table. The chef gave us less food and rarely asked how we were doing but had full on conversation with the other party. We felt invisible and disrespected. The server was great though, it was just the cook being inattentive to everyone at the table and failing to include everyone in conversation or engagement.

   Report
10. JP

    JessicaP

    Fort Lauderdale

    29 reviews

    vip
    1.0

    29 reviews

    Dined on January 22, 2023

    overall1food5service1ambience2

    Worst experience at Benihana ever due to server and manager! My server disappeared after taking our order. I had to order a drink and a meal to go from one of the other servers! We were done eating and she was still Missing so we processed to call for a manager. The manager came we told him the situation and he took our check. He sends the waitress back with our check and the total has gone up! What on earth is wrong with the new management and servers? They need to be retrained or fired! This was ridiculous! I have been going to this Benihana for 13 years! Unfortunately, if this happens again, I will have to sadly stop coming here!

    Benihana - Miramar, FLResponded on January 24, 2023Hi JessicaP, we are very sorry to hear that your experience was less than satisfactory. We will use this as a learning experience on how we can improve. If you may, please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
11. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on January 22, 2023

    overall1food3service1ambience2

    We arrived at 9pm for our reservation and were told they were 30 minutes behind on seating. The place was packed so we understood even though we were a bit annoyed. We waited the 30 minutes and we went up to the desk to check on the table. The host told us our table wasn’t ready yet and to work with us. I’m annoyed at this point because why make a reservation if we still have to wait. Decided to wait inside. 2 minutes later we see a party get sit down that was here after us. I go up to the manager to let him know and he says that there is no way that we skip anyone. I was not amused. We finally get seated at our table with two other people then we notice they rush through the hibachi demo. On top of that we ask the other two customers and they inform us that they two had a 9pm reservation and they waited for a table. They mentioned that they always have ethos issue when coming to this restaurant.

    Benihana - Miramar, FLResponded on January 23, 2023We sincerely apologize for the experience you had but thank you for bringing this to our attention. Your remarks will be shared with the team. Please provide your contact information so we can follow up regarding this experience by visiting our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
12. MR

    MichelleR

    Fort Lauderdale

    5 reviews

    vip
    3.0

    5 reviews

    Dined on January 22, 2023

    overall3food5service3ambience2

    Mobbed and be warned reservations mean nothing to them. Chef and waitress were great though.

    Benihana - Miramar, FLResponded on January 23, 2023Thank you for the feedback, MichelleR. We’re sorry your experience wasn’t the best it could be. We will share this with the rest of the team. Please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
13. PA

    PatriciaA

    1 review

    3.0

    1 review

    Dined on January 22, 2023

    overall3food4service5ambience3

    They really need to taking care of the restrooms. Unbelievable

    Benihana - Miramar, FLResponded on January 23, 2023Thanks for reviewing us. Your feedback is appreciated, and we take it to heart. We will share this with the rest of the team. Please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
14. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 21, 2023

    overall5food5service5ambience5

    It was great, we got there late and only waited 15 minutes. Everyone was great. China our waiter and Tak our cook was great. Will come go back.

    Report
15. SO

    ShayO

    Orlando

    1 review

    2.0

    1 review

    Dined on January 20, 2023

    overall2food4service2ambience4

    although we had reservations there was still a long wait. We let the staff know we were here for a birthday and they forgot. The server tried his best to get other staff to sing with him. But I think because it was closing time they were not interested. For a Thursday night it was very busy and they were not prepared for this. Don't think we will celebrate any birthdays here any more.

    Benihana - Miramar, FLResponded on January 26, 2023Thanks for taking the time to leave us a review, ShayO. Very sorry your experience wasn’t what you’d hoped. A manager will look into this for you. Please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
16. HS

    HenryS

    Fort Lauderdale

    4 reviews

    5.0

    4 reviews

    Dined on January 19, 2023

    overall5food5service5ambience5

    The Service was very good and the food was excellent!!

    Report
17. C

    Connie

    Fort Lauderdale

    3 reviews

    2.0

    3 reviews

    Dined on January 19, 2023

    overall2food1service4ambience1

    Went there to celebrate my husbands birthday and they threw us in the back there it felt like negative tempuratures. We asked our waitress to do something about it and she said that she couldn't do anything, that they wouldn't allow her. Food turned cold in seconds due to the amount wind coming down from the ceiling. SOOOO DISAPPOINTED!!!!!!!!!!!!!!!!!!!!!!!!!

    Benihana - Miramar, FLResponded on January 25, 2023Dear Connie, We’re sorry to hear that we weren’t able to provide you with the best experience possible. We’ll look into this. Please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
18. GI

    GILA

    Fort Lauderdale

    2 reviews

    4.0

    2 reviews

    Dined on January 18, 2023

    overall4food5service2ambience5

    server was not as timely or attentive as in previous visits

    Report
19. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on January 18, 2023

    overall1food1service1ambience1

    We were seated and waited 2 hours for a chef. When we told the manager about the wait they basically said it is what it is. No consideration for a large group with small children. The worst service we’ve ever received at Benihana. That said, that will be the last time we dine here. A management change is a must. The staff are only as good as the managers.

    Benihana - Miramar, FLResponded on January 26, 2023Thanks for your feedback. We’re sorry to hear we disappointed you. Hope you’ll give us another chance in the future. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
20. G

    Gloria

    1 review

    2.0

    1 review

    Dined on January 18, 2023

    overall2food3service2ambience3

    My reservation was at 7pm and the waiter named Phillip didn't take our order until 7:20, with the drinks and appetizers coming at 7:35pm. The chef didn't come and start cooking until 7:45. The wait time and response time from staff was unprofessional, unreasonable, and ridiculous.

    Benihana - Miramar, FLResponded on January 26, 2023Dear Gloria, So sorry we did not meet your expectations. Hope you’ll give us another chance in the future. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
21. J

    John

    Miami

    1 review

    2.0

    1 review

    Dined on January 17, 2023

    overall2food3service2ambience2

    Reservation was not ready as booked. Service was bad as well.

    Benihana - Miramar, FLResponded on January 26, 2023We appreciate your feedback, John, and are sorry to hear your experience wasn’t great Your remarks will be shared with the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
22. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on January 17, 2023

    overall2food3service1ambience1

    We were seated pretty quickly this time with the reservation. The server kept disappearing for long periods of time everything you asked for you’d have to ask him three times before he remembered to get it. Such as refill on an ice tea, sugar packs for the tea, water etc. normally your salad will arrive before your dinner but not this time we were already starting to eat our hibachi dinner and I had to tell the waiter we never received our salads so salads came after dinner was already served. Bad server… Overall it took 3 1/2 hours between all the times he was missing 20 minutes at a time.

    Report
23. OT

    OpenTable Diner

    Fort Lauderdale

    8 reviews

    5.0

    8 reviews

    Dined on January 16, 2023

    overall5food5service5ambience5

    Great service,

    Report
24. OT

    OpenTable Diner

    Fort Lauderdale

    23 reviews

    vip
    1.0

    23 reviews

    Dined on January 15, 2023

    overall1food4service4ambience1

    This was our first and more than likely only time we will ever go to this location. I booked our reservations on open table, we were checked in and 15 minutes go by and I approach the hostess area and then was informed that reservations are running 30 minutes behind…. I don’t understand how you have reservations for a certain time and then be told that. Our party was seated at 8:40pm, didn’t get our drinks until 9:14pm. When I asked server for silverware I was told that they would provide us with plastic utensils, because shortages. I’m like that’s unacceptable we waited 30 past our reservation time and the table that was seated after us has silverware. The only thing that saved the evening was our chef, food, and our server. At the end of the day they are just the messenger. Just very poor on on whose ever responsibility to allow over bookings especially on a weekend.

    Benihana - Miramar, FLResponded 6 days agoDear valued guest, we are very sorry to hear that your experience was less than satisfactory. We’ll look into this. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
25. R

    Reen

    New York Area

    35 reviews

    4.0

    35 reviews

    Dined on January 15, 2023

    overall4food5service4ambience5

    Everything was lovely, tonight. Tak was our chef, and he cooked every perfect.

    Report
26. AV

    AnnetteV

    1 review

    4.0

    1 review

    Dined on January 12, 2023

    overall4food5service5ambience4

    The restaurant is busy and has plenty of employees but the ladies room was filthy. The floor was sticky and paper towels overflowing.

    Report
27. YP

    YudithP

    1 review

    5.0

    1 review

    Dined on January 12, 2023

    overall5food5service5ambience5

    Had a wonderful time, service was great and so was the food.

    Report
28. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 12, 2023

    overall5food5service5ambience5

    Great service by the chef and the staff. We made a reservation and the table was ready on arrival.

    Report
29. Y

    Yvette

    Fort Lauderdale

    1 review

    vip
    5.0

    1 review

    Dined on January 11, 2023

    overall5food5service5ambience5

    Made last min reservations for 10:00pm. Great services . The chef and waitress were very pleasant.

    Report
30. CD

    CarlaD

    Las Vegas

    1 review

    3.0

    1 review

    Dined on January 9, 2023

    overall3food4service4ambience3

    even with reservation we waited 1 hour to be seated

    Benihana - Miramar, FLResponded 4 days agoThank you for the constructive criticism, and sorry we couldn’t make it a 5 star experience. We will share this with the rest of the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
31. MF

    MarcelaF

    1 review

    3.0

    1 review

    Dined on January 9, 2023

    overall3food4service3ambience4

    My only complaint was my reservation wasn’t honored because I was a few minutes ! My whole party of 9 was there except for me! Reservation was for 7:15 and I didn’t get sat until 7:45pm.

    Benihana - Miramar, FLResponded 4 days agoHi MarcelaF, we wish your experience could have been better, but appreciate you taking the time to share your feedback. We will share this with the rest of the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
32. B

    Brad

    1 review

    1.0

    1 review

    Dined on January 7, 2023

    overall1food5service3ambience3

    We had a birthday reservation for 2pm, didn't get seated until 2:30pm and what's worse is they didn't have enough chefs so we waited until 3:30pm at the table until someone was available to cook our food. We had tried to call the restaurant multiple times days prior and no one would ever answer the phone. When asked they said that they were "to busy to answer the phone" mind you we had called between 1pm - 3pm on a weekday when it is the slowest part of a restaurants day. As we were waiting to get seated I noticed a manager had to tell the host that was just standing there playing on his cell phone doing nothing to answer the phone!!! What a load of crap! I am truly surprised they are still in business today. Unfortunately they lost another customer that day and I am sure they will lose more in the days to come.

    Benihana - Miramar, FLResponded on January 26, 2023Dear Brad On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
33. N

    Nancy

    1 review

    1.0

    1 review

    Dined on January 7, 2023

    overall1food1service1ambience3

    The service was terrible, the cook didn't seem like he knew what he was doing.. I literally had to tell him take my food off the flat top, it's about to burn or over cook.. Overall I was just so disappointed

    Benihana - Miramar, FLResponded on January 26, 2023Dear Nancy on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
34. AP

    AlbertP

    Fort Lauderdale

    8 reviews

    3.0

    8 reviews

    Dined on January 7, 2023

    overall3food4service3ambience3

    7:45 reservation for 4. Got seated at 8:30. Hostess staff of 3 were not the friendliest. Real slow cleaning tables and flipping them. Once seated, waitress and chef were fantastic. Food was good.

    Benihana - Miramar, FLResponded on January 26, 2023Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
35. T

    Troyf

    1 review

    1.0

    1 review

    Dined on January 5, 2023

    overall1food2service1ambience2

    The server didn't offer me dessert and he knew it was my birthday. The server and the chef were over attentive to the other family that was at the table with us.

    Benihana - Miramar, FLResponded on January 26, 2023Dear Troyf On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
36. BF

    BFAJCA

    Charlotte

    3 reviews

    2.0

    3 reviews

    Dined on January 5, 2023

    overall2food2service2ambience2

    Made a RSVP for 1:45. Was not seated until 2:45. 1 hour!! They are very short staffed. The cook did no show, because I'm sure of lack of time. Did not make the birthday experience the same as in the past. Food also lacked. Please fully staff this restaurant. Don't accept RSVPs unless you can meet the times.

    Benihana - Miramar, FLResponded on January 26, 2023Dear BFAJCA we apologize for the inconvenience. To better assist you, please contact us via the Contact Us page on our website so we can follow up with you directly. 

    Report
37. OT

    OpenTable Diner

    Fort Lauderdale

    7 reviews

    5.0

    7 reviews

    Dined on January 4, 2023

    overall5food5service3ambience5

    We love going to this location but the service was not very good hardly saw the server all the dirty dishes were mostly left on the table maybe the server was busy but we had to look for home. We saw other Chefs doing there usual food tricks ours seemed like he didn’t want to be there very disappointing part of going there is the interaction

    Report
38. OT

    OpenTable Diner

    Fort Lauderdale

    3 reviews

    5.0

    3 reviews

    Dined on January 3, 2023

    overall5food5service5ambience5

    The staff was very diligent and was there for every need. The chef was personable and fun which is always a great experience.

    Report
39. AH

    AnaH

    1 review

    1.0

    1 review

    Dined on January 2, 2023

    overall1food5service2ambience1

    The services at the Benihana’s in Miramar was terrible. Starting with the host who had a horrible attitude. We had reservations at 3:45 and waited over an hour to get seated. We then sat for over 30 minutes before anyone ever came to our table. The whole staff is on edge and defensive when you try to ask for something. When I finally got a drink, the glass had a huge crack in it. I can go on and on about how terrible service and how badly the restaurant is being run. The only good thing is that the food was delicious and the cook had a good attitude.

    Benihana - Miramar, FLResponded on January 26, 2023Dear AnaH On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
40. OT

    OpenTable Diner

    Miami

    2 reviews

    1.0

    2 reviews

    Dined on January 1, 2023

    overall1food1service1ambience1

    Quality has decreased drastically. Service was worst than motel 6

    Report