Benihana - Miramar, FL

Commentaires sur le restaurant Benihana - Miramar, FL de personnes qui y ont mangé. Selon des cotes récentes.

1. A

   Atef

   Fort Lauderdale1 commentaire

   1.0

   Y est allé il y a 4 jours

   1. Cote globale 1
   2. Nourriture 5
   3. Service 1
   4. Ambiance 3

   Made reservations for 8pm for my daughter’s birthday and didn’t get seated until after 9pm. Kept getting the run around from Xavier the hostess and all 3 worthless managers were walking around clueless. Every so called manager gave me a different excuse, one I left speechless that he couldn’t answer my questions and walked away from me. Then the hostess wants to argue with my daughter about his lies and misinformation about the wait time. Managers didn’t care and need training in customer service and appointment management.
   

   Benihana - Miramar, FLA répondu il y a 3 jours

   Thanks for the feedback, Atef. We're truly sorry to hear about your recent experience at Benihana - Miramar, FL. We understand that waiting for a table after hours can be frustrating and we apologize for the inconvenience caused. We also regret any confusion regarding our reservation system and the response you received. We assure you that this is not the standard of service we aim to provide. We take your comments seriously and will address this internally to ensure it doesn't happen again. We hope you'll give us another chance to make things right. Best regards, The Management Team
   

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2. D

   Dolores

   West Palm Beach1 commentaire

   4.0

   Y est allé il y a 7 jours

   1. Cote globale 4
   2. Nourriture 4
   3. Service 5
   4. Ambiance 4

   The dinner was delicious, as always. The service was great and we almost had no waiting time. I also received a birthday gift coupon which was very appreciated. Will we go back to the Miramar Benihana? Absolutely!
   

   Benihana - Miramar, FLA répondu il y a 5 jours

   Hey Dolores, we're thrilled to hear that you enjoyed your dinner at Benihana - Miramar, FL! It's great to know that our service met your expectations and that you didn't have to wait too long. We're also glad you appreciated the birthday gift coupon. We can't wait to welcome you back for another memorable dining experience. Thanks for your kind words!
   

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3. B

   Barbara

   Fort Lauderdale11 commentaires

   2.0

   Y est allé le 22 avril 2025

   1. Cote globale 2
   2. Nourriture 4
   3. Service 2
   4. Ambiance 2

   I was actually disappointed we ordered 2 bottles of Caymus wine and all the wine glasses were dirty. We were not even offered to exchange them. The server handed the very hot soup to us from across the table instead of placing it in front of us. I burned my hands. Service and chef were slow he did not really do a show for us. Not very entertaining.
   

   Benihana - Miramar, FLA répondu le 23 avril 2025

   Thanks for the review, Barbara. We're really sorry to hear about your experience at Benihana - Miramar, FL. It's disappointing to know that you were not served up an enjoyable dining experience. We apologize for the issues with the Caymus wine and the glasses not being cleaned properly. We also regret to hear about the slow service and the burn you sustained from the soup. Please know that we take these matters seriously and will use this as an opportunity to improve. We appreciate your feedback and hope you'll give us another chance to make it right in the future. Best, The Management Team
   

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4. J

   Ju

   Fort Lauderdale6 commentaires

   5.0

   Y est allé le 21 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   The front desk ladies were amazing and the waiter and cook were amazing as well
   

   Benihana - Miramar, FLA répondu le 23 avril 2025

   Thanks for the feedback, Ju! We're thrilled to hear that you had such a positive experience at Benihana - Miramar, FL. It's wonderful to know that our front desk ladies and our waiter and cook exceeded your expectations. We always strive to provide top-notch service and it's heartening to know we hit the mark during your visit. We truly appreciate your kind words and look forward to serving you again soon! The Management Team
   

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5. S

   Sylvia

   Fort Lauderdale5 commentaires

   1.0

   Y est allé le 20 avril 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 3
   4. Ambiance 1

   OMG I have been going to Benihana since they opened. The chef was unprofessional. The rice was without flavor. We had to ask for butter to put on the rice. The food was flying off the grill. A piece of egg hit my foot and fell to the floor by my foot. It was not what we usually expect from Benihana. The other people at the table did not enjoy their meals. Either they left the food. They didn’t even take the food home. At the end of cooking and cleaning the grill the chef lifted her nose. Didn’t even ask anyone if they needed anything else and just left very unprofessional
   

   Benihana - Miramar, FLA répondu le 22 avril 2025

   Thanks for the review, Sylvia. We're truly sorry to hear about your recent experience at Benihana - Miramar, FL. It's disappointing to know that the service and the quality of our food didn't meet your expectations. We take your feedback seriously and will discuss it with our team to ensure we improve on these areas. We hope to have the opportunity to serve you better in the future.
   

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6. A

   Alina

   Miami2 commentaires

   5.0

   Y est allé le 19 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Delicious food, great service, entertaining preparation. Best cocktails I have had in a while.
   

   Benihana - Miramar, FLA répondu le 21 avril 2025

   Thanks for the review, Alina! We're thrilled to hear that you enjoyed our food and service at Benihana - Miramar, FL. It's fantastic to know that our cocktails hit the mark for you! We strive to provide an entertaining and enjoyable dining experience for all our guests and your feedback lets us know we're on the right track. We look forward to welcoming you back soon!
   

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7. S

   Shermaine

   Fort Lauderdale2 commentaires

   5.0

   Y est allé le 17 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Great experience as always, nice meal prepared in front of us is always a plus
   

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   Benihana - Miramar, FLA répondu le 18 avril 2025

   Thanks for visiting us, Shermaine! We're thrilled to hear that you had a great experience at Benihana - Miramar, FL. It's always a pleasure to prepare meals for our guests and we're glad you enjoyed the presentation of your meal. We noticed that you rated the value a bit lower and we appreciate your feedback. We strive to provide the best experience for our guests and your feedback helps us improve. We look forward to serving you again soon.
   

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8. O

   Oliver VIP

   Miami19 commentaires

   5.0

   Y est allé le 13 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Excellent food , ask for Lu. Great chef and great show
   

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   Benihana - Miramar, FLA répondu le 15 avril 2025

   Thanks for the feedback, Oliver! We're thrilled to hear that you enjoyed our food and found our chef and chef's show to be excellent. It's always our goal to provide an exceptional dining experience for our guests. We noticed that you rated our value a bit lower, and we appreciate your feedback as we continuously strive to improve. We hope to see you again soon at Benihana - Miramar, FL, The Management Team.
   

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9. R

   Raul

   Miami1 commentaire

   3.0

   Y est allé le 13 avril 2025

   1. Cote globale 3
   2. Nourriture 5
   3. Service 1
   4. Ambiance 2

   We got there for lunch as a family of 5. They would not sit us until another group shows up. Could be 5min could be 30. Restaurant was empty
   

   Benihana - Miramar, FLA répondu le 18 avril 2025

   Hey Raul, Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience with the seating process. At Benihana - Miramar, FL, we strive to make every guest's experience comfortable and enjoyable. We understand that waiting for a table could be frustrating and we apologize for any inconvenience caused. We appreciate your patience and we hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

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10. D

    Dwayneisha

    Fort Lauderdale1 commentaire

    3.0

    Y est allé le 13 avril 2025

    1. Cote globale 3
    2. Nourriture 2
    3. Service 1
    4. Ambiance 1

    Good to expensive to barely taste like anything rice be fried hard steak be dry and waiters always forgets what they write down this place has fell off bad was a waste of 200$
    

    Benihana - Miramar, FLA répondu le 14 avril 2025

    Thanks for the feedback, Dwayneisha. We're truly sorry to hear about your recent experience at Benihana - Miramar, FL. We take pride in our food and service, and it's disappointing to hear that we fell short this time. Your comments about the rice, steak, and service are noted and will be shared with our team for improvements. We hope to have the opportunity to serve you better in the future.
    

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