Benihana - Miramar, FL

Benihana - Miramar, FL reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. G

   Gabby

   Dallas1 review

   5.0

   Dined today

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Cecil was amazing! She was very attentive and friendly!
   

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2. S

   Shermaine

   Fort Lauderdale3 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Great food but the server was not very attentive, I have had better experience at this restaurant. Was a bit disappointed…. The chef was great .
   

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3. A

   Alexandra

   Fort Lauderdale3 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Service was very slow it took forever for the chef to come to our table, waitress forgot drink order.
   

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4. A

   Atef

   Fort Lauderdale1 review

   1.0

   Dined on April 27, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   Made reservations for 8pm for my daughter’s birthday and didn’t get seated until after 9pm. Kept getting the run around from Xavier the hostess and all 3 worthless managers were walking around clueless. Every so called manager gave me a different excuse, one I left speechless that he couldn’t answer my questions and walked away from me. Then the hostess wants to argue with my daughter about his lies and misinformation about the wait time. Managers didn’t care and need training in customer service and appointment management.
   

   Benihana - Miramar, FLResponded on April 28, 2025

   Thanks for the feedback, Atef. We're truly sorry to hear about your recent experience at Benihana - Miramar, FL. We understand that waiting for a table after hours can be frustrating and we apologize for the inconvenience caused. We also regret any confusion regarding our reservation system and the response you received. We assure you that this is not the standard of service we aim to provide. We take your comments seriously and will address this internally to ensure it doesn't happen again. We hope you'll give us another chance to make things right. Best regards, The Management Team
   

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5. D

   Dolores

   West Palm Beach1 review

   4.0

   Dined on April 24, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The dinner was delicious, as always. The service was great and we almost had no waiting time. I also received a birthday gift coupon which was very appreciated. Will we go back to the Miramar Benihana? Absolutely!
   

   Benihana - Miramar, FLResponded on April 26, 2025

   Hey Dolores, we're thrilled to hear that you enjoyed your dinner at Benihana - Miramar, FL! It's great to know that our service met your expectations and that you didn't have to wait too long. We're also glad you appreciated the birthday gift coupon. We can't wait to welcome you back for another memorable dining experience. Thanks for your kind words!
   

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6. B

   Barbara

   Fort Lauderdale11 reviews

   2.0

   Dined on April 22, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   I was actually disappointed we ordered 2 bottles of Caymus wine and all the wine glasses were dirty. We were not even offered to exchange them. The server handed the very hot soup to us from across the table instead of placing it in front of us. I burned my hands. Service and chef were slow he did not really do a show for us. Not very entertaining.
   

   Benihana - Miramar, FLResponded on April 23, 2025

   Thanks for the review, Barbara. We're really sorry to hear about your experience at Benihana - Miramar, FL. It's disappointing to know that you were not served up an enjoyable dining experience. We apologize for the issues with the Caymus wine and the glasses not being cleaned properly. We also regret to hear about the slow service and the burn you sustained from the soup. Please know that we take these matters seriously and will use this as an opportunity to improve. We appreciate your feedback and hope you'll give us another chance to make it right in the future. Best, The Management Team
   

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7. J

   Ju

   Fort Lauderdale6 reviews

   5.0

   Dined on April 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The front desk ladies were amazing and the waiter and cook were amazing as well
   

   Benihana - Miramar, FLResponded on April 23, 2025

   Thanks for the feedback, Ju! We're thrilled to hear that you had such a positive experience at Benihana - Miramar, FL. It's wonderful to know that our front desk ladies and our waiter and cook exceeded your expectations. We always strive to provide top-notch service and it's heartening to know we hit the mark during your visit. We truly appreciate your kind words and look forward to serving you again soon! The Management Team
   

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8. S

   Sylvia

   Fort Lauderdale5 reviews

   1.0

   Dined on April 20, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   OMG I have been going to Benihana since they opened. The chef was unprofessional. The rice was without flavor. We had to ask for butter to put on the rice. The food was flying off the grill. A piece of egg hit my foot and fell to the floor by my foot. It was not what we usually expect from Benihana. The other people at the table did not enjoy their meals. Either they left the food. They didn’t even take the food home. At the end of cooking and cleaning the grill the chef lifted her nose. Didn’t even ask anyone if they needed anything else and just left very unprofessional
   

   Benihana - Miramar, FLResponded on April 22, 2025

   Thanks for the review, Sylvia. We're truly sorry to hear about your recent experience at Benihana - Miramar, FL. It's disappointing to know that the service and the quality of our food didn't meet your expectations. We take your feedback seriously and will discuss it with our team to ensure we improve on these areas. We hope to have the opportunity to serve you better in the future.
   

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9. A

   Alina

   Miami2 reviews

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, great service, entertaining preparation. Best cocktails I have had in a while.
   

   Benihana - Miramar, FLResponded on April 21, 2025

   Thanks for the review, Alina! We're thrilled to hear that you enjoyed our food and service at Benihana - Miramar, FL. It's fantastic to know that our cocktails hit the mark for you! We strive to provide an entertaining and enjoyable dining experience for all our guests and your feedback lets us know we're on the right track. We look forward to welcoming you back soon!
   

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10. S

    Shermaine

    Fort Lauderdale3 reviews

    5.0

    Dined on April 17, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great experience as always, nice meal prepared in front of us is always a plus
    

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    Benihana - Miramar, FLResponded on April 18, 2025

    Thanks for visiting us, Shermaine! We're thrilled to hear that you had a great experience at Benihana - Miramar, FL. It's always a pleasure to prepare meals for our guests and we're glad you enjoyed the presentation of your meal. We noticed that you rated the value a bit lower and we appreciate your feedback. We strive to provide the best experience for our guests and your feedback helps us improve. We look forward to serving you again soon.
    

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