Happy Mother's Day. Don't just give a gift. Give an experience like any other.
For a limited time, when you purchase $50 in
Benihana Gift Cards, you’ll receive a $10 Benihana Promotional Card. Offer available 4/10/18 - 5/13/18 Promotional Cards valid 5/14/18 - 6/17/18.
Sunday, May 13, 2018
We had a reservation for 5:30pm and got sat at 6pm which was frustrating. Getting drinks took a long time both initially and when we ordered a second. We finally got the first course at 6:30pm which when you come hungry seems like an eternity. Also, the server made a inappropriate comment when my son asked if he still got something for his birthday (referring to ice cream) that was jarring and made the entire table uncomfortable. The chef who cooked our food was great and salvaged the experience. My son likes to go to Benihana for his birthday each year, but I think we may try somewhere else next year due to the wait and service.
Was a great place for food,cheer and friends looking forward to a return visit. Chef was awesome
First time at this location. We a had reservations at 7:30 and didn't get seared until after 8:00. The bar was really neat. The service after being seated wasn't the greatest. We've never had any problems in the past at the Mall of America location. However, it was much more convenient being able to park close by rather than going throughout the mall.
Have eaten at lots of Benihana locations but never seen a worse one than this location. Was 30 mins late to sit us than original check-in time of 7pm and food was only served at 0810pm. Inexcusable as I had two young kids and their moods, appetite and schedule was completely spoilt. Place seems understaffed and the chef even had to go and get some items they had forgotten. Chef was pretty good but the delays spoilt the evening and plans. This location seems to be on a downward trajectory in terms of service. Even the check-in desk folks were not very good and I had to follow up three times on our reservation seating. Avoid this location...
This experience was so fun for me and my sister birthday! Thank you for your good customer service we will be back for my birthday ❤️
Food was very good and cooked to perfection. Server and chef were both very friendly.
It was our daughters Birthday
Very entertaining and quick
Birthday lunch, excellent service, and very clean!
The food is always a hit or miss depending on the chef. On this particular night the food was a little bit salty than usual. The service often sucks when it comes to extreme long waits even if you have reservation.
The chef did not seem to know what he was doing. Served onion as a first course?
Service was awesome. Food was excellent. Manager on site was very friendly and beautiful inside and out
Prepare to wait even when having a reservation. The wait-time and meal took over one hour.
We were seated promptly, our server was friendly and efficient, kept the drinks full and the food coming, chef was fun, entertaining, and the food was delicious!
Our food was a good, however one of the people at our table of eight did not get what he had ordered. The waiter offered to correct the mistake, but the person said he would eat what he got. The food tossing "show" was not quite as good as we've seen before, but it was still worthwhile.
Always an enjoyable dining experience at Benihana. Appreciate the manager stopping by before we left to see how things were and give us tips for future visits.
We love Benihana
Food is good but a bit pricey so bring your check book!😁😁😁
Chef is always amazing, todays waitress was not the best! I kept looking for her to get something to drink. Hostess was very short seems like they don’t like what they do, wish they were a bit more friendly. The best thing and the reason why we keep going back at least twice a month is for the chefs and sometimes the food!
This was a great place to have a celebration of family life. The food is amazing, the chef was so fun to watch, it was enjoyed by adults and child alike. We'll be back.
Honestly this was the worst service I have ever had at a Benihana. The server was aloof and very distant from our table. Our appetizer and drink took 30 plus minutes after ordering. The server also failed to put in our orders in correctly so the chef had to recover spare of the moment at the hibachi table. Overall dinner took over 2 hours from our reservation leaving us highly dissatisfied. We spoke our concerns to the manager who only reversed our feedback back to us in quoting the server is only human and she’s new. I then replied in noting why our server was properly trained was this her fault or a management issue. Overall I will never return to the Golden Valley/Minneapolis location.
Our chef did not interact at all. Quick made our food and then left.
The waitress needed to come back more frequently. This seems to be the new norm with Benihana. Why don’t you have a backup server who can assist the needs of your waitresses? If they have multiple tables it takes too long for them to come back and check on us and we’re going to long without things we need. Also the cook didn’t use any garlic butter or seasoning on the food. The fried rice was so plain. When he cooked the rice he mixed all of the food in the center of the rice so all of the rice didnt get all of the ingredients. Very bland. You raised the drink prices and it’s almost as if it’s not worth it to come anymore. You need to do better.
After being seated at 7pm for a 6:30 reservation, we sat for another 45 minutes while they waited for 2 more who ended up being “no shows.” It was very inconsiderate to those of us waiting, especially with 3 hungry children. The chef didn’t come to our table until 8pm, for a 6:30 reservation!! Absolutely unacceptable. We were disappointed to say the least.
Friday, lunch. Met my Wife there for a carefully planned and RESERVED IN ADVANCE 11:30 meal.
We were not seated until after Noon, the orders weren't taken until 12:40, the chef and waiter were magnificent, the food was (AS ALWAYS) THE best, but having to eat it for dinner from styrofoam later that night at home was kind of a buzz wrecker.
PLAN ON 2+ HOURS if you plan to relax. (Didn't have this problem at their Maple Grove location)
Great service and excellent food. Waiter was fabulous. Chef had new entertainment. GREAT
We love this place... It is our favorite restaurant...
I had my 30th bday dinner there, it was wonderful the staff was great the food was great, the chef even made a "30" in to the fired rice!!!! Very fun will continue to go back
Great service from the Bartender, Chef (Moissie) and Server (Joshua). Went for a family dinner and left with smiles, laughter and left overs!
Four of us gals, longtime friends, decided on lunch here Saturday. We had such a fun time, shared the table with two others. The chef, Antonio, was fun, friendly and helped make the time quite entertaining.
We've all been here before and Teppanyaki cooking is not new to us. This was the best food we've ever had at this location! Not too busy on Saturday at noon and service was excellent.
We'll be back in a couple of months.
We had a newer server that was recognizable overwhelmed she tried but overwhelmed.. The refills forgetting things and not understanding what we were saying...
Wonderful dining experience with fantastic food!!!
Trinidad cooked the best mean we've had at Benihana and Lam was a great and efficient server. It's always nice to be so warmly welcome by Paula the manager. You can tell she strives to have good relationships with her customers.
Love the food!
I watched the the chef use his raw chicken knife on our ready to serve vege/ zucchini appetizer. Also I ordered extra rice, to watch everyone at the table get large bowls of rice, to me get 2 half bowls of rice. Because I was last and the chef did not measure correct.
Benihana, one of my favorite restaurants is falling apart! The table next to me had slimy chewy chicken and was comped, my soup was greasy, it was 30 minutes before we got any food, the whole experience took 90 minutes which for lunch is too long. The guy next to me didn't drink his cosmo (or whatever was in the glass) Our chef was fun and talented and our waiter was decent. Everything was just disappointingly mediocre. I decided to go out of the blue and treat myself and for the money it was not the Benihana I have grown to love. Kind of afraid to go back, especially during lunch time.
We made a reservation for 7 for a birthday celebration. They seated us and took away a place setting and chair leaving us with our seven places. Just as we were settling in they sat a stranger at our table. It is already difficult to have a conversation around the grill then with a random person at our table during a birthday celebration it was very uncomfortable. It ruined the entire meal for me. It took a lot of planning to get my family together so it was a disappointment.
The food and service was great, as usual! It is one of our favorite places and is only a mile and a half from my home.
It really doesn’t matter if you have a reservation, you will wait at least 20 minutes before being seated. Service was great. I was a little put off by the uniformed security guard at what is supposed to be a family friendly restaurant.
Service is always great and the atmosphere friendly and comfortable my family celebrates everyones Birthday or over 10 years