Benihana - Miami Beach
My experience was not to my satisfaction because even though I had reserved a table they had me waiting for 35 minutes to get my table and another 20 minutes before the chef came out to cook, I loved the food i have no complaints on that but the service and all the waiting time was not good, another detail is that the bathrooms were dirty not up to any standard very disappointed.
We waited almost an one hour to b seated and I had a reservation
Waiter inattentive, chef arrogant and didn't serve all at the table...too much upsell if appetizers, we brought our birthday cake and the ice cream came attest we finished!!!
The Chef was very good and food delicious, but , to begin cooking we had to wait almost 30 minutes.
As always, the food and the service do not disappointed. The variety and the fact that the chef can cook several different options at the same time is always impressive. Having a reservation makes it even better as your wait time is usually less than 10 minutes to be seated.
On the other hand, the bathrooms were dirty. The place looks a little dated and needs a little face lift. But the bathrooms were definitely an issue. Knowing that the restaurant seats well over 100 patrons at a time and only has a bathroom with two stalls in it, you would think it would get checked and maintained more frequently. I understand mopping the floor and things of that nature can not be done hourly, but checking to make sure there is toilet paper, flushing the toilets, wiping the sink area, this would only take a staffer approximately 5 minutes every hour. That would ensure the bathrooms would be manageable and resemble a somewhat clean room.
The staff was excellent! The chef had us laughing and entertained! My filet mignon was perfect! Just a great Bday
Very dirty, i was embarased to have chosen this place for dinner, too late for us to escape.
Spectacular view of the ocean, food was incredible. Service was off, took 15 plus mins to get water and had to keep reminding her to refill drinks. For the price, and the area I expect a lot more.
Food is always good but the smell in the clothes is terrible. Service is not the best. Ok overall.
Food is really good, but what threw me off was waiting 30 minutes WITH a reservation on a Thursday night. The hostess and the manager were also very rude. Although the experience started bad, our waitress and chef were very nice. I wouldn’t recommend this location but I would recommend the chain to other friends.
Good Time & food was yummy
Got seated 45 minutes after my reservation. People that had a later reservation got seated first than I did and the hosts were unprofessional
New Years Eve
Not a good Benihana to say the least. The atmosphere is horrendous and the service was equally as bad. Really disappointing especially for New Years. I should have known when they still had reservations a few days before. I think Benihana himself would be terribly disappointed to see what his restaurant has become.
Uninterested and unfriendly staff, really amazing. We were told to hurry. Tip in cash was unfriendly rejected.
Dont go there!
Lots of fun and the food was great.
The Chief Wasn't Friendly Also He Mixed Up Everyone Food
The chefs are not trained for any "flare". There is no "show". They just cook the food in front of you and that's it. Not fun. The place is run down and dirty.
The service was terrible lately. Being going there for some time
We have been going every Christmas for the past 6 years. Service has slipped and how they present the food and timing of everyone eating at the same time. Dinner was so so
Overall kinda of dirty. Needs refurbishment. Bathrooms disgusting
Floor and around tables was dirty , all view inside of restaurant like old
We went for a Christmas date, and it was terrific. A little long waiting for the table, but then it was terrific.
We were a bit disappointed and expecting more than we got. It was a bit run down, service a bit slow, the cook didn’t really know how to cook or cut the meat......
It was a good experience as always, good food and good service, worth the price
I always have a great time when visiting this establishment. I would however request a more lively chef the next time I go. Our chef was good, but it seemed as though the other chef's were great at entertaining. The other chef's engaged the patrons as where our chef did the usual onion volcano and put a few shrimp tails in his hat. All that aside, the restaurant was definitely to our satisfaction, the food was delicious and the ambiance was great.
The food and service was awful. We have been going to the one in Ft Lauderdale for years and years. This is the first time we have bad service awful food. The chef burnt the food put tue wrong food on the plates more then once. Our scallops were over cooked. We complained about them and got 5 dollars off. There were 5 of us. 2 of us had steak he forgot to cook them. It was just awful. .
Check your bill!! Terrible experience! We were overcharged for an extra dinner, and the waitress tried to rush the ticket past us. After having to request drink refills, dirty plate pick-ups, and fixing dish errors, there was no "exceptional" service. In addition, the chefs did minimum cooking tricks, and mixed vegan dishes with raw chicken on the grill- I should have left when that was done. Benihana's needs to send in CORPORATE today to fix this. When presented with the bill, waitress asked how much tip to add- 22, 20 or 18%. I stated 18%- which did not match the service. So she presented the bill, there was a 25% tip, extra dish still not deleted from bill and an all of a sudden urgency- after we waited 20 minutes for the bill. Finally had extra dinner taken off, but she left a now 30% tip on !! I had to have manager adjust my credit card, and they still put a 20% tip on- whatever. I should have called the police.
Great food, great atmosphere. The people were very nice and the chef was fantastic. Tip: use open table for your reservation and you’ll get in much quicker.
The cook didn’t do many of the tricks they usually do in benihana...
They are always good. Never a dull moment. Be prepared to be sociable wonderful environment great food friendly staff wonderful chefs.
The reason that I only gave the restaurant four stars was for the fact that the soup was barely warm. The dinner was good, the service was good, everything was good except for the soup. I thought that the cooking surface could have been a little cleaner. There was dried food around the edges and it didn't look like a recent spill.
This place need to revamped and play up the ocean view. My reservation was at 930 we weren’t seated until 1015. The tables were too close to each other so we had to wait for one Chef to be done before we could be served. Lighting was bad. This location doesn’t represent the Benihana brand very well.
We went to celebrate my best friends birthday at Benihana and unfortunately our service was horrible. Our waitress got our orders wrong, multiple times and frustrated our chef. We missed things we ordered and had to got things we didn’t order. We had to call other servers to call our waitress and even then, she never showed. I had to get up and go grab myself my own to go box.
They have to update that place. It has potential.
The only ok thing was the food , it was 40 degrees inside not exaggerating uncomfortably cold, told the waiter she said I know and that was it . Service was mediocre took forever to get refills and the fact that it was freezing cold while they were cooking our food at the hibachi table everything was cold before they finished. Decor is outdated and leaks on roof covered by napkins . Also made a reservation at 9pm and they tried to sit us under a vent so we had to wait an extra hour.. definitely will not be back ever
Décidément le Benihana n’est plus ce qu’il était...accueil et ambiance glaciales. On nous a pressés pour la commande et nous avons du ensuite patienter dans le froid durant 30 minutes avant que l’on nous apporte nos boissons. Show plus que basic, repas quelconque, le premier sourire est arrivé avec l’adition. Quel dommage! Attention a l’hygiène... et SURTOUT n’oubliez pas la doudoune et le bonnet si vous vous rendez la bas 😊
The service was great. The chef was awesome!!
The overall experience was good. The chef was hilarious and entertaining, the food was delicious, but the wait time with a reservation was long.