Benihana - Miami Beach, FL

Benihana - Miami Beach, FL​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. G

   Genny VIP

   オーランド・セントラルフロリダ東評価・口コミ (1)

   1.0

   2025年4月26日にご来店

   1. 総合評価 1
   2. 料理 2
   3. サービス 1
   4. 雰囲気 1

   Fue la peor experiencia ! Nunca llegó un mesero a a tendernos a la zona de las mesas regulares ! Nunca llegó la comida que pedimos ! Todo el tiempo tuve que ir a suplicar que me atendieran ! Que me trajeran la comida ! Pasamos Muchísimo tiempo en el restaurante ! Al final me trajeron mal la cuenta también ! Cobrándonos cosas que habíamos pedido y nunca llegaron ! La comida llegó fría y tiesa ! Acabé literal pelándome para que ya pudiera pagar e irme ! El peor servicio ! Y eso que siempre vamos al Benihana de San Diego ! Y nos en encanta ! Pero el Benihana de Miami es el peor restaurante en el que he estado en mi vida !
   

   Benihana - Miami Beach, FL本日返信済み

   Estimada Genny, Lamentamos profundamente la experiencia que tuvo en nuestro restaurante. Lo que describe está muy lejos de los estándares que nos esforzamos por mantener y entendemos completamente su frustración. Nos disculpamos sinceramente por la falta de atención, la demora en el servicio, los errores en la cuenta y la calidad de la comida. Ya hemos compartido sus comentarios con nuestro equipo de gestión en Miami para que tomen medidas correctivas inmediatas. Agradecemos que sea cliente frecuente en San Diego y esperamos tener la oportunidad de recuperar su confianza.
   

   この情報は役に立ちましたか？

2. D

   Daniela

   マイアミ評価・口コミ (3)

   5.0

   2025年4月24日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Great experience ! OG our chef was the best, interacted with all the servers that ranged from 60-4 years old . Two of my family members had never been to Behinana and they loved it . Pleasantly surprised on how fresh and amazing their sushi rolls were . Def must try the Las Vegas roll . Also the espresso martinis are to die for .
   

   • 
   • 

   Benihana - Miami Beach, FL2025年4月26日に返信済み

   Thanks for the review, Daniela! We're thrilled to hear that you and your family had a great experience at Benihana - Miami Beach, FL. It's fantastic to know that our team made you feel welcome and that you enjoyed our chef's sushi rolls, Las Vegas roll, and our espresso martinis. We're also glad to hear that our fresh and amazing sushi rolls hit the mark for your family. Your kind words are greatly appreciated and we look forward to welcoming you back soon!
   

   この情報は役に立ちましたか？

3. A

   Alyssa

   ラスベガス評価・口コミ (1)

   5.0

   2025年4月24日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Had an amazing time at Benihana in Miami my group of girls! We ended up staying for a few hours because the vibes were great. The drinks were on point—strong, flavorful, and kept coming! The food didn’t disappoint either. Everything was fresh, well-seasoned, and cooked right in front of us with that signature Benihana flair. Our chef was super entertaining, and the staff made sure we were taken care of the entire night. Definitely a fun spot for a group outing
   

   Benihana - Miami Beach, FL2025年4月25日に返信済み

   Thanks for visiting us, Alyssa! We're thrilled to hear that you and your group had an amazing time at Benihana - Miami Beach, FL. We take pride in our fresh, well-seasoned food and the unique Benihana flair. It's great to hear that our team was able to provide you with attentive service and a memorable night. We strive to make every group outing a fun and memorable experience for our guests. We look forward to serving you again soon!
   

   この情報は役に立ちましたか？

4. P

   Patrick VIP

   マイアミ評価・口コミ (18)

   3.0

   2025年4月23日にご来店

   1. 総合評価 3
   2. 料理 5
   3. サービス 1
   4. 雰囲気 3

   The food was good but the service was horrible. It was a bad experience.
   

   Benihana - Miami Beach, FL2025年4月25日に返信済み

   Hey Patrick, We're really sorry to hear about your recent experience at Benihana - Miami Beach, FL. We strive to provide excellent service to all our guests and it's clear that we fell short during your visit. We're glad to hear that you enjoyed our food, but we're truly sorry that you found the service disappointing. Your feedback is crucial to us, and we assure you that we will do our best to improve in this area. We hope you'll give us another chance to make it right. Best, The Management Team
   

   この情報は役に立ちましたか？

5. D

   Diana

   フォート・ローダーデール評価・口コミ (3)

   1.0

   2025年4月23日にご来店

   1. 総合評価 1
   2. 料理 4
   3. サービス 2
   4. 雰囲気 1

   I had a very upsetting experience at the Benihana location in North Miami on April 22, 2025. I was dining with my one-year-old son, expecting an enjoyable and family-friendly evening. Unfortunately, what unfolded was far from that. During our meal, there was a serious verbal altercation between a restaurant employee and a customer. The exchange was loud, aggressive, and incredibly uncomfortable — especially with a young child present. The situation escalated to the point where the police had to be called, creating a chaotic and tense atmosphere for everyone in the restaurant. This completely ruined our night. It was hard to focus on the meal or enjoy the experience when I was more concerned about the safety and well-being of my son. The staff did not do much to de-escalate or reassure guests, and the incident seemed to go on far longer than it should have. I’ve always associated Benihana with good food and fun entertainment, but this experience was completely the opposite. I truly hope this was an isolated event, but I won’t be returning to this location after what happened.
   

   Benihana - Miami Beach, FL2025年4月24日に返信済み

   Hey Diana, We’re very sorry to hear about your experience. This is not reflective of the family-friendly environment we strive to maintain. Your concerns have been shared with our management team, and we are looking into the incident thoroughly. We understand how distressing this must have been, especially with your child present, and we sincerely apologize for the disruption to your evening. Thank you for bringing this to our attention — your feedback is important to us.
   

   この情報は役に立ちましたか？

6. C

   Concetta

   ハワイ評価・口コミ (1)

   2.0

   2025年4月23日にご来店

   1. 総合評価 2
   2. 料理 2
   3. サービス 2
   4. 雰囲気 2

   I was in BENIHANA quite a few years ago and I had a wonderful experience. Back in Miami We decide f to return but evidently the management or ownership had changed. Poor service (Moe was the only one Who cared for the Guests and took care of them) All the other people working there including the hostess seemed to mind their own business. Even the chef was not in the mood to entertain the guests. He cooked in silence ; only once tried to surprise doing a heart with the rice. Even the quality and flavor of the food was not great. It’s a shame because it used to be a very elegant and top restaurant with excellent service and top quality food. It was a true disappointment.
   

   Benihana - Miami Beach, FL2025年4月24日に返信済み

   Hey Concetta, We're really sorry to hear about your experience at Benihana - Miami Beach, FL. It's disheartening to hear that we didn't live up to the standards that we pride ourselves on. We understand that our service and food quality fell short, and we sincerely apologize for this. We're always looking to improve and your feedback is invaluable in that process. We hope that you will give us another chance to turn your experience around. Thank you for your feedback, and we hope to have the chance to make it right in the future. Best, The Management Team
   

   この情報は役に立ちましたか？

7. C

   Cathy

   フォート・ローダーデール評価・口コミ (9)

   5.0

   2025年4月22日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 4
   4. 雰囲気 4

   Overall excellent restaurant for all occasions, meeting people, at your table never met before, food fundable, atmosphere, amazing the chef's magical technics, scenery outside stunning. Staff very friendly. Check out you will be back again and again.
   

   Benihana - Miami Beach, FL2025年4月24日に返信済み

   Thanks for the feedback, Cathy! We're thrilled to hear that you had an overall excellent experience at Benihana - Miami Beach, FL. It's wonderful to know that you enjoyed the food, the atmosphere, and our chef's magical technics. We're glad that our staff could make your visit comfortable and enjoyable. We appreciate your kind words and look forward to welcoming you back again.
   

   この情報は役に立ちましたか？

8. L

   Linda VIP

   カルガリー・南アルバータ評価・口コミ (1)

   3.0

   2025年4月21日にご来店

   1. 総合評価 3
   2. 料理 5
   3. サービス 1
   4. 雰囲気 2

   El servicio fue pésimo, no los dieron lo que correspondía en la cena, y nos cobraron cosas que según ellos nos dieron, no creo regresar
   

   Benihana - Miami Beach, FL2025年4月22日に返信済み

   Hola Linda, Lamentamos sinceramente que su experiencia en nuestro restaurante no haya sido la que esperaba. Agradecemos que se haya tomado el tiempo de compartirnos su opinión, ya que sus comentarios nos ayudan a mejorar. Nos preocupa saber que hubo confusiones con su cena y con la cuenta. Esto no refleja el estándar de servicio que nos esforzamos por ofrecer. Nos encantaría tener la oportunidad de aclarar lo ocurrido y poder enmendar la situación. Si está dispuesto(a), por favor contáctenos directamente al [correo/teléfono] para poder conversar con usted y buscar una solución. Su satisfacción es muy importante para nosotros. Esperamos poder atenderle mejor en una futura ocasión.
   

   この情報は役に立ちましたか？

9. A

   Antone

   マイアミ評価・口コミ (1)

   5.0

   2025年4月20日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   I enjoyed every minute of it, great service, nice atmosphere, food was very good, and our chef was very polite and friendly. He gets an A+
   

   Benihana - Miami Beach, FL2025年4月22日に返信済み

   Thanks for the review, Antone! We're thrilled to hear that you had a fantastic experience at Benihana - Miami Beach, FL. It's wonderful to know that our service, atmosphere, and food met your expectations. We always aim to provide a memorable dining experience for our guests, and it's great to hear that we hit the mark during your visit. We appreciate your kind words and look forward to serving you again soon!
   

   この情報は役に立ちましたか？

10. E

    Eduardo VIP

    メキシコシティ評価・口コミ (7)

    2.0

    2025年4月20日にご来店

    1. 総合評価 2
    2. 料理 3
    3. サービス 5
    4. 雰囲気 3

    Hostess made a mistake and gave our table to another party. We had to wait more than one hour after the original reservation. Manager did his best to accommodate us.
    

    Benihana - Miami Beach, FL2025年4月21日に返信済み

    Thanks for visiting us, Eduardo! We're sorry to hear about the mix-up with your table during your visit. It's certainly not the impression we want to leave our valued guests with. We're glad to hear that you found our service satisfactory, despite the delay. We're committed to improving our service to make such situations a thing of the past. We hope you'll give us another chance to provide you with a better dining experience. Best, Benihana - Miami Beach, FL Management Team
    

    この情報は役に立ちましたか？