Benihana - Memphis, TN

Benihana - Memphis, TN reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Denise

   Memphis/West TN14 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef was excellent! We always try to get Jose to be our cook. He cooks everything the way you like it. He has an exceptional personality! Our meal was excellent! The manager came by to take pictures which was very nice! Their sauces are wonderful!
   

   Benihana - Memphis, TNResponded 2 days ago

   Thanks for visiting us, Denise! We're thrilled to hear that you had an excellent experience at Benihana - Memphis, TN. It's wonderful to know that you appreciate the exceptional personality of our chefs and the quality of their meals. We're also glad that you enjoyed our manager's visit and the sauces! We look forward to serving you again soon. Best wishes, The Management Team
   

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2. A

   Amber

   Memphis/West TN8 reviews

   5.0

   Dined on May 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience with Chef Jose! My preschoolers enjoyed their graduation luncheon
   

   Benihana - Memphis, TNResponded 2 days ago

   Hello Amber, Thank you for choosing Benihana - Memphis, TN for your family celebration! We're thrilled to hear that you and your preschoolers had a great experience. It's wonderful to know that our Chef Jose was able to provide a memorable meal for your little ones. We appreciate your perfect ratings and look forward to welcoming you back for more celebrations in the future! Best Regards, The Management Team
   

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3. T

   Tina

   Memphis/West TN1 review

   1.0

   Dined on May 18, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   The service was good the food was very very disappointing the cook was new and should have had someone working with her food was dry eggs was terrible and the manager had a I don’t care attitude over all bad
   

   Benihana - Memphis, TNResponded 6 days ago

   Hey Tina, we're really sorry to hear about your recent experience at Benihana - Memphis, TN. We always aim to deliver a great experience, and we're disappointed to hear that we missed the mark on your last visit. Your feedback about the food being dry and the service being subpar is truly concerning. We take such matters seriously and will ensure that we work on these areas for improvement. We hope you'll give us another chance to impress you. Thanks for your feedback. Best, The Management Team
   

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4. R

   Robert

   Unspecified1 review

   5.0

   Dined on May 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Excellent food. The chef was remarkable. A truly wonderful experience.
   

   Benihana - Memphis, TNResponded 6 days ago

   Hey Robert, We're thrilled to hear that you had an excellent experience at Benihana - Memphis, TN! Your kind words about our food and chef's performance truly warm our hearts. We strive to provide our guests with memorable dining experiences and it sounds like we hit the mark for you. We appreciate your feedback and look forward to serving you again soon. Best wishes, The Management Team
   

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5. H

   Heather

   Memphis/West TN1 review

   1.0

   Dined on May 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We booked reservations. We called to confirm they would seat us at 10:00PM. We get there at 9:55 and the doors were locked. Spoke with manager and was told they never have 10PM reservations.
   

   Benihana - Memphis, TNResponded 6 days ago

   Hi Heather, We're really sorry to hear about your experience at Benihana - Memphis, TN. We understand how frustrating it can be to have a reservation and not be able to attend due to unexpected circumstances. This is certainly not the standard we aim for. We will look into this matter and take necessary steps to ensure it doesn't happen in the future. We hope you'll give us another chance to provide you with the dining experience you deserve. Best Regards, The Management Team
   

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6. S

   Susan VIP

   Memphis/West TN10 reviews

   4.0

   Dined on May 13, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Fantastic as always. We spend every birthday here!!
   

   Benihana - Memphis, TNResponded 6 days ago

   Thanks for the review, Susan! We're thrilled to hear that you always choose Benihana - Memphis, TN for your special celebrations. We strive to make every birthday memorable and we're glad we could be a part of your celebration. We look forward to serving you again soon.
   

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7. M

   Myesha

   Memphis/West TN1 review

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 5

   I patronize Benihana it’s very often and this is beyond the worst experience I’ve ever had. My teams were so excited to take me out for Mother’s Day and they chose Benihana’s because they know that’s my favorite place to eat. Reservation was at 6:30. We wasn’t seated until 830pm and the cook didn’t come out until 930pm. I was very disappointed in the service. I was hungry. I was tired. I had work. My son has school. We were literally over it so after the food was cooked, we just immediately had them to pack it up. I would never go to Benihana’s on a holiday so unorganized.
   

   Benihana - Memphis, TNResponded on May 13, 2025

   Thanks for the review, Myesha. We're truly sorry to hear about your recent experience at Benihana - Memphis, TN. We understand how important your family time is and we regret that we didn't meet your expectations. We apologize for the delay in seating and the lack of service you experienced. We're glad to hear that you enjoyed the food and we'll certainly use your feedback to improve our service. We hope you'll give us another chance to make your next visit a more pleasant one.
   

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8. S

   Stephen

   Memphis/West TN2 reviews

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I took my wife to Benihana on Mother's Day and the experience was a complete disaster. I found out that a reservation made on OpenTable was worthless. We arrived in time for our 6:30pm reservation but got seated about 7:40pm. We then sat at a communal table/grill for two hours before the chef arrived! It was 10:00pm before we got our food, and mine was seafood that was dangerously undercooked. The chef was clumsy and amateurish. The waitress disappeared for long stretches and we had to track her down in the restaurant to get our water glasses refilled and to get our check at the end of the meal. We will never go back to this restaurant.
   

   Benihana - Memphis, TNResponded on May 13, 2025

   Thanks for the feedback, Stephen. We're truly sorry to hear about your disappointing Mother's Day experience at Benihana - Memphis, TN. It's clear that we did not live up to our usual standards, and for that, we apologize. We take your feedback seriously and will address the issues you've raised with our team. We hope to have the opportunity to serve you better in the future. Best, Benihana - Memphis, TN Management Team
   

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9. T

   Tiberius

   Norfolk/Suffolk2 reviews

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Totally the worst experience I ever had at a restuarant. In short, had reservations for 6pm and ended up leaving at 10:30pm. When my party of 3 arrived, we checked in and ended up waiting an hour and a half before being seated. After asking at the 30 minute mark, was told even though they have a reservation system, its 1st come 1st serve (should of been something we were told in the beginning). After finally sitting down, the chief didn't make it to the table to make the food until another hour and a half because they over booked and had too many tables booked and not enough Chiefs to cover them, but wait, that's not all, the staff didn't prepare the table so we ended up waiting another 10 minutes for the grill to get hot once the Chief arrived, the Chief wasn't happy because of this. The order wasn't inputted correctly, which once again prolonged the food being cooked which ultimately ended up having us getting our food around 10:30 which at that point everyone was tired and just got to go boxes. This restaurant is poorly managed, and no one should go unless they have about 5 hours to waste.
   

   Benihana - Memphis, TNResponded on May 13, 2025

   Thanks for the feedback, Tiberius. We're deeply sorry to hear about your experience at Benihana - Memphis, TN. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We understand how frustrating it can be to have a reservation and still wait an hour, especially when you're hungry. We also regret the confusion with the order and the delay in cooking your food. We assure you that we're taking your comments seriously and will work on improving our reservation system and staff efficiency to prevent such issues in the future. We hope you'll give us another chance to provide you with the quality experience you deserve.
   

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10. J

    Jennifer

    Memphis/West TN2 reviews

    1.0

    Dined on May 11, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2

    We arrived at 5:45 for a 6:00 reservation. We were seated at 7:30, salad came at 8:30, entrees about 9:15, left about 10:00. Even though they were way overbooked, Open table still showed tables available - serious disconnect in the reservation system. The service was terrible. We had to go to the bar to get our own water and re-fills, bus our own table of used dishes and glasses, get our own napkins. Of course there was auto-grat included on a 5 person group. Our experience was not unique. Everyone was having the same complaints. They do not have their act together. The food was passable, but not great. Certainly not good enough to make up for the terrible service
    

    Benihana - Memphis, TNResponded on May 14, 2025

    Thanks for the feedback, Jennifer. We're sorry to hear about your experience at Benihana - Memphis, TN. It's disappointing to know that we fell short of your expectations in terms of service and timing. We understand how frustrating it must have been to wait for your table, experience issues with the reservation system, and not receive the level of service you expected. We take your comments seriously and will use them to improve our operations. We hope you'll give us another chance to provide a better dining experience in the future. Best regards, Benihana - Memphis, TN Management Team
    

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