Benihana - Memphis
Every year, for my daughter's birthday, we go to Benihana. She loves it! She just turned 6, and this was the 5th year we have had her birthday dinner there. This year was disappointing. The waitress didn't know the menu very well. Our cook, Barry, was nice but he didn't put on the kind of "show" we have come to expect. Also, the camera the staff uses to take birthday/anniversary pictures was down, so we were unable to get our yearly photo. As I said, we have always enjoyed celebrating at Benihana, but this year, I would not recommend it to my family or friends.
Unfortunately we had a new person as our hibachi chef so we were extremely disappointed in the experience.
Poor service, forgetful waitress, was supposed to bring rice and ice cream at end never brought
Chef was not engaging at all
Food and service were great!
Awesome place, food and atmosphere. Will be back soon.
Place has changed over the years don’t know what happened at table next to us but security had to be called just not as good as old days food and cooks not up to par
Our server wasn’t that good and my lobster wasn’t worth the price I paid for but other than that. It was a great experience.
First time taking kiddos to hibachi! So entertaining! The loved it. Our service was excellent.
Chef at the table seemed to get confused to how much seasoning added to each entre (all that was on his grill, vegetables or meat alike. Meat overcooked. Although confirming what each person ordered, mistake on what was being cooked and presented to us.
Waiter delivered drinks but NEVER came back to refill or inquire.
Environment seemed outdated and poor upkeep (peeling paint, wallpaper, etc)
We had not been to this location for greater than a year and will not be back.
I will identify that once chef realized I was not eating my food, he offered to 'make right' my meal. Issue was that it was late in the meal process and his cooking process would be unchanged and would therefore be just wasting food. Manager responsive to complaints and took cost of my meal off the bill.
Food was delicious and cook was excellent but waiter was horrible. I decided to eat here for my birthday and it was only 2 people in my party. We was seated at the reservation time and was seating approximately 25 minutes before our waiter even came and introduced herself. She took our orders and we waiting another 25 minutes for drinks, once she brought our drink we drink have straws nor soup and salad . The chef cane out and started to prepare our food. While he began cooking a different person brought out soup. Still no straws, silverware or salad. So after sitting for almost a hour we had rice on our plates and waiting on or waiter. We was finally able to eat after the chef asked someone to bring us silverware. Food was good! 😊 waiter was horrible😩
Miguel was a great chef! Waitresses were friendly. Hostess was very helpful. we will definitely be back!!
I always enjoy going to Benihana when I go to Memphis. A great place. Food is always good. Great service.
We have been going to Benihana"s for many years and always enjoy it.
Everything was HORRIBLE!!! From the lady that took the orders to the person that cooked our food. Whatever could’ve possibly went wrong did!!! We complained to the cook several times and he still kept messing up our food!!! The rice was over cooked, he didn’t get none of me or my friend’s orders correct, even when we kept telling him. This used to be my favorite restaurant, but I will not be returning!!!
Terrible. First chef was dropping stuff left and right before she started. Burned our seafood. Didnt cook enough fried rice for the last person. Everything felt rushed. Chefs need to take their time cooking the food properly.
A great place to take kids of all ages. It keeps them entertained and something they don't experience every day.
Always my favorite place to go for Birthdays!! The food is great and the environment is always fun.
Bad experience all the way around!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Our waitress obviously did not know how to serve iced tea. For our party of 6, she brought 6 glasses of tea and 6 glasses of ice. She did this each time we asked for a refill. What?! Can you imagine how many glasses we used ? Our chef was extremely dull. That’s all I can say. This lunch was not the best of our Benihana experiences.
Wonderful! I had a great experience for my son’s birthday!
The food was good but the service was below average. They didn’t seem to handle the large parties in the restaurant very well.
Our cook name was Mark or Mike , He’s very Great with Cooking.!!even tho it took like 45 minutes for the cook to come out but it was wroth it❗️❗️❗️ I haven’t had a meal here like this in so long😃😃😃 But the food was awesome, the service was ok , there under staffed I believe..
The chef was very messy and annoying. The food was ok. Normally it’s a great experience from beginning to end but not so much this time around
I had a 8:00 reservation; got seated at 8:10. The cook did not come to the table til 9:20. By the time I had all my dinner, it was 9:45. That is unacceptable. I’ve been coming to the restaurant for 40 years and NEVER experienced that. If you don’t have enough cooks, don’t make the reservation and have guests sitting at the table for an hour. I was really disappointed!
Terrible. Had reservation... waited 1 1/2 hours and still no food! Left without eating.
Sat at table and our drink orders werwnt even taken for a whole hour
Reservation was for 7oclock
We werent seated til 8 drinks came at 9:00 and we didnt even recieve soup or salad or our extra meat we asked for was told it was too busy for special add ons and we didnt leave til 10 which made is miss our movie at 9:55 highly disappointing and now my husband doesnt wvwn want to come bk
We didnt get any apologies was told by waitress that manager would come talk to us and did not
Came early for happy hour before our reservation, service in lounge was acceptable.
Seated at table, we ordered a hot Sake that didn’t get served until mid course, after 3 reminders to different service people. One guest was not served the shrimp appetizer, they suggested they didn’t count accurately.
Wished to order another drink with dinner, however they don’t honor happy hour rate in the dining area. You have to leave the table, and go back to lounge/bar to get happy hour rate. Margarita was 99% lime pre mix, and 1% tequila. Had to return to the bar to fix drink.
Overall, service was just okay. No frills. The portions seem to be cut back, we didn’t leave overally full as we’ve in the past.
We enjoyed our team outing, but there was a hair in my food and there were limited vegan options. The manager did comp my meal, but I will not be returning. Our last team experience was less than pleasant as well. I received two $25 gift cards and I let one expire.
always good food. the wait was not as long for a cook this time. the waitress was attentive and kept us updated on when our cook would arrive.
Our server/waitress was terribly SLOW! Two other tables were seated after us and ended up finishing their dinner, paying the check and leaving before us. It was ridiculous and for the price, it really wasn’t good. We will not be going back.
I am a life customer, who has many visits to my favourite place to eat. It was my wife's birthday on the 14th of July. This was our 1st birthday celebration with friends. They all enjoyed the food and the setting. Thanks again
I can honestly and truly say that everything was amazing!! Starting with our awesome waitress Jessica all the way to our amazing cook Carlos. A special Thanks to management for checking on us as well (Ms. Margaret).
Always fun to go with friends for a good meal.
Service has gone down and the chefs don’t really put on a good show. They just go through the motions.
The chef was kind of boring and wasn’t entertaining. It was my birthday dinner so we were kind of bummed with the service and the overall experience.
Our cook Mike was excellent!!
The service and food was good. Was very disappointed, not able to have a carbonated/soda, due to the machine was not working.
The server got our orders all wrong. The chef was nit entertaining enough. Very slow service.