Benihana - Memphis, TN

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1. OT

   OpenTable Diner

   Memphis/West TN

   4 reviews

   3.0

   4 reviews

   Dined 5 days ago

   overall3food5service2ambience2

   Waited almost an hour past reservation time to be seated. Server was apparently covering too many tables. Had to ask for our drinks and appetizer multiple times as the sushi roll finally came out as our we were finishing our salads. Had to try and chase her down for refills. And finally got up and moved all empty soup, salad, and sushi plates to another table as there was not room for actual meal items from chef at table. Chef Eric was great and food was tasty. We were there for over 3 hours. Place was very loud and folks were waiting forever to be seated.
   

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2. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   Everything was great Food,. Atmosphere, Service. Nothing to complain about.
   

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3. JF

   JoelF

   Memphis/West TN

   13 reviews

   5.0

   13 reviews

   Dined on June 1, 2023

   overall5food5service5ambience3

   Chef Eric was great! Food was great. Look forward to returning
   

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4. S

   Snmn

   1 review

   5.0

   1 review

   Dined on June 1, 2023

   overall5food5service5ambience5

   Great food! I enjoy the lunch menu with smaller portions but the same great taste.
   

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5. G

   Gizelle

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined on May 28, 2023

   overall3food4service2ambience4

   Our Chef Ricki and our table mates made the visit good. It took forever to get a table even though we had a reservation. Once at our table it took over 40 minutes to get a Chef. Once the Chef came, she had to clean the grill because the night before it had not been properly cleaned. We made the best of the situation and got to know our table mates. We had a blast in spite of waiting forever to be served. The place was not even crowded. It was very poorly staffed. I will not be back to this location.
   

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6. HF

   HelenF

   Memphis/West TN

   4 reviews

   3.0

   4 reviews

   Dined on May 28, 2023

   overall3food5service3ambience3

   I don’t appreciate spending that kind of money to also be subjected to a screaming child during my meal. I don’t know what can be done, but something. Also, I had a 1:45 reservation and was asked to wait til 2:00 for another party to arrive because of short staff. When that occurs, some type of compliment/concession should be given.
   

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7. J

   Jasmine

   1 review

   1.0

   1 review

   Dined on May 26, 2023

   overall1food5service1ambience2

   Chef Ladonna was amazing and made the night so much better after having a terrible server. Our server just eventually stopped shopping up in the middle of the night. We had to get the manager to our table just to get our soups and salads. This is my second time having a bad experience. I believe it starts with poor management. In all honesty we shouldn’t have even paid for our meals. I will not be dining in again in the future.
   

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8. OT

   OpenTable Diner

   Dallas

   2 reviews

   2.0

   2 reviews

   Dined on May 26, 2023

   overall2food5service1ambience2

   Chef D was top notch and her presentation was the best I’ve experienced. However the service was absolutely horrible we had reservations came 10 mins early and still waited 70 minutes to be seated and another 30 for the water until I went to get the manager. The location claimed to be short staffed but many of the waiters were horseplaying in the parking lot.
   

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9. YM

   YalandaM

   1 review

   1.0

   1 review

   Dined on May 25, 2023

   overall1food4service1ambience1

   It was my son’s graduation, I made reservations for 8pm and we weren’t seated till 8:30. We did not get initial drink orders till and hour later. We did not get food till around 9:40! The 1st cook came out a female was very rude! The second cook was Awesome!! I can’t remember his name.. the waiter was good. The food was well prepared.. just the overall experience was horrible. I’ve dined here before and we’ve never had to wait as long nor experience such rudeness my any cook before! We were the last group to leave the restaurant.
   

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10. MW

    MaryWest

    1 review

    4.0

    1 review

    Dined on May 24, 2023

    overall4food3service4ambience3

    Food was good, chef great, people at our table nice. Only issue our bill. I think we paid someone else’s tab. My husband’s eye sight did not read receipt correctly We believe. Two $50 meals, 2 teas, 1 beer plus tax should not be $160. Let a $10 tip. Will be careful reading Receipt next time.
    

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11. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on May 23, 2023

    overall4food4service4ambience4

    Malik was WONDERFUL and very attentive Chef Lady D (Ladonna?) was GREAT, and interactive, great duo I love seeing the manager move around and monitor the flow and pitched in as needed
    

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12. SJ

    SharonJ

    1 review

    3.0

    1 review

    Dined on May 23, 2023

    overall3food4service2ambience2

    There wasn’t enough cooks, wait time has become poor.
    

    Benihana - Memphis, TNResponded on May 26, 2023Dear SharonJ, thank you for taking the time to share your experience with us. We're very sorry you experienced a long wait and we appreciate your patience. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. We’re hopeful that you will allow us to serve you again. If you wish to contact us with further details regarding this experience, you may reach us by visiting our Contact Us page on our website.
    

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13. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 22, 2023

    overall1food4service1ambience5

    had to wait about 30m to get a table even though I had made reservations. Service was very poor and the chef didn’t even show up to our table till after 1 hour and 30m had gone by. As a server I know what good service looks like and this was far from it.
    

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14. LL

    LeoLdy

    1 review

    1.0

    1 review

    Dined on May 20, 2023

    overall1food4service1ambience1

    They ruined my son's birthday dinner. We have been coming here for his birthday diner for the last 4 years, we won't be returning. The food was good everything else about this experience was horrible. There was an air compressor and a large plastic tube pushing air into the restaurant. Very noisy and tacky. We had a 6:45pm reservation and did not get seated until 7:30pm. The 1st server that came to our table demanded food order when she took our drink order, this was within 5 minutes of being seated. Once the initial drinks and soup were delivered, we did not see them again for well over 30 minutes. Had to grab other servers for silverware and drink refills. Chef arrives at the table over an hour after we are seated. Confirms orders and does not speak again the entire time. Midway through meal another server comes and introduces herself, our previous server had left without ever checking on our table again. Restrooms were disgusting. Management might want to spend more time on the quality of service and cleanliness of the restaurant than the attire of the customers. To top off the wonderful experience we were charged a $4.80 fee for vegetable fried rice x4, even though the menu stated fried rice was included with the Hibachi meal and I didn't get eggs or vegetables in my rice. lol
    

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15. EC

    EboniqueC

    1 review

    1.0

    1 review

    Dined on May 20, 2023

    overall1food4service1ambience4

    My reservation was for 6:30 we didn’t get seated till 7:45 and once we was seated we sat till 9;15 waiting on chef once he came he said the table top didn’t get turned on so we also had to wait few more minutes , about 15 , he rushed thru cooking because of timing so it wasn’t a presentation , our chef name was Eric even under the circumstance he really still tried to help the experience. We was there for a business meeting , i brought 3 of my employees here and it was their first time and not the best , it went ok but the experience could’ve been a lot better . Our tickets was over $400 so i would’ve expected a better experience.
    

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16. T

    Trece

    1 review

    5.0

    1 review

    Dined on May 20, 2023

    overall5food5service5ambience5

    Had a great overall experience, the cook was amazing!!
    

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17. TM

    TammyM

    Memphis/West TN

    2 reviews

    5.0

    2 reviews

    Dined on May 18, 2023

    overall5food5service5ambience5

    Great customer service from staff. Will definitely refer other family and friends.
    

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18. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on May 16, 2023

    overall3food3service3ambience2

    Vents weren’t working over table. Made for a poor and smoky experience.
    

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19. OT

    OpenTable Diner

    Memphis/West TN

    1 review

    1.0

    1 review

    Dined on May 15, 2023

    overall1food2service1ambience1

    Poor service , no air conditioning , had reservation for 8pm did not get the food till 1030. Spoke with the manager as well . Nothing happened . Poor Managment . Had an awful experience .
    

    Benihana - Memphis, TNResponded on May 17, 2023We're sorry to hear you had such a negative experience at our restaurant. Our goal is always to provide excellent service and great food, so we're disappointed that we didn't meet your expectations. We would love to speak with you further about your visit so we can improve our service in the future. Please reach out to us via our Contact Us page on our website.
    

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20. E

    Ebonyw

    Memphis/West TN

    1 review

    3.0

    1 review

    Dined on May 15, 2023

    overall3food5service5ambience5

    Chef and waitress was great! Ver attentive to our needs
    

    Benihana - Memphis, TNResponded on May 17, 2023Dear Ebonyw, thank you for leaving us a positive rating, come back soon!
    

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21. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on May 14, 2023

    overall4food5service4ambience5

    The food was great , although wait times were long
    

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22. SG

    ShawannaG

    Memphis/West TN

    1 review

    1.0

    1 review

    Dined on May 14, 2023

    overall1food5service1ambience1

    Reservations was 5:45 seated at 6;50, waited 30 mins for waitress. Waited 30 more mins for appetizers. Didn’t leave restaurant until almost 10:00pm. Was total chaos.
    

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23. SH

    ShaeH

    1 review

    2.0

    1 review

    Dined on May 14, 2023

    overall2food3service4ambience3

    I made reservations for 5:00pm last month. When we arrived we still had to wait 45 minutes to be seated. Once we arrived at out table our waiter Cash was great and informative. He made us aware that we would still be waiting for about an hour due to staff shortage. With his great communication we decided to wait. Our cook Darryl was great and the drinks were fantastic. We didn't like the limited menu but it worked out.
    

    Benihana - Memphis, TNResponded on May 17, 2023Dear ShaeH, thank you for taking the time to share your experience with us. We're very sorry you experienced a long wait and we appreciate your patience. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. We’re hopeful that you will allow us to serve you again. If you wish to contact us with further details regarding this experience, you may reach us by visiting our Contact Us page on our website.
    

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24. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 14, 2023

    overall1food2service1ambience1

    We had reservations at 1615 didn’t get seated till an hour later. Then when we were sat at the table, we still had to wait over an hour for our chef. Food was ok but overpriced. Definitely not worth it for Mothers Day.
    

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25. MK

    McKenzieM

    1 review

    1.0

    1 review

    Dined on May 14, 2023

    overall1food2service1ambience1

    Too expensive. Told to get there ON TIME with all members of party or I’ll lose my reservation. We got there at 4:06 with a reservation at 4:15, and didn’t get sat until 5:30. Then didn’t get food STARTED until after 6:10. I will NEVER be coming to Benihana in Memphis again.
    

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26. SH

    ShawnH

    1 review

    1.0

    1 review

    Dined on May 14, 2023

    overall1food1service1ambience1

    Had reservation for 2:30p. Arrived at 2:20p. Was told it would still be an hour wait. 1 hour 45 minutes went pass before we were seated. We were told a Chef was sent home. We sat down, ordered and received our drinks. We then ordered our food and received the starters. We waited another hour for a Chef, which by that time still had not showed. We decided to just pay for the starters and drinks and leave. This was a horrible experience. We never was able to get to our meal. We had to get food somewhere else. We were still charged $100 for the drinks and starters (soups and salads). No discount offered for the inconvenience.
    

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27. BC

    BrendaC

    1 review

    5.0

    1 review

    Dined on May 14, 2023

    overall5food5service5ambience4

    Mother's Day was great at Benihana from the food to the company.
    

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28. JS

    JeffS

    Chicago

    4 reviews

    vip
    1.0

    4 reviews

    Dined on May 14, 2023

    overall1food1service1ambience1

    What a disaster. This was formerly a high end restaurant but no longer. Has a 12:45 reservation and when we arrived they informed us that juts got our name on the list. We still had to wait for a table. Then they were short hibachi chefs so we were told another hour AFTER we were seated before we would get our chef. Never again.
    

    Benihana - Memphis, TNResponded on May 17, 2023Dear JeffS, on behalf of Benihana, we would like to offer our sincere apologies for the long wait time you endured during your last visit. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. Please feel free to contact us with further details regarding this experience by visiting our Contact Us page on our website.
    

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29. OT

    OpenTable Diner

    Los Angeles

    4 reviews

    1.0

    4 reviews

    Dined on May 14, 2023

    overall1food5service5ambience2

    Made reservations for 12:45 did not get seated until 2:00pm. Did not get our food until almost 3:00pm. We were there for a total of 4 hours for what was supposed to be lunch. The food was good. The chef and server were the only good things about our experience today.
    

    Benihana - Memphis, TNResponded on May 17, 2023Dear Guest, on behalf of Benihana, we would like to offer our sincere apologies for the long wait time you endured during your last visit. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. Please feel free to contact us with further details regarding this experience by visiting our Contact Us page on our website.
    

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30. OT

    OpenTable Diner

    Memphis/West TN

    2 reviews

    2.0

    2 reviews

    Dined on May 14, 2023

    overall2food3service3ambience2

    The wait was extremely long, it was very discouraging
    

    Benihana - Memphis, TNResponded on May 17, 2023Dear Guest, thank you for taking the time to share your experience with us. We're very sorry you experienced a long wait and we appreciate your patience. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. We’re hopeful that you will allow us to serve you again. If you wish to contact us with further details regarding this experience, you may reach us by visiting our Contact Us page on our website.
    

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31. DL

    DevinL

    Memphis/West TN

    2 reviews

    1.0

    2 reviews

    Dined on May 14, 2023

    overall1food3service1ambience4

    We had a reservation for 12:30pm. We were seated and didn’t receive a chef until 2:30pm. We were not given any type of accommodations or discounts for the long wait!!!! By the time we ate it was 3:30pm and the entire dinner was thrown off.
    

    Benihana - Memphis, TNResponded on May 17, 2023Dear DevinL, thank you for taking the time to share your experience with us. We're very sorry you experienced a long wait and we appreciate your patience. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. We’re hopeful that you will allow us to serve you again. If you wish to contact us with further details regarding this experience, you may reach us by visiting our Contact Us page on our website.
    

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32. BT

    BrendanT

    Memphis/West TN

    1 review

    1.0

    1 review

    Dined on May 14, 2023

    overall1food3service1ambience1

    The restaurant was hot. They had a portable air conditioning unit outside with flex duct piped into the front lobby area. Back by the tables was very hot. They were short cooks. We had to wait 1&1/2 hours for a chef after we were seated. They auto added 18% tip for a party of 2 and than asked for more again when they brought out the credit card receipt for signature. It was miserable.
    

    Benihana - Memphis, TNResponded on May 17, 2023Thank you for taking the time to rate us. If you’d like to share any details about your experience, we are always looking for ways to improve. You may reach us by visiting our "Contact Us" page on our website.
    

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33. MH

    MetreckH

    1 review

    3.0

    1 review

    Dined on May 13, 2023

    overall3food5service4ambience4

    We had a reservation and still had to wait an hour to be seated. Our waitress we had to ask more than one time for sauces and she took a while to bring our ticket. For first time I am not impressed
    

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34. OT

    OpenTable Diner

    Memphis/West TN

    1 review

    5.0

    1 review

    Dined on May 12, 2023

    overall5food5service5ambience5

    It was great and the food was awesome. Our server was very friendly and nice.
    

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35. PC

    PamelaC

    1 review

    5.0

    1 review

    Dined on May 11, 2023

    overall5food5service5ambience5

    The location was great with the cool Eric was outstanding with being the chef at my table Eric was excellent on the customer service and stupendous on his cooking 10/10 I would recommend
    

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36. OT

    OpenTable Diner

    New Orleans

    1 review

    4.0

    1 review

    Dined on May 10, 2023

    overall4food5service4ambience3

    I had made a reservation for 6pm and was there ten minutes prior we didn’t sit at our table until 6:40pm. Eric the chef did a great job though. There was some weird tubing construction around the restaurant.
    

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37. DP

    DamundP

    Memphis/West TN

    10 reviews

    1.0

    10 reviews

    Dined on May 10, 2023

    overall1food1service2ambience1

    There was a time when I patronized this location every Friday. It was once the place of celebrating good things. The service is now lackluster. The food quality is subpar at this point, in so much that they don't provide chilled salads and substitute menu items without any notice to the customer. Effective communication is key to the customer experience. Please either clean it up or close it down!
    

    Benihana - Memphis, TNResponded on May 11, 2023Dear DamundP, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
    

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38. DM

    DianeM

    Memphis/West TN

    4 reviews

    3.0

    4 reviews

    Dined on May 9, 2023

    overall3food5service4ambience3

    Food was good. Chef was great! My boyfriend has an egg allergy and he made sure our food did not have any eggs in it.. Waitress seemed too busy and forgot about some of our stuff including our salads. I just kinda felt like she forgot sometimes we were there! Steak was amazing!!! And was frustrating to be a the table with someone who complained entire evening about her food!!
    

    Benihana - Memphis, TNResponded on May 11, 2023Dear DianeM, thank you for your feedback. We're sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. We want every guest's experience to be the best possible, and we work hard to make sure that happens. Please feel free to reach out with further feedback or any questions via our Contact Us page on our website.
    

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39. C

    Catm

    Memphis/West TN

    1 review

    4.0

    1 review

    Dined on May 6, 2023

    overall4food5service4ambience5

    Little slow on service but cook was incredible and took care of food allergy great
    

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40. OT

    OpenTable Diner

    San Francisco

    1 review

    1.0

    1 review

    Dined on May 6, 2023

    overall1food3service1ambience2

    Reservation was for 6pm. Got seated at 6:40. Then took 30 minutes to just get a drink order placed. AC was out and server only refilled drinks 1 time.
    

    Benihana - Memphis, TNResponded on May 9, 2023Dear Guest, on behalf of Benihana, we would like to offer our sincere apologies for the long wait time you endured during your last visit. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. Please feel free to contact us with further details regarding this experience by visiting our Contact Us page on our website.
    

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