Benihana - Memphis, TN

3.4
1553 Reviews
$30 and under
Japanese
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak,chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana Memphis is located in East Memphis off of Poplar Ave. and I-240, across from the Hilton Hotel.Take a seat at one of our teppanyaki tables, prepare for a show like no other and watch as your personal chef shows off their skills. Happy Hour is offered from 5-7 p.m.Monday through Thursday and 4-7 p.m. on Fridays. Enjoy signature cocktails, specialty sushi rolls and an assortment of appetizers. An 18% service charge is added to all guest checks for parties of eight or more.

Support Benihana - Memphis, TN during COVID-19

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Distancing maintained in common areas
Protective Equipment
  • Waitstaff wear masks
Screening
  • Sick staff prohibited in the workplace
  • Staff temperature check required
What 1553 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.4based on recent ratings
3.9
food
3.3
service
3.3
ambience
3.3
value
Noise · Moderate
51% of people would recommend it to a friend
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OT
OpenTable Diner
Memphis/West TN
1 review
Dined 18 hours ago
Overall3food5service5ambience4

The wait time was extremely long. Reservations were for 7:30. We weren’t seated until 8:10. We got our salads at 9pm. Check came out around 9:30.

CT
CThomas
Memphis/West TN
1 review
Dined 19 hours ago
Overall5food5service4ambience5

Our cook was the best!! And they didn't automatically add gratuity like they used to. I like giving my own according to the service I get, but I always tip regardless.

U
vipUmtigr
Memphis/West TN
15 reviews
Dined 4 days ago
Overall1food1service1ambience1

We arrived for our 715 reservation and were told it would be just a few minutes. We waited 20 plus minutes and I asked how much longer. The hostess was a little rude and said, “we only have one server, didn’t they tell you that when you got here?” I told her no they didn’t or we wouldn’t have stayed. There were two hostesses, so I asked why one of them wasn’t serving and she said “we aren’t trained” I told her we were not staying. She still checked us in for dining and that blocked us from making another reservation for an hour and a half.
We will not be back.

OT
OpenTable Diner
Memphis/West TN
1 review
Dined 5 days ago
Overall2food3service2ambience2

Not our server or cook’s fault-just not enough employees to assist.

TB
TeresaB
Memphis/West TN
1 review
Dined on June 12, 2021
Overall5food5service5ambience5

Four of us have been planning on dinning at Benihana's for a while now. We were not disappointed in the least! The service overall, management staff Sandy, the amazing chef Gonzalo, our personal server Cristie were all sharp, fun, caring, and we will do this again! Teri

b
beckyg
1 review
Dined on June 11, 2021
Overall4food4service4ambience3

it took a very long time after we were seated for our chef to arrive at the table. His cooking skills were good, but I have had a better interactive experience in the past. (Two of us at the table were celebrating our birthdays.

OT
OpenTable Diner
Memphis/West TN
1 review
Dined on June 11, 2021
Overall3food5service3ambience4

Not enough staff to sest and serve the people

WG
vipWhitneyG
Nashville
16 reviews
Dined on June 10, 2021
Overall2food1service1ambience1

Went for our 6 year old birthday. Rarely did the waitress came back to fill drinks, chef had to go get his own bowl for rice and steaks in the middle of cooking after asking wait staff for it, chairs and tables sticky. The vent above station caked with grease and we were waiting for it to drop on the griddle. Literally, 4 of the 7 people immediately got stomach issues as they overdid the oil/butter in the food. Bathrooms so gross after taking my son, my husband didn't eat the last portion which was the steak. Restaurant use to be great, but quality is down. They really should open up once they are able to staff and clean with city guidelines as I bet they would be failing today. Quality is not there for a $400 bill on a special occasion. I would choose another restaurant to eat at.

OT
OpenTable Diner
1 review
Dined on June 9, 2021
Overall2food4service2ambience2

Terrible experience. This restaurant is not what it used to be. Loud, tacky atmosphere and mediocre service. Food was good but still won’t return for those prices

OT
OpenTable Diner
1 review
Dined on June 8, 2021
Overall5food5service5ambience5

Thanks great food as always

m
mikew
1 review
Dined on June 8, 2021
Overall1food1service1ambience1

Worst restaurant experience in 55 years. Sucked in every way

TY
TamikaY
Memphis/West TN
2 reviews
Dined on June 7, 2021
Overall5food5service5ambience5

The waitress and the chef were very kind and personable. The chef cooked our food to perfection. We only had to wait 5-10 on our table.

Z
Zeee
1 review
Dined on June 6, 2021
Overall4food5service3ambience5

They were a hour behind on reservations! Other people who came after us were seated before us.

D
Demunda
1 review
Dined on June 5, 2021
Overall3food4service5ambience2

My party of 5 had a 1:30 reservation and didn’t get seated until 3pm due to staffing issues and cook didn’t start cooking until 3:42pm. If your understaffed you shouldn’t accept reservations.

JM
JasmineM
1 review
Dined on June 3, 2021
Overall1food4service2ambience1

Has really gone down!! They never have enough cooks and service is terrible

Z
Zlady
1 review
Dined on June 2, 2021
Overall1food2service1ambience1

My whole Birthday dinner was ruined.
I made a reservation and they called me 30 minutes before my dinner to tell me that they were very short on chefs. I arrived an hour late like they suggested and they still didn’t cook the food in front of me. Waitress brought wrong drink to me. Food took too long to make. Chicken was cut up in tiny bites! Steak was cooked well instead of medium. The waitress didn’t bring my birthday ice cream. She didn’t offer to take my picture did my birthday. The worst experience I’ve ever had there and I’ve been coming there for years to celebrate mine and my son’s birthday.

OT
OpenTable Diner
1 review
Dined on June 2, 2021
Overall2food2service3ambience3

This was the second time they have been short on staff. Our wait was an hour long despite having reservations. The wait for food was another hour. The food was just ok. Really disappointed.

TL
TiffanyL
1 review
Dined on June 2, 2021
Overall2food5service5ambience4

I waited 2 hours and hour before we got and cook very uncomfortable just sitting there

M
Marina
1 review
Dined on June 1, 2021
Overall1food1service1ambience1

Got there @1:45 and waited almost an hour and never got seated .

DM
DianeM
Memphis/West TN
1 review
Dined on May 31, 2021
Overall5food5service5ambience4

It was a great experience except it took longer than we thought it should to be seated. We had reservations. Got there early and still had to wait about 20 minutes.

TB
ToyeB
1 review
Dined on May 30, 2021
Overall5food5service5ambience5

It’s a lovely and amazing place to eat. The staff is AMAZING

ML
MorquitaL
1 review
Dined on May 29, 2021
Overall5food5service5ambience5

Everything Was Amazing! The food was freshly prepared and the Customer Service was great!

BS
BrittS
1 review
Dined on May 29, 2021
Overall3food5service3ambience3

3:30 reservation we had to demand to be seated at 4:20. Said they were short staffed. There was only 1 server covering the entire 1/2 of the restaurant. This is really not our problem. Finally got out of there at 6:30. If you make a early reservation don’t expect to get in and out of there.

OT
OpenTable Diner
Memphis/West TN
1 review
Dined on May 26, 2021
Overall1food1service1ambience1

Poor service food has definitely changed.

OT
OpenTable Diner
Memphis/West TN
1 review
Dined on May 25, 2021
Overall4food4service5ambience3

We had a good time my sister was pleased for her birthday

KH
KristinH
1 review
Dined on May 23, 2021
Overall3food4service2ambience2

Reservations didn't matter. The wait for a table was 30 minutes past our time. The wait for a cook was another hour. The waitress and cook were nice, but the restaurant manager should allow so many Reservations if they don't have the available staff. The only reason we stayed was because it my daughter's 16th birthday

ES
EricaS
1 review
Dined on May 22, 2021
Overall5food5service5ambience5

Artes (hope I spelled his name correctly) was AWESOME!!!!

G
Gloria
1 review
Dined on May 22, 2021
Overall1food5service1ambience2

I have been a customer for over 20 years and NEVER have I been treated the way I was yesterday. I waited 30 mins past my reservation time just to be set on a side that had no server and wait another 15 mins to be brought water. Finally, after another 15 minutes (one hour past my reservation and still no food or even salad), I asked to see the manager. She apologized and the hostess began taking our order. The chef was amazing and the food was great. It then took almost another 20 minutes after eating to get the check and an additional 15 minutes to retrieve payment. This visit took 3 hours to complete which is ridiculous. I understand about being slow due to the pandemic because you have limited help, but my biggest thing is no one communicated to us what was going on. I am not a heartless person so I would have understood. This is not the first time that it has taken a long time for the chef to come out due to being short staffed, but it was always communicated to us what was happening. I never thought that I would say this, but it will be a very long time before I or my family come back to Benihana again. The service used to be impeccable, but now it is terrible and the prices are too high for awful service.

OT
OpenTable Diner
Memphis/West TN
1 review
Dined on May 22, 2021
Overall1food2service1ambience1

The service was awful, the reservation was at 1:45pm and they just sat my party but the server didn’t show up until 2:15, not even to take the drinks order. After she finally showed up, we were without drinks for another 15min. This has become an usual at this place

OT
OpenTable Diner
Chicago
2 reviews
Dined on May 22, 2021
Overall3food2service5ambience3

First time in Benihana and I wasn’t too impressed. However, our server was outstanding. The hibachi chef, not so much the person was new. It is understandable but, the enthusiasm wasn’t what I’m used to at hibachi grills. My food also wasn’t worth the price; the Mai Tai was delicious and my daughter fried rice was OK.

DA
DebraA
Memphis/West TN
1 review
Dined on May 20, 2021
Overall2food5service1ambience5

Service to slow had rsvp ck in at 5:45 seated 6:35

TY
TamikaY
Memphis/West TN
3 reviews
Dined on May 18, 2021
Overall5food5service5ambience5

My daughter and I really enjoyed our dining experience. They still provided socially distant seating for groups, which was awesome. The waitress and chef were fantastic.

VC
VioletaC
1 review
Dined on May 17, 2021
Overall5food5service5ambience5

Everything is good, cooked fresh, sushi meau is great

m
vipmike4all
Memphis/West TN
56 reviews
Dined on May 17, 2021
Overall1food1service1ambience1

Arrived 15 minutes prior to reservation time. Rudely told to wait out side. There was no one in their lobby. 45 minutes later motion for us to come in. That is when they told us that there credit card terminal was down and only taking cash. This could have been explained 45 minutes ago. We left. This is the second time that we left this restaurant without eating. Poorly managed and they need to work with their people up front on the amenities of being nice. Will not return.

KC
KevinC
Memphis/West TN
1 review
Dined on May 15, 2021
Overall2food2service1ambience1

The waitress let us run our of drinks and then just gave us water, not our refill. We asked for something and would have to wait a long time to get it. For salt, white rice. Horrible. She was nice. The cook, well, lets say he was trying to get away with just talking and not cooking. We didn't get the dripping sauce til the end of the meal. He told me to ask the waitress for the sauce cups. At the end he asked does anyone want the mushrooms. He also was nice, but didn't do his job. We have been coming to this restaurant for 30 years for celebrations, but will not anymore. Also, we have never seen the tables so dirty and not cleaned afterwards. The chef said he santizes it with the flame.

OT
OpenTable Diner
Memphis/West TN
2 reviews
Dined on May 13, 2021
Overall5food5service5ambience5

I was skeptical about going back because my birthday experience was horrible, but I’m glad I did because this time was much better. Most definitely going back soon!

TL
TiffneyL
1 review
Dined on May 13, 2021
Overall1food4service1ambience1

The food was great but the service was very poor and slow

OT
OpenTable Diner
Memphis/West TN
1 review
Dined on May 12, 2021
Overall1food1service1ambience2

Horrible experience. Waited an hour for food. Steak was overcooked, out of paper menus, out of chopsticks, asked for mushrooms only and got onions and zucchini only. Boyfriend ordered teriyaki chicken with steamed rice. Was brought shrimp and fried rice. Will never go back!!!

OT
vipOpenTable Diner
Miami
2 reviews
Dined on May 12, 2021
Overall3food4service2ambience2

This location has experienced a lot of change over the years. On this day they were low on chefs and staff communication was not in sync.

MD
MelissaD
1 review
Dined on May 12, 2021
Overall1food1service1ambience1

My family and I did not have a chance to enjoy a meal at the restaurant because the restaurant was not up to par. I made reservations for 2:30 but when I called the lady told me that there would not be a cook at that time. I had them change the time to 3:00, but they changed to 3:30 because they didn't have a chef. We got there and waited until notified by text. As we walked through the glass doors I couldn't help but notice the handprints on the doors that need to be cleaned off. Entering the restuarant there were no customers insde, but all of the tables were filled with dirty dishes. The floor had rice and dishes under the chairs. The lady at the desk tried to help by cleaning, but it was too much for her to do and cover the desk. She tried to get help, but noone was available. At that point my daughter told me to just take her somewhere else to celebrate her birthday. We were all disappointed, but I really felt bad for my daughter. I really wanted her to enjoy her special day. I have never had a visit to your restaurant in this terrible shape. I understand the lack of workers due to Covid, but for the prices that customers pay I would expect a greater experience. I just wish I could have been notified of the conditions before planning dinner for my daughter's 14th birthday. Very disappointed customers.

FAQs

You can order delivery directly from Benihana - Memphis, TN using the Order Online button. Benihana - Memphis, TN also offers delivery in partnership with Postmates and Uber Eats. Benihana - Memphis, TN also offers takeout which you can order by calling the restaurant at (901) 767-8980.

Benihana - Memphis, TN is rated 3.4 stars by 1553 OpenTable diners.

Benihana - Memphis, TN does offer gift cards which you can purchase here https://www.benihana.com/gift-cards/.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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