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Steak And Lobster Xpx - Benihana - Memphis, TN, Memphis, TN

Benihana - Memphis, TN

3.2
3.2
2004 Reviews
$30 and under
Japanese
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak,chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Take a seat at one of our teppanyaki tables, prepare for a show like no other and watch as your personal chef shows off their skills. Happy Hour is offered from 5-7 p.m.Monday through Thursday and 4-7 p.m. on Fridays. Enjoy signature cocktails, specialty sushi rolls and an assortment of appetizers. An 18% service charge is added to all guest checks for parties of eight or more. Menu prices do not include 15% liquor tax and 9.75% sales tax

Make a reservation

2 people

7:00 PM


Booked 37 times today

Order delivery or takeout

Options

  • Order online
  • Logo image for Postmates
  • Logo image for Uber Eats

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Japanese, Sushi, Steakhouse

  • Hours of operation

    Lunch Daily 11:00 am–3:00 pm Dinner Mon–Thu, Sun 3:00 pm–10:00 pm Fri, Sat 3:00 pm–11:00 pm Happy Hour Mon–Fri 4:00 pm–7:00 pm

  • Phone number

    (901) 767-8980

  • Payment options

    AMEX, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa

  • Dress code

    Smart Casual

  • Neighborhood

    Memphis

  • Cross street

    Hilton

  • Parking details

    Private Lot

  • Additional

    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Non-Smoking, Vegan, Wine

What 2,004 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.2
3.2 based on recent ratings
  • 3.8Food
  • 3Service
  • 3.1Ambience
  • 2.9Value

NoiseModerate

Loved For

  • Memphis / West Tennessee

    Good for Groups

  • Memphis

    Good for Groups

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  1. OT

    OpenTable Diner

    Tampa

    1 review

    1.0

    1 review

    Dined 2 days ago

    overall1food1service2ambience1
    Terrible! Server was only bright spot. Dirty restaurant. Food was cross contaminated. Shrimp was not deveined and allergy was not observed. Plus one person’s meal was forgotten.
  2. SS

    ShirleyS

    Memphis/West TN

    1 review

    4.0

    1 review

    Dined 2 days ago

    overall4food3service5ambience4
    Waitress was great! Cook did ok because the food was missing flavor and a bit salty. It rained inside the restaurant bar area. The women restroom needed attention. There was a unclean smell inside. We had to fan flies away too.
  3. SG

    StephanieG

    Memphis/West TN

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service3ambience5
    Food was great and everything was wonderful. Waitress was nice, but didn't refill our drinks often or check on us much. But it was my daughter's bday (she's 8) and the waitress was extremely nice to her. So overall a good experience
  4. WB

    WilliamB

    Memphis/West TN

    7 reviews

    1.0

    7 reviews

    Dined 3 days ago

    overall1food1service1ambience1
    The service is horrible.
  5. DA

    DeniseA

    Atlanta

    3 reviews

    3.0

    3 reviews

    Dined 3 days ago

    overall3food5service3ambience3
    I wasn't greeted when i arrived. I did mention in my reservation that it was my birthday and thst wasn’t acknowledged. (Which is okay but it showed me no attention to detail was paid) never the less, Jose the chef made up for it all! He was professional and he can cook!!!! I mean i didnt need to add anything the rice! The shrimp and scallop were all perfect!
  6. AD

    AnitaD

    Memphis/West TN

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food4service1ambience1
    Had reservations for 8 o’clock the server didn’t come to our table till 9 o’clock 930 we got our drinks 10 o’clock the chef came and we were finally able to eat. This was the first time to this restaurant and it will be the last time going to this restaurant.
  7. KM

    KrauseMouse901

    New Orleans

    2 reviews

    2.0

    2 reviews

    Dined 5 days ago

    overall2food3service2ambience3
    They are under staffed. The individuals working are doing the best they can, but for the price of the meal it was very disappointing. Especially for a special celebration.
  8. DF

    DonF

    Little Rock

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food1service1ambience1
    Very rude and unaccommodating host and manager. Seen several Groups leave in my time there in disgust. Will never visit another Benihana's neither will the eight people that where in my group.
  9. ML

    MelisaL

    Memphis/West TN

    2 reviews

    3.0

    2 reviews

    Dined 5 days ago

    overall3food5service1ambience4
    We have been going here for over 20 years, but this was the worst service that we have ever had. Our reservations were for 5 people @ 6pm, we were seated at 630, ordered our drinks, my husband ordered tea, when they brought out the drinks we were told they were out so he asked for water, we were told there were no clean glasses, brought our soup, later brought our salads, waited for almost an hour for chef (THE CHEF WAS GREAT) and when he finally arrived the grill had not been turned on so we had to wait for it to heat before he could cook our meal, then we were asked by our server if we needed anything.....yes, my husbands California rolls and water (I had asked the lady at the hostess stand about a clean glass/drink, she stated that she would check on it that they had 800 glasses, but she never returned with an answer or water). We left there at almost 9pm without our tea or sherbet. Our company for the night was priceless, the food (when we got it, was delicious) the service was horrible. But we will go back after I have time to forget how bad the experience was.
  10. CS

    ChuckS

    Memphis/West TN

    2 reviews

    4.0

    2 reviews

    Dined 5 days ago

    overall4food5service5ambience4
    Did not get chopsticks this time. However, our server and cook were outstanding.
  11. AM

    AngelaM

    Memphis/West TN

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food5service1ambience1
    Very bad service it took 3 hours before we could eat
  12. OT

    OpenTable Diner

    Memphis/West TN

    2 reviews

    5.0

    2 reviews

    Dined 6 days ago

    overall5food5service4ambience4
    Was really better this time . I appreciate the hands on help from Chris from New York . Every entertaining show done by the chef .
  13. JH

    JoHe

    Memphis/West TN

    1 review

    4.0

    1 review

    Dined 7 days ago

    overall4food5service5ambience4
    Prices too high for overall food, service, atmosphere etc.
  14. OT

    OpenTable Diner

    New Orleans

    11 reviews

    vip
    4.0

    11 reviews

    Dined 7 days ago

    overall4food4service5ambience4
    The food was good as usual, but our waitress Faith was outstanding, she was by herself at the bar area and didn’t stop moving for a second, and yet had a big smile the entire time.
  15. LC

    LizC

    Nashville

    1 review

    1.0

    1 review

    Dined on August 2, 2022

    overall1food1service1ambience1
    Terrible management. Ruined my 3yo birthday. We had reservations at 6, no chef showed up until 8. By that time the manager had been to the table twice already. Once the chef got there, he realized the grill had not been turned on and it would be another 15 minutes. The manager didn’t even think to check it as we were asking about our wait. We got up and left. Another table of 8 people got up and walked out because they were there for 30 minutes at the table without even getting water.
  16. OT

    OpenTable Diner

    Memphis/West TN

    1 review

    vip
    1.0

    1 review

    Dined on July 31, 2022

    overall1food1service1ambience1
    Today was the 3rd worst visit to benihana of memphis. I'm use to eating at the grill but due to staffing issues we moved to lounge. For 100 dollar plus meal I expect my food to be hot and prepared fresh. Not from a steamer and warm when it makes it to my table. Unfortunately this is my last visit to the memphis location. For the price i paid today the service should have been on put regardless of the staffing storage
  17. ND

    NathanD

    Memphis/West TN

    1 review

    4.0

    1 review

    Dined on July 31, 2022

    overall4food5service3ambience5
    Food, like always, was outstanding! Service wasn't terrible, but it was a bit too slow. There was at least twenty minutes in between taking our orders to the cook coming out and then after we were done eating our waitress didn't make an appearance for at least another twenty minutes to give us our checks. Maybe they are understaffed. I don't know.
  18. JM

    JustinM

    Memphis/West TN

    1 review

    1.0

    1 review

    Dined on July 31, 2022

    overall1food1service1ambience1
    Michelle the manager was very rude to our entire table last night. She just seemed to not care about the concerns that our entire table had and her sarcastic remarks were disappointing.
  19. OT

    OpenTable Diner

    Dallas

    1 review

    3.0

    1 review

    Dined on July 31, 2022

    overall3food3service1ambience3
    Restaurant was pretty dirty. Trash and napkins on floor at empty tables. We were seated at a grill that hadn’t been cleaned. Our drinks were refilled one time over two hours. Food was subpar.
  20. V

    Vicki

    Memphis/West TN

    1 review

    5.0

    1 review

    Dined on July 30, 2022

    overall5food5service5ambience5
    We enjoyed dinner! Our wait to be seated wasn’t long at all and the food and service were great
  21. B

    Barry

    Memphis/West TN

    1 review

    5.0

    1 review

    Dined on July 30, 2022

    overall5food5service5ambience5
    Good food and experience, but a little pricey for Hibachi.
  22. BR

    BrianR

    Memphis/West TN

    2 reviews

    4.0

    2 reviews

    Dined on July 26, 2022

    overall4food4service2ambience4
    Service was very, very slow. Our reservations were at 6:30 and we did not get our main course started until 8:30. I complained at 8:10. When the chef finally came to our table he said several chefs did not show for work so he was covering. I appreciated that he had to come in on his day off, however, some one should have explained the situation then we could have made a decision if we wanted to stay or not.
  23. T

    Tammy

    Memphis/West TN

    1 review

    2.0

    1 review

    Dined on July 26, 2022

    overall2food2service2ambience2
    We were seated promptly, but it then took about an hour and 15 minute before they came to our table to begin cooking. We had shrimp, scallops and lobster. Shrimp was OK, scallops and lobster tasted terrible. We’re happy to pay for good service and food, but this unfortunately was not it.
  24. MC

    MsClay

    St. Louis

    2 reviews

    1.0

    2 reviews

    Dined on July 26, 2022

    overall1food2service1ambience1
    Let me start by saying our chef was very nice and a good cook. So I would hate for this review to reflect anything different for him. He did well. The rest was trash. I read the reviews and knew I was taking a chance, but since I was visiting town and had never been to a Benihana, I decided to just do it. It was not worth the $100 I spent. 1. The soup came out as two different consistencies. My sons was like gravy while mine was more like the broth it was supposed to be. Both were fairly flavorless. 2. The salad had old lettuce. Yep. Taste like it has been sitting in a fridge forever and was starting to turn. I did not eat it. 3. There was an upcharge for fried rice at a Hibachi grill??? I did not expect this, but got the fried rice thinking it will be $1 or $2. No, $5.30 per person. Despite that, I kept hoping it was going to get better. Well, the cook was good, but I’ve had better hibachi for sure. I was disappointed because I had set my hope so high. Now let’s talk about service. Reservation was at 7:45. Seated by 8. Okay, no big deal. We didn’t soups until 8:30 and salads maybe 8:45z Our chef didn’t come to the table until just after 9. The front desk workers were arguing with people and just setting a less than unprofessional atmosphere. And then, the “security guard” was walking around like this was jail and not a earring establishment. It was weird and unnecessary. The overall experience was regrettable and now I’ve learned my lesson.
  25. OT

    OpenTable Diner

    Memphis/West TN

    2 reviews

    vip
    1.0

    2 reviews

    Dined on July 25, 2022

    overall1food3service3ambience1
    Had a 6:15 reservation and was not seated till after 7. Service was very slow. Our food was not cooked until after 8. We did not leave the restaurant till almost 9. When I booked an 6:15, I was not planning on an almost 3 hour dinner. People in my party had plans for the later in the evening that had to be cancelled. The staff was rude and blamed all of the problems on corporate. If they would have told me when I arrived my reservation would be more than 45 minutes late, I would have cancelled. I have gone to this restaurant for years. And I will never return. For an establishment to have such rude employees and obviously no consideration for my time. I will tell anyone that wants to go there for dinner the same thing! Also a family that was friendly with the management was seated almost immediately and got their food very quickly. This restaurant has some serious operation problems.
  26. S

    Susie

    Memphis/West TN

    2 reviews

    1.0

    2 reviews

    Dined on July 25, 2022

    overall1food4service1ambience1
    We have gone to Benihana’s annually for a birthday celebration. Our annual visit was last night, Monday. July 26, 2022 at 5:45. We had a reservation for 7 people. We had to wait almost 1 hour for our table. Here are the highlights: - The heat index outside was over 100 and it didn’t feel any better inside, - It took forever to get the mixed drinks-over 30 min. And no one got refills even though we asked. - We never got our salads. - We had to go get silverware ourselves. Our waitress told us they were out of silverware but she would find plastic utensils….which she never did. - Our waitress was supposed to get the two sauces for all of us…she never did. - I made sure they knew it was a birthday celebration but we didn’t get the ice cream, candle and song. - I requested a photo-we keep them for every year-but they were “too busy”. -The one positive was our chef…he was fantastic! We learned they only have 3 cooks for Monday nights which is why we had to wait so long to be seated. We complained to the manager about our horrible service. We told her the tables around us didn’t seem to have our problems-and they had different servers. The manager told us our server had been there over 5 years. My son replied with, “She needs to be fired or trained again!” Re will never return to Benihana’s……it’s definitely changed, and not for the better.
  27. SW

    SuzanneW

    Memphis/West TN

    1 review

    2.0

    1 review

    Dined on July 25, 2022

    overall2food5service1ambience2
    We were there for probably 2 hours before we had a chef. They said they were short-handed, I understand that, but apparently something happened that caused us to be overlooked because tables that came in after us had a chef. Our total time at the restaurant was 3 hours. That is a long time to sit and wait to celebrate a child’s birthday. We were charged for side items of rice. We were unsure why that wasn’t included in the price of our hibachi. Still not sure that was correct, and cost is about $25 in side items, as we had 5 people. Carlos, our chef, was EXCELLENT!!! The ONLY bright spot in our visit. This was our first and last visit to Benihana.
  28. MF

    MemphisFolk

    Leicestershire

    3 reviews

    1.0

    3 reviews

    Dined on July 24, 2022

    overall1food1service1ambience1
    What a bad experience!! We will not be back. Our reservation was at 6:00. We got there at 6:00 sharp and, as usual at Benihana, we had to wait for 2 other guests before we were seated. The service was terrible. We waited forever for drinks. The manager came to our hibachi table to make sure we all knew each other, a first for me, and when we told her we were all family she left. In the meantime, she could have been vacuuming, helping with service, helping the cooks or cleaning the bathrooms. There was food and small pieces of trash all over the floor, especially in the bar area. The bathroom had trash on the floor and only one toilet was sort of clean. Our cook didn’t have a clue what we had ordered and repeatedly asked us. He didn’t seem to know how to cook anything. Everything was over cooked. When I made the reservation I marked that it was for a birthday. There was no mention of the special occasion at all. We were there for 2 hours and 40 minutes and that was due to the slow service. I remember when Benihana was a treat and when you went for a birthday they would sing and they would give you ice cream or something. I’m not sure if Memphis has ruined this location or all Benihanas have gone downhill. So sad!!
  29. OT

    OpenTable Diner

    Memphis/West TN

    5 reviews

    vip
    2.0

    5 reviews

    Dined on July 24, 2022

    overall2food3service1ambience1
    Spent over an hour at the table waiting for service. Finally ate and had to wait another 30-45 minutes for the check. Refills were few.. Service not good at all
  30. OT

    OpenTable Diner

    Memphis/West TN

    1 review

    1.0

    1 review

    Dined on July 24, 2022

    overall1food1service1ambience1
    They did not honor our reservation. Upon arrival we were told that they were closed and couldn't accept any more customers because they closed at 11pm. I asked why did open table allow me to make a reservation and the response was "this happens all the time". My low review isn't just because of the time conflict. It's because of the lack of effort to make it right by offering something from management. AND if this happens often, why haven't they attempted to fix this. The restaurant was not clean, entry way and floor was filthy. During regular hours, we will not return. Restaurant has definitely gone down.
  31. OT

    OpenTable Diner

    Portland

    6 reviews

    1.0

    6 reviews

    Dined on July 22, 2022

    overall1food3service1ambience1
    i booked this dinner for my friends birthday. our reservation was at 615PM. we weren’t seated until 645PM. the restaurant was NOT full. once seated our drink orders weren’t taken for over 20 minutes and when we actually got our drinks it had been 45 minutes: my friend and i both ordered the 6 course meal; neither of us received our soup, our salad or our dessert. yet i had to pay full price. this was a horrible experience. on top of all this two tables received the birthday greeting and my friend did not. not the benihana experience that i am use to OR that i paid for. i will not ever be dining in this restaurant again. in fact. i feel i’m owed money back for the food we didn’t receive and had to pay for.
  32. D

    Dissatisfied

    Memphis/West TN

    1 review

    2.0

    1 review

    Dined on July 22, 2022

    overall2food2service1ambience1
    We made our reservation for 2:00 but were not seated until close to 3:00. We sat at our table over 30 minutes and no one came over to take our drink order. We had to ask the manager if she could take our order. Then the waitress arrived to take our order. We waited another 20 minutes before the chef arrived at our table and reviewed our orders. We ordered the Julienne Beef. We had to ask for the teriyaki sauce and never received the onions and mushrooms that were supposed to be a part of the entree. The chicken fried rice was under seasoned, very little flavor so we had to ask for some garlic butter to be added. The chef was not engaging. He spent most of the time looking out the window while the food was cooking. He did not try to engage us in conversation and definitely was boring. The chicken was tough. The beef was good, except when he undercooked my meal and I had to wait for it to be recooked to my order. We did not finish our meal until almost 5 o'clock, when is a bit long for a 2 o'clock lunch reservation. It became apparent that they held our reservation until the 2:30 reservation arrived. We saw the hostess deny seating to 3 different parties that could have completed our table and not made us wait. We were not informed that they were holding our reservation for a later group to join us. We understand they were understaffed, they only had 1 server working. She was awesome even though she was definitely overworked. One of the 2 hostesses spent quite a bit of time on her phone. Better staff training would have ensured we were welcomed and given the opportunity to place our drink orders while we were waiting at our table. Additionally, the restaurant is filthy. The light fixtures are grossly dirty.
  33. T

    Tayzus

    1 review

    1.0

    1 review

    Dined on July 21, 2022

    overall1food3service1ambience3
    The bartender was rude and we weren’t able to purchase a drink because of how slow he was , the service was extremely slow
  34. SB

    SandraB

    Nashville

    7 reviews

    vip
    1.0

    7 reviews

    Dined on July 20, 2022

    overall1food1service1ambience1
    Absolutely terrible. Made reservations. Waited 15-20 just to get our table. Then waited 2 hours for a chef which made us just leave. It was so hot in there we were dripping in sweat. Will never go back.
  35. OT

    OpenTable Diner

    Memphis/West TN

    1 review

    5.0

    1 review

    Dined on July 20, 2022

    overall5food5service5ambience1
    Was not the restaurants fault. It’s 115 degrees so the temperature inside was hot. NOT THEIR FAULT!!
  36. HF

    HelenF

    Memphis/West TN

    1 review

    5.0

    1 review

    Dined on July 20, 2022

    overall5food5service5ambience3
    It was such an improvement from the last time I was there. It was very enjoyable!
  37. RL

    ReginaldL

    1 review

    2.0

    1 review

    Dined on July 20, 2022

    overall2food5service2ambience3
    Extremely SLOW! Reservations for 730. Didn't get seated until after 8. It was another 30 minutes before we received water and soup. We didn't leave until 1030! Food was good. Chef was good. He tried to make up for our experience. Just too SLOW
  38. JF

    JudithF

    1 review

    4.0

    1 review

    Dined on July 16, 2022

    overall4food4service4ambience3
    Great service…..a bit too noisy …thank you for prompt food preparation….drinks took a bit too long to get .☺️
  39. T

    Tayler

    1 review

    4.0

    1 review

    Dined on July 16, 2022

    overall4food5service1ambience5
    The server did not make us feel welcome. I’m a server myself and even the people around did not like her attitude. It was like she didnt want to sever us. I believe she needs a better attitude
  40. TD

    TamekaD

    Memphis/West TN

    7 reviews

    vip
    5.0

    7 reviews

    Dined on July 15, 2022

    overall5food5service5ambience5
    Love our chef Jose!

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
  • Screening

    • Sick staff prohibited in the workplace

FAQs

You can order delivery directly from Benihana - Memphis, TN using the Order Online button. Benihana - Memphis, TN also offers delivery in partnership with Postmates and Uber Eats.

Benihana - Memphis, TN is rated 3.2 stars by 2004 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 37 times today

Order delivery or takeout

Options

  • Order online
  • Logo image for Postmates
  • Logo image for Uber Eats
Google Map for Benihana - Memphis, TN

912 Ridgelake Blvd, Memphis, TN 38120

Additional information

  • Cross street

    Hilton

  • Neighborhood

    Memphis

  • Hours of operation

    Lunch Daily 11:00 am–3:00 pm Dinner Mon–Thu, Sun 3:00 pm–10:00 pm Fri, Sat 3:00 pm–11:00 pm Happy Hour Mon–Fri 4:00 pm–7:00 pm

  • Cuisines

    Japanese, Sushi, Steakhouse

  • Dining style

    Casual Dining

  • Dress code

    Smart Casual

  • Parking details

    Private Lot

  • Payment options

    AMEX, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa

  • Additional

    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Non-Smoking, Vegan, Wine

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