Benihana - Memphis
We have been going to Benihana"s for many years and always enjoy it.
Terrible. First chef was dropping stuff left and right before she started. Burned our seafood. Didnt cook enough fried rice for the last person. Everything felt rushed. Chefs need to take their time cooking the food properly.
A great place to take kids of all ages. It keeps them entertained and something they don't experience every day.
Always my favorite place to go for Birthdays!! The food is great and the environment is always fun.
Bad experience all the way around!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Our waitress obviously did not know how to serve iced tea. For our party of 6, she brought 6 glasses of tea and 6 glasses of ice. She did this each time we asked for a refill. What?! Can you imagine how many glasses we used ? Our chef was extremely dull. That’s all I can say. This lunch was not the best of our Benihana experiences.
Wonderful! I had a great experience for my son’s birthday!
The food was good but the service was below average. They didn’t seem to handle the large parties in the restaurant very well.
Our cook name was Mark or Mike , He’s very Great with Cooking.!!even tho it took like 45 minutes for the cook to come out but it was wroth it❗️❗️❗️ I haven’t had a meal here like this in so long😃😃😃 But the food was awesome, the service was ok , there under staffed I believe..
The chef was very messy and annoying. The food was ok. Normally it’s a great experience from beginning to end but not so much this time around
I had a 8:00 reservation; got seated at 8:10. The cook did not come to the table til 9:20. By the time I had all my dinner, it was 9:45. That is unacceptable. I’ve been coming to the restaurant for 40 years and NEVER experienced that. If you don’t have enough cooks, don’t make the reservation and have guests sitting at the table for an hour. I was really disappointed!
Terrible. Had reservation... waited 1 1/2 hours and still no food! Left without eating.
Sat at table and our drink orders werwnt even taken for a whole hour
Reservation was for 7oclock
We werent seated til 8 drinks came at 9:00 and we didnt even recieve soup or salad or our extra meat we asked for was told it was too busy for special add ons and we didnt leave til 10 which made is miss our movie at 9:55 highly disappointing and now my husband doesnt wvwn want to come bk
We didnt get any apologies was told by waitress that manager would come talk to us and did not
Came early for happy hour before our reservation, service in lounge was acceptable.
Seated at table, we ordered a hot Sake that didn’t get served until mid course, after 3 reminders to different service people. One guest was not served the shrimp appetizer, they suggested they didn’t count accurately.
Wished to order another drink with dinner, however they don’t honor happy hour rate in the dining area. You have to leave the table, and go back to lounge/bar to get happy hour rate. Margarita was 99% lime pre mix, and 1% tequila. Had to return to the bar to fix drink.
Overall, service was just okay. No frills. The portions seem to be cut back, we didn’t leave overally full as we’ve in the past.
We enjoyed our team outing, but there was a hair in my food and there were limited vegan options. The manager did comp my meal, but I will not be returning. Our last team experience was less than pleasant as well. I received two $25 gift cards and I let one expire.
always good food. the wait was not as long for a cook this time. the waitress was attentive and kept us updated on when our cook would arrive.
Our server/waitress was terribly SLOW! Two other tables were seated after us and ended up finishing their dinner, paying the check and leaving before us. It was ridiculous and for the price, it really wasn’t good. We will not be going back.
I am a life customer, who has many visits to my favourite place to eat. It was my wife's birthday on the 14th of July. This was our 1st birthday celebration with friends. They all enjoyed the food and the setting. Thanks again
I can honestly and truly say that everything was amazing!! Starting with our awesome waitress Jessica all the way to our amazing cook Carlos. A special Thanks to management for checking on us as well (Ms. Margaret).
Always fun to go with friends for a good meal.
Service has gone down and the chefs don’t really put on a good show. They just go through the motions.
The chef was kind of boring and wasn’t entertaining. It was my birthday dinner so we were kind of bummed with the service and the overall experience.
Our cook Mike was excellent!!
The service and food was good. Was very disappointed, not able to have a carbonated/soda, due to the machine was not working.
The server got our orders all wrong. The chef was nit entertaining enough. Very slow service.
The service has gotten so bad. I don’t even know why we go there anymore.
Recommend reserving a table so you don’t have to wait. Usually plenty of openings.
I was skeptical about going because the past few times service had gone to crap but, it looks they have hired more chef and things were great.
Went for my wife’s birthday. Service was excellent. Food was expertly and entertainingly prepared to perfection! Really love the fried rice!
sorry this restaurant has went down hill the hostess is very and we were seated quickly but the fod is now subpar not as good for the money, we had a new cook, which I understand sometimes that happens but he used so much oil on the grill the food tasted like that. I guess the good old days of this restaurant are gone cause the food is now subpar and the show at the table gone. Wish it wasn't this way but it is.
Great chef, service, presentation and food!!!!!!!!
My companion and I always have a great time at Benihana but last Monday was not the best. The chef's cooking abilities seemed to be amateur and the wait staff was a little unorganized with having a server in training. The food was not cooked to the usual liking; for instance, we both ordered steak for our meal and we both had too much fat attached to our cooked portions. It was rather disgusting to bite into steak and half of the cut was fat. Then I attempted to go to the restroom to and spit out a big piece of fat and there were no paper towels to dispose of it. Also, most of the entire table of guests did not receive all of the items (i.e. dessert) with the meals that we each purchased. It was not a terrible experience. The wait staff did wish me a Happy Birthday and offered dessert to me and that was thoughtful and special.
This restroom was filthy! The floors needed to vacuum badly. Our waitress was wonderful and this Manager was present and friendly.
We used to love going to Benihana, and was one of the top restaurant in Memphis.... but, when you walk in the door, the bad impression already has started... 4 restaurant staff members leaning on the hostess stand, looking at each other’s phones... Not having to wait too long for a table, but sitting there having to someone come around to take just a simple drink order took about 15 minutes. I can on about the service, but the waitress was just ok, very slow, and not really paying attention what people ordered. The chef was in his 7th week at the grill ( told us how he was trained in house at this location), and he did a fabulous job, but the price you pay.... no tricks or bells and whistles you usually get while at a $35 a person meal. Manager must have no control at all over staff.... Hate to say.... I give it a year and the restaurant will be closed down.
Their food is so loaded with salt and fat it is almost inedible.
Slow, slow, slow service. Not enough servers in the bar area. Took FOREVER to get my appetizer. Once I transitioned from the bar area to the hibachi table, there was still a long wait...food was good, service was super poor. It was a Tuesday evening, not a lot of people, in fact, they were only operating 6 hibachi tables this particular evening. It will be a while before I return. Got there at 6:45 PM, left at 9:37 PM.
The food was awesome! Although they have cut back on the chicken that goes into your rice, the cook was amazing!
Me and my fiance really enjoyed ourself. The food was amazing. The cook was very entertaining. The whole staff was very friendly. They really helped make her birthday spectacular. It was our first time eating there and we will be back again.