Benihana - Memphis

4.1
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1096 Reviews
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$30 and under
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Japanese
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana Memphis is located in East Memphis off of Poplar Ave. and I-240, across from the Hilton Hotel.Take a seat at one of our 22 teppanyaki tables, prepare for a show like no other and watch as your personal chef shows off their skills. Happy Hour is offered from 5-7 p.m., Monday through Thursday and 4-7 p.m. on Fridays. Enjoy signature cocktails, specialty sushi rolls and an assortment of appetizers starting at just $3.00. An 18% service charge is added to all guest checks for parties of eight or more.
What 1096 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.2
food
4.0
service
4.0
ambience
3.9
value
Noise · Moderate
86% of people would recommend it to a friend
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L
1 review
Dined 6 days ago
Overall 1food 1service 1ambience 1

Went to use my buy one get one free brithday coupon, went in no one to greet me, finally seated at my table, received my water and salad but 37 minutes later no food was being prepared at my table, email the restaurant and was informed it was shift change , the other table food was beginning prepared , I was offered a $20.00 coupon not even my birthday dinner

TM
Memphis
1 review
Dined on October 5, 2019
Overall 3food 4service 2ambience 2

Background music was too loud. Our chef was soft spoken so we couldn't hear a lot he was saying. If you are trying to be an upscale establishment, maybe you should consider different music - not current pop. Our experience this time was not as good as it has been in previous visits. Our chef didn't do all the "fun" stuff the kids enjoy and overall just wasn't very energetic. I felt sorry for him because it seemed he really didn't want to be there. The food was good, but it has been better there - though the fried rice is still awesome. For the $200+ tab, I think we good have gone somewhere else and got a better experience.

DS
1 review
Dined on September 30, 2019
Overall 3food 4service 2ambience 2

Service was okay , nothing great I asked for white rice never got it until check came, not to good on my wife’s birthday, last Tuesday in Memphis tenn, they could not have a camera to take picture of my wife and I never put in a calendar file.Not like at locations in south Florida, very disappointed to say the least., you have my email may contact main office with nightmare evening.

D
Memphis
8 reviews
Dined on September 30, 2019
Overall 4food 5service 4ambience 4

Great cook. Food was good as well. Our “go to” birthday place.

CL
1 review
Dined on September 21, 2019
Overall 5food 5service 5ambience 5

We had dinner last Saturday night and the Service and food was Awesome as Always!! Ms. Jeannie Gass is the Best and she's like Family to me and Always makes us Feel Special. This is My Favorite place to eat I just wish I could afford to go more often. Everyone always buys me gift certificates for Christmas, birthdays, etc. Hats off to another Pleased customer.

OT
Memphis
3 reviews
Dined on September 19, 2019
Overall 4food 4service 3ambience 3

Overall a very good experience. This was the first visit for me to the Memphis Benihana and I was a little worried based on some of the recent reviews. We chose to celebrate my son’s birthday and he absolutely love it. The hibachi chef was new so that was good and bad. He has not polished his skills, but he more than made up for that by being engaging and social. The waitress was attentive but busy and stayed ahead of the entire table most of the night. My son would give it 5 stars but due to some minor issues with order accuracy and timeliness it is 4 from me.

SR
Memphis
4 reviews
Dined on September 18, 2019
Overall 5food 5service 5ambience 4

Very noise, good service and food

DC
Memphis
11 reviews
Dined on September 17, 2019
Overall 4food 4service 2ambience 3

The food was good. The service was terrible. She was sweet but couldn’t get anything right and kept forgetting stuff. She had too many tables to cover. We had to ask for things she forgot over and over. The server forgot the steamed rice for my sons fiancé.

P
1 review
Dined on September 15, 2019
Overall 3food 4service 3ambience 3

Every year, for my daughter's birthday, we go to Benihana. She loves it! She just turned 6, and this was the 5th year we have had her birthday dinner there. This year was disappointing. The waitress didn't know the menu very well. Our cook, Barry, was nice but he didn't put on the kind of "show" we have come to expect. Also, the camera the staff uses to take birthday/anniversary pictures was down, so we were unable to get our yearly photo. As I said, we have always enjoyed celebrating at Benihana, but this year, I would not recommend it to my family or friends.

SC
1 review
Dined on September 13, 2019
Overall 3food 4service 3ambience 4

Unfortunately we had a new person as our hibachi chef so we were extremely disappointed in the experience.

RM
Memphis
2 reviews
Dined on September 7, 2019
Overall 1food 3service 2ambience 2

Poor service, forgetful waitress, was supposed to bring rice and ice cream at end never brought
Chef was not engaging at all

CC
1 review
Dined on September 7, 2019
Overall 1food 1service 1ambience 2

We arrived in time for our reservation, were not greeted at all just stared at and asked plainly "how many", I replied with we had already made reservations for 4. Still no communication at this point. We had to sit and wait for 11 minutes to be seated at a table that was open from the second we came in. Our waiter took nearly 15 minutes to bring us drinks, then after taking our order he neglected to put in in nearly 20 mins after giving it to him. Which at this point we are an hour in and our food has not even been prepped to be cooked yet. We decided to leave without eating at this point, informed management and left. I have had much better service and faster might I add at busier and less expensive hibachi restaurants. Please train your staff to do better.

OT
Memphis
1 review
Dined on September 7, 2019
Overall 5food 5service 5ambience 5

Food and service were great!

YT
1 review
Dined on September 7, 2019
Overall 5food 5service 5ambience 5

Awesome place, food and atmosphere. Will be back soon.

d
Memphis
101 reviews
Dined on September 3, 2019
Overall 3food 2service 3ambience 2

Place has changed over the years don’t know what happened at table next to us but security had to be called just not as good as old days food and cooks not up to par

BS
1 review
Dined on August 31, 2019
Overall 4food 5service 2ambience 5

Our server wasn’t that good and my lobster wasn’t worth the price I paid for but other than that. It was a great experience.

OT
Memphis
4 reviews
Dined on August 30, 2019
Overall 5food 5service 5ambience 5

First time taking kiddos to hibachi! So entertaining! The loved it. Our service was excellent.

RK
Baltimore
1 review
Dined on August 30, 2019
Overall 1food 1service 1ambience 2

Chef at the table seemed to get confused to how much seasoning added to each entre (all that was on his grill, vegetables or meat alike. Meat overcooked. Although confirming what each person ordered, mistake on what was being cooked and presented to us.
Waiter delivered drinks but NEVER came back to refill or inquire.
Environment seemed outdated and poor upkeep (peeling paint, wallpaper, etc)
We had not been to this location for greater than a year and will not be back.
I will identify that once chef realized I was not eating my food, he offered to 'make right' my meal. Issue was that it was late in the meal process and his cooking process would be unchanged and would therefore be just wasting food. Manager responsive to complaints and took cost of my meal off the bill.

JB
1 review
Dined on August 29, 2019
Overall 3food 5service 1ambience 4

Food was delicious and cook was excellent but waiter was horrible. I decided to eat here for my birthday and it was only 2 people in my party. We was seated at the reservation time and was seating approximately 25 minutes before our waiter even came and introduced herself. She took our orders and we waiting another 25 minutes for drinks, once she brought our drink we drink have straws nor soup and salad . The chef cane out and started to prepare our food. While he began cooking a different person brought out soup. Still no straws, silverware or salad. So after sitting for almost a hour we had rice on our plates and waiting on or waiter. We was finally able to eat after the chef asked someone to bring us silverware. Food was good! 😊 waiter was horrible😩

SH
1 review
Dined on August 22, 2019
Overall 5food 5service 5ambience 5

Miguel was a great chef! Waitresses were friendly. Hostess was very helpful. we will definitely be back!!

NL
1 review
Dined on August 17, 2019
Overall 5food 5service 5ambience 5

I always enjoy going to Benihana when I go to Memphis. A great place. Food is always good. Great service.

MP
1 review
Dined on August 14, 2019
Overall 5food 5service 5ambience 5

We have been going to Benihana"s for many years and always enjoy it.

OT
1 review
Dined on August 14, 2019
Overall 1food 1service 1ambience 1

Everything was HORRIBLE!!! From the lady that took the orders to the person that cooked our food. Whatever could’ve possibly went wrong did!!! We complained to the cook several times and he still kept messing up our food!!! The rice was over cooked, he didn’t get none of me or my friend’s orders correct, even when we kept telling him. This used to be my favorite restaurant, but I will not be returning!!!

OT
Memphis
1 review
Dined on August 13, 2019
Overall 5food 5service 5ambience 5

Graduation

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AW
New York Area
5 reviews
Dined on August 12, 2019
Overall 1food 1service 1ambience 3

Terrible. First chef was dropping stuff left and right before she started. Burned our seafood. Didnt cook enough fried rice for the last person. Everything felt rushed. Chefs need to take their time cooking the food properly.

MD
Memphis
2 reviews
Dined on August 10, 2019
Overall 4food 3service 5ambience 4

A great place to take kids of all ages. It keeps them entertained and something they don't experience every day.

BB
1 review
Dined on August 8, 2019
Overall 5food 5service 5ambience 5

Always my favorite place to go for Birthdays!! The food is great and the environment is always fun.

MD
E. Tennessee
1 review
Dined on August 7, 2019
Overall 1food 1service 1ambience 1

Bad experience all the way around!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

M
Memphis
12 reviews
Dined on August 6, 2019
Overall 3food 4service 3ambience 2

Our waitress obviously did not know how to serve iced tea. For our party of 6, she brought 6 glasses of tea and 6 glasses of ice. She did this each time we asked for a refill. What?! Can you imagine how many glasses we used ? Our chef was extremely dull. That’s all I can say. This lunch was not the best of our Benihana experiences.

H
1 review
Dined on August 5, 2019
Overall 5food 5service 5ambience 5

Wonderful! I had a great experience for my son’s birthday!

OT
New York Area
1 review
Dined on July 30, 2019
Overall 2food 5service 2ambience 2

The food was good but the service was below average. They didn’t seem to handle the large parties in the restaurant very well.

OT
3 reviews
Dined on July 28, 2019
Overall 3food 5service 3ambience 3

Our cook name was Mark or Mike , He’s very Great with Cooking.!!even tho it took like 45 minutes for the cook to come out but it was wroth it❗️❗️❗️ I haven’t had a meal here like this in so long😃😃😃 But the food was awesome, the service was ok , there under staffed I believe..

KW
1 review
Dined on July 28, 2019
Overall 2food 2service 2ambience 3

The chef was very messy and annoying. The food was ok. Normally it’s a great experience from beginning to end but not so much this time around

HF
1 review
Dined on July 27, 2019
Overall 3food 4service 2ambience 2

I had a 8:00 reservation; got seated at 8:10. The cook did not come to the table til 9:20. By the time I had all my dinner, it was 9:45. That is unacceptable. I’ve been coming to the restaurant for 40 years and NEVER experienced that. If you don’t have enough cooks, don’t make the reservation and have guests sitting at the table for an hour. I was really disappointed!

RC
Louisville
1 review
Dined on July 27, 2019
Overall 1food 1service 1ambience 1

Terrible. Had reservation... waited 1 1/2 hours and still no food! Left without eating.

TW
1 review
Dined on July 27, 2019
Overall 1food 1service 1ambience 1

Sat at table and our drink orders werwnt even taken for a whole hour
Reservation was for 7oclock
We werent seated til 8 drinks came at 9:00 and we didnt even recieve soup or salad or our extra meat we asked for was told it was too busy for special add ons and we didnt leave til 10 which made is miss our movie at 9:55 highly disappointing and now my husband doesnt wvwn want to come bk
We didnt get any apologies was told by waitress that manager would come talk to us and did not

C
1 review
Dined on July 26, 2019
Overall 3food 3service 3ambience 4

Came early for happy hour before our reservation, service in lounge was acceptable.

Seated at table, we ordered a hot Sake that didn’t get served until mid course, after 3 reminders to different service people. One guest was not served the shrimp appetizer, they suggested they didn’t count accurately.

Wished to order another drink with dinner, however they don’t honor happy hour rate in the dining area. You have to leave the table, and go back to lounge/bar to get happy hour rate. Margarita was 99% lime pre mix, and 1% tequila. Had to return to the bar to fix drink.

Overall, service was just okay. No frills. The portions seem to be cut back, we didn’t leave overally full as we’ve in the past.

R
1 review
Dined on July 25, 2019
Overall 3food 2service 4ambience 3

We enjoyed our team outing, but there was a hair in my food and there were limited vegan options. The manager did comp my meal, but I will not be returning. Our last team experience was less than pleasant as well. I received two $25 gift cards and I let one expire.

DM
Memphis
2 reviews
Dined on July 18, 2019
Overall 3food 5service 3ambience 3

always good food. the wait was not as long for a cook this time. the waitress was attentive and kept us updated on when our cook would arrive.

TB
1 review
Dined on July 16, 2019
Overall 2food 4service 1ambience 3

Our server/waitress was terribly SLOW! Two other tables were seated after us and ended up finishing their dinner, paying the check and leaving before us. It was ridiculous and for the price, it really wasn’t good. We will not be going back.

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