Benihana - Memphis
I’ve been coming to this location for years and they have went down hill for sure. We had no waitress for 50 minutes and when we did get one she took our orders and only came back to give us the bill. The host noticed us waiting and got us drinks. We didn’t have plates at our table and the chef had to walk away and get us some. We didn’t get our salad, ice cream, or the sauces that normally come with the food. The chef was great and the food was pretty good but the experience was bad.
The staff are very familiar with me and the service is always great.
The waitress acted like she didn’t even want us there. We had to ask for our drinks more than once. We had to ask for silverware even though it should have been on the table. She seemed upset that we even asked. The drinks were not great and the meal was very very garlicky (Japanese food is not supposed to be described as “garlicky”. The only reason why I gave it a 2 rating instead of 1 is because Alex the cook was great! All in all, probably won’t go back there.
Quiet and much fun!!! Thank you so much for the great memories. We will return more often to enjoy ourselves much more in the future.
Great experience would be back very soon , cook was great.
SERVICE WAS HORRIBLE I WILL BEVER RETURN..SERVER CAME UP WORH NO MASK ON AND TOOK OUR ORDER WHICH WAS WRKNG AND NEVER CAME BACK. ONLY THING THAT WAS DECENT WAS OUR CHEF.... I SEE WHY I STOPPED EATING HERE ALONG TIME AGO
It was great
Me and bae have made this our favorite place to celebrate small accomplishments. As always they never disappoint and service was fast and perfect 👌
Great experience! Accommodations for children! We will visit again.
Waitress was rude and didn’t refill our drinks they got
Benihana has always been my favorite. Memphis location is definitely one of the best.
Manger was awesome!! All the chefs were great!! Bartender was excellent!! Host was great as well!! They were short staffed but managed it well!!
Alex the cook was great!!!
One server and one chef. we didnt even stay to eat
Stine, On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter.
Great experience with me and family. Plan to go back real soon!
Things started off kind of rocky but turned around for the better. The cook was everything, I wish I would have gotten his name for my next visit.
Has gotten better with food, and Time. They gave us all the Garlic Butter we wanted without charging us!
Good lunch I was only one at table and food came quick and the place is practicing social distance measures
We stopped eating here for a while because the service and food had went downhill. Our visit tonight was much better. The food and service was very good.
I had a great experience. The service and entertainment were worth it.
Waited a while for our chef. Was 45mins before he got to us.
We went to Benihana's because we use to eat there when we lived down
south. We had reservations for 5:30, we did not get our main meal until 6:40. There weren't even many other customers. The wait was ridicules. We were staying at a hotel close to the restaurant so we chose to stay instead of leaving to find another place to eat.
Service and food were fabulous! Thank you Shin for making my birthday dinner a night to remember!
Ok long wait after set an app for 130 didn’t sit down till 40 min later
Enjoyable for a night for two or a group of family and friends
My overall experience with Benihana was amazing. They practiced social distancing which was very safe , but they still managed to make me have a wonderful time. The people were very kind and helping . The food was amazing also and the cook “Alex” was very entertaining and funny. We enjoyed our time. I would highly recommend Benihana.
The food was really good. The chef did a great job as well. The service with drinks and other food was slow. We were the only ones at the table too.
Had a reservation for 1830...Two birthdays. Seating was fast. The waitress was soso. She greeted us nicely, but then...got our drink order and then it started. The screaming baby on the next table, speaking thru the mask the waitress was wearing was tough to understand her. She didn't refill our drinks, nor offer me another Fufu drink. The Hibatchi Chef was okay. Ther was no Chef Show "PAZAZ".
The wait staff, Chefs management, not one person working looked like any Japanese, I remembered on Okinawa or Tokyo. When I go to certain restaurants I expect a certain level of ambiance to go along with the experience of dinning out at certin restaurants. It was lacking. $177 including tip for 3, with water and 1-$8 drink. Will not go back for a long time.
Reservation at 6:30 on a Monday night. Not seated until 6:55, and the chef didn’t come to our table until 7:35. The waitress and chef were great, but I don’t expect to have to wait an hour for them to start cooking the food when I have a reservation. This has happened to me before too, and I thought it was a fluke. Now I know it’s not.
We had a great dinner. Food was excellent and Carlos, our Chef was fantastic. Always enjoy Benihana's
Father’s Day celebration! Food and presentation was great.
Not very entertaining the cook wasn't funny at all way to expensive for what we got
Excellent service. Great food!! Celebrated my mom’s birthday and she was more than happy!
Great dining experience! Service was excellent and the food was delicious. We appreciate the $30 coupon Benihana’s does for your birthday. It was a nice treat!
Overall good, there was a fly flying around. Service was great. Food was good.
Very overrated! Food was average but expensive. Service was great, but under staffed.
Bad service table was Reserved for 3:15pm took 20 minutes for us to be seated and also we waited a whole hour for our cook to come out.
My experience was decent although I found it a bit disturbing that it took our chef about 25mins to make it to our table after after our drinks and appetizers were ordered. I’m not complaining about the wait but I found it unprofessional that our server found the need to mention that he was in the office on the phone with corporate because he had gotten in trouble. Once our chef finally made it to the table, my party (We we’re celebrating my mother’s 50th birthday) could tell that he was visibility upset! His service however was spectacular. I also found it very unprofessional that during our service someone who appeared to be his manager interrupted our dining experience to tell our chef that he was instructed to “go-home” after he made our food. At this point it was a whisper nor discreet. Beyond the fact that he may have been fired I would like to commend our chef on making my family’s food very tasty while he was experiencing such hardship.
Don’t go close to closing time on a weekend. They were ready to go had to find server just to get things or ask other servers
Jonathan was our server. His demeanor and his attitude was great.
Benihana - Memphis does offer delivery in partnership with Postmates and Uber Eats. Benihana - Memphis also offers takeout which you can order by calling the restaurant at (901) 767-8980.
Benihana - Memphis is rated 4 stars by 1251 OpenTable diners.
Benihana - Memphis does offer gift cards which you can purchase here https://www.benihana.com/gift-cards/.
You can book this restaurant by choosing the date, time and party size.