Benihana - Memphis
Had reservations for 7:30 it was well after 8 before we were seated. We received drinks 15 minutes after sitting there. It took our cook 45 minutes to come and prepare the food and he wasn’t a good cook I’ve had better at Benihana. I was there for a birthday and anniversary and it was one star. The Asian waitress was rude and looked to see if we tipped her or not. I’m very disappointed in my visit this last time.
Very poor service. No refills on drinks. One of our tablemates never got her glass of wine she ordered. For a $90 meal for my son and I should not have left hungry or thirsty!
Poor service, the cook was subpar, the food was subpar and over cooked. I do not recommend this restaurant. After, expressing my concerns everyone seemed to not care about the horrible experience I had for the high price I paid.
Our dinner was great as always.
Server ignored us for majority of our dinner
Went to use my buy one get one free brithday coupon, went in no one to greet me, finally seated at my table, received my water and salad but 37 minutes later no food was being prepared at my table, email the restaurant and was informed it was shift change , the other table food was beginning prepared , I was offered a $20.00 coupon not even my birthday dinner
Background music was too loud. Our chef was soft spoken so we couldn't hear a lot he was saying. If you are trying to be an upscale establishment, maybe you should consider different music - not current pop. Our experience this time was not as good as it has been in previous visits. Our chef didn't do all the "fun" stuff the kids enjoy and overall just wasn't very energetic. I felt sorry for him because it seemed he really didn't want to be there. The food was good, but it has been better there - though the fried rice is still awesome. For the $200+ tab, I think we good have gone somewhere else and got a better experience.
Service was okay , nothing great I asked for white rice never got it until check came, not to good on my wife’s birthday, last Tuesday in Memphis tenn, they could not have a camera to take picture of my wife and I never put in a calendar file.Not like at locations in south Florida, very disappointed to say the least., you have my email may contact main office with nightmare evening.
Great cook. Food was good as well. Our “go to” birthday place.
We had dinner last Saturday night and the Service and food was Awesome as Always!! Ms. Jeannie Gass is the Best and she's like Family to me and Always makes us Feel Special. This is My Favorite place to eat I just wish I could afford to go more often. Everyone always buys me gift certificates for Christmas, birthdays, etc. Hats off to another Pleased customer.
Overall a very good experience. This was the first visit for me to the Memphis Benihana and I was a little worried based on some of the recent reviews. We chose to celebrate my son’s birthday and he absolutely love it. The hibachi chef was new so that was good and bad. He has not polished his skills, but he more than made up for that by being engaging and social. The waitress was attentive but busy and stayed ahead of the entire table most of the night. My son would give it 5 stars but due to some minor issues with order accuracy and timeliness it is 4 from me.
Very noise, good service and food
The food was good. The service was terrible. She was sweet but couldn’t get anything right and kept forgetting stuff. She had too many tables to cover. We had to ask for things she forgot over and over. The server forgot the steamed rice for my sons fiancé.
Every year, for my daughter's birthday, we go to Benihana. She loves it! She just turned 6, and this was the 5th year we have had her birthday dinner there. This year was disappointing. The waitress didn't know the menu very well. Our cook, Barry, was nice but he didn't put on the kind of "show" we have come to expect. Also, the camera the staff uses to take birthday/anniversary pictures was down, so we were unable to get our yearly photo. As I said, we have always enjoyed celebrating at Benihana, but this year, I would not recommend it to my family or friends.
Unfortunately we had a new person as our hibachi chef so we were extremely disappointed in the experience.
Poor service, forgetful waitress, was supposed to bring rice and ice cream at end never brought
Chef was not engaging at all
We arrived in time for our reservation, were not greeted at all just stared at and asked plainly "how many", I replied with we had already made reservations for 4. Still no communication at this point. We had to sit and wait for 11 minutes to be seated at a table that was open from the second we came in. Our waiter took nearly 15 minutes to bring us drinks, then after taking our order he neglected to put in in nearly 20 mins after giving it to him. Which at this point we are an hour in and our food has not even been prepped to be cooked yet. We decided to leave without eating at this point, informed management and left. I have had much better service and faster might I add at busier and less expensive hibachi restaurants. Please train your staff to do better.
Food and service were great!
Awesome place, food and atmosphere. Will be back soon.
Place has changed over the years don’t know what happened at table next to us but security had to be called just not as good as old days food and cooks not up to par
Our server wasn’t that good and my lobster wasn’t worth the price I paid for but other than that. It was a great experience.
First time taking kiddos to hibachi! So entertaining! The loved it. Our service was excellent.
Chef at the table seemed to get confused to how much seasoning added to each entre (all that was on his grill, vegetables or meat alike. Meat overcooked. Although confirming what each person ordered, mistake on what was being cooked and presented to us.
Waiter delivered drinks but NEVER came back to refill or inquire.
Environment seemed outdated and poor upkeep (peeling paint, wallpaper, etc)
We had not been to this location for greater than a year and will not be back.
I will identify that once chef realized I was not eating my food, he offered to 'make right' my meal. Issue was that it was late in the meal process and his cooking process would be unchanged and would therefore be just wasting food. Manager responsive to complaints and took cost of my meal off the bill.
Food was delicious and cook was excellent but waiter was horrible. I decided to eat here for my birthday and it was only 2 people in my party. We was seated at the reservation time and was seating approximately 25 minutes before our waiter even came and introduced herself. She took our orders and we waiting another 25 minutes for drinks, once she brought our drink we drink have straws nor soup and salad . The chef cane out and started to prepare our food. While he began cooking a different person brought out soup. Still no straws, silverware or salad. So after sitting for almost a hour we had rice on our plates and waiting on or waiter. We was finally able to eat after the chef asked someone to bring us silverware. Food was good! 😊 waiter was horrible😩
Miguel was a great chef! Waitresses were friendly. Hostess was very helpful. we will definitely be back!!
I always enjoy going to Benihana when I go to Memphis. A great place. Food is always good. Great service.
We have been going to Benihana"s for many years and always enjoy it.
Everything was HORRIBLE!!! From the lady that took the orders to the person that cooked our food. Whatever could’ve possibly went wrong did!!! We complained to the cook several times and he still kept messing up our food!!! The rice was over cooked, he didn’t get none of me or my friend’s orders correct, even when we kept telling him. This used to be my favorite restaurant, but I will not be returning!!!
Terrible. First chef was dropping stuff left and right before she started. Burned our seafood. Didnt cook enough fried rice for the last person. Everything felt rushed. Chefs need to take their time cooking the food properly.
A great place to take kids of all ages. It keeps them entertained and something they don't experience every day.
Always my favorite place to go for Birthdays!! The food is great and the environment is always fun.
Bad experience all the way around!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Our waitress obviously did not know how to serve iced tea. For our party of 6, she brought 6 glasses of tea and 6 glasses of ice. She did this each time we asked for a refill. What?! Can you imagine how many glasses we used ? Our chef was extremely dull. That’s all I can say. This lunch was not the best of our Benihana experiences.
Wonderful! I had a great experience for my son’s birthday!
The food was good but the service was below average. They didn’t seem to handle the large parties in the restaurant very well.
Our cook name was Mark or Mike , He’s very Great with Cooking.!!even tho it took like 45 minutes for the cook to come out but it was wroth it❗️❗️❗️ I haven’t had a meal here like this in so long😃😃😃 But the food was awesome, the service was ok , there under staffed I believe..
The chef was very messy and annoying. The food was ok. Normally it’s a great experience from beginning to end but not so much this time around
I had a 8:00 reservation; got seated at 8:10. The cook did not come to the table til 9:20. By the time I had all my dinner, it was 9:45. That is unacceptable. I’ve been coming to the restaurant for 40 years and NEVER experienced that. If you don’t have enough cooks, don’t make the reservation and have guests sitting at the table for an hour. I was really disappointed!
Terrible. Had reservation... waited 1 1/2 hours and still no food! Left without eating.