Benihana - Memphis, TN

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1. OT

   OpenTable Diner

   Memphis/West TN

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   overall4food4service4ambience4

   It was ok no complaints but definitely could use a good cleaning vacuum floor dust and for heaven sake wash the windows. SMH

   Report
2. RG

   RobertG

   Memphis/West TN

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food1service2ambience1

   Salad had bad lettuce in it. Tons of salt used. I understand you sit with other diners that's fine. Not sure why my jumbo shrimp was divvied up to others not in my party or why I was given some of their fried rice. Steamed rice was not good. Restaurant was not that clean. I was unfortunate to be sitting with a view of the kitchen when the doors opened. Disgusting. Won't go back. EVER!

   Report
3. DG

   DeannaG

   Memphis/West TN

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food5service5ambience2

   Food and service were great! Our server and chef were really good! But it looked like they had not vacuumed or swept from the night before food all over the floor behind the grills and out in the open areas and we were the first to be seated that morning. The tables were sticky, the windows were dirty, everything had dust on it, the front doors were really dirty. The bathroom was dirty and out of paper towels...at 11:30 am. The yard was also not upkept. We have been coming to this Benihana for years and have never seen it like this. I understand staff shortages, but have someone clean up!

   Report
4. OT

   OpenTable Diner

   Memphis/West TN

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food4service5ambience4

   We had reservations and was seated quite fast. The waitress service was excellent. I rate our chef moderate. He wasn't entertaining or energetic. The food was just ok this time.

   Benihana - Memphis, TNResponded today

   Dear Guest We appreciate you dining with Benihana, thank you for the kind words!

   Report
5. CL

   CoreyL

   Nashville

   3 reviews

   3.0

   3 reviews

   Dined 6 days ago

   overall3food5service4ambience4

   Our waiter/chef was AMAZING! Like the rest of the world, they are short staffed…. our chef was also our waiter. If you have the time it is a great experience but this is not a place you go if you are in a hurry. The food was delicious!

   Report
6. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined 7 days ago

   overall1food3service2ambience4

   We waited an hour after being seated before we could order… then another 30 minutes before chef came out… waiter was not attentive… We had to go get our own silverware and take out boxes.

   Report
7. s

   saaberehs

   Memphis/West TN

   2 reviews

   2.0

   2 reviews

   Dined on May 9, 2022

   overall2food1service2ambience2

   It was a birthday dinner and a very disappointing one. Extremely slow service, waitress was very sweet though. Food was very average though the chef was very amiable. Food was beyond mediocre. Never spent close ton3 hours at a hibachi. Won’t be going back there. If this is a change after covid, it’s a sad one. Wouldn’t recommend it!

   Benihana - Memphis, TNResponded today

   Dear saaberehs On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

   Report
8. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on May 8, 2022

   overall5food5service5ambience5

   Service was great, because of the chef. He told us he doesn't do all the tricks but his food would taste the best. My man London was right, no frills but the best meal I have had at Benhana in a long time. The waiter was also friendly polite and attentive.

   Report
9. CJ

   ChristinaJ

   Memphis/West TN

   2 reviews

   vip
   1.0

   2 reviews

   Dined on May 8, 2022

   overall1food1service1ambience1

   It was terrible. Poor service, poor food, poor experience. This place has really gone downhill.

   Benihana - Memphis, TNResponded 4 days ago

   Dear ChristinaJ Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

   Report
10. S

    Savion

    Memphis/West TN

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food5service2ambience2

    We had a reservation for 11:30 and weren't seated until 12:15 or so. We heard the hostess tell people coming in with no reservation they aren't accepting walk ins and they only have 2 servers for one the busiest days of the year. My question is if you know it's going to be busy, why not have more servers on hand? Once we did get seated, our server Alonda was awesome and made the wait more bearable. She was very attentive!

    Benihana - Memphis, TNResponded 4 days ago

    Dear Savion We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
11. OT

    OpenTable Diner

    Memphis/West TN

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food2service1ambience1

    This establishment has drastically changed over the years for the worse. First off the service is poor & the food is sub par. Not much of an “experience” to enjoy anymore! Cooks do not seem to be well trained. Inadequate servers. Finished dishes stacking up on table. No refills - pitcher was brought to table. The cooking table temperature seemed to be too high. The rice was crunchy & the meats were not cooked tender.

    Benihana - Memphis, TNResponded today

    Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
12. JE

    JEC1053

    1 review

    5.0

    1 review

    Dined on May 2, 2022

    overall5food5service5ambience5

    Benihana/Memphis, TN 1st time birthday celebration, I enjoyed it. Kevin (chef) was very good at his craft,very knowledgeable about cuisine and how to prepare it. Wife and I were very impressed. We will be returning.

    Benihana - Memphis, TNResponded 6 days ago

    Dear JEC1053 Thank you for celebrating your special occasion with the Benihana team!

    Report
13. JO

    JOHND

    1 review

    1.0

    1 review

    Dined on May 1, 2022

    overall1food1service1ambience1

    Left without eating — reservation was running 2 hours behind…

    Benihana - Memphis, TNResponded on May 5, 2022

    Dear JOHND We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
14. OT

    OpenTable Diner

    Memphis/West TN

    1 review

    2.0

    1 review

    Dined on May 1, 2022

    overall2food4service3ambience2

    Our waiter and chef where great, but the hostess was horrible. We had a reservation at 4:30 on a Sunday for my son’s birthday. The hostess just asked us to sit down. After wa

    Benihana - Memphis, TNResponded on May 3, 2022

    Dear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
15. OT

    OpenTable Diner

    Nashville

    1 review

    1.0

    1 review

    Dined on May 1, 2022

    overall1food1service1ambience1

    Could not even get in because no staff. 2 hours behind on reservations.

    Benihana - Memphis, TNResponded on May 3, 2022

    Dear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
16. RT

    RoshundiaT

    1 review

    5.0

    1 review

    Dined on April 30, 2022

    overall5food5service5ambience5

    Our cook Vincent was awesome very friendly and all smile . I will be back soon

    Report
17. OT

    OpenTable Diner

    Okinawa

    1 review

    3.0

    1 review

    Dined on April 30, 2022

    overall3food4service3ambience3

    The restrooms needed attention! There was no paper towels and the trash was full, and this was at opening time. We had a reservation and was told upon arrival that there was no waiter for the hibachi tables and we would have to sit in the lounge. Even with the reservation we still had to wait 20 min to be sat and we were the only ones there.

    Benihana - Memphis, TNResponded on May 3, 2022

    Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
18. JS

    JaneS

    Memphis/West TN

    2 reviews

    vip
    1.0

    2 reviews

    Dined on April 28, 2022

    overall1food1service1ambience1

    It was my sons 25th birthday celebration with the family and they called me two hours before to say they have no servers and could not seat my party. Luckily I found something but will never plan for Benihana again.

    Benihana - Memphis, TNResponded on May 3, 2022

    Dear JaneS On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
19. AW

    AndrewW

    New York Area

    7 reviews

    vip
    1.0

    7 reviews

    Dined on April 27, 2022

    overall1food1service1ambience1

    Service was terrible. Waitress only came around twice. never asked us if we wanted more drinks. Chef rushed through the cook and food suffered because of it.

    Benihana - Memphis, TNResponded on April 29, 2022

    Dear AndrewW We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
20. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 26, 2022

    overall5food4service5ambience5

    I go every year for my birthday with my husband Julien and my sister Jan . We have a good time

    Benihana - Memphis, TNResponded on May 4, 2022

    Dear Guest Thank you for celebrating your special occasion with the Benihana team!

    Report
21. R

    Robertc

    1 review

    1.0

    1 review

    Dined on April 23, 2022

    overall1food1service1ambience1

    Had the worst experience, manager and hostess were rude. Act as if they don’t know how to manage the restaurant. Just a hot mess.

    Benihana - Memphis, TNResponded on April 26, 2022

    Dear Robertc On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
22. JP

    JessicaP

    1 review

    1.0

    1 review

    Dined on April 23, 2022

    overall1food2service1ambience2

    Everything was terrible. We arrived for our 8:15 reservation and were told they were behind and it would be about 25 mins. We actually didn't get seated until 9:30, the cook didn't come to the table until 10:30. The cook tried his best, I'm pretty sure he was a kitchen cook and not a hibachi cook. He didn't really know what he was doing and we felt pretty bad for him. But it took him an hour and a half to cook everything, the rice was crispy, chicken was dry, steak overcooked. We didn't leave until 12:30, not how I imaged date night going, spending 4 hours at this establishment. Extremely disappointed, no manager in sight, not talking to guests nothing. I will not be back!

    Benihana - Memphis, TNResponded on April 29, 2022

    Dear JessicaP Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
23. c

    claudia

    Tallahassee

    1 review

    1.0

    1 review

    Dined on April 22, 2022

    overall1food1service1ambience1

    I made a reservation well in advance for my son's birthday celebration. Our family and friends arrived and were told that there was a problem and we could not be seated for at least an hour. We were waiting at the front door to decide what to do when one of the chiefs passed us and went outside, in the front parking area to talk with friends on his break. The hostess came out and summoned him back inside telling him he had a table full of people. I asked her if we were at that table, she said no. I asked if she would text us when a table was ready, she assured me she would, then promised me again that she would let me know. We planned to go to a bar (not offered the bar at Benihana) and wait. No one ever called, no table was ever ready. We had family and friends with us and just drove around trying to find another place to eat for what was supposed to be a special celebration. Never again will I try Benihana.

    Benihana - Memphis, TNResponded on April 26, 2022

    Dear claudia on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
24. TT

    TonyaT

    1 review

    1.0

    1 review

    Dined on April 22, 2022

    overall1food1service1ambience3

    The staff was extremely unprofessional which made the wait 2 hours & the food was burnt. This is extremely unacceptable & the manager never even came to our table to apologize

    Benihana - Memphis, TNResponded on April 29, 2022

    Dear TonyaT On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
25. C

    Carla

    Memphis/West TN

    3 reviews

    4.0

    3 reviews

    Dined on April 18, 2022

    overall4food5service5ambience3

    The atmosphere of Benihana has changed a lot. It is not the same, but the food was really good last night and so was the service.

    Benihana - Memphis, TNResponded on April 26, 2022

    Dear Carla Your feedback is appreciated. We will be sure to share your kind words with the team.

    Report
26. KS

    KevinS

    Memphis/West TN

    5 reviews

    3.0

    5 reviews

    Dined on April 17, 2022

    overall3food4service2ambience3

    We had a 1PM reservation and we’re not seated until 1:35. It was another 30 minutes before we got drinks. The salad came out as the chef came out to cook which was almost 2:20. When others at the table commented to the server or the manager, they were told it takes time to do things like get drinks. We have been to Benihana several times in the past but the last 2 times has been really disappointing.

    Benihana - Memphis, TNResponded on April 22, 2022

    Dear KevinS Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
27. JE

    JENNIFER

    1 review

    2.0

    1 review

    Dined on April 17, 2022

    overall2food5service1ambience2

    They need some help. Showed up at 12:45 for our 1:00 reservation. We were seated at 1:15 and by 1:50 we had finally received our drinks. Our cook was outstanding, but waitstaff and management are lacking. Our lunch for party of 5 was a 2 hour and 45 minute ordeal.

    Benihana - Memphis, TNResponded on April 21, 2022

    Dear JENNIFER On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
28. C

    Chelsea

    Memphis/West TN

    1 review

    1.0

    1 review

    Dined on April 17, 2022

    overall1food1service1ambience1

    Spent 3 hours of my night here. Had to cancel other plans. Didn’t leave until 12:15 am.

    Benihana - Memphis, TNResponded on April 25, 2022

    Dear Chelsea Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
29. S

    Swimnurseteacher

    Memphis/West TN

    1 review

    5.0

    1 review

    Dined on April 15, 2022

    overall5food5service4ambience5

    Our waitress had to be reminded of what we needed. Several times she came to check on us but empty-handed. After we told her 3 or 4 times she got it right. The chef was great. We did not get the ice cream we ordered at all.

    Benihana - Memphis, TNResponded on April 19, 2022

    Dear Swimnurseteacher We appreciate you dining with Benihana, thank you for the kind words!

    Report
30. H

    Haley

    1 review

    2.0

    1 review

    Dined on April 15, 2022

    overall2food2service3ambience2

    The place was very dirty- food and trash on the floor. The food was ok but the quality isn’t the same as it used to be. Our wait was very long- to be seated, to be waited on, to be served. Just very disappointing and not worth the expense.

    Benihana - Memphis, TNResponded on April 22, 2022

    Dear Haley On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
31. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 15, 2022

    overall5food5service5ambience4

    Our chief was so amazing and the food was winderful

    Benihana - Memphis, TNResponded on April 19, 2022

    Dear Guest We appreciate you dining with Benihana, thank you for the kind words!

    Report
32. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on April 15, 2022

    overall4food4service3ambience3

    Birthday lunch

    Benihana - Memphis, TNResponded on April 19, 2022

    Dear Guest Thank you for allowing us to be a part of the special occasion!

    Report
33. LF

    LisaF

    1 review

    1.0

    1 review

    Dined on April 15, 2022

    overall1food5service1ambience1

    Truly terrible service. Waited two hours for food after being seated. There were only 2 cooks for the entire restaurant. Had to ask multiple times for drinks. We were overcharged on our bill and had to get it corrected. We never even got our tea and dessert that we paid for, but we were too tired of waiting. We were there for a birthday, and nobody sang or took our picture, but we were too tired of waiting. Food and drinks were outstanding though.

    Benihana - Memphis, TNResponded on April 21, 2022

    Dear LisaF On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
34. J

    Jayyy

    1 review

    1.0

    1 review

    Dined on April 11, 2022

    overall1food1service1ambience1

    Made reservation just for us to have to wait 35 minutes to be seated. We sat in the lounge area because they said it would be another 2 hours for us to “experience.” Sat for almost 10 minutes before the waitress even came to get our drink menu. Will never go back there again.

    Benihana - Memphis, TNResponded on April 13, 2022

    Dear Jayyy On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
35. N

    Neihud

    1 review

    1.0

    1 review

    Dined on April 10, 2022

    overall1food1service1ambience2

    This Benihanas was terrible that’s all I’m saying!!! 😒

    Benihana - Memphis, TNResponded on April 13, 2022

    Dear Neihud On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
36. LK

    LaKeshaS

    1 review

    2.0

    1 review

    Dined on April 10, 2022

    overall2food2service1ambience2

    It took over an hour to be seated but there was no one there and once you were seated it's another hour to get served. The chef did not put on a show and I could not get anyone to take my drink order or bring me more water to drink been at the end of the night you ruined my birthday first of all but at the end of the night we have to wait 28 minutes before I received my check and still the food was not very good. So no, I will not recommend anyone anytime soon

    Benihana - Memphis, TNResponded on April 13, 2022

    Dear LaKeshaS On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
37. M

    5811Marine

    Memphis/West TN

    7 reviews

    vip
    2.0

    7 reviews

    Dined on April 9, 2022

    overall2food5service5ambience2

    From the time we walked in (10 min. early for our reservation) it took three (3) hours to be served and eat. The hostess (Hanna) was surly and dismissive. When we were finally sat, 35 min after our reservation time it took another 25 min. before anyone brought us a glass of water. Mgmt did not reduce the number of reservations to reflect the reduced staff. Our waitress and the chef were great, it was just an overall bad experience because no one at Benihana respected our time. Will be a long time, if ever before I return.

    Benihana - Memphis, TNResponded on April 11, 2022

    Dear 5811Marine On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
38. TB

    TylerB

    1 review

    1.0

    1 review

    Dined on April 9, 2022

    overall1food5service1ambience3

    One of the hostesses, Hannah, was very rude. I had to wait 1 hour to get seated and another 30 minutes before someone came and got our drinks. By far the worst experience I've had at a hibachi restaurant. The chef was great however. He's the reason I would go back. Other than him there's no reason why I would choose this hibachi restaurant over another. His name was Freddy. Our server Riviera handled the situation very well for her to have been new. These two people saved the night from being ruined.

    Benihana - Memphis, TNResponded on April 11, 2022

    Dear TylerB We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
39. P

    Palo

    1 review

    3.0

    1 review

    Dined on April 8, 2022

    overall3food5service2ambience3

    The cook didn’t start until an hour and a half later . Our reservation was at 730, we didn’t leave until 10pm

    Benihana - Memphis, TNResponded on April 11, 2022

    Dear Palo On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
40. LI

    LoveIt0328

    Los Angeles

    3 reviews

    5.0

    3 reviews

    Dined on April 7, 2022

    overall5food5service5ambience5

    I look forward to using my Birthday certificate every year; it’s nice to be recognized for my Birthday and patronage throughout the year!

    Benihana - Memphis, TNResponded on April 13, 2022

    Dear LoveIt0328 Thank you for celebrating your special occasion with the Benihana team!

    Report