Happy Mother's Day. Don't just give a gift. Give an experience like any other.
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Benihana Gift Cards, you’ll receive a $10 Benihana Promotional Card. Offer available 4/10/18 - 5/13/18 Promotional Cards valid 5/14/18 - 6/17/18.
Sunday, May 13, 2018
The server was very pleasant but service was very slow. Maybe she or the bartender was overwhelmed, but we got our drinks after our soup and even after our salad. The chef showed up before our drinks did. It was my boyfriends birthday and no effort was made to make it anything special, which was disappointing. Food was great, portion sizes were perfect. Pleasant atmosphere but expect to be there for a very long length of time. I wouldn’t suggest going there for any special occasion.
What a horrible example for Benihana. Horrible cutomer service and portions were so small.
During my visit to Memphis a friend and I decided to eat at Benhianna for dinner. We were staying at the hotel across the street so it was very convenient. We sat at the Bar instead of the hibachi table. Biggest Mistake ever!!!! The portions were very small. It looked like they were serving lunch portions instead of the dinner portions. This is the first time I ever experienced this, but will definitely remember not to to sit at the bar my next visit
Very polite and entertaining!
The manager was rude we had been sitting for over an hour so I asked again how long would the wait be she looked at me and told me to go sit down all I asked was a question she said it very rudely as if she had an attitude about something
Everything ok. Food not really what it used to be. Our chef didnt speak clear english and was very sloppy at times. It took us 2 hours to finally eat. As long as i dont get the same chef again id continue to be a customer.
Great service, great food and was seated on time. Danny was a great Chef and was very experienced. I will be back next time in Memphis
On this particular Saturday evening dinner, everything went great. We were seated exactly on time, all courses were paced perfectly, and server (Shin) and chef (Tony) were outstanding. All of the food items tasted great, and we were in and out in around 90 minutes. We will be returning soon!
Celebrating my son birthday. It was awful. The server was great. The chef was slow. And the management is awful. They use to have great customer service and management couldnt careless. They start charging for everything. I would not recommend this company to anyone.
Awesome it was amazing 10/10 recommend
This location is trash and i wont ever return. Even after making a reservation and showing up early we still ended up waiting an additional 45 mins to be seated. The server took forever to come as well as the cook. The food was mediocre compared to other Benihana establishments I have been too and they didnt even have yum yum sauce. The grill was filthy and the overall experience was unpleasant. Being that i invited guests from out of town it was a total fail
we were 10 people gathered for my birthday. i ordered chicken fried rice as main course. server didnt understand and she thought we ordered entrees which we already ordered something else with the same server.
then our chef didnt played any tricks his skills were very poor. im assuming you guys sent a trainer. where as our neighbour table got better chef. among 10 people 7 mems are new to benihana, and i promised that it will be great since they havent experienced before. but it ended up very bad.
I really enjoyed the food. The server wasn’t good but she was new so she tried her best. The cook was also kinda new but he did ok also. The overall experience was good.
The food was terrible
always such fun...our server was responsive & attentive, but never rushed us...our chef (Daniel?), was abfab...
Great chef, food was delicious
The food was great for my first time. The only thing is, it takes a minute for the Hibachi chef to get to us. Other than that. Amazing.
Everything went well. However, this particular evening there was not enough chefs on duty. So my table had to wait a while for a chef to become free. But I dine here occasionally. And this was the only time I've had a issue.
I was 30 minutes early and they would not let me in until my time which was 5:30 p.m. once I got in I had to wait an hour and a half just to be served and they was not crowded the cook look extremely dirty looking I started to walk out once I saw him his clothes was unimaginably I couldn't stand it at least they did give me free appetizers and the food was not good I will not go back there again
Benihana Birthday was a tradition for our children and now they like to continue to entertain our grandchildren. The service this visit was quite disorganized and slow this visit. The food was good.
My reservation was for 7:30 our cook didn’t come til 8:45.
Another good meal here this time the chef seasoned the food to make the taste so much better and performed a few tricks
IT was raining outside and I arrived at my booking time right at 6:15, which included the grace period. Well upon checking in the front door clerk stated that I would have to come back at a later time or reschedule. I was waiting in line for them to check me in and when they acknowledge me it was 6:16P. They stated the computer had canceled my reservation out. Needless to say, I had to take my party back to my house and wait the two hours before I returned back. This really makes me second guess ever coming back to Benihana's again.
I’m a fan of Benihana and this the worst one I’ve ever ate found hair in my soup & they done nothing about it and the hostess are the rudest I’ve ever seen in the restaurant industry and I eat out 5 nights a week recommended know 1 to spend there hard earned money on this place for bad food and worst service.
Arrived at 6:40pm for 7:00pm reservation. Was sat at 7:40pm. Ordered by 8pm. Cook arrived to cook at 9:00pm.
Went there on a date and loved it. Can not wait to go back there.
My friends and I went here after the Black panther movie. Our chef was beyond amazing. Not a dull moment! The food was so very delicious. Benihana never disappoints😁
My family’s dinner experience was perfect on this particular evening. We were seated on time and with my requested server Shin, in my reservation comments, who is always outstanding. Our entire meal was cooked and prepared flawlessly and didn’t have to wait at all between courses even on a very busy evening. The last several visits have felt like a return to the great Benihana visits from years back and certainly hope it continues for future visits.
We had reservations for the hibachi table. A smug waiter (a male with tons of zits) came to our table to take our drink orders. He never made eye contact with us. It was obvious that he didn't want to deal with us. I askrd him "What's the name of the pretty blue cocktail? I can't remember." He abruptly said "I don't know." He didn't even try to research or find out. He just stood there with his pen and pad and skipped over me to take my mom's order. I then realized it was the blue ocean cocktail and ordered. But after he left I wanted to move to the express side because I wasn't giving my tip to a rude smug waiter. Plus his face was unappetizing to match his attitude. We moved to the express side and had wonderful service. We gave our sweet waitress a 20% tip.
It would be great if they didn’t sit you with stranger. The people that sat with us was rude an messy. From now own I will be ordering Togo order
We were celebrating a late Valentine's Day. Chef did a great job at our table. Food prepared as requested.
Was never offered more drink, didn't offer desert. The waitress was trying to rush us out.
We went for Valentine's day because its also our anniversary. The cook seemed drunk or out of it. His cooking was messy. Never seen something like this at any benihana. Best thing was the picture
Great experience overall, great food, the cook was excellent and entertaining!!
I loved EVERYTHING about my experience and it was our first time there. We will be going back.
my food was a young male Hispanic or oriental, slim built with facial hair. he was a great cook and the food was the best I had since coming there. we had plenty and I took some home.
Had a reservation, but had to wait. After being seated, had to wait again. Waitress apologized, but said she'd been busy with other tables. Forgot some of the drinks. Forgot the lemons. Said she'd bring the white rice back when the chef came and forgot that. We had to get the chef to get her for the rice and refills. Brought wrong drink to one group. Had order wrong for chef for another couple. She apparently didn't have time to wait on our table.
It was a special Valentines dinner early for my husband and me and they seated us at a table with five black women and we are white. We tried to make conversation with them and they were snobbish and very careful about not letting the cook put any of their food on our plate. They were very unfriendly and I would never come back to Benihana As full of blacks as it was that night.
Wasn't my best doing experience at Benihana, the cook was quiet, and the food could have used more seasoning. We found out later that he was new.
It was my first time dining here. Everything was great. Our chef Danny was pleasant, nice and kid friendly. He made our experience outstanding!