Benihana - Mall of America
Awesome. Love the food as always
Service and food were amazing we can’t wait to go back
I love going there to eat the food is amazing but this time the food wasn’t good and didn’t have much flavor
Great fun and food as always! It was my toddler first time going and he had a blast.
Food and service was great. Chef was entertaining and the server attentive. Will be back.
Great for special occasions. Samy was our chef, and Matthew was our wait staff. Both were fantastic. We had a great time.
The food was very flavorful, however it was a little disappointing that we made reservations for 7:30pm, were seated immediately but the chef didn’t come to start making our food until about 45 minutes after we were seated, and might I add that our soup and salad wasn’t served until then either. We ended up spending 3 hours there and did not get full in the slightest. I had never been to Benihana before this, only Osaka, and although there was more flavor in the dishes at Benihana, at Osaka I’ll always get full, and have some left over as well. Furthermore it was shocking when the chef got the food mixed up and placed my boyfriends shrimp in a complete strangers plate. Despite the only so so experience, the management was nice enough to give us 50% off of our tab due to the long wait, and that was appreciated. The food was good enough to think about returning again, but we probably won’t go back to such a busy location, that could be why the experience wasn’t up to par with the expectations.
-Had to dock a couple of points for hostess not remembering to bring our white rice... Very basic and not too hard, however, it was not until chef was near clean-up that it was discovered we had not received rice! A kind of apology was offered without too much concern. Definitely no recovery! Even the smallest gesture of recovery, i.e. an extra scoop of ice cream, an additional glass of cranberry juice on the house, etc would have more than made up for the Oops. After all, it was my birthday dinner and my husbands first visit! Otherwise, the chef was great, (old tricks were still fresh and exciting) and though forgetful, our hostess was very friendly (which would have made it easy for her to nail a recovery!) None-the-less, a good experience and the birthday club coupon made the visit special. We will visit again, Thank you!
Are cook was great! Thanks Francisco and are waitress was as well, just can’t remember her name.
The food was excellent and the chef very entertaining. The server was friendly but had to be reminded about a) steamed rice two members of our party ordered, b) the ice cream dessert that came with the meal.
I was very displeased with the service we waited for over an hour to get any food, and our chef was extremely new and did not prepare the food properly. I will not be returning to this location anytime soon.
It was awesome
We had a great lunch!! Our cook did a great job, he interacted with everyone but really included my granddaughter. It was a great time. We have never been disappointed!!!
very friendly staff, arrived early but seated right away
We had a wonderful time and the food was out standing!
It’s was great
Waiter was very forgetful, sang Happy Birthday to the wrong person at the table and gave birthday dessert to wrong person. Also was very pushy at the end of the meal to clear the table.
Cook was difficult to understand and prepared m our steak medium well instead of medium rare.
Waited 45 minutes for our table.. and then an additional hour for them to come out to start making our food.
Food and see is always amazing
Staff always friendly
Our chef cooked everything to perfection
Service was terrible. 35 minutes after our reservation time we still were sitting with no drinks and they had not taken our order. The waitress brought out the wrong food, forgot my drink and was flustered with another table. It ruined our experience and they did nothing to make it right.
Not a very pleasant dining experience. Soup was cold. Vegetables were still hard. Very little seasonings on any of the food. I had to ask for butter because the chef wasn't adding it so everything was dry. My son didn't get his corn from the kids menu even after I asked twice. I didn't get my shrimp appetizer. I ordered from the dinner menu during the lunch hour so I guess they don't consider that. I ended up talking with the manager but still left feeling unhappy. The manager told me I should have called her to the table to tell her while this was all happening. I'm not comfortable drawing attention to myself in front of other guests and the chef who was clearly the one making all the mistakes. It's not in my nature to even complain and to do so in front of everyone isn't the way I wanted to handle it. I've been enjoying this restaurant for many years and this is my first bad experience. I'm thinking we should just start going back to the Maple Grove or St. Louis Park location.
I had a reservation for 11am, wasn’t seated until 11:10. We sat down and our server asked for our drink order. It took at least 15-20 min to get our drinks. When needing another one, it took an additional 15 minutes. The third time around I had to go to the bar and get my own because he was no where to be found. The chef looked new, young, and inexperienced. Our food was bland. Vegetables were undercooked and steak was over cooked. We ordered dinner for lunch and I wasn’t offered my tea or ice cream. We were the only table in the restaurant and the server was never around to check on us. I visit Benihana’s all over the country, and if this was my first visit I would never come back again. Very poor and waste of $130.
This is the absolute worst Benihana I have ever been too! The chef tried to feed us raw slimy chicken last time and took almost 2 hours before he started cooking. We had to get up and walk out because of how unsanitary it was. So we obtained a gift card from the manager promising better service next time and told me if I wanted a good chef I should request it on open table. So we did and low and behold the chef was great, but the service was very poor. Orders we screwed up at the whole table I didn’t get my extra chicken fried rice and the watt is was so new that you could tell she was over whelmed and spilled water all over my girlfriend. Always something with the MOA location if you want great food and service I would highly recommend going to Golden Valley MN location.
Reservation at 6:30pm and arrive at 6:25pm, but not seated until 6:55pm because we were waiting for other people to be seated at the table. So the two of us plus another couple waited for a group for 30 mins that stoill never made it. Why have a reservation if it will not be honored or you still have to wait. Had I known, I would have made a 6pm reservation. I know my daughter arrived at a reservation 5 mins late before and they told her she had to reschedule for another day. Why the inconsistency????
Also, the server assigned to our table was not knowlegeable of the menu and did not volunteer to follow up and ask. She just made up some stuff that was clearly inaccurate based on the menu itself. She was a nice person, just needing more assistance as she got up to speed. I would think that wouldn't be a problem with the 4 gals that just stood hanging out at the hostess desk doing exactly NOThiNG!
we had a female cook for the first time ever and we go at least twice a year. She did a great job, i can't remember her name but i think she said she was the only female cook.
Worst Benihana experience I've ever had. Management nor corporate has an ear open about it either. It seems like there were about 10 too few employees and the ones that were working were tripping over themselves and sacrificing quality for quantity. Took us 50 minutes from time of reservation to get the soup. Just a poor experience at a mismanaged location.
Our chef was talented and the food was good. The disaster taking place at this location was not his fault.
First time visit for both myself and my daughter and it was for her birthday dinner. Our server Z. seemed to be stressed & distracted. I felt like it was an annoyance to him to ask for something (our white rice that we didn’t receive at first or taking away dishes to make more space). Really liked our chef C. Overall we had a good experience, there were 3 birthdays at our table alone, including my daughter. Would recommend to anyone.
I've come here twice and both times were okay at best. The first time was 2 years ago, so I had hoped the experience would be better. Our server was very slow and forgot to bring out everyone's white rice until after their meals were at this point cold. The cook was really new, which was fine. But every trick he tried to do, he failed at which made the show less enjoyable. I've also been to other hibachi where they do fun things like quirt saki in your mouth and put on more of a show. Could up the fun factor.
No I would not service was slow was getting a different veggie and my server totally forgot about it only at the end of my meal was offered something no manager bother to stop by and apologize for her error not worth value for the price you pay for the little bit of food you get and FYI you should really have a substitution for people who get sick for eating onions and zucchini and no upcharge for corn which I did not get.
Loveeee3ee3eeeeeeeeeeeeeeeeeeeeerreee this place. B
Our service was incredibly poor, server must have been new or having a bad day. You could feel the tension in the room between all the servers and management was wandering from table to table to apologize.
We always come here for birthdays and special events. Our chef was amazing but our server was horrible! He never filled our drinks the chef went and filled them for us. Neither party got their appetizer till mid meal and they were cold. We also watched our server give our appetizer away to the table next to us and never noticed until we told him at the end of our meal. It also took us 30 minutes to close our bill since our server forgot to add our coupon. Our food was amazing and the chef was very helpful but the service was awful.
Best steakhouse I’ve ever been to. Would absolutely go again.
Perfect my twins loved it and the food was made perfect!
Our server Sarah I think her name was, got us one drink the whole entire dinner, she never came by and checked on us again. My fiancé had to go have someone look for her when we were done with our meal to pay the bill. We were all so thirsty at the end of the meal.
There was a scuffle going on at the next table and it really ruined our evening as well as the server's evening.
Awesome service. Ty was a great waitress & the chef was very entertaining and engaging. My clients had a wonderful time which made us very happy. They are already talking about us doing this again.
Food was delicious. The waitress was very professional.
Very nice time! First time at Benihana, would definitely so back!
Fantastic food. Waitress was subpar. A bit slow and didn’t know what beers were available. She was friendly. Man tending bar was phenomenal. A bit expensive and they do seem to up-charge for everything. Filet mignon, chicken, shrimp, soup, crunchy shrimp roll, & shrimp fried rice, & sauce fabulous as always.