Benihana - Lombard, IL

Benihana - Lombard, IL 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. A

   Andrea J

   Chicago2則評論

   2.0

   在今天用過餐

   1. 整體 2
   2. 食物 5
   3. 服務 1
   4. 氛圍 3

   Food is always so tasty and the chef always prepares our food exactly how we ask!
   

   請問這對你有幫助嗎？

2. C

   Cynthia

   Chicago2則評論

   1.0

   在1天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   Waited 1hr to be seated even with a reservation, don’t understand what the reservation was for , very unacceptable
   

   Benihana - Lombard, IL已在今天回覆

   Thanks for the feedback, Cynthia. We're truly sorry to hear about your recent experience at Benihana - Lombard, IL. Your satisfaction is important to us and we regret that we fell short in meeting your expectations. We understand how frustrating it can be to wait for a reservation or for service, and we apologize for the inconvenience. We take your comments seriously and will address this issue to improve our services. We hope you'll give us another chance to serve you better in the future. Best regards, Benihana - Lombard, IL Management Team
   

   請問這對你有幫助嗎？

3. S

   Susan VIP

   Chicago2則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 2
   4. 氛圍 2

   They OVERBOOKED! Unacceptable! I had a 6pm reservation and did not get seated until 6:55pm. and then not attended to for quite awhile! The servers didn’t have a chance to provide good service! Waited forever for our drinks. Not enjoyable! Too loud! I will not ever come back here for any holiday.
   

   Benihana - Lombard, IL已在今天回覆

   Hi Susan, We're truly sorry to hear about your recent experience at Benihana - Lombard, IL. It's always our goal to provide our guests with a smooth and enjoyable dining experience, and we're sorry to hear that we fell short this time. We understand your frustration about the wait time and the service. Please know that we take your feedback seriously and will address these issues with our team. We hope you will give us another chance to provide you with the quality service and experience you deserve. Best, The Management Team
   

   請問這對你有幫助嗎？

4. C

   Chris VIP

   Chicago2則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 1
   4. 氛圍 1

   5:30 reservatjon and we didn’t get sat until 6:20. They rushed us through the meal and hovered to get us out of there and hour later. I understand they were busy but they shouldn’t have taken so many reservations. Restaurant was a mess, restrooms hadn’t been cleaned. Will not be back.
   

   Benihana - Lombard, IL已在今天回覆

   Hello Chris, We're truly sorry to hear about your recent experience at Benihana - Lombard, IL. We understand how frustrating it can be to not be able to enjoy your meal as you desire, especially when you have made a reservation. We also apologize for the cleanliness issues you encountered during your visit. Your feedback is invaluable and we will definitely take it into account as we strive to improve our services. We hope you'll reconsider and give us another chance to provide a better dining experience in the future. Best Regards, The Management Team
   

   請問這對你有幫助嗎？

5. M

   Matt VIP

   Chicago15則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 4
   3. 服務 1
   4. 氛圍 4

   Horrible experience. I know it was Mothers Day but we had reservations. We arrived before our reservation and were told it would be 40 minutes. It was 45 minutes. Why? What is the point of taking reservations if walk ins are able to bump families with reservations? This location has gone downhill. Maybe I will start going to Shinto’s again. It is more of a drive but they have much better service.
   

   Benihana - Lombard, IL已在今天回覆

   Hi Matt, We're really sorry to hear about your disappointing Mother's Day experience at Benihana - Lombard, IL. It's never our intention to keep our guests waiting, especially on a day like this. We understand how frustrating it must have been, especially considering the reservation. We also appreciate your feedback about our service. We strive to provide a better experience every time and your comments will help us improve. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

   請問這對你有幫助嗎？

6. B

   Brittney

   Chicago1則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 4
   3. 服務 1
   4. 氛圍 1

   Had to wait 1 hour even with a reservation. The hostess staff were very rude and mocking me in front of the entire restaurant. The manager did nothing after I asked to speak with him regarding the behavior of his staff. The restaurant bathroom was completely disgusting with no toilet paper. We weren’t given silverware. We spent $350 and were treated horrible. I will never go back. They need new staff and a deep clean of the facility.
   

   Benihana - Lombard, IL已在今天回覆

   Thanks for the feedback, Brittney. We're really sorry to hear about your recent experience at Benihana - Lombard, IL. We apologize for the long wait and the inconvenience you faced, especially regarding the staff behavior. We also regret the lack of toilet paper and silverware. Your comments are valuable and will be used to improve our service. We're sorry we couldn't meet your expectations this time, but we hope to have the chance to serve you better in the future. Best, Benihana - Lombard, IL Management Team
   

   請問這對你有幫助嗎？

7. E

   Eugene

   Chicago13則評論

   3.0

   在2天前用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 5
   4. 氛圍 3

   We had a 4:00 reservations but didn’t get sitted until 5:00.
   

   Benihana - Lombard, IL已在今天回覆

   Thanks for visiting us, Eugene! We're thrilled to hear that you enjoyed your meal and our service at Benihana - Lombard, IL. We understand that timing can be a challenge, especially with reservation times. We apologize for the delay and appreciate your patience. We're glad to know that despite this, you still found value in your experience. We hope to welcome you back soon for another delightful dining experience. Best regards, Benihana - Lombard, IL Management Team
   

   請問這對你有幫助嗎？

8. G

   George

   Chicago7則評論

   4.0

   在2天前用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 3

   Although I had reservations, my party had to wait almost an hour before being seated. Note: It was Mother's Day so I expected a bit of a wait. It was very noisy, much more than normal and the staff seemed "rushed". Food tasted good, but we didn't get to interact with the chef as much as normal.
   

   請問這對你有幫助嗎？

9. j

   je

   Chicago2則評論

   4.0

   在2天前用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 4

   Went for mother's Day. Had a reservation for 3pm. Didn't get seated until 4pm. Otherwise a decent dinning experience.
   

   Benihana - Lombard, IL已在今天回覆

   Thanks for visiting us, Je! We're sorry to hear about the delay in seating during your visit on Mother's Day. We understand how important this occasion is to you and we apologize for the inconvenience. We're glad to hear that despite this, you still had a decent dining experience. We hope to see you again soon for a more timely and enjoyable experience. Best, The Management Team at Benihana - Lombard, IL.
   

   請問這對你有幫助嗎？

10. B

    Bazan VIP

    Chicago4則評論

    2.0

    在3天前用過餐

    1. 整體 2
    2. 食物 3
    3. 服務 1
    4. 氛圍 3

    Food was good, prices are ok but we felt EXTREMELY RUSH our server was more worried about getting us out of there than anything else. We were served appetizers, salad and soup at the same time, we were not even finish with any of those and they were already cooking the main entrees. Food was good but the server definitely ruined our experience that was our first time there.
    

    Benihana - Lombard, IL已在今天回覆

    Thanks for the review, Bazan. We're glad to hear that you enjoyed the food at Benihana - Lombard, IL. We understand your concern about the rush you experienced. We aim to provide a relaxed dining experience for all our guests, and it's clear we fell short this time. We're sorry for any inconvenience caused and we appreciate your feedback as it helps us improve. We hope to have the opportunity to serve you again and provide a better experience.
    

    請問這對你有幫助嗎？