Benihana - Lombard
Bathrooms were extremely dirty and not a single stall had toilet paper. The food was subpar. The hibachi experience was subpar. They don’t offer fried rice only steamed rice. Everyone had to pay $5 extra for fried rice.
I’ve been coming to this location for years with my mom and I have to say this time was the worst ever. First of all, we were sat in a tiny space, barely suitable for two people we barely had shoulder room. Not to mention we already have to sit next to strangers. Our waitress was rude taking our orders, even told us “no” when we were telling her what we wanted to prefer at one point, and ended up getting the order wrong. We even ended up paying more than what we received. This was the worst experience ever please do better.
Food is always so good. Wish the restaurant was a little bit cleaner.... servers are super attentive
Our Chicken was terrible
I wrote the corporate HQ
They also rush you in and out
Great time for my husband's birthday. Enjoyed the food. excellent Chef and Server.
Very frustrated with our visit yesterday. Started with our 11:30 reservation for 7. Turns out they don’t actually open until 12:00pm. That was a 1/2 hour wasted. Our cook was great, but the woman who was our server seemed to have a lot of trouble with taking an order accurately. The cook had to call her over many times for errors in her order taking, this delaying. The entire process once we sat down was over 2 hours. Way longer than anytime in the past. I’m not sure if ownership changed ? We go a fair amount and this was a rough experience. Please fix your system so you don’t allow reservations to be made a 1/2 hour prior to the restaurant opening !
Awesome really enjoyed the dinner the chef and the employees
Chef was awesome! Very impressive!
Had personality & talent
Food was nice & hot
All orders were correct
Our server was Wing-Land and she was the best. No one ever had an empty beverage and she always had a smile on her face. Our chef, Xin, was the best ever! He was very engaging and entertaining! We go there for all of our children’s birthday and this was the best experience!
We enjoyed everything . Only thing is we enjoy when they cook the food they involve the kids . This guy did not do that. He made the food excellent. Kids were hoping for more involvement.
Me and my family had an awesome great thyme everybody was respectful & compassion. Great time!!😍😍😍😍
Service was slow and the restaurant want that crowded. Took too long to place drink order and to get the drinks. Server want clearing dishes as the courses were bring served and the chef had to call over a busboy
We used to come here for most celebrations. The food and the “show” has become very poor. Very disappointed for the price and the lack of entertainment from the grill.
My family and I enjoyed the food and overall experience. We will be back!!
Fantastic birthday celebration!
I took my mother out for a special dinner and we both immensely enjoyed the food and the performance of the very talented chef. She was looking forward to going to Benihana all week and was so excited to be there. The food was delicious - she had teriyaki steak prepared exactly as she likes and with lots of mushrooms and I had perfectly done shrimp and median rare steak with mushrooms. The vegetables and fried rice were also very good and since we were celebrating a birthday, a yummy scoop of orange sherbet topped off the evening nicely. I will make a point to go more often and suggest to friends that this is a great place for a group outing!
Great place to celebrate ones Birthdays! Great food and exceptional service!!!
Great birthday lunch for my daughter and her friends!
Our chef was especially talented and entertaining! The food was delicious! I tried a watermelon cocktail was good but a bit sweet. We will be back!
20 years and counting that my daughter and my mother share a picture celebrating my mom’s birthday. She is 82. This year her 5 month old granddaughter joined us.
We enjoy Benihana very much usually. Twice we’ve ordered the Chateaubriand, but the chef served it to other guests at the table. The first time the chef corrected his mistake with another cut from the kitchen. The second time, when questioned about the slim cut of steak we received, the chef either didn’t understand the language or chose to pass off the steak as Chateaubriand. You will enjoy yourself at Benihana, but make sure you get the entree you ordered!
Great experience as always. My family enjoyed the experience and the meal.
W e had chef xin who has been with benihana for 20 years he was very friendly and kept you entertained
food was cooked to perfection. Server very attentive. Absolutely delicious meal.
Love it, awesome every time
We had an amazing time. The food was wonderful and the chief was totally entertaining.
Always wonderful. Chef was slightly not hearing us, as it was a little loud in there. I would have liked more garlic butter on my food, but he didn’t hear me.
I always enjoy going to and being entertained by the chefs
When coming into the location at a certain time the wait is horrible. I had only half a table and many others were sat by themself waiting for more people. When arriving at 7 did not get any salad or soup til almost 8. The chief was amazing when he came after 8.
The prices are just getting too high but the food is good! Also wish dinner didn't take so long!
Chicken fried rice is great and the chef we had was not heavy handed on the oil which was great this time.
Our chef, Angel, was absolutely the best chef we have had there. Extremely skilled, super personable, and did some new unique things that I had not seen before. The food tasted the best out of all the times I’ve ever been there over the last 20+ years. Great job!
Great for kids BDays!
Had a great time celebrating our anniversary with our kids!
Great! Had a good time and food was very good!!!
Our server was very rude and short with us. We asked for refills of our drinks 3 times and finally the 4th time she brought it over. My son found a hair in his salad and I told her about it she just took it away not offering him another one or saying sorry. Not a great bday experience. We have gone there so many times and had great service til this time
Food was good, although the chicken and scallops were over cooked but other than that we really enjoyed our meals. The waitress on the other hand had no care in the world. Went without drinks or water for over 30 mins. When she did come back she took 2 drink orders and refilled 1 water then left without asking the rest of the table or refilling their waters. I had to go find her and ask for refills. Not the best Benihana we’ve been to.
Excellent food choices, the chef was professional and accommodating of special requests. The food was delicious and fresh, a wonderful dining experience.
We celebrated our son’s birthday. We celebrate all of our birthdays at Benihana!
We had great time amd the food was awesome! My FAV restaurant.
Went for my Sister's birthday and everything was great except when it was time to get my to-go order.
I ordered a to-go order about 15 minutes after arriving for our reservations and was told that the order would be sent to my table along with a separate check. After dining in for over an hour, my to-go order hadn't came to my table and when I asked about it, I was told it would be right out. It was another 15-20 minutes before it came out which was upsetting because we had timed plans after dinner and that extra time really put a damper in our other plans.