Benihana - Lombard, IL
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Distancing maintained in common areas
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
Bar needs improvement. I asked for Long Island and it was more ice than drink. Barely had liquor. I was expecting the cook show and it was poor. Also sushi needs to improve. Not tasty at all. Very few vegetables, just zucchini. My first time there and I’m very disappointed.
Food was great! However, it took almost 45 minutes after being seated for the Habachi chef to come to our table.
It wasn’t very good service it took to long to get our food and drinks, we had to go to the bar to get them and the bartender said the waitress will get your Oder but it took to long. It was my anniversary and the service was not good at all.
it was ok. I've had better service in the past. But they were busy and likely understaffed.
I love this place. Great service and amazing food.
We had the worst experience. Our reservation was for 9pm. We arrived at 9pm. We weren't seated until 9:20. We were seated at a table that had water leaking from the air conditioner. They had a plastic container sitting on the floor to catch the water. We received our soup, salad, and drinks within 15 minutes. We waited until 10:05pm, however, our cook never arrived. They said they were short staffed and had larger parties in front of us. What's the point of making a reservation and being on time if we can't get our meal within an hour. We were told we probably would not get a cook for another 20 minutes.
Very disappointing experience.... The food was sub par, at best, and our chef ( the reason we chose the restaurant, we knew the food would not be the star) was terrible. He never looked at us, but rather over our shoulder the whole time. My 8 year old even asked if his girlfriend was over there! He just cooked, no show whatsoever. Total waste of a birthday celebration!
Great birthday dinner spot for the family! Love the show and the food was delicious! Kid's tried new foods and were very happy and entertained!
This is a great place for celebrating special occasions!
Food was just ok. Cook was entertaining and server was stretched but handled it well.
The chef, Favian, was superb. We had some of the best food ever at a Benihana. The server was unattentive. She had too many tables. This is not her fault. But we had to ask for refills on water. My wife and Niece were not asked if they wanted another cocktail until dessert was being served. I am going to give this situation some grace because I know restaurants are struggling to get servers back to work. It will not prevent us from returning. But historically, Benihana has rushed people in and out in an hour and 15 minutes. Our reservation was for 6:15 and we were not finished until after 8:30.
My Husband and I had reservations for a Date night at 8pm, we arrived at 7:58p. The staff asked us to wait at the bar for our table. So we ordered drinks at the bar. We had asked not to be sat with families with children only because we have 7 children and were on a date away from our kids. There were several families with children so we had to wait as they were short staffed. It was 8:35p and we still didn’t have a table. Other families were coming in and waiting. By about 8:45p/8:50p we were finally sat at a table but there were no chefs available to accommodate us for our reservation. We ended up leaving and going to Uncle Julio’s for Dinner. The hostess was very apologetic. We may try to visit again, but we may potentially still have the same issue.
Food was yummy as usual!!!
Short on chefs so dinner took a while to get to us. Around an hour. But the staff was friendly and the food was good. Just had to wait A LONG time to get our food.
The food was great!
We eat here a lot but it was so hot my sushi came out warm and so did my salad and took one hr for chef to come to our table
Great food, quick service, friendly staff! Make sure to reserve a head of time :)
Food was okay.
Cook was not prepared to put on a good show for the family. Kept dropping items and was uneventful.
Price was outrageous. To feed 4 adults and 1 child after tip was nearly $300.
They don't tell you they upcharge for EVERYTHING.
Always a fun place to dine. Food is wonderful. Cooks perform their shows.
We visit this place at least once a week. We had the worst food and service we have ever had. The server was terrible and the chef was even worse. The server forgot multiple items we requested and eventually had to get fried rice made from the back kitchen because she did not request the right amount for our party. The chef tried to give us a shrimp that wasn’t cooked and then got upset when we told him it wasn’t. He was also a mess! The whole cook too was a disaster and nothing was prepared well. By far the worst experience!
Never fails. Always consistently good. Best ginger dressing ever
Very nice staff
Too much butter on everything. The person in charge of cooking did one trick while cooking. Other than that my kids were bored. Waitress said they were out of milk, Asian pop bottles for kids and no brown rice.
Love the food steak was AMAZING
We were very pleased with the food at Benihana's in Lombard. We had my granddaughter's birthday dinner there and she and her sister were very entertained by the chef.
Went there for date night and a birthday. Service was a little slow. We didn’t receive our check until the 2 hour mark since we sat down. They were really nice about coming out to wish my fiancée a happy birthday. They forgot the rice for our meal but gave us some in a To-go box. Overall okay experience
The service was terrific, Chef was wonderful and enteraining. The food was delicious, we had a fabulous late lunch.
Very friendly and personable staff!! Catered to all and very accommodating! We will def be back!
The only thing that was not right was order of food shrimp appetizer was at end of meal
I had to send my food back twice for being undercooked and there were nets flying around the table. I had to cover my food with a napkin.
It was a really nice experience. The only thing I didn’t like was the waitress was trying to tell me how much to tip.
Totally dissatisfied with our cook Sam!! For whatever reason, he uses regular butter instead of the traditional Bennihana Garlic butter. When I noticed, I asked him to cook our food with All garlic butter and he proceeded to use regular butter and then later put the garlic butter on. So now we have overly buttered food! This was an easy request but he decided to do what he wanted to do and not follow the usual recipe of Bennihana. I reported him to management and explained he will not be able to cook for us again!! He is lucky I did not request to have our food remade!!! But moving forward, I will make sure that before we sit down that is made clear that our food is to be cooked with garlic butter. If the cook can’t meet that request we will not dine here anymore. Bennihana needs to ensure that the cooks are cooking with the traditional recipe and not making up their own!!!
The Place Was Nice And The Cook Did A Great Job He Was Friendly And Entertaining.
Benihana's food and service is amazing. My husband and I took our daughter and granddaughter there for lunch. The hostess was kind and provided us a sling to put the baby carrier on. The food, as always, was amazing.
We just love this location!!! The food is great the chefs are amazing and the whole staff treat us well!
The food was good as always. There were more cleanliness protocols, but they were not intrusive.
Can always rely on Benihana for a fun time. The restaurant was clearly suffering from a staffing issue but they truly tried their best with what they had. Overall a great experience, which the waiter came by more often to get refills and drink orders but again I know it was difficult to manage the tables with so few people working.
Always a delicious meal
I normally love Benihana's and was happy to be back in the restaurant after a year and a half. The staff was very friendly and always checking on us so that was nice.
The food was good but the problem was with so much oil poured on the vegetables I could not eat them and too much oil in the rice. Normally they used butter and a bit of oil. This food on the way home made me sick. The other person with me did not get sick but thought the oil use was quite excessive.
Benihana's is looking for more experienced chefs to join their team and they will train for the Benihana way of cooking but please lay off the overuse of the oil and return to your former way of cooking.
My daughter loved the dinner for her 14th birthday.
You can order delivery directly from Benihana - Lombard, IL using the Order Online button. Benihana - Lombard, IL also offers delivery in partnership with Postmates and Uber Eats. Benihana - Lombard, IL also offers takeout which you can order by calling the restaurant at (630) 571-4440.
Benihana - Lombard, IL is rated 4.4 stars by 2473 OpenTable diners.
Benihana - Lombard, IL does offer gift cards which you can purchase here https://www.benihana.com/gift-cards/.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.